Wij helpen bedrijven al 18 jaar
betere software te kiezen
Over rezStream
rezStream Cloud is moderne software voor reservering en online boeking dat gebruiksvriendelijk en eenvoudig toegankelijk is en je efficiëntie verbetert.
The software is easy to use. The software does not integrate with the VRBO software.
I haven't had alot of problems using the software I only print out the daily check ins and check outs. The rest I dont really use.
Reviews filteren (115)
Gebruik
Sorteren op
Reviews filteren (115)
Straight forward use. Nice features. More costly than other products but worth the additional.
Pluspunten:
Love the rebooking function. We were able to import customer base from QuickBooks which made initial startup easy.
Minpunten:
Need more templates for letters e-mails to assist user in learning this part of product. This is a great part of the product that can promote customer relations.
The software does what it needs to do
Opmerkingen: I find it easy to use and the support is awesome
Pluspunten:
It works very well and the support staff our great
Minpunten:
The fact that you can not reinstate a canceled reservation
Reactie rezStream
vorig jaar
Thank you for the great, honest review of rezStream Cloud. I am so happy to hear you are loving the support and find the software easy to use. 2 of the things we really try to focus on here at rezStream. As always, let us know how we can help. And yes, I will add another vote on the reinstating a cancelled reservation!
Iv'e been using Rezstream for approx. 2 yrs
Opmerkingen: Very easy to see the check ins and outs for the day
Pluspunten:
As a Head Housekeeper it very easy to print out the work schedule for the day. Or oversee the entire map for the week. It allows me to make scheduling very easy
Minpunten:
I haven't had alot of problems using the software I only print out the daily check ins and check outs. the rest I dont really use
Eerder overwogen alternatieven:
Efficient and Effective!
Pluspunten:
That it is easy to use and understand at any skill level. It is also fast and efficient, not just in actual loading speeds, but in user function as well. The online reservation system has done wonders for our occupancy and our office staff efficiency.
Minpunten:
I would like there to be a little more customization/options surrounding the POS items and room add-ons. I would also like for these items to be added in the booking process inside their own menu to complete the reservation.
Reactie rezStream
vorig jaar
Thank you, Mike for the wonderful review! I love that you called out the ease of use and efficient. Our development team will love to hear this! I'd love to learn more on your request for add-ons since we have that capability. Let us know how we can improve that for you! Thanks again and thank you for being a loyal rezStream customer!
Excellent software
Pluspunten:
All features and the cooperation with the people at rezstream
Minpunten:
Noting that we are not happy with! All perfect
Reactie rezStream
vorig jaar
Thanks Daniel! We love hearing this feedback. We are working hard to keep the new features coming and glad you feel it is "all perfect"! Let us know if we can help at all and thank you for being a loyal rezStream customer!
Small Lodge Happy with rezStream
Opmerkingen: We are pleased with rezStream and have no plans on switching.
Pluspunten:
We are a 27 room lodge in the mountains of NC and I am the Guest Services Manager. RezStream was in place when I arrived here two years ago. It took me awhile to get the hang of it (I've never been in the hospitality industry), but now find it easy to navigate. The customer service folks are responsive and helpful.
Minpunten:
No big cons, but then again, I do not have anything to compare rezStream to.
Reactie rezStream
vorig jaar
Thank you for the review, Laurie! we appreciate you mentioning our support team and glad to hear they are being helpful and responsive to your needs. let us know if/when we can help out with anything else. Thanks again!
Easy System with GREAT customer service.
Opmerkingen: Fantastic. I have used 3 others and by far it stands out. Other sites are endless transfers to other departments or no response.
Pluspunten:
The platform is easy to manage and use. The customer service is outstanding!
Minpunten:
Just hard to change reservations once made. You have to find just the right screen.
Reactie rezStream
vorig jaar
Thank you for a great review Eric. We're so happy to hear that you love rezStream and our amazing support staff. We appreciate you and appreciate the feedback.
Excellent Property Management System and Company
Opmerkingen: The program is very user friendly, easy to teach newbies, and we especially like the custom color coding which shows us just by looking at the calendar who is gluten free, who’s bringing a pet (one of our inns is pet friendly), who’s checking in late, etc. – a feature I did not find in any other program that I looked at. The interface of the booking calendar is very straight forward. You just click on a reservation and immediately a box pops up on the right with all of the reservation info. Notes are easily accessible, and it keeps a running history page on each guest that tells you when they stayed with you and what room or suite they stayed in. These are all features that assist us in providing our guests with excellent customer service.
Pluspunten:
We have two small hotels totaling 30 rooms and suites. I used Rezstream's software program when I started in this business 15 years ago; left them a few years later because they did not have their cloud-based system up and running yet. Have used several others and researched many since then and came back to Rezstream and so happy I did.
Minpunten:
When you try to print out a report the font size comes out miniscule.
Reactie rezStream
vorig jaar
Wow! Thank you so much for the wonderful review and the insights! We are so proud of what we've built and are continuing to build and awesome to get feedback like this to show it's working. We'd love to touch base on the report issue though because it should print out with such a small font size. Thanks again and for being an amazing rezStream customer for so long!
