Volusion eCommerce reviews
Beoordeeld op 29-6-2018
In over 10 years with Volusion my overall experience has been fantastic!
Opmerkingen: This software has allowed me to run a successful online business for more than 10 years.
Pluspunten: I love everything about Volusion. The software is easy to use and it does everything I need it to do. In my 20+ years in business online I have had a lot of ecommerce carts and nothing even comes close to what Volusion does. Their support is excellent, although at times you do have to wait to speak to customer service, but they always resolve my issues quickly. They have even at times fixed things for me that is not really in their job description. My site was recently redesigned with a new template and it is so much easier to navigate and I have and so many compliments from long time customers. It is hands down the best shopping cart I have used in 20 years. The help files they provide are very helpful and I am able to resolve many issues myself. They are constantly adding new features that make my day to day life easier.
Minpunten: At this time I can only think of one issue that I wish were different. There are a couple reviews from customers that are inaccurate and unfair. In these cases I like to reach out and type a response. The software allows you to do that but you cannot create spaces between what they have typed and what I type. Not only will it not allow me to start a new paragraph, there is zero space between their response and mine. Although I am a perfectionist and wish I could create additional spaces so they can be read easier, it is definitely not a deal breaker for me.
Beoordeeld op 8-6-2018
Very robust software but an outdated dashboard
Opmerkingen: This site had a lot of features I loved and were automatically included. Multi-level pricing, customer ticketing, ability to receive multiple payments against an invoice. Features that I no longer have on Shopify or have to pay extra for.
Pluspunten: The best thing about Volusion is that many of the features are automatically included in their packages. Unlike Shopify where you have to add other apps to do things you want it to do. We were on Volusion about three years before switching to Shopify and it wasn't our choice to switch.
Minpunten: It wasn't easy for my staff to learn and the dashboard isn't very user-friendly or aesthetically pleasing like it's competitors. There aren't many free themes that make your site look amazing so you really need to pay for customization unless you know how to do it yourself. Also, downtime. It didn't happen often but when it did, you just have to wait until it comes back up.
Beoordeeld op 30-3-2018
OK if you aren't looking to do much.
Pluspunten: It has built in inventory and purchase orders, so you can get away with just using Shipstation for shipping. If you are selling a small assortment of products on your own site only, this might work for you.
Minpunten: API is an absolute disaster. You can't find an agency to work with the API because it's proprietary, so you're limited to who is already partnered with Volusion. Do not, under any circumstances, use Volusion's native eBay and Amazon integrations. In fact, if you want to list products on a marketplace, it's best to use any other shopping cart. Parent-child products instead of swatch-linked and organized product variations. Inflexible because there are no metafields that you can create. It's either their predefined fields or nothing at all.
Beoordeeld op 17-2-2019
Good, but costs build up fast
Opmerkingen: It served its purpose early on when I was a small ecommerce store, but I outgrew it much too quickly.
Pluspunten: I liked that it was easy to set up and get going. The user interface was simple and I was able to teach others to use it quickly.
Minpunten: While there were several small issues with its ability to interact with other services, my primary concern was that the bills just kept skyrocketing. My "usage" was reaching a point I had to find another option because the additional fees each month were astounding. Support was less than helpful of supportive of options to help mitigate the issues. Ultimately I ended up finding another provider.
Beoordeeld op 14-6-2018
It's full featured, but has fallen behind to more modern competitors
Pluspunten: Very nuanced. Product options, shipping options, categories, etc. provide many options for customizing your store without the need for 3rd party integrations for added cost.
Minpunten: When issues arise, there is no email support, limited phone support and a live chat window (using Intercom) that just doesn't cut it. When a store goes down or has an issue, it's important to know exactly what the status of that issue is, and a live chat that can sometimes take an hour or more for a reply is insufficient. Also, bandwidth costs are VERY expensive and bills can add up quickly for established stores.
Beoordeeld op 23-1-2019
Volusion has given us a great web site
Opmerkingen: We have been using Volusion since 2011. It has never failed us. Never has a customer or a potential customer called with a complaint about any aspect of our web site. We have hundreds of products, and thousands of customers. It is so easy to create new products, new pages, new categories, and arrange them as I wish. Volusion ia also handling our PPC accounts, creating and maintaining ads, with weekly reports. Overall, I would recommend Volusion to anyone looking to create a digital storefront.
