Software voor onderhoudsbeheer die tools integreert voor compleet beheer van preventief onderhoud, evenals magazijn- en inkoopbeheer.
The customer service Mapcon offers is excellent. The software allows you to manage your equipment and personnel efficiently.
Sometimes it does get confusing on what reports I am needing to run.
Reviews filteren (144)
Reviews filteren (144)
Huge Benefits For Our Maintenance Team And Fantastic Support
Opmerkingen: Mapcon is very useful for our maintenance team and allows for tickets,inventory,problem management and issue tracking. it is easy and support is fantastic to work with
Absolutely amazing support,easy to work with and they know their product
Has a very classic look to it, to me that is not a big deal, but some users expected a clean fancy look
Hard to learn, great to use
Opmerkingen: This is a review of an older version of Mapcon (5.2). I am new to the facilities management world and part of my introduction was learning Mapcon. As I said, we have an older version which is not as user friendly as the current one. However, the people at Mapcon have been fantastic at helping me understand; Steve in particular has given me hours and hours of training, both over the phone and through a hands-on class at their office in Johnston, IA. He has a way of explaining that flicks a switch in my brain and makes everything clear. After working on and with Mapcon for a year, I am a believer. While my company is still just using a small percentage of the capabilities, I can see huge possibilities for the future. As we continue to add data and expand our usage, Mapcon will become more and more valuable in cost reduction, changing from reactive maintenance to proactive, and updating our technology. I have read reviews on CMMS systems and one constant pain point is data entry. My version of Mapcon is clunky when it comes to adding inventory; one window to create the record, another to create the image, another to seed the inventory. While entering inventory was tedious, we used that time to also reorganize and purge our parts room. Now we're proud of our clean, well-organized, easy to use parts room and corresponding Mapcon data. The techs can find what they are looking for much easier as all parts are in the computer with locations, quantities and manufacturers stock numbers. Once we add min/max numbers we will start to utilize the reporting on low inventory and not have to depend on the human factor. So while data entry was time consuming, the result is definitely worth the effort. We've also started on updating and filling in data on our equipment. By creating levels of locations we can start tracking breakdowns better and see trends before they become catastrophes. We're adding exploded views to the equipment so when a tech needs a part, he can pull up the image and find the part number, then pull up that part number and find it quickly in stock. Every step we take builds to the next, making Mapcon more and more robust and essential. My future will consist of creating and using failure codes, cycle counts and adding bar coding capabilities. Mapcon allows me to see how this all works together to benefit my team, company and the bottom line.
All areas work together, but you don't need to use all capabilities to get results.
Not user friendly
Reactie MAPCON Technologies
6 jaar geleden
Hello Jennifer, Thanks so much for the compliments! I'm really glad you were able to attend 3-day training here in Iowa, and I am glad to hear that you got something out of it, aside from looking at my handsome face for those days :) I truly enjoy doing these training classes, and I am really glad it shows. -Steve
Opmerkingen: I was using a different program in the past and we switched to Mapcon, thinking it would be more powerful. All in all, I have to say it's "6 of one and half a dozen of the other". Although some features are nice to have, the overall user friendliness of the program and the logic of how it should work are still lacking. I think there could be many more improvements done to this system.
I like the ease of the pm scheduling, and the automatic scheduler. So if I am on vacation I know the PM's will still be generated and nothing will be missed. I like the idea of the hand held devices, so that the tradesmen can access their work orders onsite and close them off.
Although the pm scheduling is very handy, the drawback about it is that it won't accommodate a rotating resource schedule. Also, it is is very difficult to schedule pm's that are on a seasonal basis only. Also, I found that if tradesmen are closing out their own work orders, then you can't assign multiple men to one work order, because once that work order is closed by one person, it ends up closed for the other person who is assigned, and then their work order "disappears" on their open list and can get forgotten. So, multiple work orders have to be opened for the same job and assigned individually. Also, the program seems compartmentalized. I should be able to open, edit and close a work order all from the same screen. It's not very user friendly in many aspects.
