SuperOffice CRM reviews

It really is the most user friendly CRM that you can imagine.

Opmerkingen: Insight and overview in all processes, pre-sales and after-sales. Better and more personal communication with prospects and customers.

Pluspunten:

User interface is great. Very easy to use and administer. Users can work with the CRM functions within a few hours. Integration with Office applications and Office 365 is more than perfect. You can use Outlook like you always did and still your emails are stored in CRM linked to the right customer and project. I love the fact that you never really have to search for anything. All parts of the application are never more than two clicks away.

Minpunten:

Only one thing that bothers me using SuperOffice: the standard reports are very basic. We use the dashboards a lot -they are great- and there are some Apps in their own app store that allow us to generate the reports we need.

You can almost say it 'runs the company'!

Opmerkingen: We run the business on SuperOffice, dealing with customer communications (incoming and outgoing) and sales pipeline management, but most importantly the event management using the projects area.

Pluspunten:

I like the fact that we can out every process in to the CRM, from sales to event management, data capture and enquiry management.

Minpunten:

The Community needs a bit of work adding more complex resources in, but as a starter guide is useful and support do assist.

Overwogen alternatieven: Dynamics 365, Salesforce Sales Cloud en HubSpot CRM

Redenen om voor SuperOffice CRM te kiezen: Zoho was not easy to navigate and the costs accumulated quite quickly when you started using the system more.

Overgestapt van: Dynamics 365, Salesforce Sales Cloud en HubSpot CRM

Redenen om over te stappen op SuperOffice CRM: Cost and simplicity. The others needed too much work and cost to develop for our needs. SuperOffice had these areas ready made in the price with easy ways to adapt to our needs.

Innovative CRM but needs significant improvement

Opmerkingen: Currently we have stopped using it due to certain bugs in this product, hopefully they have sorted it out.

Pluspunten:

It was simplified and easy to use, conference call feature is pretty useful too.

Minpunten:

Cross connection in calls, balance gets deducted after every call, owing to call forwarding, which is not the case with other crms.

Overwogen alternatieven: Zoho CRM, LeadSquared en Exotel

Overgestapt van: Exotel

Redenen om over te stappen op SuperOffice CRM: We used it for few months, but due to certain issues we switched to other crms.

Stellar CRM

Opmerkingen: SuperOffice has been a great hub for collecting, organizing and making sense of valuable contact data and insights, whilst providing all the features and tools needed to manage information about people, projects, relations and other aspects that are important to our line of business.

Pluspunten:

It is reliable, easy to implement and use and optimizes all our contacts, relationships, projects, tasks etc.

Minpunten:

Perhaps the marketing module should be included in the base package.

Overwogen alternatieven: Salesforce Sales Cloud

Redenen om over te stappen op SuperOffice CRM: Affordable and contains a wide range of practical and intuitive features, and comes with a user friendly interface.

Save time and increase overview

Opmerkingen: Good product, easy to use.

Pluspunten:

Bus storing all the customer and supplier data in one user friendly CRM package we save a lot of searching time. Who sent when the message? As it is userfriendly even salesman work happy with it, not only office people.

Minpunten:

Some bugs are annoying and the repair information is slow and merely on the online software. On premesis takes longer or does not happen at all. Some features seem to be invented by software guys or girls but ptobably not first presented to a user panel.

SuperOffice: Easy to use, very good support

Opmerkingen: SuperOffice makes it very easy for me to manage my clients. It's also nice to see everyone's activity in my team. When there's some issue, SuperOffice support is very fast answering questions and solving problems. That's one of the things i admire most.

Pluspunten:

The way you can arrange your variable information. It's easy to make a selection based on several factors. In that way we can perform well in several marketing activities

Minpunten:

The development; there are not so many new features introduced last year.

Great CRM that helps our company in different fields (finance-sales-marketing-support)

Pluspunten:

The diversity of the different modules and the ease of use in general. SuperOffice helps our marketing, support, finance and sales departments to work close together and to have a beneficial CRM working to satisfy all these departments.

Minpunten:

That not all of my colleagues are using SuperOffice to the fullest extend, but we're working on this and hopefully soon to get the most our of SuperOffice.

Easy to use and excellent support

Pluspunten:

Easy to use and learn. Very effective use of the computer screen area with no or very little scrolling. The integration with MSOffice makes SO very effective.

Minpunten:

Built-in, easy to access version history.

review Super office

Opmerkingen: our CRM is in there, we work with projects

Pluspunten:

functionality, ease of use. great to have an online version also for the people on the road.

Minpunten:

it takes a while before you understand working in SO as an admin.

Expensive - make sure you need all the features

Pluspunten:

It was fully functioning, I reckon we could have gotten more value out of it if we had used more features.

Minpunten:

It was rather expensive, it seemed hard to start with a “light” version and then add modules which would have been nice.

CRM for different business realities

Opmerkingen: On average, the experience we had with Superoffice is positive. it allowed colleagues to work more as a team by sharing the information entered in the CRM for the good of the company.

