SAP Concur reviews

Great solution to Manage your Expenses

Opmerkingen: Our experience with SAP Concur was excellent, we are really looking forward to keep using it for future projects

Pluspunten:

We needed an app to approve hundreds of consultant's expenses and match our accounting. SAP Concur solved this for us. We loved the remotely review and approve, solved 90% of our previous issues. One of the best user friendly UX we ever tried. The import into our accounting ERP was flawless.

Minpunten:

The only issue we have with this app is the price, if they would offer an affordable plan for small businesses, that would be great.

Love Concur as an End User

Opmerkingen: I think concur does a very good job for our organization! There are a few minor headaches with the software, but all in all, it has been a great product to manage our company cards and provide the proper checks and balances needed in our organization!

Pluspunten:

Concur makes it very simple to fill out expense reports, upload receipts even by sending them straight to an integrated email. I love the simplicity of filling out reports as a user!

Minpunten:

Concur was slightly difficult to map at the account level within our ERP. It took a lot of manual work to get implemented and accurate. Post implementation, everything has been smooth, but was a slight headache when implementing it!

Not Worth The Cost

Opmerkingen: My overall experience was not great. Though it has nice features, it seemed to limit quite a bit of customization. This could have been from how things were originally setup with the companies file prior to my working with it, but I can't say for sure.

Pluspunten:

Our field users did not have a hard time logging into SAP Concur.

Minpunten:

It wasn't easy for us to update our own information in SAP Concur without it de-syncing the export. There were also extra fields that users had to select N/A for on many transactions. Adding extra clicks and time, which lowered employees ambitions in completing their expenses.

Good solid expense and travel application

Opmerkingen: Moving from an excel based, far more manual process this has been a welcomed change.

Pluspunten:

The integration with corporate traveller, allowing users to claim expenses and book accommodation / travel in one application, reports / analytics are therefore available on spend across all these areas. Support is readily available, always responsive and prompt in resolving any issues. It is quite straightforward to use as an end user, most team members pick it up quite quickly.

Minpunten:

I would prefer the option, of being logged into SAP for the day and not having to re-log in throughout the day when I need to re-access. Search facility as an admin only allows to search on first name or surname, not both names. The inability as an admin to easily move a 'group' of users to a new approver

Expense Manager in Real Estate Industry

Opmerkingen: Real-time reporting on expenses is the main benefit that I gain.

Pluspunten:

SAP Concur eradicate fraud by managing travel and spend expenses automatically.

Minpunten:

SAP Concur has not yet posed any challenge in my line of duty.

Good luck trying to get support

Opmerkingen: Generally positive experience during the sales process, in implementation, and while an active customer/user. Absolutely awful experience post-disconnect, which would keep me from ever considering SAP Concur as a partner again in the future. Unfortunately can't recommend SAP Concur for expense reporting.

Pluspunten:

SAP Concur has long been the industry standard for expense reporting and travel management, and so it was the natural choice when we were looking for a new expense platform several years ago. The sales process was straightforward (no negotiation or haggling needed as their price is their price), and implementation was planned and handled well by the assigned Concur team and our internal resources. Adequate training was provided for both administrators and end-users, so rollout and adoption of the new platform was pretty seamless. User experience was generally positive even if the platform was somewhat dated and not as user-friendly as competing options.

Minpunten:

Unfortunately SAP Concur's customer support, particularly during the disconnect process, was abysmal. When we requested the disconnect, we were offered no guidance or information from our customer success team re: how/when to download archived data, even after multiple requests by phone and in writing. Concur ended up disconnecting our site prior to making the download available, making it impossible for us to get to this critical data. We had to jump through countless hoops to get our site reactivated, download all the data, and then request another disconnect. In total, this debacle lasted almost five months. Could all have been avoided if the customer success team had communicated, responded to inquiries, and simply followed what I have to believe are well-documented Concur procedures for assisting clients through the disconnect process.

Invoicing and Payments Automation Tool

Opmerkingen: 2- & 3- way POS, receivables and invoices matching eradicate errors hence reducing loses.

Pluspunten:

SAP Concur is used in few selected departments in my organization, my business unit being the main. I like that it offers iOS and Android mobile apps which makes it easy to carry out accounting tasks on the go.

Minpunten:

However, the mobile app has limited features compared to cloud-based.

My Experience with SAP Concur

Pluspunten:

Unlike most alternative online accounting tools, SAP Concur has a well functioning mobile application. 2 and 3 way matching tools enables me to detect discrepancies rapidly when paying vendors.

Minpunten:

I have been using this tool for almost four years now and I have never experienced drawbacks.

AP and AR Automation Software

Opmerkingen: Matching POS, invoices and receivables reduce financial errors.

