Mindbody reviews

Learn It and Use It

Pluspunten:

I can not state more clearly that Mindbody is the leader in what they do. They have their faults because of the way it was designed originally but they are working on those every day but no system on the market is better. I have a feeling that a couple years from now, they be much larger than what they even are now.

Minpunten:

the old design structure of the base platform could use some updates, which they are aware of

Overwogen alternatieven: WellnessLiving

Redenen om voor Mindbody te kiezen: This handles so much more of the business operations

Overgestapt van: WellnessLiving

Redenen om over te stappen op Mindbody: it is a clear leader in the field

Mindbody is your way to run your good life requirements.

Opmerkingen: A good system to use and I do recommend it.

Pluspunten:

They way you book for a service is very good, the dashboards they have are very good on the system. The system provides an insight snapshot to what is going on today which is great.

Minpunten:

The system may have issue when connecting at times and this might be due to few updates that they have been making.

Overwogen alternatieven: Glofox en Vagaro

Redenen om over te stappen op Mindbody: It has easy interfaces to use, does not require a lot of training. The cost is decent and fair compared to other systems.

Would give zero stars if I could!

Opmerkingen: Overall Mindbody was very functional but antiquated and clunky. They continue to raise the price to satisfy shareholders without improving their software, and they shamelessly take advantage of their clients. Would give them zero starts if I could. Stay far away!

Pluspunten:

We used Mindbody for the first 4 years of our business. It has all the basic functions that we needed. It was also widely used in the yoga business, so we rarely had to train new staff members on its functionality and we had very quick uptake.

Minpunten:

Ever since Mindbody went public in 2017 (?) they turned into a different company. They no longer care about the businesses they serve. They care about their shareholders. They take all the customer data from their yoga studio / gym clients and use it to market their app. They will also market your competitors to your clients. Their practices are unethical and parasitic. Anyone who thinks this company has their best interests at heart has not read the fine print.

Amazing Experience with Mindbody!

Opmerkingen: Overall, I'm very happy with Mindbody. It's been a great tool for managing my business and keeping track of appointments, classes, and more. I would definitely recommend it to anyone looking for an easy way to manage their business.

Pluspunten:

I've been using Mindbody for a few months now and I'm so glad I found it! It's so easy to set up and manage my classes and appointments. The customer service team is also amazing - they are always quick to respond and answer any questions I have.

Minpunten:

The only downside I've experienced with Mindbody is that the app can be a bit buggy and slow at times, but this is a minor issue compared to all the benefits I get from using it.

A transparent scheduling system that links every employee

Pluspunten:

Finding new courses, studios, and other fitness-related stuff is made much easier and more pleasurable with Mindbody. There are many different types of blessing testaments, and you may also create a personalised blessing declaration arrangement. I constantly have access to appointments, discounts, representative calendars, and so forth. It has every conceivable function and is quite effective. Excellent customer service, accurate earnings tracking, and simple email marketing features are all present.

Minpunten:

The cost keeps rising, and it is exceedingly costly. The back end's user interface is poor. It took 4 weeks for my new workshop to appear on the app after I uploaded it. A more user-friendly platform would be helpful because there are too many issues. Customer support is excellent; utilise them if you need help.

Manage clients with the help of MindBody

Pluspunten:

1. Allow the business people to manage their beauty and wellness clients .2. Easy to use interface that required least training for the begineer3. Have an option of livestream that allow to connect to the customers

Minpunten:

1. The price of premium plan is not that affordable .2. Need to add more customization into the user interface to make it more interactive

amazing mind body

Opmerkingen: My over all experience with mind body is amazing and the best and highly recommendable.

Pluspunten:

As a business owner this application is great for my business for the reservations and with this application, the accessibility for everything is permitted. Over all this application is really helpful and the best.

Minpunten:

About the cons I can name only minimal like when you are using this application for the first time, there is a difficult time to explore but as continually using it, it is the best application.

Mindbody for the yoga studio

Opmerkingen: I used Mindbody as a front desk manager at a yoga studio.

Pluspunten:

I really enjoyed all the functionality that Mindbody provided for the yoga studio where I worked. It made membership management very easy and I liked that I could keep notes on members that all of our teachers could access (i.e. [sensitive content hidden] has a tender shoulder this week, make sure to offer modifications).

Minpunten:

The software had a tendency to freeze up once or twice a week when I used it and we would have to contact customer service for assistance. They were helpful.

