OnBase reviews

Advanced platform for content management

Opmerkingen: If I talk about the benefits of using this product. I would say it is playing a vital role in our organization. Also I would say they have responsive customer support.

Pluspunten:

It has been an excellent product for content management. With the assistance of this product we can change over unstructured information into an organized one that contains numbers, dates and certainties so as to improve the information conveyance and generally correspondence in a specific association and companies. I would say it is a useful product.

Minpunten:

It has been long time using this versatile tool. It is great that I have not ever come across any major problem. It always gives perfect services. I am a satisfied user of Onbase.

Best ECM software on the market with great workflow capability

Opmerkingen: Drastically improved workflow processes and document management/retention.

Pluspunten:

Best workflow engine I have ever seen, allows point and click configurable workflows with almost no need for custom scripting (though that is an option). The way it organizes document types is the best I have seen and has a LOT of capabilities for integrating with other line of business systems. The interface is very modern looking as long as you are using the desktop Unity Client or the Web based client. They also offer mobile applications that work very well.

Minpunten:

Though the scanning features are very good and getting better the forms recognition still isn't as good as most dedicated scanning applications. Also the cost of OnBase tends to be higher than many others but I do find that you get what you pay for.

OnBase has gone downhill

Pluspunten:

all in one document and workflow management software, but the pros end there. OnBase 13 was great, OnBase 17 not so much

Minpunten:

we upgraded from OnBase 13 to OnBase 17 and let me tell you it is a disaster. OnBase 17 is slower substantially in every category. We are using a click once install, now it has to check the server every time you open, word, or excel, outlook or even OnBase itself for a new version, which sounds great, but this can take 30-45 seconds EVERYTIME you want to open a document. Switching from inbox to related items is very slow, 6-10 seconds, which doesn't seem like a lot, but over the course of a day where you do this 70 times, well you do the math for wasted productivity. And then there is the Random errors that constantly come up on a users system that has worked just fine for months, but there is no solution to that either. Hyland support is virtually non existent, their only solutions are run this software utility that they have. Nothing is ever resolved, they just keep "kicking the can down the road", or tell us to update to version 18. sorry after this disaster our next upgrade will be to something else. Our business users are screaming to go back to version 13.

Onbase is extremely versatile, but it takes time to learn the software and what it is capable of.

Opmerkingen: I use Onbase daily for my job, so I see benefits in streamlining and automating process through workflow which save me thousands of hours a year.

Pluspunten:

It's unique, extremely versatile, and has thousands of integration's. It's extremely useful for a lot of different purposes. Specifically I've used this for document management. It has numerous options for user administration, which is helpful. There are modules for just about everything you can think of, and most are well-made and do their job.

Minpunten:

There is a steep learning curve to Onbase. The software licensing is not always cheap or ideal, and sometimes you can hit a brick wall due to unforeseen issues. Someone with a deep understanding of the software is an invaluable asset to any implementation.

OnBase

Pluspunten:

I enjoy OnBase for its straightforward easy to use setup. I am able to import my customer's purchase orders and bill of materials in OnBase in seconds. This then gives me the ability to pull them up at any given time by the purchase order or sales order. When talking to my clients, I am able to refer back to their documents quickly by using OnBase.

Minpunten:

My biggest issue with OnBase is when importing PDF files, you are not able to drag and drop more than one file at a time. Sometime I am needing to import several related documents at the same time but have to take the time to import each file one by one. Having the option to import an entire folder or more that file at a time would be a huge time saver.

Using OnBase in Higher Education

Opmerkingen: Within the Registrar's Office, we utilize OnBase and it's ability to use OCR functionality to capture information from students' transcripts for input into our student information system. This alone eliminates dozens of hours of manual labor each week. On top of that, it is a reliable, quick, enterprise imaging solution.

Pluspunten:

OnBase provides a feature-rich imaging solution that is beloved on our campus. In addition to being a solid imaging solution, OnBase features a powerful workflow engine that allows for easy automation of processes.

