Lone Wolf Back Office reviews

Excellent program design specifically for real estate.

Opmerkingen: This software is the main focal point in my business. I'd be lost now without it. When I started I used ledger books to post entries, what a difference a few years can make. No more going over ledgers when you are out by a few cents. It basically does most of the work for you!

Pluspunten:

Ease of use. The different components all work together to provide everything you need to run your real estate business efficiently. We receive regular updates throughout the year, things that help our business run smoothly. Lone Wolf listens to the companies using their products, this is huge. After using two other programs this one is by far the best. I have recommended it to many other real estate offices. In this business that changes on a daily business, you require the best up-to-date equipment to work with...and this, in my opinion, is it! I have used Lone Wolf for over 20 years. I've watched it grow and change and as our business has done the same.

Minpunten:

Would love to see an advertising program as part of the listing side, something that could be used to submit to the newspaper or other means of advertising.

Every Real Estate Brokerage Big or Small should use this!

Opmerkingen: This software has thought of everything as far as accounting and running a real estate brokerage. Their support is excellent. Always available and speedy answers.

Pluspunten:

This software has thought of pretty much everything that is needed for your accounting transactions etc all in one spot. Accountants love it and the reporting functions

Minpunten:

The only thing I didn't like about the product is that it is so extensive that the training curve is quite huge. Once trained though it is an amazing product

Worst Experience Ever

Opmerkingen: This has been the worst customer service experience of my life. The company is rude and dysfunctional. The software was never set up properly we spent 100's of hours trying to get it working. Finaly after 6 months of not getting any answer or solutions I canceled my contract for lack of performance and support. They never responded. I purchase new software and had it up and running in no time with no issues. Lone Wolf not only would not can cancel my 1 year contract they continued to bill me which I would not pay. So at this point after still not getting responses i asked for a full return. Today they sent it collections so now I am filling legal proceedings for full refund and damages. BEWARE OF THIS COMPANY.

Pluspunten:

I can not see anything I like about this Software

Minpunten:

The archaic software is so dated and not user friendly at all. The customer service was either horrific or they were impossible to reach. No one would from the company would ever pick up the phone to resolve the problem or listen to the issue.

Keep increasing price but lots of features

Pluspunten:

I has so many reports that you can pull. Lots of ways to structure the information it holds. It does a very good job for brokerage analytics.

Minpunten:

It is a little clunky sometimes utilizing Canada terminology over USA terms. They also continue to increase their standard pricing regularly.

Helpful and powerful tool for realtors

Opmerkingen: Included in my annual realtor board membership and cost is factored... However, it is a very effective and helpful tool for realtors to manage documents preparation and signing.

Pluspunten:

Integrated with my realtor board and handles all real estate documents

Minpunten:

none. so far, no issues with the software

Best for Real Estate Companies

Opmerkingen: Overall I liked working with BrokerWolf. The more I used it the more I liked it. I couldn't have done without their customer support and they were all great!

Pluspunten:

Software is amazing for a real estate office. It figures commission and breakdowns of commission splits "to the tea". Although you pay for support, it's customer service and support is top notch!

Minpunten:

The software is challenging to learn at first. Once you get and idea of how it works, the program makes sense. However, the learning curve is large. Also, you cannot customize reports that easily.

A Real Estate Must-Have

Opmerkingen: Overall this program is a must have for any real estate office. It makes accounting and reporting so easy!

Pluspunten:

Broker Wolf makes paying agents a breeze. I am able to input the agents information, along with their pay breakdown so when they do have a transaction close, the payment is automatically completed when I close the transaction! No second guessing. We can also track the transaction through the program and run detailed reporting on basically anything input into the system!

Minpunten:

The interface can be a little difficult to comprehend but after using it for a little while it has become very easy.

it's easy to get around the program, and should issues arise...customer service is right there !

Opmerkingen: It's quick, it's simple, and takes the worry out of accounting as there is nothing you can do wrong within the program as it can be quickly corrected if necessary!

Pluspunten:

That it stores everything that you do within the program so you don't need to worry about missing anything!

