SmartSurvey reviews

Easy to use product, with great customer service

Opmerkingen: High quality surveys are straightforward to put together and send to a large number of people.

Pluspunten:

We are using SmartSurvey to gather views from both our employees and our customers. We have set up a few surveys now, collecting responses in the form of free text boxes, radio buttons and drop downs. The dashboard is easy to navigate. It is helpful to have the option to use pre-programmed questions and our own corporate template. The response formats are professional and the skip logic is easy to implement. There are comprehensive online guides for each stage of creating and using the survey. Where we needed additional help, the customer service was prompt.

Minpunten:

It doesn't seem possible to customise the formatting of text within a question (italic, bold, paragraphs etc.); this would be a useful tool.

SmartSurvey - the Smart Choice!

Opmerkingen: Excellent experience - I'd recommend this to anyone!

Pluspunten:

Easy to use, with helpful support available. Many templates, example questions and question types with the ability to write your own surveys with your own images and logos.

Minpunten:

There could be more exported data types, and more options within the analysis reports.

SmartSurvey does not meet design requirements.

Pluspunten:

SmartSurvey is a platform that does have very good functions to be considered one of the best in the market of surveys, however, it should be stressed that this platform is very good to maintain opinions with a better status.

Minpunten:

SmartSurvey does not fulfill what it promises, because when you go to the registration page, the design is very nice, but when you finish the registration, they send you to a page where nothing that was previously seen is like that, since they give a design horrible with colors that do not attract attention.

One of the best customer support out there

Pluspunten:

Easy to use, simple to implement, straight to the point, reasonably priced.

Minpunten:

Some of the respondents were not from the relevant field as requested. Some did not provide relevant answers to the questions. There is a little bit of cleaning needed in SmartSurvey's database to address the former; as far as the latter goes this is not something that they can really control, so I won't take any points away for that.

Good customer experience

Opmerkingen: very useful for global or in house company surveys

Pluspunten:

Happy with the ease of use of this product, the underlying software is flexible and makes production of useful reports fairly easy.

Minpunten:

Would prefer more options around free text reporting. The new pricing structure is a little more confusing and my costs went up upon migration from the legacy account.

Easy Survey to run

Pluspunten:

The survey was easy to use and the results were easy to analyse

Minpunten:

There is nothing I can say which I didn't like. It was just what I wanted

Great tool

Pluspunten:

How easy it is to use! Very good navigation

Minpunten:

It is a little limited on the things that your able to do.

Just Try It

Pluspunten:

Offers detailed survey functionalities and data insights Can detect cheating

Minpunten:

Would probably add more design features.

SmartSurvey is very easy to use and we use it regularly

Opmerkingen: I write lots of stories for our Alumni Community. I use SmartSurvey to set up typical Q&A for people to fill out so rather than emailing people the questions every time I simply direct them to the Smart Survey URL (which you can customise).

Pluspunten:

Ease of use - you can set up surveys quickly and easily and also view results in anyway you prefer.

Minpunten:

I have yet to find anything I don't like.

Excellent for student research

Opmerkingen: Very positive

Pluspunten:

It has all the features necessary for academic research and it is flexible with its plans. This is especially important for students and individual academic researchers. Ans it's very easy to use and it gives a professional appearance to the survey.

Minpunten:

I had no issues, except for not knowing how the program classified complete and incomplete surveys, so I had to write and the following morning I had the answer to my question.

Best for Survey

Pluspunten:

The best application for tracking customer satisfaction & engagement.

Minpunten:

We did not found any least option for this app.

Fantastic! Exactly what we need to be able to collate information effectively.

Pluspunten:

The ease of use and simplicity of the programme. I am creating the surveys on behalf of Local Authority Building Standards Scotland. We are currently looking at our membership and require to see if we are currently meeting their needs and where we need to improve. Smart survey as a tool to be able to collate this information is fantastic and the fact that it produces the tables and diagrams for you and makes us as a group move on from the spreadsheet and having to interrogate the information provided saving on valuable man hours as the admin and management team are put together from staff from the 32 Local Authorities and this is not a job we are paid to do this is just for us to hopefully in Scotland improve the services we provide to the customer. We issued our 1st survey at the beginning of February and still have 2 weeks for it to run but it is brilliant seeing the information coming in and being able to see we are making progress and that we are not to far of the mark. The way it is presented is very easy to analysis with lots of tools available to assist. If stuck customer helpline is exactly what is says on the tin help...no question to small or silly.

Minpunten:

There are some questions that need to be adapted but on discussion I was told there are ongoing developments (matrix questions in multiple answers currently all fields require to be completed even if the response is zero - a default of zero if not completed would be perfect)

Extremely easy to use questionnaire software, suitable for both small and large organisations

Opmerkingen: Affordable, flexible questionnaire design, administration and management

Pluspunten:

It is very easy to set up a questionnaire, and there is a very good range of question types and answers. Images and video can be embedded in a question, broadening the design. The design-test-redesign cycle is well implemented. The whole questionnaire can be easily branded to give a unique look. Deployment is simple, and with multiple versions easily set up. Usefully for a forum, it is possible to produce a print copy of on-line survey with ease, so that the same questionnaire can be used on street stalls or visiting where online use is not possible or low. There is also support for publishing links to the survey via social media such as Twitter or Facebook. Analysis facilities are good, with basic summaries and a frequency count of answers immediately available. This aids continuous tracking of the survey. There are good export features, so data can be moved to Excel or R for more detailed review. I found this a very useful software suite and can wholeheartedly recommend it. The speed at which a survey can be prepared and sent out, and distributed via a variety of means such as email lists, social media or web sites makes it a very effective tool for carrying out a wide variety of consultations, such as in planning and community surveys. Local authorities would benefit from a slightly more expensive version that could allow them to get to know their community views in greater depth.