Pluspunten: The stability. There's never been an issue with connectivity.
Minpunten: There are not very many options for offering my customers discounts. Coupon codes are very restricted.
Beoordeeld op 1-8-2018
Maybe not the best choice, but not a bad one
Opmerkingen: It is not bad, but probably you will find better options
Pluspunten: I liked that it is easy to set up a fast and more or less professional looking ecommerce stores. And then sales follow.
Minpunten: As a customer I felt that they were more about developing their other platform for big companies (mozu) than taking care of updating Volusion. Templated where looking dated, it could not be multilanguages, and I had to pay strong extras to add some basic features. Anycase, it is a good platform, customer service is very attentive and I had good sales results with them.
Beoordeeld op 21-11-2017
I have been with Volusion for over 10 years and have never been disappointed.
Pluspunten: Continuous uptime, fast & friendly customer service and tons of features to customize your site. I tried the SEO plan to optimize my site and my organic search is up dramatically, well worth every cent.
Minpunten: Can be somewhat daunting to get set up, but you'll get it. UI can be a bit confusing, but the Help Center is really easy to find and get all the answers you need.
Beoordeeld op 5-6-2018
Volusion is good platform for small business.
Opmerkingen: Overall it as been an asset to our business.
Pluspunten: It is easy to set up and get started. You can quickly load products via spread sheets and process orders quickly
Minpunten: It doesn't offer as many integrations as other similar products. Customizing your design is difficult and it is missing some features that would be nice - such as advance reports and coupon functionality.
Beoordeeld op 20-3-2018
All-In-One e-Commerce Solution!
Opmerkingen: We did extensive research on an e-commerce platform. Volusion blows competitors out of the water. Easy to use and professional tool.
Pluspunten: Features social media integration, very user friendly, advanced shopping cart features. It is affordable and there are no transaction fees. It is also mobile-friendly! Easy to create a professional, custom design. Special themes cost extra, but even the free themes are great!
Minpunten: The customer support and support resources are not the most helpful. Sometimes you have to spend some time digging through the support to find your answer. There are also bandwidth overage fees, so make sure to plan for that.
Beoordeeld op 4-12-2017
Spectacular experience with Volusion over the last 8 years since opening my online business!
Pluspunten: It does everything I need it to do to run my online business http://www.rtrkidsrugs.com. It was easy to setup & it works perfectly! I like the content management aspect & ease of use! I have been involved in all aspects of setting it up & using the software & I have been well pleased.
Beoordeeld op 14-5-2018
I do not recommend using Volusion
Pluspunten: Exporting data out and importing it back in is pretty easy, and pretty fast, but that is the only Pro I can think of...
Minpunten: It's not free itself, its a hosted, paid solution. You have very little control of the codebase, which highly interferes with customizations and SEO.
Beoordeeld op 18-4-2018
rebuilt our website through volusion website and CRM
Opmerkingen: having the website and CRM in one place made everything extremely easy and streamlined.
Pluspunten: I liked how the website was connected to the CRM system. Made it easy to go to one place to do everything I needed to do and could really calculate conversions
Minpunten: It was a little difficult to design the website exactly the way we wanted it to be, tho that may have just been my bosses doing.
Beoordeeld op 11-1-2019
Easy to navigate
Opmerkingen: I like how we I can navigate easily and easy to lean the system
Pluspunten: It's people friendly. It's easy to insert notes and fast learning.
Minpunten: The system is slow sometimes when there is system maintenance
Beoordeeld op 6-3-2019
Opmerkingen: I was looking for a new eCommerce platform. I have tried several and had pretty much decided to use Volusion. The software was easy to use, the templates were clean and simple, the overall look was for me. Then, their customer service agents started calling me, emailing me, and texting me NON STOP. I have been receiving communications from them 3-4 time each day since I started my trial period. It is very annoying, disrupted, and time consuming. I am the type of person who will ask for help if I need it. The incessant communications were very disruptive to my schedule. I will not be using this software.
