GymMaster reviews

Awesome Product

Pluspunten:

Gym Master is user friendly, time friendly and integrates well with other products.The support base isamazing, so quick to help and resolve if there is ever a query

Minpunten:

The billing if a members payment fails a few times it disconnects from using it and have to speak to member where in mindbody it just keeps allowing tries

Incredible Customer Service

Opmerkingen: I had an incredible experience with GymMaster. In particular with the Customer service. I was always blown away at the speed in which we were helped. The efficiency of them fixing any issue, and most recently their compassion toward supporting us through the Pandemic as best they could while the facility struggled. U wouldn’t hesitate to use your services again in the future.

Pluspunten:

There wasn’t anything that I didnt like about the software itself. In comparison to a competitor we used in the past this was far less complicated and was very easy for our members to take advantage of the app.

Minpunten:

The only possible thing I could say that I personally would have utilized is the ability to block off multiple seats for a class (staff only option) that don’t have to include a name. Sometimes i will tell all my Personal training clients to come join a group class that is separate from their usual week and it would just be an easy but not necessary option to be able to just block them as “Coaches Reserve” instead of going through and finding each name individually. I cant stress enough that this was not a “problem” and is just a suggestion of luxury.

NEVER RECOMMEND!

Opmerkingen: At first I thought we could work through the issues. Alas, the problems kept happening and getting worse and worse. I can't tell you how much stress this system has put on me, and the unprofessional positions that I have been put in and they DO NOT CARE!!!! "Sorry" is not an answer in business, you MAKE IT RIGHT.

Pluspunten:

At first I thought it looked simple. I very quickly learned that it is way more complicated than it looks.

Minpunten:

EVERYTHING!! I don't think I can honestly say I liked ANYTHING about this product. This software changes ALL the time without warning. They claim it is to make it better, IT DOES NOT!! If you are in the USA forget support on Fridays that's their Saturday so you only get 4 days of support, and depending on what time zone your in. I have Pacific standard and so they are not available until 12pm. That means I get 9 hours of available support 4 days a week. NOT ENOUGH. When I found issues with the system they tried to treat me like I was stupid and didn't know the system, then come to find out (EVERY TIME) it was not me but the software. It has double charged members, deleted payments, failed to auto-bill for months at a time (So we lost thousands), and so much more. I can't tell you enough, do NOT use this company for your sanity.

Eerder overwogen alternatieven: Mindbody

Redenen om over te stappen op GymMaster: cheaper reviews (hence why I am writing mine)

Most accomidating software

Opmerkingen: So far they have been great and easy to work with.

Pluspunten:

The custom app. It allows members to sign up and take full control of their membership. There are only a couple features I wish were different.

Minpunten:

The bluetooth door access. I wish the app used a different method for members to use.

GymMaster the best CRM by far

Opmerkingen: I really enjoy it. It makes the administration of member account s easy and add scale to the business and members experience.

Pluspunten:

Its was very simple and effortless to transfer from our old clunky computer into gymmaster. [SENSITIVE CONTENT HIDDEN] and the on boarding team were super helpful and we mange to migrate in a week. It is easy to use integrates well with our website and the app is user-friendly for both staff and members.

Minpunten:

Sometime she task set up and the more advanced functions are a bit tricky but the support team is super helpful and they respond to question quickly.

Eerder overwogen alternatieven: ABC Glofox

Redenen om voor GymMaster te kiezen: Thy were super crap and their support was poor.

Overgestapt van: Perfect Gym

Redenen om over te stappen op GymMaster: Glofox was not managed in the ANZ region and the support was not too great.

Problem Solvers

Opmerkingen: A business partnership with the customers interests at heart. We are all human and mistakes are made but I really appreciate a supplier who you can talk to and who love their product enough to change it to meet a customers needs. Other competitive products on the market have you talking to hourly rate call centre support or sales staff and there is an empty feeling of not being heard. You are always heard at GymMaster and they genuinely try and help, every time.

Pluspunten:

- Customer support is always willing to tailor a solution to your problem with ease. If they can't figure out the problem they will take a couple of days to create code to fix your problem or create a solution - A system ideal for gyms that isn't group class focused - An all in one package

Minpunten:

- It's bugs. Alot of reader bugs, but again the support team are fast at resolving the bugs, but it would be better and less stress on their staff if the bug issues were just resolved once and for all.

Eerder overwogen alternatieven: Mindbody

Redenen om voor GymMaster te kiezen: Seeking an all in one program

Redenen om over te stappen op GymMaster: Small headquarters, easy to call, talking to the same person everytime, keen to work with a growing Franchise group, customisable, flexible.

Practicality and ease of use was outstanding

Opmerkingen: Overall, my experience with GymMaster Software has been a positive one. I have used other similar software's, but none have compared to the ease of use of GymMaster. If we have ever had an issue, support is always there to help. The freedom of our members having access to their own portal for personal training programs and bookings was also beneficial. In conclusion, the practicality and ease of GymMaster was outstanding, and I would recommend the software to anyone in the Health and Fitness industry.