Minpunten:

At first it was a little cumbersome - but after getting assistance and learning the program and its functions-I have nothing to report for not liking the program! It's a great program!

Best Transaction Management system around

Opmerkingen: Easily keeps track of transactions and making sure we are in compliance

Pluspunten:

Easily keep all the info about a transaction in one place, and has reminders to make sure you have everything you need. Super simple to keep track of your in progress deals and know what your missing/next steps are, and create commission invoices.

Minpunten:

Very few cons I can think of. Sometimes it has trouble searching for a property in the MLS to associate it with that transaction but most of the time it works well

my opinion 4

Pluspunten:

you could pay in advance towards agent commissions if they needed an advance

Minpunten:

it reported everything to remax of indiana

NOT FOR START UPS OR MAC USERS

Opmerkingen: BrokerWolf and ZipForms are working together which is one of the reasons I decided to purchase the package, but I can say that the customer service department is nice and pleasant. The zip forms side of things is still trying to figure out how everything works together also pleasant enough but not as knowledgeable as the broker wolf staff.

Pluspunten:

I liked the thought of being able to have all my accounting in one system. It all sounded easy to use and set up no issue you will be able to use immediately. NO PROS on my end

Minpunten:

The technology on this it truly feels like I went back to school on an MSDOS system, F1 for this and L1 for this other, its so old fashion. Its not customized to immediately start using it for your brokerage, you have to spend time, not a little of time a lot of time formatting and customizing letters for the commissions and its not like a Microsoft word oh no, it is literally type save and then view, making sure the format is looking good. Then back to type, modify and save, I am still working on those letters. The codes oh my gosh, I don't know who thought codes were a good idea which you also have to go back and modify. There is so much more which makes this software so hard to work with. I consider myself a tech savvy person but this software on my MAC is a constant daily struggle, I hate it with passion, I have a contract that I have to abide and its expensive. If you are a new broker or brokerage this technology is not for you. I have lots to share regarding my experience but I think this will give you an idea of what you are in for if you decide to use them.

BrokerWolf at a Commercial Brokerage

Opmerkingen: There is not a lot of competition out there and the few I have tried were worse, but I see there are a few more competitors and a new brokerage I am aware of is using one of the new companies. I am watching to see how that goes.

Pluspunten:

-That accounting is tied together with the deals making the financial side of things easier -Screens have same look and feel -Bank recs I like in this system -Reporting isn't bad but wish it was simpler to build what you need.

Minpunten:

-It doesn't play well with other platforms such as Salesforce so we duplicate efforts -I don’t know why, but Lone Wolf which I will call LW going forward cannot calculate source deductions from benefits that we pay staff – RRSP’s and or health benefits, so this is something I have to manually calculate and manually fix for anyone receiving benefits (Staff only) – seems counter productive to having a computer program to me. While I am talking about payroll, why cant I tab around to different fields in the deductions. I press tab all the time but it won’t take me to the next box. -When creating the EFT transmission file in 5E1, I create the file early as the bank direct deposit requires a work around to actually work -If we make a change in a deal to the commission or accidentally double tap the date on the commission tab, all the agent info for the payout changes. That should not happen -When updating people (lets say there is a typo in a name of a person) and you go in to correct it, LW asks if you want to update all deals, we say yes and then the deals are not updated. Same with lawyers. -The penny issue is an ongoing headache -Cloning a deal is virtually useless but if it worked better it would be valuable to us -Customer service used to be great - that has gone downhill with tickets and files getting dropped or passed to multiple people and the answers by email are not always easy to understand even if you know the software fairly well...and more that wont fit

Lone Wolf has made it feasible for me to handle my own accounting without hiring additional staff.

Pluspunten:

It keeps the office organized from front end to back end. I know when an agent has loaded a property onto mls and love how it feeds into the system alerting me that I need paperwork from that agent. It is not difficult to use and the training and customer service is unbelievable. I trained for 2 weeks and am able to provide my accountant with all completed year end documents. this significantly reduces the accounting fees. I also like the fact that the system is being backed up on secure servers and lessens the risk of loosing information by failing to back up. The system also has certain measures in place to remind you about Fintrac compliance and other REBBA compliance related alerts. Trade record sheets are a breeze to prepare along with other features related to payroll and performance tracking for the agents and office. I cant really imagine how I would function without it!