Functionality is perfect
Opmerkingen: I was explained it ones and took from there, it shows how easy it is to navigate when just shown ones.
Pluspunten:
Clarity, functionality, feels good to use it, user friendly, colors are soothing, everything is self explanatory and thought through.
Minpunten:
When using a reservation map the color pallet is too bright on my taste. Softer color pallet would be nicer to the eye.
Reactie rezStream
8 maanden geleden
Thank you for the review Alla. I am glad you find the software easy to use. I'll be sure to share with our development team since that's the goal they have. Since you mentioned color pallet, you can customize those colors you see on the screen. Reach out to our support team and they can review with you or just search colors in the knowledge base. Thanks again!
Good system
Opmerkingen: Has worked well for our needs. We don’t need the online booking or credit card system.
Pluspunten:
It works well for our resort reservation needs
Minpunten:
Hard to get it to sync for mailing address printing. But that could just be user error too
Reactie rezStream
vorig jaar
Thanks for the great review, David. I see you've been with us for more than 2 years. Thank you for your continued loyalty. If you reach out, we can send you the instructions for exporting your list and then using Word or another label printing tool to mass print labels. Appreciate you sharing that feedback though! Thanks again.
Eerder overwogen alternatieven:
RezStream Makes Us Run
Opmerkingen: We have used RezStream for over 8 years and find it to be a dynamic product.
Pluspunten:
RezStream allows easy interface between client and consumer at every touch point.
Minpunten:
Wish we could let groups make reservations more easily without all recreating the wheel everytime.
Reactie rezStream
3 jaar geleden
Thank you for your review Kim! We are grateful for long-time customers like yourself and glad to hear that you're seeing the team progress. Thanks again.
Rez Stream Review
Opmerkingen: Great, the ease of using Rez Stream is super helpful for the job I do!
Pluspunten:
Easy to work with and saves me a great amount of time from what I had to do in the past with paperwork.
Minpunten:
Some things on it I have to dabble through every once and awhile.!
Reactie rezStream
vorig jaar
Thank you for the review, David. Glad to hear things are going well for you!
Very Pleased
Opmerkingen: Great experience. Your company really is reputable.
Pluspunten:
User Friendly, I have been able to pick up on the website easily.
Minpunten:
No complaints, It has done what I have been needing.
Reactie rezStream
vorig jaar
Thank you for your kind remarks, Carla. We are happy to hear that you find the software user friendly and that you have had a great experience. As always, let us know if we can help with anything!
Very happy and satisfied client!
Pluspunten:
I am not very computer-savvy, so I dread the initial processes involved in setting up a new program. rezStream was so much easier than expected. When I had/have questions, they have always been prompt and professional with their response(s). They have been stable and consistent, and they continue to help teach and resolve when I need it. I have not had technical issues; rezStream is always there when I need to use it...VERY important! And it's easy to navigate for me in the background and for our Guests that reserve.
Minpunten:
If there is anything that needs improving, it is probably a user-issue, not a rezStream-issue.
Reactie rezStream
2 jaar geleden
Thank you for the great review, Laura! Glad you made the switch from Eviivo and see the value of rezStream! As always, let us know if there is anything you want to see for future releases!
Rezstream fits us perfectly
Pluspunten:
Our values align. They are responsive to our needs.
Minpunten:
Doesn’t integrate with every other platform we use. Specifically Tripleseat.
Reactie rezStream
2 jaar geleden
Thank you for the great review, Kimberly! I am happy to hear that you are seeing the value of rezStream. I'll send Tripleseat over to the team to take a look.
Quality Product for Reservation System
Opmerkingen: The support staff is amazingly helpful. (Marketing, Programming)
Pluspunten:
Customer find the software easy for booking. User friendly for Guest Services
Minpunten:
Would like to see housekeeping/maintenance program integration. Would be nice to be intergrated to QB.Reports more user Friendly.
Reactie rezStream
2 jaar geleden
Thank you for the awesome rating and review Sandra. I'm glad that you find the system easy to use and that our support team is amazing! Thank you for the "cons" as well and I'm glad to know they are all things that we are working on. Watch out for a Quickbooks integration sooner versus later. Thanks again and we're so happy to have you as a customer.
Best one out there for our small historic hotel.
Opmerkingen: The BEST!
Pluspunten:
Reservations made clear and easy to use. Great tech support.
Minpunten:
Hard to make confirmation letters like I want them.
Reactie rezStream
2 jaar geleden
Thank you, Jeanne! What a wonderful review. I especially love the final comment of "The BEST!". Thank you for being a rezStream customer and please let us know how else we can help out.
rezStream has been great for our business.
Opmerkingen: With the exception of the credit card information issues, our experience with rezStream has been awesome. I love the fact that we can call a phone number for technical support and talk with someone knowledgeable with no language barriers. They always resolve any issues we have.
Pluspunten:
We have used rezStream for years. Several years ago we switched over to the cloudbased system. Our database was transferred to the new system and we have been on it ever since. The cloud based system is expensive, but it is much safer because the data is stored in the cloud and we don't have to worry about backing up our system any longer.