A wonderful hub for wellness and fitness options, but only in urban areas

Opmerkingen: I love that Mindbody tries to be a hub for wellness. The app is slick and simple to use and when it works, it works really well. However, in my rural community, few local businesses participate in the app, so fitness class offerings are sparse.

Pluspunten:

The iOS app is simple to use and allows you to search for businesses that offer fitness, wellness and beauty services. You can book fitness classes right through the app and read reviews from past students. Mindbody is a great way to look for and learn about fitness options you may not know about in your area.

Minpunten:

The app isn't really useful for folks who live in small towns. I live in rural Vermont and the app only has one fitness class option within 20 miles of my house. There are no options to choose from in the salon and spa categories. There also seem to be some misclassifications. One yoga studio that's about 10 miles away from me is classified under wellness, but does not show up under the fitness category. It's a little confusing.

Booking Activities made easy

Pluspunten:

Using this software allowed me to book for activities online. Simple, quick, and allowed me to get on with daily activities quickly.

Minpunten:

Must register for an account, but for some reason the phone number I registered did not show up when I got to the gym.

Way too expensive for what you get. Currently the online booking App displays doesn't work

Opmerkingen: Not great. I have reached out to support twice in the past month regarding the issue with the App showing all the wrong appointment times and patients being unable to book. As this is the primary function of the software (and 5 times more expensive than my last software) I told them I need to get out of my contract so I can get a product that works, and they so far refuse, Even though they admit the App is broken. Their response is they can just remove my business from the App. (I pay for this, I want the features.) It also often takes Support several days to respond to support requests, which is very frustrating when you're having a issue. This Software is definitely not worth the $260 a month. I was paying $50 for Acuity and it was a better product, and I will be switching back as soon as I can get out of this contract.

Pluspunten:

It has a lot of features if you are able to figure out the quirks of the software. The Mindbody App can be really nice, (but right now mine is broken and is limiting the ability for patients to schedule.)

Minpunten:

First off, there is no trial period or Demo that allows you to play with the software and soft launch for you to test to make sure it works for your application, and they force a 12 month subscription. A lot of things they told me the software could do, that it does not in fact do. I learned the hard way that this system is geared much more towards classes and not services. A lot of features I was told to work are things like the waiting list feature, but that is only for classes. (it was a huge reason why I picked the software.) The software can be really clunky and is way too finicky. I have used 4 or 5 different booking platforms in the past and this by far is the least user friendly. The services widgets that go on the website are nowhere near as modern looking as the class widgets, the widget on my website looks like it came straight out of Windows 95, which on a nice designed website looks terrible. The biggest issue, that has apparently been going on for more than a month is that the Iphone App apparently has a bug that has caused my office's availability to show completely wrong times to book. When I log in under the patient app it shows times available for booking that I am not even in the office for. When a patient goes to book one of those times a error pops up. I had several patients reach out to me for a matter of weeks telling me they were having issues booking which I thought was user error but Mindbody confirmed it is on their end.

MINDBODY Review

Opmerkingen: Currently using mindbody to manage:
our clients and collect payments.
KPI reporting
Would like more upgrades to better manage inventory reports.

Pluspunten:

It is very user friendly and can get to the detail needed to successfully manage clients.

Minpunten:

When you ask for software upgrades or make suggestions you never know if you are heard and if something will be done. There really is no voice to say we hear you. I would also suggest MB periodically reach out to different levels of users and ask for specific software feedback. Also do not like that you are only allowed to update branded app photos once a year and you cannot send out push notifications that are not active purchasing links.

Overwogen alternatieven: WellnessLiving

Overgestapt van: WellnessLiving

Redenen om over te stappen op Mindbody: The mindbody platform is more inspiring and overall I felt they were more committed to helping me and my business grow.

MindBody for Music Schools

Opmerkingen: Studio automation is always a plus - if you haven't used Auto-Pay, you should really try it. Automated emails are really the best part. For us, it's slow, kind of clunky, and doesn't fit our needs as well as we had hoped. Them withholding our money was definitely the main impetus for our disillusionment.

Pluspunten:

Integrated billing/scheduling/contractor & staff payroll. Automated email messaging. Automated customer billing. A large variety of services thought to improve retention and conversion. Tech support is very knowledgeable, professional and helpful.