Minpunten:

What I like the least is the fact that there isn't a section with terminology that relates to leases. (references to Landlords and Tenants would be nice) It would be less confusing when training new staff. Same with "listing Side" and "Selling Side" (it sounds like the same thing) it would be clearer as "listing Side" and "Buying Side". Other than the terminology I really don't have any other complaints.

I have used this software since 1994.

Pluspunten:

The pros of using LoneWolf is it's ease of use. From setting it up initially, using it day to day and completing the year end. The accounting interface is the best. Balancing bank statements is so efficient. Real Estate transaction sheets provide the agents with all the information they need. They also like the various reports that I can produce for them. The broker also is happy with the reporting that can be obtained. Updating the software is quick and easy.

Minpunten:

Support is not as good as it used to be. I liked the option of calling a representative with questions. I currently have a problem that they have closed again without fixing the problem. Their problem is they are not understanding my problem. It is now a joke all my peers at other brokerages and I laugh about. Sometimes the updates drive me crazy. Logging onto Lone Wolf is cumbersome now. The broker absolutely hates the password rules.

I was new to Lone Wolf. It's the perfect program for real estate offices! Support is outstanding!

Pluspunten:

The best thing about Lone Wolf is the ease of closing transactions. The program calculates everything for you in a real estate transaction. It easily pays the agent, calculates the amount owed to your brokerage, the amount for BHHS and any other expenses such as paying another vendor in the transaction or a referral fee. It is easy to receive commission payments and the commission reports are spot on. You never have to calculate anything. The instant support via the Community Resource center, emails and telephone is none that I've ever experienced with any other program. Lone Wolf is a complex program, but the more you use it and get the support you need; the more helpful it is and the easier it becomes. Overall is a super fun program to work with that does just about everything for you!

Minpunten:

The least favorite part of Lone Wolf for me is the challenge of creating customized reports. There are numerous amounts of reports with in the software, but it's not cut and dry. For example the P&L and Balance sheet are obtained through "Accounting F/S". The P&L and BS are located here. Along the same line, if I wanted to find a specific figure, it is challenging to locate that. However, with that said, you can always get in touch with support.

Hard to understand at the beginning but with practice it becomes your best resource

Opmerkingen: The best way to manage Agents, Transactions and Vendors, all in one place!!!

Pluspunten:

The amount of reports that you can get. When setting the program, it is nice that your trainer will customize it so you can understand better where to go base on what you are doing. I love that you can manage your Agents but also closings from their Transactions plus you can manage your Accounts payable all in one place!. Customer service is my favorite thing., you never feel alone, they always answer your questions in an easy way and help you until you accomplish what you want.

Minpunten:

How complicated the letters and numbers from the menu option seem to be. After learning what each number is for, everything starts to make sence

Reveiw of Lone Wolf Back Office and Accounting

Opmerkingen: I've had a very positive experience using Back Office and Accounting. If I have any questions or run into a problem, I am able to speak with someone on the phone or a work ticket is placed. It has made my job much easier as far as entering listings, keeping track of price changes and entering new sales for our office.

Pluspunten:

Our company started using Back Office three years ago. It has been a huge upgrade from our previous system. We are able to keep track of our listings, price changes, and open houses. All of our sales are entered into Back Office as well. We are able to run reports for active listings, closed listings and reports for awards for our agents. It has simplified our process tremendously.

Minpunten:

It was a little bit of learning curve and we had a few kinks to work out in the the beginning, but once those were out of the way, it works wonderfully.

I've been using the program since 2006 & I work in a real estate office and it fits all or my needs.

Pluspunten:

I work in a real estate office and when I first login into the program you can see the Agents YTD Commission Totals, Top 10 Selling Agents, Bank Balances, Deals Closing. And at the end of the year it was easy to print the agents 1099's. The program is good for billing the agents, also I like the report you can print after each closing to give to the agent so they can see the break down of transaction.

