SuperOffice CRM reviews

It really is the most user friendly CRM that you can imagine.

Opmerkingen: Insight and overview in all processes, pre-sales and after-sales. Better and more personal communication with prospects and customers.

Pluspunten:

User interface is great. Very easy to use and administer. Users can work with the CRM functions within a few hours. Integration with Office applications and Office 365 is more than perfect. You can use Outlook like you always did and still your emails are stored in CRM linked to the right customer and project. I love the fact that you never really have to search for anything. All parts of the application are never more than two clicks away.

Minpunten:

Only one thing that bothers me using SuperOffice: the standard reports are very basic. We use the dashboards a lot -they are great- and there are some Apps in their own app store that allow us to generate the reports we need.

You can almost say it 'runs the company'!

Opmerkingen: We run the business on SuperOffice, dealing with customer communications (incoming and outgoing) and sales pipeline management, but most importantly the event management using the projects area.

Pluspunten:

I like the fact that we can out every process in to the CRM, from sales to event management, data capture and enquiry management.

Minpunten:

The Community needs a bit of work adding more complex resources in, but as a starter guide is useful and support do assist.

Eerder overwogen alternatieven: Dynamics 365, Salesforce Sales Cloud en HubSpot CRM

Redenen om voor SuperOffice CRM te kiezen: Zoho was not easy to navigate and the costs accumulated quite quickly when you started using the system more.

Overgestapt van: Dynamics 365, Salesforce Sales Cloud en HubSpot CRM

Redenen om over te stappen op SuperOffice CRM: Cost and simplicity. The others needed too much work and cost to develop for our needs. SuperOffice had these areas ready made in the price with easy ways to adapt to our needs.

Not good - many necessary features not available

Opmerkingen: The overall experience for me is that I would never choose SuperOffice again but rather the solution Microsoft offers. It is more expensive, but trust me, it is worth it!

Pluspunten:

The best thing about the CRM is that it is very easy to use and has a very easy to follow structure (Firm/People and Sale/Projekt).

Minpunten:

Many basic features which one thinks every CRM provide are not available. The most critical problem is that selections are extremely limited. For example, one cannot make a selection of all "Projekt leaders", which would be critical for us in order to send all of our customers who are Project leaders a standardised e-mail. Many further issues arise there once you have spent some time testing the selections (many limitations became apparent only after using the CRM, not during the evaluation process). A further issue are the many bugs which the system has, for example the data-export does not work properly even though issues have been posted on the community platform for 5 years!

Eerder overwogen alternatieven: HubSpot CRM

Redenen om over te stappen op SuperOffice CRM: Because of the price and promises were made that this product can fulfill our needs (which it did not)

Superoffice as CRM

Opmerkingen: Profesional sales tool

Pluspunten:

Very good and complete sales tool. Professional set up and good connection to outlook.

Minpunten:

In our case we were missing a module to handle workorders and field service. We were also missing the possibility to handle agreements and a machine register connected to the customers.

Stellar CRM

Opmerkingen: SuperOffice has been a great hub for collecting, organizing and making sense of valuable contact data and insights, whilst providing all the features and tools needed to manage information about people, projects, relations and other aspects that are important to our line of business.

Pluspunten:

It is reliable, easy to implement and use and optimizes all our contacts, relationships, projects, tasks etc.

Minpunten:

Perhaps the marketing module should be included in the base package.

Eerder overwogen alternatieven: Salesforce Sales Cloud

Redenen om over te stappen op SuperOffice CRM: Affordable and contains a wide range of practical and intuitive features, and comes with a user friendly interface.

Innovative CRM but needs significant improvement

Opmerkingen: Currently we have stopped using it due to certain bugs in this product, hopefully they have sorted it out.

Pluspunten:

It was simplified and easy to use, conference call feature is pretty useful too.

Minpunten:

Cross connection in calls, balance gets deducted after every call, owing to call forwarding, which is not the case with other crms.

Eerder overwogen alternatieven: Zoho CRM, LeadSquared en Exotel

Overgestapt van: Exotel

Redenen om over te stappen op SuperOffice CRM: We used it for few months, but due to certain issues we switched to other crms.

Save time and increase overview

Opmerkingen: Good product, easy to use.

Pluspunten:

Bus storing all the customer and supplier data in one user friendly CRM package we save a lot of searching time. Who sent when the message? As it is userfriendly even salesman work happy with it, not only office people.

Minpunten:

Some bugs are annoying and the repair information is slow and merely on the online software. On premesis takes longer or does not happen at all. Some features seem to be invented by software guys or girls but ptobably not first presented to a user panel.

SuperOffice: Easy to use, very good support

Opmerkingen: SuperOffice makes it very easy for me to manage my clients. It's also nice to see everyone's activity in my team. When there's some issue, SuperOffice support is very fast answering questions and solving problems. That's one of the things i admire most.

Pluspunten:

The way you can arrange your variable information. It's easy to make a selection based on several factors. In that way we can perform well in several marketing activities

Minpunten:

The development; there are not so many new features introduced last year.

Get customer requests sorted and never "loose" a request.

Opmerkingen: Customer support works much better.

Pluspunten:

Quite easy to handle. Easy to edit cases and the connection to customer relations. All necessary information is visible.