Minpunten:

We've been using MB for over 7 years. It was affordable when we started, but has continued to increase in cost. It is now very expensive, by comparison to other offerings. The billing system is extremely complicated to set up and is difficult to train. It's really built for yoga studios, etc., and is not a good solution for music schools. The vast majority of the add-on products they promote are not useful to those that only book recurring appointments, like music schools do. They seem to be designed for pushing individual appointment booking, which is the opposite of what we need. There are constant "improvements" which always add more page loads - when we first started, you could go to any page on the site within 2 clicks. The daily tasks you need are now, all, at least 3 page loads away, if not more. In other words, their improvements always slow us down and don't add any value that we can perceive. The reason we're going to move to something else was cemented this week: On Apr. 1 our Auto-Pays ran like normal. On Apr. 2 they sent us an email informing us that 20% of what they owed us was being held to protect our clients due to changes from the COVID-19 pandemic. We were left scrambling for cash to cover checks we had already written. There was no warning that they were going to short us. They claimed that the "entire processing industry" was doing this, but I can find no evidence that that is true. It looks like they were holding back our money to protect themselves.

LIGHTYEARS BEHIND THE COMPETITION

Opmerkingen: My experience was $500 per month at two locations of nigthmares, frustration, and apologies for clients. I truly should have left them years ago, but don't like making clients switch POS systems more than once in 5 years, and I should have just done it sooner.

Pluspunten:

The only thing good about this software is the App on the customer facing side.

Minpunten:

Customer Service, Pricing, Poor Interface, Difficult to Set Up.

Overwogen alternatieven: Fresha

Redenen om voor Mindbody te kiezen: Booker was even worse... an easy bar to exceed.

Overgestapt van: Booker

Redenen om over te stappen op Mindbody: I left Mindbody for Fresha, and it's the best software I have used by a mile. Not only is the App smooth, defect free, attractive, and intuitive, it was also HUNDREDS of dollars a month CHEAPER! I honestly cannot say enough good things about Fresha. They continue to innovate and work within the beauty and hair industry to make the best product. Boulevard is a new up and comer, but even that I tried is far behind Fresha in value.

MindBody Software is Mostly Great

Opmerkingen: Honestly, software is software these days. But my experience with MindBody is that the team of people they have behind the scenes is absolutely phenomenal. They just put on the most amazing in person event called Bold, and I was so impressed I already bought my ticket for next year. They also do a yearly training on their software called MindBody University, and I have heard great things. I'm hoping that once I attend, I will fall in love with the software as much as I have with the people.

Pluspunten:

It has a lot of features that I need to run my business, like reports, memberships, and online booking for clients.

Minpunten:

I do not find it intuitive, and sometimes it's glitchy and inconsistent.

Overwogen alternatieven: Vagaro

Redenen om voor Mindbody te kiezen: I needed more functionality than it provided. Honestly, I also tried Booker, Full Slate, and Massage Book.

Overgestapt van: Bookeo

Redenen om over te stappen op Mindbody: It came recommended from my mentor.

Not for Small Business, Definitely Not for Martial Arts

Opmerkingen: Small business's should look elsewhere. Prices are outrageous without offering much to the smaller industries. Prices are based on preset packages (with not useful options) rather than size of business.

Pluspunten:

Easy to login and add customers, update schedule. Started off ok but soon prices increased dramatically.

Minpunten:

This is the MOST expensive software. In the 2+ years we used Mindbody, the price increased over 200% with no additional features that benefit our small business. Many calls to customer service - who could care less about a small business needs - only to tell you about products that benefit the big companies. They do massive price increases and make sure to take away the 1 feature you actually need in order to put you at a higher price point. I know dance studios were in the same boat as martial arts. The only item that was "martial arts" was adding a belt system - that's pretty basic - basically it's a client management system with that added in. There are lots of martial arts specific software that give you WAY more bang for your buck and base your price on number of students rather than forcing you to buy a premium package that is 75% not useful for martial arts.

HORRIBLE Company, TERRIBLE Software, NASTY Customer Support

Pluspunten:

Nothing. I'm only using it now because I have 10 years worth of data and setup. I'll bail as soon as another company offers a data migration tool.

Minpunten:

MindBody has is a despicable and and unethical company. Recently removing features that were available in the essentials version before creating a "Pro" version to extort existing customers to pay double the cost. This company is trying to force people to upgrade by removing features that already existed in our current version. Features that made our jobs as studio owners a bit easier so we could use our resources elsewhere, like running our businesses. Honestly, this company is the WORST. If they had any integrity or valued their customers at all they could have at least grandfathered in those features for businesses like myself that have been using their software for TEN+ YEARS instead of using sleazy extortion tactics to try to force us to pay for a version of software with features we don't need or will ever use. I'm roped in already, but I'm dumping this company the second one of their competitors realizes the opportunity and cleans up their glitches and offers a migration tool for our data. In the meantime, anyone starting a new studio who's shopping for software should STAY AWAY from MindBody Online.

