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Over CaterTrax

De webgebaseerde software van CaterTrax stroomlijnt niet-commerciële horecadiensten met mobielvriendelijke websites en tools voor productiebeheer.

Meer informatie over CaterTrax

Pluspunten:

It's user friendly for our department staff and customers (unit clerks, nursing, secretaries). I can also provide monthly detailed reports to our client.

Minpunten:

I was once able to go in and write and publish my own menus and I am no longer able to do that. Now all I can do is edit the material that is there.

Beoordelingen van CaterTrax

Gemiddelde score

Gebruiksgemak
4,5
Klantenservice
4,8
Functies
4,4
Prijs-kwaliteitverhouding
4,7

Waarschijnlijkheid van aanbeveling

9,1/ 10

CaterTrax heeft een totaalscore van 4,6 van 5 sterren op basis van 132 gebruikersreviews op Capterra.

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Reviews filteren (132)

Angelique
Angelique
Catering Manager in VS
Geverifieerde LinkedIn-gebruiker
Horeca
Heeft de software gebruikt voor: 2+ jaar
Bron van de reviewer

Best Catering Online Ordering System

5,0 7 jaar geleden

Opmerkingen: They are always looking for ways to improve and keep up with the changes in technology and they allow the customers to provide suggestions and feedback.

Pluspunten:

Before CaterTrax, we were spending hours inputting our catering orders into excel. I used CaterTrax at a previous job presented the benefits of using this program to my boss. He was on board, but our corporate office wanted us to use Caterease. I put together another presentation comparing the two programs and and after a long discussion, we were able to get CaterTrax. I saw the light at the end of the tunnel! This was the best thing we brought to our department and clients.

Geverifieerde reviewer
Geverifieerde LinkedIn-gebruiker
Levensmiddelen- en drankenindustrie, 51-200 werknemers
Heeft de software gebruikt voor: 2+ jaar
Bron van de reviewer

Wonderful Software

5,0 5 jaar geleden

Opmerkingen: Clients can place there own orders. The system is very user friendly.

Pluspunten:

Ability to duplicate previous orders. Clients can store payment information and event details that make completing orders easy.

Minpunten:

Once orders are archived that cannot be unlocked. If invoices have been processed for billing and is locked.

James
event specialist in VS
Geverifieerde LinkedIn-gebruiker
Levensmiddelen- en drankenindustrie, 11-50 werknemers
Heeft de software gebruikt voor: 2+ jaar
Bron van de reviewer

clunky program

2,0 6 jaar geleden

Opmerkingen: this program was choses by accounting as is interfaced with existing billing software, it is clunck and difficutl for both staff and customers alike

Pluspunten:

the tracking feature is the best feature of this program

Minpunten:

you cannont move up items without retyping order , frequently forgets prints when mass printing, the cloud is as slow as using dial up , the spell check misses food terms, the functionality is not intuitive and slow going

Reactie CaterTrax

6 jaar geleden

Hi James, Thank you for your feedback, we will pass along your review to our Product Team. We are gearing up to send out our annual survey and user feedback is very helpful as we work on new features and functionality. Site speed has been addressed and recently improved. Our Support Team will reach out to you personally and they can also be reached at 1-800-975-8729. Thanks again for your review.

Geverifieerde reviewer
Geverifieerde LinkedIn-gebruiker
Ziekenhuis- en gezondheidszorgbranche, 1.001-5.000 werknemers
Heeft de software gebruikt voor: 2+ jaar
Bron van de reviewer

Healthcare Floor Stock and Functions!

4,0 6 jaar geleden

Opmerkingen: I am learning new things with this software and use on a daily basis

Pluspunten:

I work in Healthcare and love the floor stock section, as well as the Catering (ease of ordering) portion

Minpunten:

The floor stock portion seems to be a little redundant to get to the end of one order

Mike
General Manager in VS
Geverifieerde LinkedIn-gebruiker
Levensmiddelen- en drankenindustrie, 10.000+ werknemers
Heeft de software gebruikt voor: 2+ jaar
Bron van de reviewer

New user relief

4,0 6 jaar geleden

Opmerkingen: Catertrax has been a nice surprise for tracking and managing my catering activity. All my information is in one place and the reporting functionality is something I did not have before. Now with customer inquiries, the answer is usually a click away!

Pluspunten:

I was reluctant to start using Catertrax because "my way" had been working fine. I was pleasantly surprised and relieved to see how much the sight could do for me. I find having history on my customer orders to be a major plus. It's a one stop site for all my catering info.

Minpunten:

In a shared, multi-unit usage situation there is some confusion moving from site to site and getting the site to follow along.