Pluspunten:

Superoffice has been the reference point for us as CRM for at least a couple of years. Its ease of use and integration with the e-mail client has allowed the sales department to perform various activities on customers thanks to the information collected and available in an optimal way. It is the first CRM that allowed us to integrate the data of our management program.

Minpunten:

In some cases the integration with the mail did not work correctly, this is one of the aspects that led us to evaluate other CRMs.

We have previously used the server based system and the on line version for the past 3 years

Opmerkingen: Improved our relationships with our clients and suppliers Great user experience

Pluspunten:

Clean and intuitive user interface, I do prefer the online version though as it's always up to date and saves time and cost of having the version updates applied and it has a reliable and easy to use mobile app, which I find really useful.

Minpunten:

Like most CRM systems, you need to put the time in to customize the system and get to know it, which obviously takes time, but I have to say it's time well spent.

Superoffice is just what we needed - helps keep our data centralised and easy to keep up to date.

Pluspunten:

- The Superoffice live chat is a great feature we use on our website. We have had a few enquiries from this already. - Through Superoffice we are able to track consent with the current GDPR and update it when we get opt ins.

Minpunten:

The mailings aren't the easiest to create and does take a little while to get used to. Once you have done a few of them, it gets easier.

About SuperOffice CRM-on line

Opmerkingen: I´m very happy to be a user. It is so easy to be in control of the sales/project process, but of course wrong input to the system and you will get wrong out put.

Pluspunten:

It is an easy way to catalog your customer with projects and sales and get reminders to follow up

Minpunten:

It is not so easy to change a field (administrator mode). But this can also be because that I´m not very often in admin.

Intuitive CRM software with attractive graphical interface

Opmerkingen: It is a good way to keep your contacts and correspondence in order so that all staff can have access.

Pluspunten:

Easy even for salesmen to understand. I like the integrated mailing function.

Minpunten:

If you have a lot of users it can be quite expensive, especially in the cloud. A separate licence is required for the smartphone version.

Good price to quality ratio

Pluspunten:

Easy to use online CRM system, nice look & feel, easy mail integration, pocket CRM is a great add-on for using on your mobile phone

Minpunten:

Would prefer to have an integration with for instance MailChimp or other marketing tools, since I'm not really enthusiastic about the features that are within Superoffice on this matter.

Easy to use

Opmerkingen: A good software that fullfills my needs for a CRM software.

Pluspunten:

It´s easy to use and can handle a lot of data in an easy way. For companys with a lot of customers this software is a great tool. You can share info with your co-workers easily.

Minpunten:

The look of it feels a little bit outdated.

SuperOffice CRM

Opmerkingen: to keep on top of all buisiness is so easy wth SO. I follow simple steps everyday and the administration is no hassle. Great and simple. I like it

Pluspunten:

Simple to get started and understand, very logically built.

Minpunten:

The onlineversion is slower than the App version on the computer.

Very usefull product

Opmerkingen: We use this product to help our customers for quick access to the informtion they need.

Pluspunten:

The software is a complete CRM system which fitts our bussiness sue.

Minpunten:

It takes some time to adapt the working order of the product. This could be enhanced.

Helps me keep track of customers, suppliers and projects

Opmerkingen: Helps me keep track of customers, suppliers and projects

Pluspunten:

User friendly, easy to navigate, very nice layout

Minpunten:

The calendar cannot be linked to Outlook in the web interface and that you can not "free text" a booking

My review

Opmerkingen: I'm glad we finally got this software. I've begging for it in nine years :-). My experience so far is good. But as I said, I need to learn more.

Pluspunten:

Since it's still new for me I haven't discovered evething I can use (I think). It's good to collect e-mail, meetings and events to a project/customer.

Minpunten:

I still don't be master of how to handle ToDo's. I'm looking forward to learn more about that but it's also a matter of time for me to learn more. I want to set up small ToDo's without create it on the calender.

Very simple and versatile

Opmerkingen: We use SuperOffice mainly as a way to administrate our client and prospect lists and to analyse our business needs.

Pluspunten:

I like that it's very easy to customise to your own needs and it's wonderful to have all your data collected in one place. The to do lists and different selections you can set up according to your own needs make our teams more efficient and allow them to have a great overview over their own clients and activities.

Minpunten:

It can feel a bit fiddly to set everything up before you really get to grips with it.

Easy to use

Pluspunten:

This is a CRM system that's very easy to use and introduce to your organisation

Minpunten:

Sometimes the web based interface has a little too much lag

User Friendly

Opmerkingen: Cross regional and cross functional overview. Dashboards create managerial overviews. Very user friendly and a modern look.

Pluspunten:

Linkage between all aspects of the customer, people, company, sales, projects etc.

Minpunten:

Limitations on graphs - it would be more user friendly if we could select our x/y axis for dashboards and also select secondary axis'

.

Pluspunten:

Statistics and easy to follow e-mail conversations

Minpunten:

Slow system and too many "clicks" to get into different boxes and get information