Small Business that MBO doesn't really care about and they make you feel that way.

Opmerkingen: Considering there are so many new platforms that don't have the tech debt look to newer more innovative companies. MBO will see you on 20 years in the business but in tech that is actually more a liability to them. There platform coding is outdated and they are not flexible. They require third parties (more cost to the user) to patch what they can't create themselves.

Pluspunten:

Familiarity which is also its weakness Considering there are so many new platforms that don't have the tech debt look to newer more innovative companies. MBO will see you on 20 years in the business but in tech that is actually more a liability to them. There platform coding is outdated and they are not flexible. They require third parties (more cost to the user) to patch what they can't create themselves.

Minpunten:

We have been with MBO for almost over 4 years. They have the right to change you billing options at will. So complicated to get anything done. They have a department within a department. You try to get an answer to a question and you are sent to three different people and maybe you will get an answer. Our Account Rep can't even get an answer to our question and refers us to the website or refers us to another department because they don't have the power to fix (change an email address). They changed their billing tiers and ours was obsolute. Instead of talking to us and finding which of the new tiers we wanted they took the liberties and changed us to the more expensive tier. We didn't need the functionalities of the more expensive tier. When we asked for a refund they denied us saying that they emailed us. Problem is the email they had wasn't even an email that has ever existed ([email protected]) and not the email used every single day to sign in and had every single permission within the software.

Big Company - Doesn't care about you

Opmerkingen: When you sign up you'll be promised the moon and stars. Then you'll get 1-2 support calls per week and you'll see many of those claims retracted. If your support guy is good (I had one good call) this is enough to get you up and running. Unfortunately mine was not. It was "click here, type this, go back to this screen and click here" and then at exactly 45 minutes our call is ended until the next one. No explanation of the system just blind instructions. This went on for 2 months! At some point he was telling me "You're ready to go" when in fact all I'd been doing was following his instructions and still didn't get any explanation on how to use it with clients. The final straw was when I couldn't get the app working on an android device and then told they don't support all android devices (sales rep promised 'it will run on any android device'). In maddening frustration by that point, I left and asked for a refund but was told "we have a no refund policy". I later realised by myself that a different app is used for business (nobody in support pointed this out when I brought up the compatibility issue). I'd already bought all the hardware and cards for the barcode scanning function so tried to clear the air and take a share of blame, then suggested if someone on their end can just explain how to use that feature I'd continue with mindbody. They ignored that and are completely ignoring all of my emails now (even though I'm still in the middle of a paid month). Do not go near these guys, they will take your money and drop you if you are too much work. There is no trial period and their legally dubious 'no refund policy' means you will never get your money back if something goes wrong. You will feel like a tiny cog to a big company and if you don't like how the system works, tough! To review the software itself, it has lots of features but you'll only need a fraction of them. The reason is that they try to cover such a wide range of businesses - from gyms to hair dressers. So the backend has a ton of menus and unfamiliar terminologies, and a significant learning curve to get up and running. This would be manageable, but see my review above regarding support. If you want to drive desk staff mad, and make them harder to train and replace, then this is a good way to do it. I would recommend you shop around for a better alternative to this. Mindbody is a bit of a jack of all trades, master of none. Goteamup or Glofox were much better alternatives I evaluated

Pluspunten:

- If most of your business is direct debit based, and if you can get your customers into their paysafe (netbanx) system, then the transaction charges seem competitive (plus an extra monthly fee). - There are lots of features - It has a custom app that looks pretty

Minpunten:

- The app will also advertise any of your competitors on mindbody when people look for you - You feel like you are dealing with a big company that doesn't ultimately care about you or your business, just your money - Legally dubious "No Refund" policy will be enforced regardless of the reason you ask. Contact your consumer ombudsman if they try this - Inflexible back end - jack of all trades approach

Things are okay, but they could be better

Opmerkingen: Overall. Our experience is a positive one.
We certainly have our frustrations and have been met with dead ends on more than one occasion.
We have been continually researching and discussing with peers the use of other similar products to see if there would be a similar and more cost effective fit for us.