STRIVING FOR EXCELLENCE
Opmerkingen: United Wisconsin Grain Producers LLC (UWGP) started using MAPCON in 2005 when production of our facility began. Since this time, MAPCON has become an important key to our day-to-day successes by providing and modifying a maintenance program that meets our ever changing needs. Using MAPCON has allowed UWGP to maximize maintenance records and store pertinent information that can be retrieved quickly. We are able to identify and stock critical parts while keeping an accurate inventory. UWGP also has a valued benefit of scheduling preventative maintenance; which reduces both downtime and maintenance costs. UWGP knows that support for MAPCON is only a call away. By utilizing all the tools available in MAPCON, UWGP has become #1 in plant up-time and #1 in low maintenance costs according to the 2013 Christianson & Associates Benchmarking Reports. UWGP employees are very proud of these accomplishments. This only proves that MAPCON is the heartbeat of the maintenance department. UWGP is always looking to achieve maximum efficiency along with increasing performance. MAPCON is growing right with us. WE ARE STRIVING FOR EXCELLENCE
First of all the customer service. In the beginning I called/emailed a tremendous amount. In time things came easier and I didn't have to call/email as much. Truthfully one day I got an email asking me how I was because he didn't hear from me in a while. Its nice to know they are only a phone call or email away. Mapcon always gets back to me and if they can't at that moment they always send me another email address or phone number. Its nice to know someone always has your back.
Not so much me as the coordinator. I am happy with the software and am always striving to know more and get better at running it. Its the ones that pay the bills and signs my check. I guess the cost is hard to swallow.
Reactie MAPCON Technologies
6 jaar geleden
Hi Dawn! We took what you said to heart and have created a LinkedIn Group specifically for MAPCON users. Here is the link: https://www.linkedin.com/groups/8578280 Thanks for the feedback, and we hope to see you posting in the group! -Heather
Not for all manufacturing companies
Opmerkingen: We try to use it as the maintenance management module, for this it is useful in the handling of work orders and documentation, but we could not link it with SAP in any way so we don´t use it 100%
If you use it in your company from the beginning, it will be great, because its capacity is robust to cover all the management, both maintenance and human resources, supply chain and asset management.
If you already have some management software in any of the areas, it does not allow you to link them.
Opmerkingen: We have developed a working database consisting of our equipment and the tracking of maintenance functions in relation to it.
The ease of which training can be passed on to those who have no prior knowledge of a CMMS.
I would like to gain more knowledge in the automation of the Inventory Control part of the program. This is not a shortcoming of the software, only of my exposure to it.
Opmerkingen: Manage Maintenance aspects from all side, financial, cost, warehouse, labor .. etc
Easy, Functionality rich, Many modules, fast, requires little processing power... Good from most aspects, The unlimited requester, Email transfer to work request, Scheduler
Price dependent on no of Assets/locations .. but Prices stays within the low range
Opmerkingen: The Mapcon software has changed our business and decreased our overall emergency breakdown calls.
Easy to setup and easy for my maintenance staff to use.
Could be easier to jump between windows.
Opmerkingen: The software has been very user friendly and has functioned well for our growing company. The reports are easy to use and provide information that is necessary to find problems in our equipment.
Easy to use
Could do more functions.
Slightly complex, but overall excellent peice of software.
I like the fact you must identify who is raising a request on the system, in a arge company this really helps with identifying who to contact should any issues/questions be raised from the request. The management of work and alloction of tasks is a brilliant feature with this software, for this alone I highly recommend it.
I personally find this software quite complicated to use, it took me quite some time before I was able to understand all of the different functions on it. I hadn't actually realised there was a proper training course available to teach you how to use this program, perhaps if I had taken this course it might not have struggled.
Review of MAPCON customer experience
Opmerkingen: I am the MAPCON admin at my company, and I have had a mixed bag of experiences with MAPCON. I find the software interface to be difficult to navigate, antiquated, overly complicated, and non-intuitive. On the other hand, it has been very reliable, and to my knowledge, the database has never gone down. The fact that it is so complicated means that It also has a great number of options, if we decided we needed them. Customer service has also been a mixed bag. I have not yet found a problem that could not be solved by customer service, and the person I work with has always been courteous and pleasant to work with. On the other hand, followup is severely lacking, and I have to be the instigator to get any work completed or problem solved. For example, I was told that a new update for MAPCON was coming out back in April or May, and that I would be contacted about getting that update in place. I never heard back about, and now it is October.
It does what is says it will do, and is reliable.
