Frazer reviews

Frazer is the an important part of any auto dealership

Opmerkingen: Length of time a vehicle is on the lot is easy to track with this software. I am able to keep a reign on floorplan expenses too.

Pluspunten:

Ease of use and the customer service area. If you need anything - just call. They are informed and ready to help!

Minpunten:

I would like to not add a new vendor for purchases from an individual. It would be easier if you just had an option to select individual and add information from that screen

Best Value I have seen

Opmerkingen: The benefits vs cost is the number one reason dealerships should utilize Frazer DMS. Its layout is the easiest to navigate that I have come across to date. I can have an entire deal loaded, printed, and then closed quicker than all the other DMS systems I have used in the past.

Pluspunten:

I currently use Frazer software to desk and print car deals. I am a huge fan of the reporting feature as well. This helps me greatly to compare specific time frames as well as calculate commissions when needed. The customer service feature is most likely the best I have come across in 20 years of working in the auto sales business. They are quick to answer questions, always has a solution, and will remotely take over the computer to assist in whichever issue we are experiencing.

Minpunten:

The printers can sometimes give us issues. I am not sure why the dot. Matrix has to be powered down before each form is printed.

Great SOFTWARE

Opmerkingen: My experience with Frazier is highly recommended to any car dealer

Pluspunten:

Compared to other crm software Frazier is a complete breeze

Minpunten:

When i first started using Frazier we couldnt not do autopay now we can. Greaf change and growth

A Full-Featured Package for Small Independent Dealers

Opmerkingen: Despite the frustrations I experienced while using Frazer, I have to admit that for the price you pay, you get more than an excellent value. With that said, I would gladly pay more for snappier responsiveness, true web/cloud based services, and a bit more simplicity for the important things... like selecting a slate of forms and just letting them print with the defaults unless I specify otherwise. The hosting business is for the birds it needs to be web-based and responsive. We're out of the stoneage!!

Pluspunten:

There are some areas where Frazer punches way above its weight and delivers unbelievable value for the price you pay. For example, the integration of FinanceExpress to rate VSC, GAP, and other ancillary products is terrific (if you're working in an environment lacking true menu platform. It makes canceling a VSC or GAP contract (flat cancellation -- not for repo or cust request) a breeze. Frazer's integration with DealerTrack for RegUSA & ELT are a bit clunky, but the info was there and I didn't have to retype it, and for that I will always be grateful. There's also a [probably] little-used feature called FETCH that lets you shop insurance for a customer once you've entered all their information into the deal. It has provided a way to go for insurance for customers on a number of occasions that I wouldn't have otherwise found. The nice people who work in the forms department are beyond amazing and quickly get forms added and properly programmed so they print with the proper data in the proper spots. They do a great job in a short turn-around time.

Minpunten:

Every PC I wanted to work on with Hosted Frazer, I had to go through. rather laborious and finicky installation process that would create all kinds of whacky folders. And the "hosted" part is no joke... it creates a virtual machine with it's own file structure. While its faster than the old client-server system, its still frustratingly slow in comparison to fully web-based DMS solutions. It could take several minutes if I wanted to adjust a deal to a max amount to finance or a max payment for Frazer to calculate that out. THAT'S OUTRAGEOUS!! And we had blazing fast internet!!! I like the idea of having form packs... but I still have to click through prompt after prompt to get my docs to print. And PRINTING... IT is SLOW! I cannot tell you how many times I spoke ill of this DMS because of the difficulties I had printing documents. I was at the point of just going to a system of hash marks on index cards to keep track of things than deal with Frazer again when I called support and they walked me through setting my printers and making changes when I went to another of our locations. I made an infographic hand out for our all of our teams across all locations because that help tool isn't a Frazer thing. OH, and when you go to save a document, say on your desktop, you have to navigate through a confusing tree of unfamiliar drives and directories to save the document where you want it because your Desktop isn't really where your desktop normally is when you use hosted Frazer.

Excellent choice

Pluspunten:

It breaks everything down for easy use .