Pluspunten:

-visually, it is simple and appealing -The customer service team is responsive and intelligent and we appreciate the remote controlling of the screen to learn while issues are resolved -Mostly it has accommodated the needs of our business

Minpunten:

-It is clearly most functional for a class-based business, we would love to see improvements and functionality for appointment based (one that stands out, is being able to schedule through our Google Business listing) -The fact that you raise your rates and do not grandfather in your current subscribers to stay at the same rate is really sneaky and I do not respect that at all. Just because you add features that we did not ask for or need, does not mean that your happy clients should be forced into higher cost for services they do not want. Some customer loyalty would be nice. -There are features that we "cannot change" at all that would make our business run more smoothly (how the check out options are arranged, the way that clients are able to book certain times using your software through our website, and using a GC to pay for a service when booking online...to name a few) -When mind body is down, our business is DOWN, and we have seen first hand how horrible of an impact this can have for us

Considering Mindbody? BEWARE! They will say what you want to hear to get your credit card on file

Opmerkingen: TERRIBLE. They are misleading snake oil salesmen who are glad to swindle small family owned businesses without blinking an eye. Provided misleading and inaccurate information about functionality. THE WORST customer service when trying to make things right. They continue to charge my credit card multiple times after I canceled, leaving me to wait 30 days to get my own money back. They promised a full refund and decided to never refund a cent and they never followed up with me. The only reason I was able to get them back on the phone was because they kept charging my card! BEWARE: MINDBODY IS COMPRISED OF SNAKE OIL SALESMAN, CROOKS AND SWINDLERS

Pluspunten:

Robust feature list, aesthetics are ok.

Minpunten:

The sales team will say whatever they think you need to hear to get you signed up, even if they are not fully sure about the functionality of certain features or if the platform is a good fit for you business. They will tell you it is a great fit, even if they know it is not going to work for you. I spent hours and hours describing in intricate detail the needs of my business and going over the functionality of the features to make sure it would work. They assured me it would be great. After being sold and working on on boarding for months, because it is an incredibly convoluted process, I came to realize the features I was relying on did not actually work as described, leaving me without an operating system for my business during peak season. The sales team and the development team and the onboarding team act completely independently and do not communicate consistently with the customer or each other, leaving wide gaps in the sales team's understanding of the actual functionality of the product. Instead, you will be provided misinformation, no matter if that leaves you and your business grasping for straws. When you try to work things out with customer service, they again tell you one thing and don't follow up or act completely different once you are off the phone. I was told I would get a full refund, only to never see a cent or ever get a call back. They also charged my credit card MULTIPLE times after I canceled; I had to wait 30 days to get my money.

MINDBODY REVIEW (Merchant user)

Pluspunten:

First and foremost, I am not on the customer end of this app. I am the back end user/subscriber and I pay a monthly fee to use this system to gain clientele for my personal training business. One thing I liked about the app is that it has many features that allow many ways to communicate with clients. They also have friendly training calls and the people are extremely nice. They seem to be from the west coast so they all seem very laid back, Cali style. They are excellent sales people who know how to get you to

Minpunten:

First and foremost, I am not on the customer end of this app. I am the back end user/subscriber and I pay a monthly fee to use this system to gain clientele for my personal training business. The company does not tell you how difficult the platform is. The fact that we need a trainer to show us how to use it should have let me know that I would require intense hands on training. The back end is difficult and the entire system requires lots of time. This is not a user friendly platform. Their customer service is the worst I have dealt with in many years. They do not offer refunds and if you do receive one, it is only done "At special circumstances" but it is not easy to obtain. The fact they say that there are no refunds is not good. They are mostly afraid that if you see the platform, you will steal their idea so they are more worried about their platform being stolen than making a customer happy. I was offered a free month because they guaranteed I'd be happy with their system. Unfortunately I wasn't and I decided to cancel with them. They never got back to me when I attempted by emailing their [email protected] I also contacted [email protected] and requested cancellation. I had a chance to speak to a tech support on the weekend who told me that he would let them know to cancel my subscription. I contacted my trainer who also gave me heads up on how to cancel and let me know she would let them know on her end. I am currently waiting on the phone with them for 50 minutes for them to call me back because I am in cue. Their cue time was "first person waiting on cue has waited 50 minutes" so I am assuming that I am not next. Even after requesting for over one week to cancel, they charged my card eight days later. I called my bank and they said that they have dealt with them before on a personal level so their reputation is known to be difficult. Their default email I have received countless times is "Thank you for contacting MINDBODY®. Our team has been experiencing a higher volume of inbound contacts, which means that we may not be able to get back to you as quickly as we would like. We appreciate your continued patience during our peak season and we have some great help resources available online. You can access detailed FAQs, video tutorials, and more, click here to get started! All emails are saved and may be reviewed for quality assurance purposes." This is the email I received by support when asking to cancel, by clientcare. I am now waiting to cancel and I do not have the time to wait yet I need to in order to get my money back. Do not go with them for a trial unless you are ready to commit because they are extremely difficult to work with and will keep your money if you decide they are not for you.

