SAP Concur reviews

Straight forward business expense tracking

Pluspunten:

SAP Concur does a great job of managing most of the aspects of business travel (booking the flight, hotel, and rental car) so that you don't have to manage receipts.

Minpunten:

The sync between SAP Concur and the credit card company sometimes was sluggish. A charge would be settled on the credit card but still not come through to SAP Concur or a Pending charge would show up that you would need to delete, triggering a justification workflow.

Keep excellence in mind. SAP Concur is a game changer.

Opmerkingen: Trustworthy and secure. I am happy with SAP Concur so far. I highly recommend.

Pluspunten:

SAP Concur saves time, energy and cuts down cost. I specifically want to recognize the relentless efforts I got from the help desk during my implementation stage. They are always ready to assist. Integration and launching was smooth. The software is quite updated with automation which makes it ideal for us.

Minpunten:

Good from all angles. I don't have complaints.

Good luck trying to get support

Opmerkingen: Generally positive experience during the sales process, in implementation, and while an active customer/user. Absolutely awful experience post-disconnect, which would keep me from ever considering SAP Concur as a partner again in the future. Unfortunately can't recommend SAP Concur for expense reporting.

Pluspunten:

SAP Concur has long been the industry standard for expense reporting and travel management, and so it was the natural choice when we were looking for a new expense platform several years ago. The sales process was straightforward (no negotiation or haggling needed as their price is their price), and implementation was planned and handled well by the assigned Concur team and our internal resources. Adequate training was provided for both administrators and end-users, so rollout and adoption of the new platform was pretty seamless. User experience was generally positive even if the platform was somewhat dated and not as user-friendly as competing options.

Minpunten:

Unfortunately SAP Concur's customer support, particularly during the disconnect process, was abysmal. When we requested the disconnect, we were offered no guidance or information from our customer success team re: how/when to download archived data, even after multiple requests by phone and in writing. Concur ended up disconnecting our site prior to making the download available, making it impossible for us to get to this critical data. We had to jump through countless hoops to get our site reactivated, download all the data, and then request another disconnect. In total, this debacle lasted almost five months. Could all have been avoided if the customer success team had communicated, responded to inquiries, and simply followed what I have to believe are well-documented Concur procedures for assisting clients through the disconnect process.

A simple tool to track expenses and travel management

Opmerkingen: Concur streamlines the process of reserving flights, hotels, and rental vehicles, as well as keeping track of my trip spending. It's challenging to multitask while constantly moving, but Concur makes it easy and safe.

Pluspunten:

It's also highly safe to use on any gadget, thanks to the necessity of a passcode. The expense is generated instantly thanks to the receipt upload function in Expenseit. This makes dealing with the massive monthly spending reports a breeze.

Minpunten:

Especially when it comes to making travel arrangements, Concur could use a more user-friendly design. Once a day and time have been selected, it would be great if the flights could be filtered more precisely.

SAP, an entire world.

Opmerkingen: It's a great tool. Excellent to use in a financial company that changes often and acquire new business.

Pluspunten:

The way it organize all data and information of a department /company. The way it's clear for each one of us depending on our duties.

Minpunten:

To navigate in the system for some of my colleagues can be stressful since not everyone is computer savvy, there is a lot of information that can be more minimized depending on each one of our duties since not everyone does the same thing.

Flawless Accounting Software

Pluspunten:

This SAP Module is remarkable in terms of expense management. Extremely efficient.

Minpunten:

The fact that it asks for a password change every other month can be a bit frustrating.

The (Awful, but..) Concur-rent Champ of Expense Management

Pluspunten:

User-friendly, easy to use. Integrates with airlines and hotels. Controls travel expenses effectively. Efficient approval flow.

Minpunten:

Lacks provision for refunding cancelled transactions. While relatively easy to use, the UX is a little horrid.

Great functionality. Amazing mobile usage

Opmerkingen: Great experience. I will continue to use it and recommend it for all small to very large organizations, based on what the budget is. Almost no training required.

Pluspunten:

Very easy to use and navigate. Customer service is also very prompt. I love how if i have recurring expenses on a monthly basis, a lot of my information is already in the drop-down waiting to be used. I don’t have to fully search for it.

Minpunten:

Some navigation tools are not as o bisou, and it would be great to have more ready to use guides available for people who do not use it as much.

Great expense mgmt program!

Opmerkingen: It was a great experience. It worked well and got rid of a lot problems once implemented

Pluspunten:

It is simple to use and easy to understand.

Minpunten:

Nothing really. It works great and has everything needed.

Simply the best expense and business travel management service available

Opmerkingen: Overall it works great and after many years of using it feels very familiar.

Pluspunten:

It's a straight foward and easy to use, after many years of use it simply works well and is reliable and highly functional.