Minpunten:

Nothing i have no complaints about this software

Why I have used Frazer DMS software for over 20 years

Opmerkingen: I have never in over 20 years encountered an issue with Frazer DMS software that couldn't be reconciled with a simple call to the help desk.

Pluspunten:

Their support team is ready and able to help us with any question, whether it is about a specific report or function, like handling a repo within the system, or an accounting question. Their support team is ready and able to help. The program is straight forward and ergonomically design with common sense and ease of use at the forefront.

Minpunten:

That [SENSITIVE CONTENT HIDDEN] moved from Atlanta to New York state

The Best software for Buy- Here Pay- Here with the best Support

Opmerkingen: Total Satisfaction and the best service in the software business.

Pluspunten:

the ease of learning it plus the great tech support we have always received when purchasing a new computer or if we had a glitch Help Desk were always quick to resolve.

Minpunten:

I can't seem to think of any cons. Totally satisfied!!!

FRAZER IS MY RIGHT HAND

Opmerkingen: FRAZERS SIDEKICK DOESNT PROPERLY UPLOAD THE PICTURES TO MY WEBSITE

Pluspunten:

THE INTEGRATION BETWEEN FRAZER AND ALTS OR ETAPS IS SO HELPFUL, AND OFFERING OUTSIDE FINANCING THROUGH THE PLATFORM HELPS CREATE AN INCREASE IN SALES BECAUSE OUR CUSTOMERS CAN LEAVE FINDING THE FINANCING TO US.

Minpunten:

I WOULD ONLY ASK HOW TO GET SIDEKICK TO WORK

Fairly Priced

Opmerkingen: Overall this is a great dealership program, it has all the bells and whistles. The price is amazing. There are even multiple payment options which really makes it affordable. I recommend you ask Frazer for access to the free demo.

Pluspunten:

It's great that you are able to link your website, craigslist, etc. directly to the program. Anytime a new car was entered into inventory, priced, photos, and all mechanical issue were complete. With the press of a button my website was updated, Craigslist ads posted and all documents printed.

Minpunten:

For all that this program does for the price, no Cons for me at all.

Great for any sized auto dealership!

Opmerkingen: I loved it any the customer service was awesome. I am thinking of going back.

Pluspunten:

All the paperwork you need is right there!! And financing options!!!

Minpunten:

I can't remember if it ships my inventory out to other places or not. And it doesn't host me a website. It's been a while, maybe they do now.

Truly Great for a moderate Dealer!

Opmerkingen: Made selling cars EASY!

Pluspunten:

I really love that everything is straight up. You can basically train anyone very easily. When I first started the program, I was thrown in by management. I called support with small things I couldn't understand and they would log in to my desktop and guide me step by step. They really took time and put effort into teaching their customers how to use the software. The sales screen is easy, inventory is easy, bill entering is easy. I mean it is an easy software. I love this and recommend it for sure. They even ask their customers for more ideas! We all get to vote on the idea and if it reaches enough votes, they will implement it in the system!

Minpunten:

I think what I dislike about the software is that it is not customizable. You can't change the backgrounds and such. There is no room to change the colors to match your business or anything like that. It is not huge set back however, it is still great.

Frazer review

Opmerkingen: Extreamly happy with this product and value.

Pluspunten:

Easy to set up and running. Learning is easy and very accurate.

Minpunten:

Selecting input to get the report is lacking more selections.

dont sign up for frazer pay they have no one that they can get ahold of and they will create the dis

Opmerkingen: bad all bad how can you call my customers family members at that and tell them you are refunding them there money and dont send it back to them but keep it. Give it back to them so we can process thru another proccessor. its not your money to hold you are a processor and nothing more then that you didnt do the deal and you dont have the product we will find another proccessor and go to dealercenter as well

Minpunten:

that you dont call or answer the phone for a credit card dispute that you dont even have a contact with them but they can hold businessess money up for no reason the fact that i got customers on the phone and you hung up when they said frazer contacted them why are you calling my customers

The Best Used Car Dealer Program

Opmerkingen: I have been with FRAZER software since 1992. and I have nothing bur positive things to say about [SENSITIVE CONTENT HIDDEN] and his staff. His team is friendly, incredible, amazing and very knowledgeable.