Pluspunten: The software seemed very user friendly. The templates were clean and simple yet eyecatching.
Minpunten: The software itself did not have any cons for me.
Beoordeeld op 8-5-2019
Opmerkingen: I have operated 8 different websites out of Volsion and I enjoyed working with the platform. Support was great when needed, and website are clean and functional.
Pluspunten: Volusion is easy to setup, add products, and use. There are some great features, such as CSV imports/exports and built in CRM. For the small business you have many tools at your disposal, and it makes it easy view and process orders.
Minpunten: The templates are a little difficult to modify, but not impossible.
Beoordeeld op 9-4-2018
Easy to use ecommerce software with limitations to customization
Opmerkingen: Modern looking website with a simple, easy checkout
Pluspunten: This software is great if you want a quick solution for a modern looking website with ecommerce capability. Easy to set up, not expensive, modern checkout (single page) and mobile friendly. It is also easy to edit the design with direct access to a HTML editor if you wish, or a WYSIWYG if that is easier for you.
Minpunten: If you have a lot of inventory, or want to customization the products and design, there are limitations to doing so. Also the web interface for customizing products, designing your site, can take awhile to learn and be slightly buggy. Only one person should be logged in and making changes at a time.
Beoordeeld op 17-2-2018
They need a long way to go
At first i was excited to hear about volusion, there were compared to shopify.....
who ever made that comparison i wonder if they ever even used either system ????
I did not use volusion for very long because with in the first 20 min of singing up i realized they had nothing i needed, there interrogations were like 4 apps, their customer service was great they did try to help me and followed up with me about what i needed from the site. but they just didnt have what i need. (i sell on multiple platforms) if you are usinsing this for a non ECommerce site,i think this may work for you. I do not recommend this for stores with goods/ selling ect.
I did not like that customer serivice wanted me to tell they what they need to add to their site..
they also said they did have other apps, but they were not online and we could "talk about them"
not a fan of that.
Beoordeeld op 15-8-2018
Volusion may have been one of the first but its starting to come in last.
Pluspunten: A good platform to launch a site on with ease.
Minpunten: There are just too many competitors that do this better than Volusion does.
Beoordeeld op 29-8-2018
A nice option for eCommerce Businesses
Pluspunten: I like that it is an all inclusive solution for eCommerce Storefronts. You can customize nearly everything from start to finish, which is a very nice feature.
Minpunten: There is a HUGE learning curve when working on this software. It took quite a long time for me to learn it and become proficient.
Beoordeeld op 30-5-2019
Lots of great features right out of the box
Pluspunten: Lots of great features come as standard and aren’t an optional paid extra like other solutions. Has a lot of great integrations.
Minpunten: There can be some confusion in the backend working out where certain settings are.
Beoordeeld op 19-2-2019
Pluspunten: I really like the fact that Volusion is very user friendly. Also the customer service is fantastic very friendly and on the ball.
Minpunten: I like everything about Volusion! Everything is wonderful.
Beoordeeld op 20-7-2019
Quick and Easy and Productive eCommerce Platform
Pluspunten: The free trial allows users to see how quick and easy this software is to use. It may be better suited to small companies but seems to have enough functionality to be used by larger ecommerce sellers as well. Customer Service is excellent.
Minpunten: A bit tricky to use while selling on eBay or Amazon.
Beoordeeld op 9-8-2014
Easy to setup, the worst customer service and support
Opmerkingen: We have been on Volusion for 4 years. A little over a year ago they released AMAZON, EBAY, and GOOGLE STORES integration. For a year now we have had trouble tickets open on ALL 3 integrations. We have logged all the issues and even explained how to resolve them, but they honestly do not care to (this actually came from one of the CS managers.) As long as they continue to sign people up, they do not have to be quick to respond to these issues. BY far the worst customer service experience I've ever had with any similar service. We have been working on re-platforming for 6 months so that we can leave them and never look back. Honestly, STAY AWAY at all costs.
Beoordeeld op 8-12-2016
Opmerkingen: This E-commerce platform gives you templates to choose from so you can make your website the way you want. It is easily customizable. Also, the website offers a free trial period so you are able to test it out before paying monthly.