UKG Pro reviews

What's not to love here?

Opmerkingen: I've been using UltiPro for nearly 8 years now and the service is amazing. I love the people and the tenure is long at this company. I like working with the same folks sometimes as we develop a friendship. They are open to feedback and are responsive and I really like how they take their time to help you understand your request is being met.

Pluspunten:

I like the ease of use of the tool. It's user friendly and there's so much you can do in the software. UltiPro is always finding new ways of making their tool better and I love that part.

Minpunten:

What do I like least about this is that there's not an assigned payroll specialist to a company.. Even if the option is to pay extra per year to have one. If we have a payroll person who needs help or they resign and we are left payroll person-less, it would be nice to have a designated person to assist... Only other thing I didn't like the most is that the Performance Management module isn't as customizable as I'd like... would love the option to make all items editable and the option to remove/hide certain drop downs, etc..

Recent Company Switch to UKG Pro

Opmerkingen: Overall UKG has cut down on some of the time it took our HR department to hire new employees on payroll, as the integration between onboarding, recruiting and PRO transfers that data. It is also an easier product for our end users to learn.

Pluspunten:

We recently switched over to UKG PRO from our legacy system and legacy ATS. UKG provides the functionality that we need all in one place and decreases the additional work we had to do. The integration between PRO and recruiting allows candidates to easily enter the database. The onboarding feature is very clear and improves the candidate onboarding experience. Everything from the branding to the setup is very customizable and allows you to set up the product exactly how you want it. In switching to their product, you are also provided with lots of additional support from your setup team, which is great.

Minpunten:

There is some functionality missing from the recruiting module of UKG. At this moment, the texting feature is not available, which was a critical piece of our legacy ATS. There is also some other functionality, such as grouping questions together for a job posting that is not currently available. We have found we need to use external applications on top of UKG to be able to meet our recruiting and onboarding needs.

review

Pluspunten:

its easy to keep track of time and hours.

Minpunten:

having to enter a code sent via cell or email. Too many times we have to enter pass code to access it. Some areas there are no service for cell phones and cant clock in on time.

UKG provided us with reduction in the cost of hours

Opmerkingen: Currently, it is the enterprise scheduling system we use the most to manage employee time. It monitors our vacation, sick days, holidays, and hires, in addition to clocking in and out. We have always appreciated the system significantly. In addition, we have special procedures that suit us quite well. We can design a procedure to suit each person's needs, which analyzes the different divisions we have and, based on that, changes the number of hours allocated to something like paid vacation. In addition, we pay hourly workers based on an average number of 13 weeks, which allowed us to develop a specific procedure for each person.

Pluspunten:

The UKG system allowed us to find people who were clocking in or out of early or late check-in or late check-out areas or staying in clock break areas for the purpose of earning additional time that was not authorized. The UKG was responsible for monitoring variations in the number of employees abusing our order cancellation procedures. We would take historical information to see if anyone was in the habit of canceling every Friday, or the day after payday, etc. It provided me with real time information so I could see if we were close to having excessive overtime usage so I could call in other employees and have them work instead of paying the overtime cost.

Minpunten:

I really have no complaints about the usefulness of UKG. Now that I work in a smaller company, I don't perceive it to have such a complex program to monitor time, however, it does have a significant effect on the daily operations of 100+ people.

Great tool for talent management and Human Resources

Opmerkingen: As a medium-sized business, I appreciate having access to a wide variety of employee onboarding resources. As a tool for continuing education and professional development, it is invaluable. It's fantastic to have everything our HR department and our staff need in one place.

Pluspunten:

As an employee who is not part of the HR division, I use UKG Pro but am unaware of its full functionality. However, I believe that its ability to cover everything is a trait that all firms should look for in a software application.

Minpunten:

Issues with properly acknowledging documents have been known to occur. Limits imposed on users' ability to download their own files. The site doesn't perform properly on secure connections.

Love Ultipro- Only issue is reporting

Pluspunten:

Ease of use, customer service, great company! I love everything about them! Staff really go above and beyond. Have great retention tools for ongoing customers. They continue to be open to customer feedback as well.

Minpunten:

Reporting. BI functionality is great for advanced users or companies with a designated HRIS team but if you are a small business (under 500), it can be difficult to simply get what you want quickly. Wish they had easy reporting (like SuccessFactors or ADP) and then BI for advanced users.

Overview of UKG Pro

Opmerkingen: UKG Pro has been a great experience and we are looking forward to continuing to use it.