Antiquated and not visually appealing , no app.

Opmerkingen: Automation and athlete tracking was not bad, although new software have picked up and improved on an original leader in the field. Data analysis and reports are good and accurate but not user friendly or visually appealing .

Pluspunten:

Software does a good job of keeping track of clients and their information and gives them a platform to reserve their spot

Minpunten:

No app, antiquated on functionality and visually not appealing . One the leader in their field , the program has not changed its look since I first encountered it 15 years ago. There is no app for staff to use, there is no app to use as a check in station. Designed around a computer terminal one has to use a laptop and not able to use either Apple or android tablets as check in stations. the look and functionality has been lap by many programs that followed is such as zenplanner. Not only do other product has even a better user experience, but they beat them in pricing. They do many a la cart pricing when others include all the bells for far less price. Integration of email is only with a paid service when other allow you to integrate with services such as mail chimp free service.

Stay well away from this company

Opmerkingen: MindBody missold me on the product. They promised me basic functions that the software simply wasn't able to deliver. When I expressed that this is one of the main selling points for me they said quote" I've checked it for you and we can do that". One of these things was a simple auto email reminder for customers when they are due for payment on their payment plan. This function could have saved me a considerable amount of time not having to individually email people. It took me weeks of communication to them to even get an I'm sorry out of them without any real resolution. I wish their sales people were more honest at the beginning and just told me outright that the software isn't for my business. They outright lied to me and seemed to be more keen on closing a sale than having a happy customer for the long run. They suspect they actually caused extra work load for their tech support team. While the tech support team was generally trying to be helpful I was told conflicting information several times about the same subject on how to adjust a certain functionaility or whether or not it can be adjusted etc. This also caused me several hours on the phone with them. This is very upsetting as I sept £1500 for onboarding then £190/month on monthly subsciption for using the platform. That's OUTRAGEOUS comparing it to what you actually get for that money!!!!!!! Upon leaving them they woulnd't provide my data in a userfriendly format even when I asked for it.

Pluspunten:

I generally found their tech support team helpful and generally trying their best to sort out the issues you're facing. Although it often meant spending hours on the phone waiting for them.

Minpunten:

Not user friendly at all, neither from the customer's perspective nor from the admin side. Initially we had about 30% of the registration not going through due to the sign up process not functioning properly on the customers side. This is after spending £1500 on 2 months of onboarding with MindBody!!!! The software often wouldn't function fully on Safari. Simple tasks made extremely complicated on the admin side. For example: if you have to change a date of an event, you have to remove every person registered from the event and refund their account. Until you do that the software doesn't let you change the date. Once you removed and refunded everyone you can change the date of the event. Once you change the date of the event you have to individually re-register each person back in. The process of doing the unregistering and reregistering someone takes a couple of minutes each. This is just one example of many.

BIG MISTAKE

Pluspunten:

None. This thing takes hours to set up - the numbers in the revenue tracker do not match up to the deposits in the bank account. We have to keep track of our own revenue and can't trust any of the numbers that show up in their tracking.

Minpunten:

Horrific customer service - insanely high price increases - unethical business practices - For example - we decide to try out a new retention marketing program that they came up with. Sounds like a great idea, decided to test it out. It sucked, whatever, we tried it and just decided to discontinue it. No-can-do. Apparently, without telling us, trying out the new automated follow up program bumped us up to a completely different version of the software - we thought it was just an add-on service. Well the thing sucked and we wanted to go back to what we had, but they eliminated that. But they didn't even tell us that they had eliminated it before we switched back. So they switch us back and we are shockingly surprised when we lose A LOT of functionality. We complain that we were never told when we upgraded, or when we downgraded what the consequences would be. They don't care. So here we are losing money as a result, because we can't manually adjust prices when necessary and spending a significant amount of time doing things ourselves that our employees were able to do before. So we just agree to go back to the upgraded version only to find out that all of our membership contracts and autopays information is gone. I know we are not the only ones this has happened to. I smell a class-action lawsuit coming...