Minpunten:

The UI/UX could use some improvements, first time users may have a bit of a learning curve to go through the processes but overall not too bad.

Customer service is terrible

Opmerkingen: We did like the platform (when the connection to Amex wasn't constantly disconnecting). It took some time to figure out all the bells and whistles and narrow down which we needed and how to pull reports to get the info we needed but once we did it helped a lot with expense reports.

Pluspunten:

The platform itself is nice and for larger businesses, it has a lot of functionality built-in.

Minpunten:

Customer service is basically non-existent. No way to reach out via phone. If you have a problem or Q they strongly encourage you to read through the help articles to solve your own problem. The platform is a little tricky to navigate due to all the features they have (most of them useless for what my company needed it for) and the connection with American Express constantly breaks. We ended up switching to another expense management platform after five years of using it.

Better quality products out there

Opmerkingen: I implemented Concur in 2017 for our new organization. At the time, it was the best of the best and would integrate with our Regions card system to move us from Expense reports in Excel to a system. However, it all went downhill after that. As we grew and tried to work with Concur, we seemly got more negative feedback from the system and the employees. Every request we had, they would charge us for it. It felt like working with incompetent lawyers, rather than a partner in our expense journey. We switched to a new company in July and couldn't be happier!

Pluspunten:

The thing i like most about the software is the name. Everyone knows who Concur is and it makes it easier when bringing new people in to the organization.

Minpunten:

Super dated software. Very clunky and always going down. Not customizable unless you paid extra for it. Every time I asked for data analytics I was told that had to be a custom report and was not included in our reporting package. They were constantly trying to upsell us

SAP Concur allows us to make better financial decision

Opmerkingen: Our company uses SAP Concur to handle all of its travel and expense requests. It's unique to each trip and gives the Accounts team lots of specifics to double check. Total distance can be calculated using a margin calculator that displays the shortest route using Google Maps.

Pluspunten:

In order to keep track of company expenditures, we have adopted SAP Concur. Keeping tabs on costs is greatly simplified. It records every purchase made with our credit cards, notifies its users, and prompts them to submit an expenditure report.

Minpunten:

It's important to note that there are obstacles or restrictions I face when utilizing SAP Concur. For example, the learning curve involved with implementing new software can be steep.

Streamline your expense reporting

Opmerkingen: At my previous employer, I was the administrator of Concur and the person who set up the software. It revolutionized the way we processed expenses (which had previously been a manual paper and pen process). It integrates beautifully with multiple banking entities, automatically importing charges as they are posted to your card. It can accommodate e-receipts if the vendor supports those -- car rentals, airline tickets, and hotels being the most common. And if you set the software to require receipts for a type of expense or a dollar limit, users will not be allowed to submit the expense report without attaching a receipt to the line item. It saves so much time from an administration point of view, and the interface is very user-friendly. I would give this five stars and recommend it to anyone, from a small to enterprise level organization. Now, on the downside, my current employer also uses Concur, but they upgraded recently to the beta version, and it is full of bugs. Some of the best and most convenient features have been removed, such as the ability to perform batch changes on expense items and the ability to see at a glance which expense line items contained comments. Support has been completely non-existent for the beta version and we get nothing but run-around and excuses. I have been extremely disappointed with the entire upgrade process and the level of response we have received. Thus, my less than five star review. I hope that they resolve these issues.

Pluspunten:

Straightforward administration setup wizard Ease of importing receipts Integration with our corporate bank account, credit cards, and purchasing cards Ability to customize limits and alerts Ease of administering multiple profiles for executives Integration with Expense-It so that users can take a picture of receipts with their phones and have them automatically uploaded to their expense reports

Minpunten:

The Beta version is full of bugs Developers refuse to support the beta version Does not adequately track users who have used their corporate cards for personal charges and owe the company money

High Tech, Dissappointing progress recently

Opmerkingen: Started out strong, but the company’s work quality and responsiveness have dropped the last few years. The new changes are getting to a point of being comically bad.

Pluspunten:

We selected this for the integration to company card, the ease of tracking, creating, and approving expenses. It has done all of those very well. It helped us out greatly as a small company trying to manage company cards for over half the company. The pricing model is small business friendly and helps it retain value for almost any business that has started with it.

Minpunten:

Since SAP has purchased them the user experience has gone down hill and is starting to plummet. The latest update is due to be forced on users first quarter this year. It is terrible, not a single redeeming feature and a huge step backwards for user experience. It is very error prone, makes viewing and accessing information almost impossible, and is single handled the worst change I have been seen implemented on an interface. The backend is a hybrid now of multiple peoples designs and many areas of the software seem “partially updated”. Four years ago you could teach to a new users, even admins, in under an hour or so, today everything takes a lot longer and every area has errors in the interface. The list of 3rd party ERPs it integrates to has not significantly changed in 4 years. There is still no automatic way for it to handle company card reconciliation with a statement and the best support is the sales team. That means to get a problem fixed you have to have someone pitch you on spending more, then if you can get them to understand that the product doesn’t work, you might get a call back within a month from support. If you try submitting your own issue, just don’t expect help. I’d honestly be fine with that, if it wasn’t there bill in china shop meant sloth in making UI changes. There is so much half done work, it really disappoints me on whether or not the service will remain usable in the future.