Pluspunten:

A modern and flexible tool which very helpful in tracking the payroll of an employee.* Timecard Entry and Automation of Scheduling to enter Timecards.* Easy-to-use Mobile Application

Minpunten:

It would be better when the tool overcomes the least feature of UKG Pro would be the lack of customization options.

Not a fan of how this software is set up and designed

Opmerkingen: Not a software I would have picked if I had say. It looks nice but is not user friendly with a lot of issues. Not a smooth enrollment.

Pluspunten:

Looks nice and updated. Cleaner look and newer.

Minpunten:

It took me weeks to just get my self logged onto my account to do PTO. No one in customer service helped. They kept having issues with my email and password on their end. It was very frustrating with little to no help. Once I was actually logged in, every thing was incorrect, hours were missing, it was very difficult to use. Things are in places that you wouldn't expect. A lot of the set up didn't make a whole lot of sense. Our whole company had a long list of ongoing issues with the set up of this software for our payroll and HR. It's slowly getting better but the process has been painful and frustrating.

UKG reviewed

Opmerkingen: I love it, has a different payroll management structure but still easy to use and navigate through

Pluspunten:

I like the functionality of the software and how I can navigate between tabs with ease and modify changes to my payroll if necessary

Minpunten:

It could be more mobile friendly instead of desktop

It’s not up to date

Pluspunten:

I like the design of this app, it’s very user friendly and easy to navigate

Minpunten:

I don’t like UKG because it’s not up to date with my payment. It still shows a payment made few weeks ago and not the one you are anticipating.

UltiPro is a great investment

Opmerkingen: We have had a favorable overall experience with UltiPro since going live in October 2016. The support team we have now is incredibly responsive to our requests and the functions in UltiPro have improved the quality of our internal processes. When there have been issues with support, etc. UltiPro has been very quick to resolve the issue. They take client feedback very seriously.

Pluspunten:

Implementing UltiPro has allowed us to streamline many functions that were performed manually with paper documents. Internal staff transfers, promotions, salary changes, etc. are now handled within the UltiPro system (including approvals) where prior to that, paper forms had to be manually signed off by multiple managers before submitting them to HR for processing. Our benefit enrollment process has moved from an Excel enrollment form to an online enrollment that feeds directly into the payroll system once approved. A goal tracking system for employees has been created in UltiPro that allows employees/managers to create goals, rate them, track them with comments, and then show completion dates. Employees may now access their personnel record in UltiPro and make updates to home address, marital status, dependent/contact info, tax withholding as well as immediate access to W-2 forms and ACA forms. In addition, UltiPro offers an online PTO tracking system where employees can request time off and managers can immediately approve electronically. And, of course, what I like most is the amazing reporting capabilities that UltiPro offers. Besides the hundreds of standard reports already created, I can either edit/modify current reports or create my own report.

Minpunten:

This is rather minor, but there are functions I would like to create in UltiPro that I don't have access to do as an Administrator. I must submit them to UltiPro Support Team and some of the functions require an additional cost. It's not a lot, but it's just the principal.

UKG falls short of expectations

Opmerkingen: If you are a small company (200 or less) and do not need to make corrections for employees who should not have had pretax benefits, FICA taxes withheld, anything else that requires a void and reissue of a check, and or an amendment, you will love this system. Unfortunately, UKG needs serious help with the tax filing team and a complete makeover with adjustments. While they have improved pieces of this over the years, they need the ability to process quarter-to-dat adjustments rather than one check at a time! Also, they do not have a YTD payroll register with employee and employer taxes. (employee only, however you can have their product team create this for 5K.)

Pluspunten:

I like the ease of process payroll, retros, off-cycles and manual checks.

Minpunten:

If you are a tax filing customer, UKG must set up taxes and they do not always do it correctly, the tax filing team is extremely far behind when it comes to processing simple amended returns (1 yr 1/2+), they still require each check to be voided and reposted, which is archaic and causes banking issues and most their Rapid Response Team are not knowledgeable and obviously not trained well. I have always had high hopes that things would improve with UKG, but they are not keeping up with the technology needed to improve their processes. They need to offer the ability to adjustment wages/deductions for employees by quarter.

Wonderful, comprehensive system for all of your HR needs

Opmerkingen: Efficiency and tracking personnel changes

Pluspunten:

Ultipro has the type of versatility and customization features needed for small and large companies alike. It's highly customizable so that you can use it for all of your HRIS needs. What I like most about Ultipro is the integration across multiple facets. Your employees' files are stored electronically and the permissions you give the employees allow you to use the system to track and approve changes to position, title, pay, benefits and employees can change their address and names, all electronically.