Pluspunten:

SAP Concur has a mobile application that enables me to automate AP and AR on the go for 24/7.

Minpunten:

SAP Concur has never posed any drawback ever since I implemented it.

SAP Concur User review

Pluspunten:

What I most liked about SAP Concur was the expense reporting and easy receipt photos upload.

Minpunten:

I can’t recall anything I least liked about SAP Concur

A Comprehensive Review of SAP Concur

Opmerkingen: SAP Concur is a great tool for managing expenses, as it has a lot of features and is highly customizable. The platform can be complex to learn, however, and customer support can be slow to respond. However, once you get the hang of the platform, it is an effective tool for managing expenses.

Pluspunten:

SAP Concur simplifies the expense management process, making it quick and easy to track, approve, and book expenses. It also offers a great deal of customization options, allowing users to tailor their experience to their particular needs. The user-friendly platform also has a wide range of integrations with other software and services, making it easy to sync up with the solutions you already use.

Minpunten:

The learning curve of SAP Concur can be steep for some users, as the platform is quite complex and has a lot of features. Additionally, the customer support team can be slow to respond, and there can be a lack of transparency when it comes to certain processes.

All in one dashboard,all invoicing processes are now simplified.

Opmerkingen: We've experience a five star experience.Its the true definition of greatness, you should all go for it.

Pluspunten:

It's a secure and very straightforward tool which simplifies all traveling costs and invoicing.It is basically created to sustain all it's users even for the one with the small business.It reduces paper work and it saves alot of time.You can clearly see all your expenses data in one place.With SAP Concur you can submit and approve your expenses reports.

Minpunten:

Everything about this software is incredible .No cons.

A Comprehensive Review of SAP Concur

Opmerkingen: Overall, I have been very pleased with SAP Concur. It is a great tool for managing our employee expenses, and I would recommend it to any business looking for an easy-to-use solution.

Pluspunten:

SAP Concur has been a great tool for our small business, allowing us to easily manage employee expenses, invoices, and travel. It's easy to use, and the customer service is top-notch.

Minpunten:

The user-interface can be a bit clunky at times, and sometimes it takes a while to find the right feature.

SAP Concur allows us to make better financial decision

Opmerkingen: Our company uses SAP Concur to handle all of its travel and expense requests. It's unique to each trip and gives the Accounts team lots of specifics to double check. Total distance can be calculated using a margin calculator that displays the shortest route using Google Maps.

Pluspunten:

In order to keep track of company expenditures, we have adopted SAP Concur. Keeping tabs on costs is greatly simplified. It records every purchase made with our credit cards, notifies its users, and prompts them to submit an expenditure report.

Minpunten:

It's important to note that there are obstacles or restrictions I face when utilizing SAP Concur. For example, the learning curve involved with implementing new software can be steep.

refused to cancel after failing to deliver working product

Opmerkingen: The concur setup person wasted weeks of corporate assets and CPA time attempting to set up. Getting a working setup failed.
We begged for help and a better setup representative, no response.
After giving up and needing to move on because we had wasted corporate resources to get the portal working with the app., we found that having the corporate CPA match transactions directly from corporate bank accounts was faster than the failed concur system.
We notified Concur many times via phone calls and emails that we wished to cancel because we never got a working product.
They continued to send collection notices no matter how many times we notified them that we never received a working product.
Now they are suing the corporation for the year they decided to keep billing us after we canceled. We, of course, are planning on vigorously countersuing.
Thankfully the corporate policy retains all phone call recordings and emails in our retention vault.
So the jury will get to sit through hours of corporate employees begging for help and sending notices to cancel after failure to launch.

Pluspunten:

we liked NOTHING. they actually only added extra work for our corporate CPA, they were supposed to make it easier. ha! #FAIL

Minpunten:

they treated us like we simply did not matter. horrible support.

Streamline your expense reporting

Opmerkingen: At my previous employer, I was the administrator of Concur and the person who set up the software. It revolutionized the way we processed expenses (which had previously been a manual paper and pen process). It integrates beautifully with multiple banking entities, automatically importing charges as they are posted to your card. It can accommodate e-receipts if the vendor supports those -- car rentals, airline tickets, and hotels being the most common. And if you set the software to require receipts for a type of expense or a dollar limit, users will not be allowed to submit the expense report without attaching a receipt to the line item. It saves so much time from an administration point of view, and the interface is very user-friendly. I would give this five stars and recommend it to anyone, from a small to enterprise level organization. Now, on the downside, my current employer also uses Concur, but they upgraded recently to the beta version, and it is full of bugs. Some of the best and most convenient features have been removed, such as the ability to perform batch changes on expense items and the ability to see at a glance which expense line items contained comments. Support has been completely non-existent for the beta version and we get nothing but run-around and excuses. I have been extremely disappointed with the entire upgrade process and the level of response we have received. Thus, my less than five star review. I hope that they resolve these issues.