Minpunten:

What I don't like about the program is at the end of the year when you print all the 1099's it doesn't print the 1096 form for you, you have to manually fill the form out. Also each month when I am trying to reconcile our Escrow Account it doesn't let me post the bank service charge as a journal entry without having to post it to a transaction.

Comfort yet requires adjustability

Pluspunten:

Tracking requirements, conditions, closings, etc. (Downside is not having Analytics for automatic reporting)

Minpunten:

Copy and paste is not permitted, Commission amounts cannot be based on Net of HST purchase price (we sell new builds so HST is backed out of Commission base.); and letter is not allowing our new logo on top and I have since lost one standard letter format....Finally, we do not use Brokerwolf for General accounting so it would be nice to have HST received cleared out with a click of a button...lol

Work made easy

Opmerkingen: Overall I would recommend this product - ease of use and time saving integrated accounting are key

Pluspunten:

Once you learn all the ins & outs of this program, it is very easy to maintain all records for accounting and data processing. I would actually say the integrated accounting in this program is the best I have used and has made my job much easier & more time efficient. Sales processing is also easy to learn and easy to train new employees.

Minpunten:

I find the software quite expensive considering all the "upgrades" and "improvements" do not necessarily reflect the work that we do or require as upgrades/improvements. And if there is something that would make a difference to my usage, it is often not important enough to generate a fix.

Like the software

Pluspunten:

I was a former accountant - so I can customize where needed. Fast generation of commission checks for our agents. Easy to get docs ready for the accountant at year end. Love the Training section where you can test things before you try it and screw it up! Customer Support is wonderful - everyone is always helpful and easy to get to. Ability to interface with the RE/MAX monthly reporting to get our stats to RE/MAX.

Minpunten:

Cost keeps going up and is tied to the number of agents. I don't understand the logic of price being tied to the number of agents. Software is software in my mind. For us - I know there are many more layers that we don't even use - but we're being charged to include that.

Use it to the full potential

Opmerkingen: Great experience with customer service, automation was wonderful.

Pluspunten:

The flow from listing to closing is unmatched.

Minpunten:

Everything I used it for was great. Occasionally, the desk fees/splits didn't calculate correctly.

Complete Package

Opmerkingen: The overall experience with brokerWolf is an honest 10. We recently took on a huge project to implement our very 1st TRM and not one minute of work was disrupted with the application integration into BW, it was a seamless integration. Our transaction processing time has been cut a minimum of 60%.

Pluspunten:

I like the entire program - it efficiently tracks every transaction plus has an effective financial package. It integrates well with our TRM application and if we ever have any problem, the self help is usually enough to troubleshoot but if not, customer support has the answer every time.

Minpunten:

Financial reports are so far what I like the least, but I have not contact customer support to see if the program can produce what I need.

I have been using this program for 8 years and have really enjoyed all the reports and functions.

Opmerkingen: I am able to do everything from accounts payable, to finance, to agent support. I can easily get everything I need to submit taxes and source deductions easily to the government. I am able to print off any report from the request of the broker, and I can easily see what we have done in years past and what we need to meet or beat it. Easy to set goals for the agents.

Pluspunten:

I like to see where our agents are at. What is closing, and all the reports for finance of the company.

Minpunten:

I wish it would show me what is needed to break even in the upcoming months based on budget to how many closings we need.

Old system that can’t work in today’s world

Opmerkingen: Increasingly downhill every year. The program is too much in all respects.

Pluspunten:

There aren’t many. Nearly every interface is difficult. In its early days, Brokereolf was a decent set up. As time progressed, they’ve outsourced, added too much and charged too much.

Minpunten:

It is not a user friendly site anymore. The US to Canadian differences cause major concerns. The staff hired to reconcile are absolutely terrible. Broker wolf needs to cut back on the programs and focus on the software brokerages are buying - they need to be user friendly; not so difficult brokerages have to hire another part of brokerwolf to fix it.