Minpunten:

Ultipro's customer service is probably the worst feature as getting anything changed or having to troubleshoot issues can take more time than you have, especially within a large corporation.

Sr HRIS Analyst

Opmerkingen: For the most part positive.
For me the pain points are service. Responses seem to be worse since the merger with Kronos. I am not sure why we cannot get some type of response within a 48 hour period. I sometimes have to send this to our account rep before getting some type of response.

Pluspunten:

Fairly easy after you get familiar with the product

Minpunten:

Fall and Spring releases I struggle with getting all of the features turned on or setup and the turnaround time seems to be aggressive. BI reporting is a struggle especially when the info requires joins not always easy to know when to do so. Cases and service requests - in some areas you want the customer to own their own data and processes and in some cases such as service requests and cases you do not and we have to wait and wait and wait and wait for assistance.

So much capability, so hard to navigate!

Opmerkingen: Overall, if you are only looking for basic information as an employee its easy; find paychecks, find personal info, etc. As a long-term solution, unless you do a great job of training and modifying the tools and menus, its easy to get lost; both because of the interface is not clean and it has too many options.

Pluspunten:

Ultipro has a ton of options of what is available to you; I've seen it now in two different companies. In both scenarios, the capabilities of the software were not utilized to their fullest extent. It looks as if Ultipro can do far more than either used it for. The load times and menus for initially finding information are fast to navigate. Information on different pages is presented clear as well. PDFs and other files generated by the system load fast.

Minpunten:

The presentation of the material, menus, hotlinks, etc. is unwieldy and jumbled. It is hard to sort through all of the pages past initial launch ones. Drop down menus, if you move your mouse off of them, disappear; in 2019 that doesn't make sense. The ease of use is definitely missing. As mentioned, too, I've seen it in two scenarios, one with a company of 2000+ and one with around 200 employees. All of the features are not used and yet you can still open up menus and pages that do not have relevant information; if thats the system, it needs to be fixed, if its the user/moderator of the business, they need to be encouraged to get rid of it from the systems administrator from Ultipro. Just not an easy and clean tool to use. The Time Clock tool as an employee is very difficult to use, too; multiple pages/clicks to get to basic information is overkill. Even then, it has a very mid-range power user feel to it... if you don't know what you're doing you may break it!

UKG Pro Review

Opmerkingen: UKG pro allows you to clock into work form remote locations, check your time sheet and schedule from home and even request time of at anytime of the day. this really brings your workforce into the 21st century!

Pluspunten:

UKG Pro is very versatile, easy to access, and even easier to use as a daily tool in the workplace for both employers and employees.

Minpunten:

there really isn't much to not like about UKG Pro, as an user and not an administrator I am sure there's many more tools and option I don't know of but it has always worked correctly for me.

Attendance Plus

Opmerkingen: You can record your attendance and sick time, schedule personal time off, and our company has employees sign up for and update company benefits and insurance through UltiPro. I only use it for recording info for myself except for two months in the summer when I have some additional staff but I believe our Human Resources department finds it works very well for them.

Pluspunten:

We have to use this software to keep track of our attendance, personal and sick time plus our benefits. I like that I can clock in and out with my cell phone and not have to use only a computer.

Minpunten:

Sometimes even though it says that your punch into or out of work was accepted when using my cell phone, it actually did not take and I missed a punch. Also when fixing a staff member’s timesheet because of a mistake, they have made it is not very obvious how to do this. It is sort of buried in other screens.

From standard to high performing

Opmerkingen: Excellent, the best thing was the merger with Kronos, it catapulted UKG in a higher performance bracket with Workday .

Pluspunten:

The constant improvement making it more user friendly, ease for HR Core, set up, work flows the world evolves with technology advancing every year, UKG must constantly update keeping up with the changes in modern working, technology updates.

Minpunten:

The BI reporting is not user friendly, getting in touch with a BI specialist is not easy, there is just some functions that a client is not certain about that makes decision making a bit difficult it is easy to read up on a basic function but some need more detail

Ultipro a huge success

Opmerkingen: I have been working with Ultipro programming for the past 4 years and I've never personally never had an issue other than trying to access the top bar options such as w-2, direct deposit info, profile

Pluspunten:

It gives you a breakdown of your paycheck, accrued time off, vacation, benefits etc. Easy access once you have your login info

Minpunten:

Sometimes hard to access the top bar options w-2 and such. Cant change any info on it unless its through HR

Great tool for payroll

Opmerkingen: overall it is a very good management tool I suggest it to users

Pluspunten:

I like UKG pro because it is a complete tool that improves productivity and allows for better results.very useful to facilitate the management of company payments

Minpunten:

the handling of the platform is understandable. if there is something to improve it is to make the access more easy

UltiPro

Pluspunten:

The dashboard allows for customization so that each user can select the items that are most relevant to them. it also allows for easy access to Human Resources specific information including internal job postings, tax information, and direct deposit options.