Minpunten:

Depending upon how it is being used, the number of options can be somewhat intimidating. However, once a user is briefed on how to utilize the system and its tools, this is no longer an issue.

Great software

Pluspunten:

First when I was learning about this software, I learned that so much can be done just in this system. Its so flexible that it can be used for accounting, hr, etc. The main page of this software is build-able and can be used to keep track of employees progress.

Minpunten:

Sometimes this software freezes when you scroll around through multiple thing. You have to restart the program many times.

Solid content management software

Opmerkingen: OnBase serves a great value as a way to store documents for my organization.

Pluspunten:

OnBase is straightforward. The learning curve is not steep. It's easy to find content you've uploaded. There are a lot of customization options.

Minpunten:

I use this software daily, and about once every 15 days it just does not let me upload documents. Fortunately, I can wait a day and then it works again usually, but I can't count on it to be 100% reliable.

Good database software but has its quirks

Pluspunten:

OnBase is used at my workplace to organize tons of files and documents which is useful not only for accessing my own team's files but also to access other team's files if necessary.

Minpunten:

The layout of the software tools isn't the most intuitive or accessible. For instance, printing a document isn't so easy as CTRL+P; there's a few clicks you have to do to print.

Great Document Repository Platform

Opmerkingen: Overall I have been satisfied with OnBase. We have a lot of moving parts with some of our processes that use it, and if something stops working, it is normally something else and not OnBase. It has been very reliable.

Pluspunten:

We use this software in conjunction with our ERP system. We have had a lot of success with feeding files into this for our business units to use for centralized access.

Minpunten:

There are not really any cons with this software. It does what it is supposed to do. There are a few features that could be enhanced.

Une GED simple et accessible !

Pluspunten:

Solution fiable et sécurisée, Connexion avec la base de données, Concepteur simple de workflow graphique.J'ai aimé aussi le fait que nous pouvons rechercher et accéder à n'importe quel document en quelques secondes, ce qui a amélioré notre productivité et réduit le temps que nous passions auparavant à rechercher des documents.

Minpunten:

Parfois la fonctionnalité du l'OCR (Optical Character Recognition) ne fonctionne pas correctement, et on doit saisir manuellement les données scannées, ce qui ralenti notre productivité.C'est difficile aussi au début de comprendre la logique de l'enregistrement des documents au niveau des tables de la base de données liée au produit, mais une fois que vous vous êtes habitué, ce n'est pas mal du tout.

OnBase on the way to being a better content manager

Opmerkingen: No more wasting time looking for a PDF, whatever its storage duration.

Pluspunten:

For me, the OnBase software is a must for keeping copies of purchase orders in one go and securely. OnBase is very easy to master. It's a good tool for keeping track of your PDF files if there are many of them, because once the import is done, retrieving the files becomes very easy with the OnBase search. So we can say that it is the tool you need to get organised if you have a lot of files.

Minpunten:

In practice, I don't see many problems on OnBase except that the drag and drop shortcut is non-existent which delays the work a little. What's more, it doesn't seem that Onbase support does not master complex network configurations and dependencies, because the waiting time is very long sometimes.

All encompassing clinical file management

Opmerkingen: Overall on base has been a very valuable part of the day-to-day operations. The many features of on base allow us to use it for virtually every aspect of patient care.

Pluspunten:

On base has several different facets, Each of these facets controls a different aspect of patient workload. On base can be used to fax documents, store clinical documents, and store all the different parts of a patient’s medical record.

Minpunten:

Sometimes the number of features on base has is a little overwhelming. I also find in my experience that many times after an update has been pushed through on base, certain aspects do not work correctly. This is typically solved by calling the helpdesk.

DECENT FOR HOUSING

Pluspunten:

Pulling data in spreadsheets is essential in my business; use the dashboard a lot for time entry.

Minpunten:

A lot of time out errors, system creeps at times... Errors are not known.