Shey
Shey
Catering Supervisor in VS
Geverifieerde LinkedIn-gebruiker
Levensmiddelen- en drankenindustrie, 10.000+ werknemers
Heeft de software gebruikt voor: 6-12 maanden
Bron van de reviewer

Lots of features, yet lots of bugs

4,0 6 jaar geleden

Opmerkingen: Overall CaterTrax has been a useful tool but it could use some refining. Some of the issues can easily be fixed from the admin portal while others must be handled by the support team which delays the sales process and ultimately reduces the satisfaction of my clients.

Pluspunten:

CaterTrax has lots of backend functionality. Admins can add, edit and remove menu items and features practically endlessly.

Minpunten:

When transitioning from the original interface to the new “skin”, a lot of data when missing and caused multiple issues for my users when ordering. Many support tickets needed submitting.

Randi
Randi
Director Of Catering in VS
Geverifieerde LinkedIn-gebruiker
Restaurants, 10.000+ werknemers
Heeft de software gebruikt voor: 2+ jaar
Bron van de reviewer

Catering Life Necessity

5,0 7 jaar geleden

Pluspunten:

I honestly don't know how I could do my job effectively without this product. The support team is remarkable as well! LOVE!! :-) Thank you CaterTrax!!!

Minpunten:

Nothing stands out about liking least.....

Cheryl
Event Coordinator in VS
Geverifieerde LinkedIn-gebruiker
Levensmiddelen- en drankenindustrie, 51-200 werknemers
Heeft de software gebruikt voor: 2+ jaar
Bron van de reviewer

Catertrax Keeps us Organized!

5,0 6 jaar geleden

Opmerkingen: Catertrax is crucial to our professionalism! Having the ability to duplicate previous orders and revise as needed is wonderful!

Pluspunten:

On a college campus we have simple coffee set ups to banquets for 500 plus! Catertrax helps us communicate from the back of the house to the banquet servers. The kitchen sheets lay out the customers expectations.

Minpunten:

If I could change something it would be the ability to adjust our pricing on our own, instead of submitting a request, but the customer service is always efficient.

Debra
Catering Manager IV in VS
Geverifieerde LinkedIn-gebruiker
Levensmiddelen- en drankenindustrie, 10.000+ werknemers
Heeft de software gebruikt voor: 2+ jaar
Bron van de reviewer

Catertrax Every Day!

4,0 6 jaar geleden

Opmerkingen: I have used Catertrax for years and really enjoy working with the program. Its user friendly and easy to walk guests and new users through placing an order.

Pluspunten:

I really like the ability to go to the menu edit tool and make adjustments as needed.

Minpunten:

I was once able to go in and write and publish my own menus and I am no longer able to do that. Now all I can do is edit the material that is there.

Haycock
Catering manager in VS
Geverifieerde LinkedIn-gebruiker
Consumentendiensten
Heeft de software gebruikt voor: 2+ jaar
Bron van de reviewer

Love this program

5,0 7 jaar geleden

Pluspunten:

I am a techno nothing this program is easy to use. The customer service response to requests is quick and efficient. The customer service reps are very friendly and always helpful.

Minpunten:

The new shopping cart. I really dislike this add on. I like to see the runnig order without having to click on the cart.

Claudine
Facilitator in VS
Ziekenhuis- en gezondheidszorgbranche, 10.000+ werknemers
Heeft de software gebruikt voor: 2+ jaar
Bron van de reviewer

Easy to use Catering software

5,0 4 jaar geleden

Opmerkingen: I use this product daily o keep track of catering orders and room reservation orders

Pluspunten:

I like that users can put their own orders in for themselves. I just need to confirm or deny and modify things if needed.

Minpunten:

From an administarive point of view, I have not had many problems. The only thing I could think of is a way to search for a catering order by the name of the order instead of just being able to do it with the catering number or customer name. Sometimes when people want an order repeated it is easier to duplicate the order, but with roles contanlty changing, it is hard to look up an order without knowing who put it in last or when it was put in. With at least 20 orders in per day, it is time consuming to look for said orders.

Stacy
Ops Mgr in VS
Levensmiddelen- en drankenindustrie, 51-200 werknemers
Heeft de software gebruikt voor: 2+ jaar
Bron van de reviewer

Cater Trax

4,0 6 jaar geleden

Opmerkingen: Customer service is great, and very quick. The record keeping of this program is what makes this campus function. The invoicing with this program is on point, and makes for a clean professional invoice to send my clients. Overall - without this program, there would be zero to no organization in our three million dollars of catering we do a year.