Pluspunten:

Straightforward administration setup wizard Ease of importing receipts Integration with our corporate bank account, credit cards, and purchasing cards Ability to customize limits and alerts Ease of administering multiple profiles for executives Integration with Expense-It so that users can take a picture of receipts with their phones and have them automatically uploaded to their expense reports

Minpunten:

The Beta version is full of bugs Developers refuse to support the beta version Does not adequately track users who have used their corporate cards for personal charges and owe the company money

Not what was described but useful in some aspects for invoice processing

Opmerkingen: It keeps all of our invoices in one place.

Pluspunten:

Concur keeps all of our invoices in one place and allows all of our teams to review them without the hassle of invoices getting lost in the abyss of never-ending emails. Allows for comments from each user which can be viewed by all who receive the inv. Inv PDF can be downloaded and replaced, Inv extract captures each invoice line in excel which is useful. Duplicate inv. feature works great when OCR gets inv number right. Ability to edit invoices is great and we can see who changed what and the date using the audit trail but we can't export or capture this info.

Minpunten:

It takes a min of 2 days to get an inv into the system but often takes longer and has taken up to 8, system often duplicates invoices or does not ever show up even though we get confirmation so we can't have them sent directly to concur, OCR sftw is not good, requires manual review. PO's don't work if you have to revise them. PO import also doesn't fully work and retains old info after updated. Thus PO/inv matching is useless. Does not offer inv. tracking so we still manually track them. No way to determine inv time w/ each employee or turnover time in a rept or export due to "system limitations." No useful/functional reporting. Auto routing does not work on project basis so we must manually route. No way to capture approvals w/ inv so we must screenshot every one and attach to PDF download. Can't use approval flows for projects and have to approve through comments and manually route. Employees can't see invoices after passing them to next person so finance still has to manually send copies upon request. System offers restrictions but all employees can access and change these settings eventhough they are not set as an admin and are supposed to have restrictions, which means they could bypass final review by accounting. Employees often chance currency type for other countries not knowing we pay in USD only, we can't lock this so the export fails if we don't catch it and finally; it took almost 4 months to get up and running w/ concur so we didn't even get to use free trial.

Not Really Automated AP

Opmerkingen: Horrible. We told the product would work for our needs and we specifically asked prior to using the product that terms discounts would be easily handled. That was a complete lie. We specifically asked if it could handle multiple discounts for one vendor as we have several terms for just one vendor depending on the purchase. We were told it could handle multiple terms, which in fact it can not. It does not even calculate terms. We asked a lot of questions and our concerns were met with positivity that the product would work for our needs. Not so much. This is a huge deal breaker.

Pluspunten:

Implementation was helpful and support was good, but the fixes from support were typically, "oh you will have to use this work around", or "no we can handle that".

Minpunten:

Too many limitations and the work arounds make it not an "automated AP processing". Has several limitation when it comes to the following items: Terms discounts, can not compute. Limit in invoice number extraction = 11 so we have several invoices where the invoice number was short by at least 1 digit and that is a problem when it comes to paying those vendors outside of Concur., since the vendor will now know which invoice # the payment belongs to. Too many mis match issues that are not easily fixed with vendor name/vendors codes and G/L codes. G/L codes need to be a certain number of characters so if you have an account with a sub account and another subaccount, they entire account needs to be reconfigured to Concur standards in order to be used. Can not post to ALL G/L codes, so the workaround was to create a "bogus" account so the invoice would post, then go into our ERP and change it to the proper G/L code, (thus eliminating the automated process). Invoice line level extraction is limited to 40 lines so if you have an invoice with 106 line items, it will lump it into one line item, which makes for PO reconciliation difficulties. Various other limitations where sometimes there is a workaround, but if there is a work around, then it really is not automated to begin with. i found I was babysitting invoices too much, so it really isn't automated for me.

Very helpful software with many useful features

Opmerkingen: My Overall experience is very positive with this software and I am very thankful to have access to it. This software is a major time saver when submitting, reviewing and processing expense claims.

Pluspunten:

The software allows me to sort submitted expense claims by date, currency and location. Within the expense claim the software is very user friendly, allowing the user to select from a wide ranges of expense types, departments, countries and entities. Features such as the automatic foreign currency calculation, mileage calculator and integration with corporate credit cards are very useful for the user and saves alot of time. The software is also very customizable by allowing the admin to change expense types departments, managers and other settings. The admin is also able to view a variety of reports that are very useful as well as features such as expense connect automatic payments and allowing access for the admin to act on behalf of another user.