The difficulty in figuring out how to use it, both as an administrator, and as a general user.
LITE Version not great
Opmerkingen: Get what you pay for. Lite version, no technical help without paying extra. Can't set default view order in any lists and there are way too many mouse clicks I the work flow. For those that are using it for the first time, it may be perfect, but those that are familiar with asset management software and work order related software will immediately see how the work flow is clunky. It does give me a way to catalogue work orders and assign them on a very basic level, so for that I guess it is what it is.
Allows me to associate equipment to work orders. Something I can't do with Free software found elsewhere.
The many mouse click work flow along with not being able to have a default list view in all areas especially location pick lists.
Mapcon is a Great Software for Industrial Maintenace
Opmerkingen: We are TS16949 (Automotive Certified) company and Mapcon is our main software for Maintenance control and Calibration Matrix. Besides being a great and easy to use tool for us, all the customer and registrar audits have been impressed with the level of control and accuracy that we have. Definetively a great decisio to use it.
Easy to use, very powerful application.
A liitle pricy
Opmerkingen: I have been using mapcon for about 4 years now. Being in the system every day I have found many ways to do things and complete tasks that I need to do. I find it to be a good system and the customer support has been great every time I have contacted them. Thanks again for the support.
nothing as I have not used any other software.
Love the system!!
Opmerkingen: Mapcon makes our experience as a facilities team easier to control and organize. The PM's keep us on track with our equipment and lets up trail all projects from start to finish!
PM system that automatically reminds the team of what is needed at that time.
The fact, that we have to buy multiple license to use.
Opmerkingen: Started using MAPCON 10 years ago . I like this software for the applications we use it for and its interfacing.
User friendly great support when needed. Train courses are helpful.
I would like to see a back button instead of an exit button.
Opmerkingen: Overall MAPCON program works good. Purchasing and work orders works good. Farley new and learning how to navigate implementing inventory parts.
Vendor, Purchasing, Work Orders, Requisitions all work great. Easy to work on the MAPCON Program.
Inventory seams to be complex. seams like lot areas in MAPCON to put into the program.
Just what we needed.
Opmerkingen: Mapcon has enabled us to not only track schedule and remind us for PM's, but allows us to gain valuable metrics, concerning parts inventory, labor planning, and downtime. It is very easy to use and set up. We researched many system and "test drove" several and Mapcon won out as the clear choice.
Ease of use, easy setup. Support is awesome!
Not as customizable as we maybe would like
MRO inventory control
Opmerkingen: I have had a great experience with mapcon
lots of different functions that can be done
not very easy to use for people who are new to it
Mapcon 8 months in.
Opmerkingen: Mapcon is not as user friendly as expected. The reports are not customizable without paying an extra programming and maintenance fee, they do not report as selected by there menu. This software takes a lot of resources to manage.
The emailing of work requests by plant personnel.
Reporting is not very intuitive. requires a lot of time to manage this software.
Reactie MAPCON Technologies
6 jaar geleden
Hi Richard, Thank you for leaving this review. Our programmers are focused on enhancing the reporting tool currently. In the meantime, please call us if you have any questions. -Diane
Opmerkingen: overall this program works, it just takes time learning it as does any other program. costumer support is top notch.
takes some time to get use to.
FOUND IT IS EASY TO USE ONCE YOU FIGURE IT OUT.
I HAVE BEEN USING MAPCON A COUPLE YEARS NOW AND STILL LEARN NEW THINGS TO DO OR EASIER WAYS TO DO THEM.
Opmerkingen: We needed a way to track Work Orders and Preventitive Maintenance scheduling, Mapcon provided this and more.
Lafayette General Health
We have information at our fingertips. As long as the information that is put in is accurate, we get accurate reports. The reports we have gleened from MAPCON have helped us to pass our Joint Commission Surveys over the past 20 years.
Nothing specific. If I had to pick something, I would say that when trying to edit frequencies my system is slow at times; however, I don't know if it is on my end since it is hosted on our server or on MAPCON's end.
mapcon at work
Opmerkingen: the customer service is good. when you call they will work through what the issue is that your having. or if you need coaching on the app they will show you how to do it.
I like that everything we need just about is located in one place.
the search feature does not pull up some things the first time you search for it. it does the next time.