Pluspunten:

This software makes my job a lot easier. I have students and clients who constantly are asking to duplicate orders, repeat what we did last year (or years past). This is the perfect system for record keeping.

Minpunten:

I wish that there was a way to make the Credit Card connection easier for us. Currently we cannot take credit cards via cater trax.

Andy
Catering Director in VS
Levensmiddelen- en drankenindustrie, 5.001-10.000 werknemers
Heeft de software gebruikt voor: 1+ jaar
Bron van de reviewer

Makes My Life Easy

5,0 6 jaar geleden

Opmerkingen: With Catertrax orders are never missed. It's always obvious when someone wants to make a change to their order. I can very quickly look at the day, and have confidence that I'm prepared and have all of the information I need.

Pluspunten:

Catertrax has streamlined all of the orders received for my 5,000 employee two building account. It's simple for the customers to use, and helps me as a Catering Director to see the orders coming in so I can wow my clients every day.

Minpunten:

I would appreciate if payment information didn't have to be entered if a customer is ordering from a different building. For example: I have a North Plaza customer who has previously ordered from the South Plaza. They now have to enter their Credit Card info again, because they're ordering for a different Plaza.

Jeff
Executive Chef in VS
Ziekenhuis- en gezondheidszorgbranche, 201-500 werknemers
Heeft de software gebruikt voor: 2+ jaar
Bron van de reviewer

Long Time User

5,0 6 jaar geleden

Opmerkingen: Catertrax has streamlined several programs in my locations where I have implemented the program. Ordering Floor stocks for the nursing units has really saved time and money for the companies. It help reduce waste and over stocking, there are printed records of what was ordered, who received and the units can now keep within their budgets.
The catering aspect has also made ordering simpler. Guests know the costs and are not surprised when they get their bills as they know when they order the costs with detailed accounts of costs.

Pluspunten:

The pros of the software are you can set up the program how it best fits your companies needs. The staff will talk you through the program and they ask question you may not have thought of to make sure you are getting the best program fro your customers needs.

Minpunten:

The biggest con from my experience is it's never easy to get everyone on board with the new program of ordering. There are those that think they understand its use but really do not. So getting everyone to training is key to the ease and success.

Cathy
Retail Food Service Supervisor in Canada
Ziekenhuis- en gezondheidszorgbranche, 1.001-5.000 werknemers
Heeft de software gebruikt voor: 2+ jaar
Bron van de reviewer

Catertrax is an amazing software program for anyone that offers a catering program

5,0 7 jaar geleden

Pluspunten:

The catertrax system is very user friendly. We have a lot of intern students that join us throughout the year and I always have them put in test orders on the system to see how good and easy it is to use. I also ask that if they have any complaints or constructive comments to let me know. They are always very impressed with the site.

Minpunten:

Just wish I could have easier access to the list of approvers and able to print myself. Presently I have to contact a catertrax support person who gives me the list

Andrea
Catering Office Manager in VS
Levensmiddelen- en drankenindustrie, 5.001-10.000 werknemers
Heeft de software gebruikt voor: 1+ jaar
Bron van de reviewer

Catertrax for SOU Catering

5,0 6 jaar geleden

Opmerkingen: Catertrax has really streamlined the booking process for catering. The user interface for customers and admins is really intuitive. When I do have issues with the software, the customer service is top notch and diligently works on my requests. Overall, Catertrax makes my job easier and I am thankful for the opportunity to work with such excellent software.

Pluspunten:

The software is incredibly user friendly. When I train new employees, the Trax Training feature really helps speed up the process. I like how I can customize most menu items with ease. The software really has all the bells and whistles I need without being overly crowded.

Minpunten:

Not much. Sometimes there's a lag in the menu loading or when ordering.

sara
administrative assistant in VS
Ziekenhuis- en gezondheidszorgbranche, 1.001-5.000 werknemers
Heeft de software gebruikt voor: 2+ jaar
Bron van de reviewer

The ease of Catertrax

5,0 6 jaar geleden

Opmerkingen: Overall it has been very positive. Very easy to use.

Pluspunten:

I like catertrax because, it is so self explanatory, that you can't mess it up. There are several people in several different departments that order food for caterings and it is very easy for them to choose their food options, date, time. And it makes me aware of all the changes. It makes my job very easy

Minpunten:

There isn't really anything that is a Con. I truly like everything about this software

Toni
Catering Supervisor in VS
Levensmiddelen- en drankenindustrie, 10.000+ werknemers
Heeft de software gebruikt voor: 2+ jaar
Bron van de reviewer

Way to go Catertrax

5,0 5 jaar geleden

Opmerkingen: AWESOME overall experience with Catertrax as far as keeping our customers happy, they love the fact that they can always look at their past orders.