Pluspunten:

- Ease of Use - Access to statistical business data - Member portal; in which members can access personal training files and book in sessions if they wish - Great customer service team always willing to help with inquiries - Being able to track members and payments with ease

Minpunten:

- Would be better if tailgating software was more compliant with my security system of choice

Eerder overwogen alternatieven: Mindbody

Redenen om over te stappen op GymMaster: It suited our wants and needs better than anything else we looked.

Excellent Software Easy to Navigate lots of extras

Opmerkingen: Overall we have had a great experience with Gymmaster the staff are friendly and helpful, the software is easy to use. We are very happy.

Pluspunten:

The software is easy to navigate, there is always someone ready to help you out if you need. We changed software companies and Gymmaster made this very simple and easy to do with their onboarding system.

Minpunten:

Integration with our website was difficult but we got there in the end. Having a free trial option on the member portal before a member is logged in would be great too.

Eerder overwogen alternatieven: Mindbody

Redenen om voor GymMaster te kiezen: I connect 360 shut down their service

Redenen om over te stappen op GymMaster: It was the best price, it had lots of options that suited our centre and Iconnect360 recommend them to us.

Satisfied Customer

Opmerkingen: I love GymMaster and so do my clients. I couldnt ask for a better product.

Pluspunten:

The website and app are easy to navigate and set up classes.

Minpunten:

I wish there were more "how-to" videos so I wouldn't have to contact tech support and bother them.

Gymmaster!

Pluspunten:

Everything! I have no complaints for Gymaster! !

Minpunten:

I have no complaints, there was a little bit of a learning curb but customer service is very responsive and helpful!

Best for easy to use

Opmerkingen: I had a great experience with them and plan I’m using them in the future

Pluspunten:

I was able to start immediately on figuring out the system. We used two different softwares and they were hard for my staff. Gymmaster is great and easy to use. I set it up with no help the first night on memberships and how to input people.

Minpunten:

I did not have a door system set up with the software. Not the company’s fault but it would have been nice

Eerder overwogen alternatieven: Kisi

Redenen om voor GymMaster te kiezen: Too hard to use for staff

Overgestapt van: ShapeNet

Redenen om over te stappen op GymMaster: Ease of use

Gymmaster Changed My Business for the Better!

Opmerkingen: When I purchased my business it was still in the dark ages with regard to technology. Implementing Gymmaster changed the whole business model. It enabled me to change to a 24hr gym & enabled me to have members join up online without having to constantly pay for staff to be on Reception. When there were a few teething issues at the beginning, the Support Team were super helpful. So great to be able to ring them up when you have ideas of things you'd like to try etc.

Pluspunten:

Being able to use it anywhere! No matter where I was, I could see who was coming into my 24hr gym & if there were issues I could fix them, even from my phone. Having the ability to let someone in through the 24hr access door by pushing a button on my phone, saved me a lot of headaches.

Minpunten:

I did struggle a bit with finding which reports would give me the information I was after.

Amazing all around!

Opmerkingen: The original software company our gym was with was a nightmare. The software was complicated and too much to deal with and I could NEVER get an answer (besides no, cant do that or let me transfer you, so I could have someone else tell me something cant be done) and customer service was a nightmare when they called back days later, assuming they responded at all.
When we switched software (a potential disaster) Gym Master took the time to make sure it all went as planned. Everyone with the Gym Master Team has been amazing to work with. They will walk you through any process and work with you to make sure anything you need goes smoothly. If you have issues or a specific need, they help you through the process and do what they can to get the job done. The Gym Master team has been so incredibly friendly and caring.
Initially, I was worried the time difference would be an issue but it has not been an issue at all. During non staffed days and hours, the call center promptly returns your call.
I have and will continue to recommend Gym Master to anyone contemplating a software change. They are a great group of people and the software is so user friendly, I would put it up against any other system. It is clean and easily manageable and maneuverable.
The software does an amazing job and initially sells itself, but in this industry, everyone knows that customer service is key and Gym Master has nailed both!

Pluspunten:

It is so user friendly and not archaic like many other software systems I have worked with. They are constantly upgrading the system with improved features.

Minpunten:

I would like to be able to break down some reports more or when you print a report, the way you specified the sort would remain in tact.

Gym master is amazing!!!!

Opmerkingen: the software is so good, the support team are really friendly and always willing to help.

Pluspunten:

I love gymmaster because they will try their best to customise much as they can for your needs. payments are easy, classes are easy to set up.

Minpunten:

non, i love everything about it, i really cant think of anything

Great Value, Great Service

Pluspunten:

I wanted a keyfab system that was inexpensive but that also had some of the features of "bigger" players. I found GymMaster and was thrilled that their upfront costs were so much less expensive. Easy to install and use and their launch program provided one-on-one guidance. Most importantly, their customer service is extraordinary. I have been an international consultant in the health and fitness industry for 30+ years and I would highly recommend them to anyone--and I'm not getting a dime to say any of this. Literally, I am a customer.