Minpunten:

None automatic update in the browser of the CsTags as the program is web based. Configuration of the user not that easy.

review Super office

Opmerkingen: our CRM is in there, we work with projects

Pluspunten:

functionality, ease of use. great to have an online version also for the people on the road.

Minpunten:

it takes a while before you understand working in SO as an admin.

Moving to SuperOffice 8.5 from previous Superoffice Version

Opmerkingen: SO is a central part. We do several additional applications - using the database ids for persons, projects etc...

Pluspunten:

Moving was easy . As developer I like very mcuh simply to add my web-frames to different aspects inside SO still using my well known web technology.

Minpunten:

I would like to have a person connected to different companies. We have freelancers switching to our company or moving again. So we could 'follow' the history using the same person-ID. Also contacts sometimes are working for on company but are members of additional "Gremien".

A few clicks a day makes your work saved and safe!

Opmerkingen: The evaluation work, how profitable a project becomes from sales to completion is easy to monitor. Also involving project mempers and provide them with relevant information is easily done.

Pluspunten:

Easy to find a specific e-mail correspondence without spending hours of search. When travelling abroad, you can reach the information needed easily over the internet.

Minpunten:

Maybe the connectivity to the server while travelling abroad, but I suppose that is not something Super Office could do much about.

CRM software in the car-leasing business

Pluspunten:

The overall support from the supplier is great, with periodic trainings or workshops and a quick response to issues. The software itself is straightforward to use, with numerous possibilities and a proper link with other software, e.g. Outlook.

Minpunten:

The options and possibilities can be quite overwhelming to new users. Therefore, a new user needs to be properly introduced to SuperOffice.

Superoffice is just what we needed - helps keep our data centralised and easy to keep up to date.

Pluspunten:

- The Superoffice live chat is a great feature we use on our website. We have had a few enquiries from this already. - Through Superoffice we are able to track consent with the current GDPR and update it when we get opt ins.

Minpunten:

The mailings aren't the easiest to create and does take a little while to get used to. Once you have done a few of them, it gets easier.

Easy to use and fully linked CRM system

Pluspunten:

The best thing about SuperOffice is that it is connected and linked in all directions. No matter where in the system you add information it automatically connects the information on all linked parts.

Minpunten:

Some reports can be tricky to costumize and layout may not be exactly how you want it. But it is flexible and you can build almost everything you wish.

SuperOffice; the one and only!

Opmerkingen: A very positive experience, especially extra credits for the support team; quick, talented and friendly!

Pluspunten:

The several (personalized and combined) selections

Minpunten:

The app functionality; it isn't available on your mobile phone. We would like to use the app functionality for our foreign customers, so also accessible after 5 / 6 pm and in the weekends.

Intuitive CRM software with attractive graphical interface

Opmerkingen: It is a good way to keep your contacts and correspondence in order so that all staff can have access.

Pluspunten:

Easy even for salesmen to understand. I like the integrated mailing function.

Minpunten:

If you have a lot of users it can be quite expensive, especially in the cloud. A separate licence is required for the smartphone version.

Good choice

Opmerkingen: Every communication moment with a customer/ relation can be saved in the right dossier. Very easy!

Pluspunten:

Easy way to save information and make it accessible for collegues.

Minpunten:

The mobile app doesn't work very good. You need to log in very often. While the app should be an easy way to use Super Office on the way.

Review SuperOffice

Opmerkingen: Normally it is a very pleasant program to work with and I found all customer information really easy.

Pluspunten:

When there are no disruptions, it is a very pleasant program to work with.

Minpunten:

The last time I sense a lot of problems in the national failures. These will really have to decrease.

I have used SO since 2006 and brought me SO when I have changed jobs.

Opmerkingen: Support has not been good when moved from Sweden, but has improved lately

Pluspunten:

It is easy to use and you can easily keep in touch with your customers and your prospects.

Minpunten:

The Customer Support has not been good when it moved from Sweden, but has improved lately.

Great customer relation management system

Opmerkingen: SuperOffice is a very helpful and complete CRM tool with good customer service

Pluspunten:

It's very helpful to register client information and all the contact moments

Minpunten:

Sometimes I have problems with the connection between SuperOffice and Outlook

Good CRM software

Opmerkingen: Always all the info about your clients at hand.

Pluspunten:

It is simple to handle and you as user have a clear view about your customers

Minpunten:

I am a user of Superoff and at this moment cant find anything that I don't like

Superoffice CRM Review

Opmerkingen: CRM system with a lot of functions, making contracts,

Pluspunten:

Fuctionality. layout, possibilities, connections and interface

Minpunten:

Administrator functions who are not easaly to work with

The best CRM software ever!

Opmerkingen: User-friendly software!

Pluspunten:

It is easy to use. All the information you need is together.

Minpunten:

There is nothing I don't like. All the information you need is together.

Marketing tool

Pluspunten:

I like the selection process, that your database for mailings is dynamic and always updated It's easy to evaluate the success rate of mailings

Minpunten:

The functionality when creating a new mailing .e.g. when choosing a picture it often takes a few tries to get the size right. The process of resending mailings to a new selection could be easier.