Beware

Opmerkingen: Absolutely terrible. They couldn't handle our AP needs, and couldn't even handle their own! We received an invoice for their services 14 months after the service period, several months after we had terminated our services with them. We gave Concur a year and had nothing but struggles with their service.

Pluspunten:

The software has the capabilities needed and desired for good AP processing/workflow.

Minpunten:

The SAP Concur staff doing the invoice processing obviously have no idea what they're doing. They are poorly trained. When I called for service or clarification on an issue, nobody was ever able to answer my questions. The only person I spoke with who seemed to understand me was the sales rep. The staff processing our bills clearly didn't know the difference between an invoice and a statement. They don't follow directions. And on countless occasions the software held back checks that were supposed to be mailed out and resulted in deteriorated vendor relationships. When we believed our bills were paid, because we'd processed them and submitted them as approved for payment and received confirmations that checks were cut, we found out from our vendors that they never received payment. I spent more time chasing down what Concur did WRONG than they spent actually processing our bills.

Concur has the potential to be a great product, thus far, it has fell short of my expectations

Opmerkingen: Everything is in one place. Accounts payable, expense reporting, Travel booking and now Purchase Requisitions. People are used to the interface.

Pluspunten:

I find that Concur is fairly customizable and has many modules which can touch many points of our business. We use Expense, Invoicing, the travel booking program, and am implementing PO's now.

Minpunten:

Hard to describe what I like least because there are so many things, compared to other programs, that I dislike. Though I am super disappointed after one year, with the Travel implementation, I think overall, what I am most disappointed with is the inability for Concur to know their own product enough to be able to support it. I say this because it's taken me about 6 months of prodding and research to finally get to a person within Concur to help my company implement Concur PO's. I was told that Concur can't do Blanket PO's and I just kept asking and prodding until I got to a person who actually knew that part of the system well enough to help me build a business case to implement Concur PO's. Thats just one example though overall, I find that customer support is geared to only answer obvious questions. They respond to specific questions by sending 34 page documents for me to read through in order to try and glean my own answer.

Easy management of expenses reimbursement

Opmerkingen: Very comfortable way of costs reimbursement. From requestors point of view as well as from accountants point of view.

Pluspunten:

I like most how easy the process of reimbursement of expenses became after implementation of Concur. Everything happens in one place (uploading the documents, approval and then export into accounting software and final reimbursement). Thanks to the fact that different person is responsible for each step, there is a 100% transparency and control ensured.

Minpunten:

For someone who doesnt have any experience with similar software, it can be quite difficult the orientation first, but since each person tends to have repetitive expenses of same/similar type, its a question of time to learn how to use all the functions properly. Once learnt, you will never want to go without.

An efficient program for submitting travel requests, expense reports, and booking travel

Opmerkingen: Using Concur has made collecting receipts, submitting travel requests, and booking travel so much more efficient than ever before. I come from a background where we use to do everything by paper and getting approvals with signature. With the amount of staff we have, using this electronic system is so much easier.

Pluspunten:

Using Concur to submit travel requests, expense reports, and booking travel has been such a time saver from doing things the old fashioned paper way. I like the ability to upload receipts online and the electronic approval process. It is very easy to view a report history of what was submitted as a reference. With the Concur App, you can also take pictures with your phone and upload receipts automatically to your account. This is helpful especially for those who lose receipts all the time. You can also forward e-receipts to your account by email. Our company also uses the booking travel feature - what I like most is the ability to see the cheapest airfare available through a matrix. Once your airfare is booked, you can easily add a rental car and hotel to the travel request.

Minpunten:

Concur has many features, which can take some time to learn. Fortunately through experience, I was able to help my staff solve some of the issues when they come to me. I think this is due to having some many features and not be able to learn them all at once. There are many shortcuts that staff may not be aware of such as allocated expenses in bulk, rather one at a time.

Spend and Travel Management Solver

Opmerkingen: I have been able to benefit a lot with SAP Concur from vendor payments to invoicing.

Pluspunten:

SAP Concur makes it super easy and rapid to create and customize invoices.Spend and travel management is another great aspect about this tool.

Minpunten:

For years now, I rarely encounter drawbacks when carrying out accounting tasks with SAP Concur on a daily basis.

Submit expenses instantly

Opmerkingen: As part of the SAP suite, the Concur Expense platform ties in perfectly with the other SAP solutions. From a Finance perspective, this simplifies reporting and journaling processes and makes it almost automatic.