Minpunten:

Although it was not an issue for my application, I'd like them to offer a second keyfab option that are a bit more rugged for clients/members who abuse their keychain. LOL

Gymmaster

Opmerkingen: Keeping an up to date data base is great with the members. Really enjoyed the one on one training in lockdown with [SENSITIVE CONTENT]. She is amazing. [SENSITIVE CONTENT] is an other stand out staff member. Always happy to help. I will miss this team. Last day at the gym tomorrow.

Pluspunten:

Love the gymmaster system. Easy to take on board. Just follow the steps. The team behind it all are great to deal with.

Minpunten:

Would of loved to had some more one on one training in the office. We were just getting into organising this had covid it.

Gym Master is TOPS

Opmerkingen: It has been great- very supportive from first demo to final implementation and right through day to day usage.

Pluspunten:

#1 is the fantastic customer service and the team's responsiveness to all issues.

Minpunten:

Hard to say, there's not much to dislike. I would like to see a bit more development in the area of client assessments/measurements and reporting for trainers.

Great Purchase

Opmerkingen: The software helped set goals and reach them for my business. It also gave me the ability to have more freedom and worry outside of my business!

Pluspunten:

The software is simple to use and the company is very helpful with training on how to use it as well

Minpunten:

Learning the new software updates, but I was able to contact the company to teach me.

I've enjoyed my experience with GymMaster. The support team always answers my questions quickly.

Opmerkingen: Profitability. Able to see our profits every time we log into the system and NOT having to run a report. Although I do still use the reports weekly. Time Saving. I love being able to run the expired members report and TEXT the members directly. Our members love this feature as well. It's quick and easy to renew their membership. They prefer this over email.

Pluspunten:

Being able to access on my smart phone is THE BEST. I can let members into our gym with the click of a button from my phone and I don't have to physically be at the gym. The software is super easy to use and I love that I can customize reports to my specific needs.

Minpunten:

Really, nothing. We don't utilize the schedule portion of the software (because we don't have a lot of classes) and I'd like to be able to remove that from my home screen.

I had a great experience with GymMaster! Very Helpful Customer Service and an Easy Product to Use

Opmerkingen: It was very easy to organize and create the memberships and different class options I wanted to offer.

Pluspunten:

The simplicity of the entire program. Being able to easily create different memberships and classes was very important to me, especially with just opening my studio and "feeling out" what was going to work and not work. The customer support was by-far one of the best I have experienced with any product in my 11 years of being in business. They are very quick to respond to inquiries and are also quick to have the answers.

Minpunten:

The one issue I didn't care for was the fact that I could not directly link my billing account to the software. I have used an alternative billing company for almost 5 years and would have loved to be able to have it all seamless instead of having to have the memberships in the GymMaster System and then still bill outside of the system. It made some double-work for me.

Highly recommended

Opmerkingen: By far the best customer service I’ve ever worked with! I will swear by this 100%, and the software is great and easy to use!

Pluspunten:

Very easy to work, and you don’t need anything because this software has everything a gym owner needs to run a 24hr business.

Minpunten:

My only complaint would be that the with everything you get it doesn’t come with the door strike.

The GymMaster Team was incredibly helpful and quick to ask how they can help improve our business.

Opmerkingen: Streamlined the entry/patron-recording process for our gym facility. That was the number one functionality of the product for us and it was wonderfully easy to use in that respect.

Pluspunten:

The software is capable of handling every need that a gym owner has to electronically manage their facility, staff, and patrons. The support team is wonderful and are quick to help you troubleshoot as problems arise. The team is flexible to help tailor GymMaster to meet your needs. The software/hardware is also easy for gym patrons to use and understand. GymMaster helps create a seamless gym-entry experience.

Minpunten:

As with all new technologies, it does take some time to learn the software. There is an adjustment period as you figure things out.

Reduced working hours and take your weekend back!

Opmerkingen: Great software for medium to large business owners, with outstanding customer support services. Once the software was upgraded to 24/7 access, it reduced work hours by over 50%!

Pluspunten:

Allows 24/7 access for members without having to be on site 24/7 in person.

Minpunten:

Updates have removed certain features that were useful to me. i.e., referral source

Great customer service and lots of uses!

Opmerkingen: Easy access for our staff and members to the gym timetable, newsletter and coaching staff. Clients are able to book in their workouts and track their progress.

Pluspunten:

Easy member management and a great marketing tool! When used properly, the software more than pays for itself with picking up leads and customer follow up.

Minpunten:

Takes a while to learn all the ins and outs because it does so much! We got an outside company to set it all up for us and train our staff in the end so we're all on the same page.

Gym Master is the best available for gym management software!

Opmerkingen: Fantastic product and customer service!

Pluspunten:

How easy it is to use and adapt to our needs as we grow.

Minpunten:

Need to add few more credit card processing companies so rates are more competitive for ones that integrate with the software.