Minpunten:
I like the fact that it integrates with Booking.com and Expedia and that works pretty well. The part that I HATE about rezStream is the credit card part. We have to pay a separate fee for a service to store the credit card information for the reservations from the 3rd party booking sites like Expedia and Booking.com. We also have to pay for storing the credit cards on the reservations that we book over the phone and the ones that are booked on our rezStream site. It is expensive and complicated to extract those numbers if the customers do not pay in person. The required cvv codes are only stored for a short time and many times when we need to use the information it has already disappeared, making the credit card information useless. There are also authentication codes that must be sent each time trying to log onto the credit card storage programs. They are sent to my cell phone. If I am not in the office, I have to try to reach my staff to give them the code before it expires. It is a huge pain in the rear. It is so inconvenient that I have considered dropping the bookings from the 3rd party sites altogether. Between the fees from those sites, the fees for storing card information and the charges we miss due to missing credit card information, I am not at all certain it is worth it. There absolutely has to be a better way to handle the credit card information.
Reactie rezStream
3 jaar geleden
Thanks for the review Dana. we do offer a much more seamless solution for the credit cards so be sure to reach out and we can talk about that. We appreciate the feedback and glad you are happy overall with rezStream Cloud!
RezStream for Hospitality
Opmerkingen: They have been great to work with. In two years they have grown the product and continue to invest in updating and want to work with clients
Pluspunten:
Ease of use, ability to see needs on the main screen, ease to train new staff and limit their areas to view or alter information. The size of the company allows it to be very responsive to needs.
Minpunten:
Flexibility in some reporting for staff - they are very good to work with however and are working on developing new areas and updates.
Reactie rezStream
3 jaar geleden
Hi Sandy. Thank you so much for your review and for being a rezStream customer! I'm happy to see that we're providing a quality product and support for your business. As always, let us know if we can help with anything in the future. Stay tuned for more exciting new features!!!
Great software with best customer support
Opmerkingen: Overall experience is great. Whenever I had a problem, RezStream was right there to help
Pluspunten:
RezStream is easy to use. They constantly improve the software, listen to what customers have to say and they have the best customer support
Minpunten:
The only thing I don't like - but this may be user error - is that I have to look at the person to see their arrival time. It would be great if that was visible on the dashboard. I will mention that also directly to them
Reactie rezStream
3 jaar geleden
Hi Martina! Thanks so much for your review and for being a rezStream Customer. That's a great suggestion. If you haven't already seen it, we did recently release an update so you can see that information right on the occupancy map (Calendar) without the need to click anything! I will create the suggestion to add it to the dashboard as well. As always, let us know if we can help with anything else!
Highly recommend
Opmerkingen: Excellent
Pluspunten:
Excellent support Connection to online booking sites makes our job easier Easy to learn and use Reports
Minpunten:
Not really any cons to report at this time, the RezStream team is very proactive so whenever there is something that can improve the software they are diligent about getting it on their “to do list”
Reactie rezStream
3 jaar geleden
Thank you for your review and for being a rezStream customer Melanie! We're glad you are enjoying the software. As always, we're here to help when/if needed.
Easiest, best software to work with!
Opmerkingen: So happy I went with rezStream!!!! Never switching to another!
Pluspunten:
Very easy to use and when I don't understand how something works the response from a represenative is amazing!!
Minpunten:
Everything is very well laid out for easy use!
Reactie rezStream
2 jaar geleden
What an amazing review Casandra. Thank you so much for the love! Nothing makes the rezStream team happier than helping our customers. Thank you for being a loyal customer and as always, please let us know what we can do to help in the future.
Love RezStream
Opmerkingen: Very happy
Pluspunten:
Easy to use, and we have never double booked guests.
Minpunten:
Some things are complicated to figure out.
Reactie rezStream
2 jaar geleden
Thank you, Nancy! We appreciate you taking the time to give us a review. I'm so happy to hear you love rezStream. Please let our team know when you find things that are difficult because we can help possibly find easier ways to do it using the flexible interface. Thanks again and Happy Holidays!
Great system along with SERVICE
Opmerkingen: It has been better that last and really impressed that they have allowed us a grace period during our last 2 years of non-operation. Very thoughtful of our situation. Not many other companies have done this..........THANK YOU
Pluspunten:
I can keep track of all my customers and be able to track finical informatio with the click of a button
Minpunten:
I was not able to download all my previous information for my old software.....but enough to start with this software
Reactie rezStream
3 jaar geleden
Thank you for the review Tom and for being a rezStream customer! We're glad you're happy with rezStream. As always, let us know how we can help!
Happy customer
Opmerkingen: It’s Been good because it eliminates the stress of double bookings.
Pluspunten:
Happy customer…Using restream eliminated double bookings at our very small B&B.
Minpunten:
It’s just another little expense out of our operating budget but that’s not Restreams problem. It seems like everybody gets a little tiny piece of the profit, but I guess that’s the cost of doing business.
Reactie rezStream
3 jaar geleden
Thank you for the review Sallie and for being a rezStream customer. As always, let us know if/when you need any support.