Using OnBase for Document Management

Opmerkingen: Excellent Document Management. Learned how to utilize Electronic Document Management.

Pluspunten:

It has a lot of useful functionalities. I like the most "Document Upload" because it allows you to upload any document and store it in OnBase, then you can search it and view it.

Minpunten:

Workflow Configuration is challenging if Workflow is complicated. Requires a lot of time to research, test or hold extended training.

Good Paperless Option

Opmerkingen: OnBase made the conversion to paperless relatively seamless for my office.

Pluspunten:

OnBase offers a lot of great features that make it easy for users to adapt to working with scans of the documents, rather than the documents themselves. It offers several options for organizing, searching, and file managing.

Minpunten:

At times it can be difficult to navigate - and can be rather intimidating without proper training. But with proper training, it's pretty easy to use.

Versatile system, but still has a few limitations

Opmerkingen: Centralized document retention and management cloud based system

Pluspunten:

The ability to be Green and scan emails, word docs, excel spreadsheets directly into onbase without having to print the items first

Minpunten:

The user unfriendliness of generating statistical reports from the system requires the assistance of an administrator. Everyday users are not able to easily configure reports. Also administrators are sometimes unable to generate adhoc reports

Simplify your life with Onbase

Opmerkingen: I use OnBase whenever a department needs to know if a check is cashed. I type the check number and immediately I can view an image of the check.

Pluspunten:

It is easy to use, great storage capability. We use to store images of checks and it can store the information for many years.

Minpunten:

The new version of OnBase makes item more difficult to view.

Resold via Wausau IMS

Pluspunten:

Very modular and customizeable. Very solid software. The IMS support is excellent and responsive.

Minpunten:

I get the best support from Wausau. If there is an issue that is refererd to Hyland then it takes a while to get resolved

Document Correction

Pluspunten:

I like the Integration with Epic and the many features that come with it.

Minpunten:

Unity Client and the document correction workflow could be improved, allowing it to be more user friendly.

Good document management and archiving software

Opmerkingen: We needed to replace our document management system that was outdated and no longer being supported. OnBase was a good solution for migrating our existing documents, data and indexing information. It took some effort to get this migrated and set up, but is now working very well with few issues or problems.

Pluspunten:

OnBase is fairly easy to use for our end users as long as they remember that they need to index accurately and give good data for each document/file they upload to OnBase so it can be found easily at a later time. In other words, it works great as long as you know how to use it! Documents are easily categorized and indexed for archiving of public records that need to be stored for years to come.

Minpunten:

The public web interface is very limited in what it can do for our public users. I am hoping for an improvement in a new version update.

Onbase Hyland Unity Client for document scanning and sharing

Pluspunten:

Process oriented approach to collect documents, share and execute plan to convert the hard copy documents readily available to business via hyland unity client is simply superb. It helped recognize the missing paperwork if any of our employees so that we can remain compliant. The overall installation of the client is easy and works great with single sign on option.

Minpunten:

The time taken to lay out an estimate and share the plan by the vendor was more than expected.

Support needs training.

Opmerkingen: Great for document control.

Pluspunten:

Handles documents great. You can see logs and checkout of documents of who used the documents. Handles this very good.

Minpunten:

Workflow is an add on that is expensive and you have to buy everything as an add on and it's always in the 1000's plus 20% yearly fee.

Efficient Invoicing

Opmerkingen: Been gradually liking the program with use. It does what it suppose to do.

Pluspunten:

The program has made approving invoicing more efficient. No more exchanging emails to get approvals.

Minpunten:

Very big learning curve to understand program features and uses. When an invoice is rejected the reason is not sent back.

I use OnBase as respository for application in the process of being reviewed; the interface is great

Pluspunten:

What I like most about OnBase is that the interface is clear and simple. What you see is what you get.

Minpunten:

What I don't like about the software is that it is hard to navigate. Getting from different screens can have you lost and unsure of how to get back to your original location.