A very good system for NPS

Opmerkingen: We can now see our customers responses instantly and this help the business to identify trends quickly.
Dependent on what package you have the option to change/add to your surveys without having to go via the support team is very beneficial. The sales team did not try and over sell and didn't put any pressure on us to make a decision if we wanted to buy.

Pluspunten:

The system is easy to use and we could quickly navigate around it to create and update our surveys. The staff are always polite and helpful and the response to queries raised are answered very quickly.

Minpunten:

The help guides are good but a few questions we have had are not covered which means a call or ticket being raised. Not easy to add more than one logo onto the survey (co-branding) and instruction from help line was just trial and error.

Used it for research project

Opmerkingen: I credit smart survey with the success of my data collection. Would have been very difficult without it.

Pluspunten:

The ease with which one can create a questionnaire and disseminate it was a huge load off my shoulders. I have no experience in building website and not very savvy when it comes to formatting and the ease with which you can navigate through the templates was great!

Minpunten:

Honestly, for my purposes it was perfect. nothing was difficult to understand or deploy.

Great software

Opmerkingen: Very satisfied. Would highly recommend

Pluspunten:

Easy to use with lot of analytical features Cant save multiple views and cut data any way you want

Minpunten:

Chart function is limited Vest to export to excel

SmartSurvey is a great tool for my business

Opmerkingen: easy to use and responsive once you know what you are doing

Pluspunten:

Helps me to know what is going on in my market, Net promotor score survey is very useful

Minpunten:

I cant think of anything at the moment

Andy's review

Opmerkingen: Good experience, I like it.

Pluspunten:

Easy to get to grips with and understand the layout, good auto save and session resume abilities.

Minpunten:

the over design function feels rather old fashioned in comparison to others, its seems to have some basic function when editing the question titles for example.

Online Survey Champions

Opmerkingen: I would say I had satisfactory experience with SmartSurvey overall, will definitely use SmartSurvey again in the future if required at work.

Pluspunten:

I used this software to create an online survey for my master's thesis. It was very easy to use and helped me creating an effective survey in a short period of time. I used the pro version so I used the data presentation tool to create graphs and pie-charts for the answers provided by the participants for each questions. I found that data export tool (5 Stars) very useful and effective.

Minpunten:

Once I created the survey and launched it online, I realised that there could be certain changes needed in some of the questions. I could only change some questions whereas other questions weren't amendable. I didn't like that I was not able to make necessary changes to the questions.

A great experience in setting up the account with SmartSurvey. Team are very friendly and can be con

Pluspunten:

Very Accessible visually and the navigation and editing functions are really user friendly. The team at SmartSurvey were really helpful, approachable and importantly can be contacted with ease.

Minpunten:

Getting used to the system still and wanting to get more creative so need to understand how some of the functionality contributes to the overall impact of surveys. Would like to have option to download data directly in to powerpoint. To be honest this is really picky because you have to highlight cons on the review, but to be honest don't have any grumbles at all!

SmartSurvey

Opmerkingen: I have never had any issues using this program for surveys.

Pluspunten:

I am a teacher and we are supposed to fill out surveys all the time. SmartSurvey is a good way to go, for sure.

Minpunten:

It might take some time to learn how to create surveys using this program. It's easy to use it though.

An excellent, easy to use survey software

Opmerkingen: Designed a rapid survey for a research project, and easily conducted survey. Great service

Pluspunten:

We used this for a rapidly implemented survey. It was excellent - easy to set up, and the analytics in the Professional option are really very good and allowed for frequent non-expert review. Thoroughly recommend

Minpunten:

It would be good to have better options for exporting only some responses or sorting responses/managing duplicates, but it was otherwise excellent and this is easily fixed in using Excel. Overall excellent software for the price

Happy Customer

Pluspunten:

Struggled with other companies but found SmartSurvey easy to use and enjoyed the data tools with the pre-populated graphs. The after sales support was great too with somebody contacting me to check I was OK with the platform.

Minpunten:

I needed a bit of guidance on the custom branding of the survey but soon got the hang of it.

Excellent product

Opmerkingen: I have found this product extremely easy to use - I have used it myself to collect all kinds of survey data and also used it in teaching with students, who find the set up very easy to operate and have designed great surveys using a range of different response forms and mechanisms. The templates for each question are particularly useful.

Pluspunten:

Templates for question types

Minpunten:

Skip logic is a little complex at first

Good product

Opmerkingen: a good research tool

Pluspunten:

good to have a flexible survey product where data is stored in UK, has a great range of feature that allows a range in questions and structures for a survey. Fast responses from customer support and good analytic features allowing data analysis of specific groups. Would recommend this.

Minpunten:

Analysing aspects of the whole sample - filtering - took a little figuring out.