Pluspunten:

I love this software! It makes my job so much easier, it's very user friendly for our customers & it doesn't take a rocket scientist to figure it out.

Minpunten:

The only thing I dislike about the software is having to log in every single time. At one time we used to be able to save our login information.

Nichole
Administrative Assistant in VS
Levensmiddelen- en drankenindustrie, 10.000+ werknemers
Heeft de software gebruikt voor: 2+ jaar
Bron van de reviewer

CaterTrax is a Great Option

4,0 6 jaar geleden

Opmerkingen: CaterTrax is a great option for companies to manage their catering needs. Once set up, the site is user friendly and pretty straight forward to navigate. Pictures and descriptions can be added / edited. The customer support team is very helpful if issues arise.

Pluspunten:

*it is user friendly, straight forward, and easy to navigate *it is customizable

Minpunten:

*the site runs slow quite often *customer support hold time is sometimes a little long

Scott
General Manager in VS
Levensmiddelen- en drankenindustrie, 11-50 werknemers
Heeft de software gebruikt voor: 1+ jaar
Bron van de reviewer

Forced into changing!

5,0 6 jaar geleden

Opmerkingen: CateTrax is easier for us to use as well as my customers. They are able to set up their own accounts. And that saves us and them valuable time.

Pluspunten:

As a company we changed to CaterTrax, I was upset at first because I was used to the system we were currently using. However CaterTrax is a much easier system. And they have always been there to help us change what is needed. I don't have to waste any time remembering how to adjust something on my old system

Minpunten:

There is nothing that I like least about this software

De
Supervisor Nutrition Services in VS
Ziekenhuis- en gezondheidszorgbranche, 51-200 werknemers
Heeft de software gebruikt voor: 2+ jaar
Bron van de reviewer

Pros and Cons

4,0 6 jaar geleden

Pluspunten:

The ease of entering an order for supplies or catering. Being able to only provide those items that meet the needs of the particular units.

Minpunten:

In the case of entering floor stock and department stock on the same invoice it will put the amount on both reports. This causes problems when trying to balance out the month. Then it takes time to research the invoice that has the dual combination. Then new tickets have to be created to divide out the items so the month will balance. If there was a way for the reports to only pull items for floor stock and only items for department stock that would make balancing the end of the month much easier.

Jayne
General Manager in VS
Horeca, 10.000+ werknemers
Heeft de software gebruikt voor: 2+ jaar
Bron van de reviewer

Catertrax Feedback

4,0 6 jaar geleden

Pluspunten:

User Friendly on all fronts. They are able to create multiple reports for billing and specific custom items for clients. The support team is very helpful and the setup of many different sites went smoothly and was done right on time.

Minpunten:

Then can do any reports but they all come at a price.

Don
Catering Manager in Canada
Hoger onderwijs, 201-500 werknemers
Heeft de software gebruikt voor: 2+ jaar
Bron van de reviewer

Manageable

4,0 6 jaar geleden

Opmerkingen: I have always use Catertrax in my position (14 years)
I use it as a great resource to see what clients are ordering to better promote new ideas to them

Pluspunten:

Ease of use - both front end and back end Able to keep client ordering history

Minpunten:

Some users find it hard to manage Password often hard for clients when signing on

Angela
Director Nutrition in VS
Ziekenhuis- en gezondheidszorgbranche, 1.001-5.000 werknemers
Heeft de software gebruikt voor: 2+ jaar
Bron van de reviewer

Love using product daily to keep track of caterings and stock requests

5,0 7 jaar geleden

Opmerkingen: Organizes all components of room reservations and catering in same place. Totalizes by cost center etc in reports amounts for the month.

Pluspunten:

User friendly and puts all components in one place - room reservations, catering and floor stock Was able to customize to our needs for many things - adding cooler temperatures for our areas that we stock was one.

Minpunten:

sometimes when using on the ipad it locks up for our tray passers who enter floor stock. Wish could easily make changes on own to back end.

Glenda
District Manager in VS
Levensmiddelen- en drankenindustrie, 10.000+ werknemers
Heeft de software gebruikt voor: 2+ jaar
Bron van de reviewer

Catertrax makes it easy for operators and customers to do it all in one place! Can't live without it

5,0 7 jaar geleden

Opmerkingen: Easy to use, they train you on all aspects of the software and getting customers to use it is a no brainer.

Pluspunten:

A one stop shop! Gives us so many options that it is hard to choose which ones to use. It is so easy to teach our customers how to use it and once they start using it the feedback from customers is GREAT! They love the feature that they can go back and look at past orders. Our clients like that they can get quick and detailed reports every month.