Minpunten:

The website tends to have periods where it is unavailable and doesn't work. This is usually resolved within a short time and the site returns to normal. Also the customer support for Concur could be improved in my opinion as there have been times I have had issues and they have been unable to help me.

Keep excellence in mind. SAP Concur is a game changer.

Opmerkingen: Trustworthy and secure. I am happy with SAP Concur so far. I highly recommend.

Pluspunten:

SAP Concur saves time, energy and cuts down cost. I specifically want to recognize the relentless efforts I got from the help desk during my implementation stage. They are always ready to assist. Integration and launching was smooth. The software is quite updated with automation which makes it ideal for us.

Minpunten:

Good from all angles. I don't have complaints.

An efficient program for submitting travel requests, expense reports, and booking travel

Opmerkingen: Using Concur has made collecting receipts, submitting travel requests, and booking travel so much more efficient than ever before. I come from a background where we use to do everything by paper and getting approvals with signature. With the amount of staff we have, using this electronic system is so much easier.

Pluspunten:

Using Concur to submit travel requests, expense reports, and booking travel has been such a time saver from doing things the old fashioned paper way. I like the ability to upload receipts online and the electronic approval process. It is very easy to view a report history of what was submitted as a reference. With the Concur App, you can also take pictures with your phone and upload receipts automatically to your account. This is helpful especially for those who lose receipts all the time. You can also forward e-receipts to your account by email. Our company also uses the booking travel feature - what I like most is the ability to see the cheapest airfare available through a matrix. Once your airfare is booked, you can easily add a rental car and hotel to the travel request.

Minpunten:

Concur has many features, which can take some time to learn. Fortunately through experience, I was able to help my staff solve some of the issues when they come to me. I think this is due to having some many features and not be able to learn them all at once. There are many shortcuts that staff may not be aware of such as allocated expenses in bulk, rather one at a time.

SAP Concur is a Robust Online Accounting Software

Opmerkingen: It automate travel and spend management.

Pluspunten:

SAP Concur is a crucial asset that help me save time by eradicating manual accounting tasks.I do not record errors when paying vendors by incorporating 2 and 3 way matching tools which detect discrepancies rapidly.

Minpunten:

Ever since 2019, I have been using SAP Concur, and I hardly encounter issues at all.

Excellent budgeting system

Opmerkingen: I like how simple it is to track and manage all of my company's expenses in one place. This system allows us to track expenses and reimburse employees for out-of-pocket expenses as a large corporation with many employees. Concur offers an important benefit in the form of direct deposit for employee reimbursement. They also have an app, which I have yet to try but have heard nothing but positive things about. The system's user-friendly interface also makes staff training easier.

Pluspunten:

It's convenient to have all of the organization's expenses in one place. With a large workforce, the system can track expenses and reimburse those who have already spent money on the company's behalf. Before reimbursement is made, the direct supervisor can authorize and verify the process. The direct deposit feature of Concur is extremely useful.

Minpunten:

I dislike how limited the accounting review process for receipt management is, but aside from that, SAP Concur is a very user-friendly system that is simple to train new employees on.

Travel and Spend Management Program

Opmerkingen: SAP Concur save time which improve productivity and in turn ROI by reducing manual accounting tasks.

Pluspunten:

SAP Concur has all the capabilities that help automate over 90% of my daily accounting processes such as AR and General Ledger.

Minpunten:

Compared to alternative accounting programs, SAP Concur is a bit expensive.

i Concur

Opmerkingen: My overall experience with SAP Concur is fine in general. There are some issues they can definitely improve, especially when itemizing. Other issues I may encounter are partial reimbursements for employees. For example, if an employee books a hotel for a business trip but decides to stay an extra day (but it's a personal trip). It gets combined onto one bill that is paid with a corporate card. Concur doesn't make it easy for me to break down one expense so that one is billed to the company and one is reimbursed to the company by the employee.

Pluspunten:

It's pretty intuitive and you can figure out how to use it rather quickly. It looks a little overwhelming when you first look at the dashboard. I manage my own expenses as well as for numerous executives at my company.

Minpunten:

I've encountered numerous problems when using this software, but I am not sure if it is a Concur problem or if it is based on filters my company might have imposed. It is still useful to bring these issues up in case other people may encounter them. Specifically when I enter expenses for other people I do not have the option of selecting "missing receipt affidavit" so I had to instead submit a PDF stating that the employee did not have a receipt. It's an easy fix, but just noting that I do not have the capability to select that option on my platform. There are other issues like itemizing for hotel stays. Even if I enter the number in correctly the system doubles the amount if it's a two night stay even if you have a meal for only one night. Sometimes I would have to divide the amount of that ONE meal into two, which is then inaccurate. Sometimes I purposely enter in 1 night (even if it's more than one night) and enter the total amount of the bill. It's an annoying workaround.