Pluspunten:

Ease of use and how much it can do for your business. Customer support is the BEST of any industry.

Minpunten:

I cannot answer this question because there is nothing I do not like about it.

Best Auto Dealer Software out there!

Opmerkingen: Frazer has been the easiest and most affordable software used. It is very easy to use and set up. Customer service is great. Great way to keep track of inventory and customer accounts. Never had any issues. It backs up every day. When my computer recently crashed, it saved all of our data and customer service was able to quickly re install and load everything onto the new computer.

Pluspunten:

Frazer has been the easiest and most affordable software used. It is very easy to use and set up. Customer service is great. Great way to keep track of inventory and customer accounts. Never had any issues.

Minpunten:

I would not change anything about this software.

Amazing program at an affordable price.

Opmerkingen: Frazer is making it so that my inventory/marketing/sales is all in one place. It even keeps a cloud record of my policebook so that I dont have to worry about it.

Pluspunten:

This software makes managing a dealership very easy. It integrates with your finance lenders and marketing sources very easily. Customer service support is always helpful. They can log into your computer and help you with literally anything you need. If there are forms that are not uploaded they can upload them to the software for you.

Minpunten:

There are no cons everything works as it should.

Good basic platform

Pluspunten:

It is easy to add inventory. The system updates nightly.

Minpunten:

Searchable criteria is minimal. Basic reports are easy to create, but if you are looking to report specific information, it's next to impossible to modify.

jason's review

Pluspunten:

the ability to add repairs to customer accounts and its ability to integrate with outside software

Minpunten:

it does not include additional amounts (repairs, etc...) with cust refinance option.

Excellent software for a car dealer

Opmerkingen: Very satisfied and been a customer for over 25 years, maybe longer, can't remember when I started with Frazer.

Pluspunten:

All the forms that we need can be installed in the system and it's easy to use. Great customer service when we need it.

Minpunten:

I don't know of anything to improve upon

Affordable & Easy To Use

Opmerkingen: Frazer has been very helpful in keeping track of all payments, costs, inventory, profits, etc.

Pluspunten:

Frazer is an affordable dealership software. Easy to track vehicle costs and payment for in-house financing. You can use on multiple computers. Uploads pictures straight to advertising websites. Creates all forms for sales. Customer service is great.

Minpunten:

You have to pay a lot extra for certain features like ach payments, text messaging, and some other features.

Great bang for your buck

Opmerkingen: Frazer is always a pleasure to work with. They have a very friendly and knowledgeable staff to help with any questions.

Pluspunten:

Love how easy it is to use Frazer. And love how easy it is for support to help out with any questions especially if they need to log in.

Minpunten:

Actually there is nothing I dislike about the program it does everything we need it to do and then some.

Frazer

Pluspunten:

The ease of taking payments over the phone is what i like most

Minpunten:

i have not found anything i dislike about Frazer

Super easy dealer program

Pluspunten:

If you are a smaller dealer, This works great! super easy. Love the craigslist option. Makes it easy to do online sales.

Minpunten:

It isnt as updated as much as the newer programs. Would be great if they came out with a text option.

Absolutely awesome. Support is second to none.

Pluspunten:

Ease of use. What I didn't understand, was quickly and easily explained. Every support item needed was resolved quickly.

Minpunten:

Doesn't automatically sell the cars for me. :) Maybe some add-on accounting features. Need a cash flow statement. Customizable one along the lines of the export feature but with accounting item. ???

[SENSITIVE CONTENT] iS THE BOMB DOT COM

Opmerkingen: Mostly
[SENSITIVE CONTENT].... [SENSITIVE CONTENT] is Frazer, Frazers best asset right there... needs a raise, and a promotion. DEAD SERIOUS. HE HELPS PEOPLE.

Pluspunten:

not so much the software(i mean, frazers great and all) BUT, [SENSITIVE CONTENT]... he's the man.

Minpunten:

None, I HAVE NOTHING BAD TO SAY, ONLY GOOD THINGS ABOUT [SENSITIVE CONTENT]..