Minpunten:

We have had occasional outages which the company promptly resolves. During this time users are not able to log in and hourly employees are unable to punch in or out. Managers must then manually enter any time card punches to the employees account.

UltiPro Review

Opmerkingen: Great experience to this point. Excellent customer service and we receive quick responses to issues that are mentioned to the IT team. Very user friendly overall.

Pluspunten:

Primarily the functionality of integrating multiple aspects of business into one UI. Set up is easy once you get used to it. A few processes could be improved but overall a great experience.

Minpunten:

I work a lot with the Recruiting Gateway portion of the software, so integrating a way to customize default job descriptions aside from meshing them with the job codes would be ideal. Perhaps inputting a drop down list when selecting "Create" on the users main dashboard that allows them to select from a list of uploaded JD's. However, working through other certain recruiting processes and updating information is quick and seamless.

I really loved this HRIS system. It was innovative and kind of a one stop shop.

Opmerkingen: I loved the experience of launching a different HRIS system and I really appreciated having so much information all in one system.

Pluspunten:

I loved being able to keep payroll and other human resource information in the same system. I also loved being able to post jobs and gather applications from this resource.

Minpunten:

The worst part about this system was the changeover and start up. The customer service was not great and it seemed like the turnover for that company during our transition was really high and a lot of communication was lost.

Great for managing HR/Accounting Info

Pluspunten:

I used Ultipro at my most recent job and I loved having quick online access to my pay stubs, benefits, etc. I was able to enroll in benefits very easily and I received my W-2 much faster by opting in for an electronic document. Having this platform even helped me during a busy time in my life where I had to find a new apartment and purchase a car within the same week (job moved). Having proof of income on hand at all times is one of the best benefits of having Ultipro. I can get whatever I need without adding anything to HR or Accounting's workload.

Minpunten:

The worst part about having Ultipro had shown itself around review time. The platform was absolutely not intuitive and the entire company had a hard time submitting reviews. The way the questions were worded was so odd and the instructions were so vague and unclear. We eventually had to move the due date for reviews and give all of the managers an additional 30 days to complete reviews because no one knew what to do. It was ridiculous.

I'm Sad to Say....

Opmerkingen: Let me start by saying that it used to be great system and in the past I was a huge supporter of UltiPro and Kronos, and I thought they had the best systems out there from a payroll perspective - much easier to use than either Workday or SAP, and they had excellent support. And you were in control - you didn't need to hire a ton of expensive pseudo-IT people to run your department. Sadly, that's no longer the case. It's almost impossible to get support, the UI has gone downhill, and the product is very disjointed. It takes forever to perform simple tasks - very similar to a Workday or SAP. You can get it done, but not easily. You can no longer reach anyone in the Tax department - you can open tickets but no one will ever respond. You're on your own and you don't have the ability to make necessary updates yourself - it's a terrible feeling. I have had tickets open for months and I'm coming up on year end and I'm not going to be able to report accurately. Why they would take away the ability for users to make their own updates to taxing jurisdictions I'll never understand. But they did, and they don't respond when you open a case even after escalating. It's a nightmare. Now, I would go with another vendor given the choice. And that makes me sad.

Pluspunten:

I absolutely love the reporting capabilities in the core system. UKG uses Cognos, and you can literally write a custom report in minutes and pick up pretty much any field in the database and export it to Excel or PDF or whatever format you're looking for. You can schedule reports that can be automatically sent to your users and they can only see what their role and security allows them to see, you can create dashboards and interface files - whatever you need from a reporting perspective is at your fingertips. And it's as easy as drag and drop. I can't stress enough how useful this feature is.

Minpunten:

I hate how long it takes to perform simple tasks, and I am horrified by the fact that they no longer provide test environments - to me it's not an option to test in production. We had to fight and beg for months to get them to make an "exception" for us, and frankly would have moved in another direction had they not eventually given in. The product and support, both of which used to make the system different from the other offerings on the market, have gone so far downhill in such a short time it's astonishing. Be prepared to have to go to a ton of different screens to get basic information or to perform an everyday task. And forget about getting any support. You can open tickets but no one is going to respond no matter how much you beg for help.