Pluspunten:

The SAP Concur Expense platform removes all of the excuses when it comes to expense claims. Lost or illegible receipts, late claims - Concur handles it all. The platform can accept receipts by upload, direct email or via the mobile app. There really is no excuse for not being able to instantly submit an expense. The accompanying mobile app is great for employees that travel regularly. There's no need to keep a stack of paper receipts. Simply take a picture of the receipt as soon as you receive it and Concur will analyse it, upload it and assign it to the appropriate charge code, ready for approval and submission.

Minpunten:

There are times when the platforms struggles to identify the details on a receipt - the date, amount, item purchased. Given the varied nature of receipts, however, this isn't the norm and having to manually adjust an entry every now and then is a pretty good compromise. One of the features of Concur is that it will automatically assign the type of purchase to a receipt. For example, if you purchase a coffee from a café it will assign this as a Food & Beverage expense. While that's true, that may not be how every organisation categorises that expense. This requires the user to review each and every upload to ensure that the various fields have been assigned per organisation procedures not be the Concur default.

My Review of SAP Concur

Opmerkingen: I am the administrator of Concur in the company where I work, together with my team. We use SAP Concur at our company to manage travel & travel expenses. It was the best thing that ever happen to us regarding expenses & travel - very good management and very custom content in order to adapt each reality to the tool.

Pluspunten:

It is very intuitive, very flexible (since we are connected to other systems and it works quite well). It is a tool that offers an endless number of features that any company would like to have in order to optimize its employee expense & travel management.

Minpunten:

The only cons against SAP Concur I find is that, being a person who implements Concur projects in several countries, SAP Concur only works with country specifications when these are legal requirements. That is, if it is not a legal requirement but it is a constant practice of the company, Concur does not provide it. I think this is a cons against the tool, since it leaves users unhappy and in need of more (most of the time what happens is that users gain some features, but lose others - country specifications - that were already automated in tools previously used). However, I love the tool and I think it is a great asset.

SAP Concur - Expense Management from a Business User Perspective

Opmerkingen: Overall, SAP Concur Expense management fits what our company is expecting from it.

Pluspunten:

Concur is a great way for a company to manage employees' expenses. You can customize and input your own controls to ensure that employees cannot take advantage of the system and that any fraudulent activity is prevented.

Minpunten:

The one part that SAP Concur could improve upon is that they could provide more flexibility with the missing receipt affidavits. At our company, we require employees to have itemized receipts along with the credit card receipt to verify the legitimacy of their purchase. If an employee is missing one of them, they can attach the receipt that they have, but cannot create a missing receipt affidavit for the one they are missing.

Is SAP Concur the Right Travel and Expense Management Solution for Your Business?

Opmerkingen: SAP Concur is a good choice for businesses looking to automate and streamline their travel and expense management processes. Its range of features and integrations can help businesses manage and track employee travel and expenses more efficiently, while its advanced security measures provide a secure and reliable platform for conducting transactions. However, it may not be the best choice for businesses that do not have a high volume of travel and expense activity or those that are not willing to invest the time and resources required to set up and customize the platform.

Pluspunten:

SAP Concur is a travel and expense management platform that helps businesses automate and streamline their travel and expense processes. It offers a range of features and tools to help businesses manage and track employee travel and expenses, including support for booking travel, creating and approving expense reports, and integrating with popular accounting and HR systems. SAP Concur is abale to automate and streamline travel and expense management processes. This platform helped us to reduce the time and resources they spend on manual travel and expense tasks, freeing up more time to focus on other areas of our business. Platform's integrations with popular accounting and HR systems, such as QuickBooks and Workday, which makes this a Powerful System.

Minpunten:

According to the experience, this platform may be expensive, especially for businesses that have a high volume of travel and expense activity.

Concur is a four letter word with most people at my institution

Pluspunten:

It lets me log in easily most of the time.

Minpunten:

concur is a bad word or dreaded verb for most people who have to do reconciliation and expense requests at my workplace. we are not sure if our version is formatted/layed out/compiled specifically for us or if all other companies have the same problems. admittedly everyone hates accounting for their purchases. and you already asked and made sure it was okay to spend money from the budget. then you have to create an expense request ( paper trail / auditing document ) so that you can then buy something. then after you buy it and finally get a bill/receipt you go into concur to settle things up. but when you go to grab the request to link it to the autopopulated transaction, you have to look closely to see the little blue link that allows you to link the receipt to the request to the purchase. if you miss it on one page it doesn't appear easily in the expense report page. so when you get a new notification with a new expense, it is more linkable to go find your original request to link it to a new report expense to create a new report file and autoload the expense and attach your receipts. it would be nice if their were more cross links from expense to request that were more up front.