Over iContact

Met de krachtige en gemakkelijk te gebruiken e-mailmarketingsoftware van iContact verzend je snel e-mails die hoge prestaties leveren.

Meer informatie over iContact

Pluspunten:

We were preparing for a webinar and we needed a marketing tool. The output looks good and we were up an running very quickly.

Minpunten:

Pricing was primarily our main issue, it became costly when we only sent one email per month.

Beoordelingen van iContact

Gemiddelde score

Gebruiksgemak
4,4
Klantenservice
4,6
Functies
4,2
Prijs-kwaliteitverhouding
4,4

Waarschijnlijkheid van aanbeveling

8,4/10

iContact heeft een totaalscore van 4,5 van 5 sterren op basis van 578 gebruikersreviews op Capterra.

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Reviews filteren (578)

Lauren
Lauren
Marketing Coordinator in VS
Geverifieerde LinkedIn-gebruiker
, 11-50 werknemers
Heeft de software gebruikt voor: 2+ jaar
Bron van de reviewer

iContact helps me be successful at my job

5,0 5 jaar geleden

Pluspunten:

iContact is a very user friendly product for anyone. My company sends thousands of emails a week and we are always very pleased with how easy it is to create an email and send it immediately. I also really enjoy the dashboard, it helps me keep track knowing what emails have been sent and what emails I have yet to send. i also appreciate that iContact technology can delete any duplicate people in a contact list. That saves me time from having to go through thousands of people making sure I don't have any duplicates. My customer support is also amazing. My iContact rep. is always so good about getting back to me when I have questions or concerns.

Minpunten:

Sometimes when I am creating a contact list in iContact, I have several excel sheets I need to upload to that one contact list...iContact doesn't let me select multiple excel sheets to upload at once, I have to do one at a time which takes a lot of extra time for me to do. I also wish I could delete more than one contact list at once. On the "upload contact" box, I want to be able to see the whole title of my contact list. Sometimes iContact cuts off my list title if it's too long, I would like to see the whole title...

Reactie iContact

5 jaar geleden

Hi Lauren! We sincerely appreciate you taking the time to provide this feedback. Our support team loves helping companies like HireLive who make such a tremendous positive impact. As for the concerns you raised about list uploading, we are taking all product improvement comments very seriously and are working to continually improve our product. We currently do allow you to have 5 concurrent uploads at any given time, but you must start the uploads one at a time. And you are correct, we cannot upload multiple sheets from one excel file. We have noted this potential feature, along with multiple list deletion, and title expansion ¿ and we realize its importance. Thank you again and have a great day!

Marek
CEO in Polen
Financiële dienstverlening, 2-10 werknemers
Heeft de software gebruikt voor: 2+ jaar
Bron van de reviewer

iContact Review

5,0 3 weken geleden Nieuw

Opmerkingen: Overall, my experience with iContact was highly satisfactory. The robust email marketing features and automation capabilities made it a powerful tool for executing effective email campaigns. The intuitive interface and user-friendly design made it easy to navigate and utilize the platform's functionalities. The analytics and reporting features provided valuable insights that helped me optimize my email marketing strategies. While there were some limitations in terms of integration options, it did not significantly impact the overall experience. I found iContact to be a reliable and efficient solution for my email marketing needs, and I would recommend it to others seeking a comprehensive email marketing platform.

Pluspunten:

One of the things I liked most about iContact was its robust email marketing features. The platform offered a wide range of tools for designing, creating, and managing email campaigns. I particularly enjoyed the drag-and-drop editor, which made it easy to customize and personalize email templates. The automation capabilities were also impressive, allowing me to set up automated workflows and targeted campaigns based on user behavior. Additionally, the analytics and reporting features provided valuable insights into campaign performance and audience engagement.

Minpunten:

While iContact had many positive aspects, one thing I liked least was the limited integration options with third-party platforms. Although it had some popular integrations available, there were certain specific applications or systems that I wished I could seamlessly connect with iContact. Having more integration options would have made it easier to synchronize data and streamline processes across different platforms.

Reactie iContact

2 weken geleden

Marek, Thank you so much for you awesome review! We will pass along your feedback to our product team.

Bill Laurel
Bill Laurel
Medical Laboratory Technicians in Frankrijk
Geverifieerde LinkedIn-gebruiker
Ziekenhuis- en gezondheidszorgbranche, 51-200 werknemers
Heeft de software gebruikt voor: 1+ jaar
Bron van de reviewer

User Friendly

4,0 3 maanden geleden

Opmerkingen: iContact is an ideal solution for me to organize my contacts and make sure that I'm communicating with them in the most efficient way.

Pluspunten:

'm really enjoying using iContact as a full-fledged communication tool. It's simple to send out emails and messages to my contacts promptly, plus I can tailor the content to suit my requirements. Moreover, the customer service is excellent, always responding quickly and being helpful. Additionally, I'm impressed with the range of features that come with iContact - such as contact segmentation, email automation, and the analytics tool. The analytics feature is especially helpful, as I can keep tabs on who opened my emails, and from that data, I can make informed decisions about upcoming campaigns.

Minpunten:

I have no complaints about the product so far.

Reactie iContact

3 maanden geleden

Thank you so much for your review! We appreciate you taking the time to share such kind words.

Geverifieerde reviewer
Geverifieerde LinkedIn-gebruiker
, 11-50 werknemers
Heeft de software gebruikt voor: 2+ jaar
Bron van de reviewer

I've used iContact for the last five years.

3,0 5 jaar geleden

Pluspunten:

iContact is a low cost solution for basic email marketing. You have access to a strategic advisor. My strategic advisor always provides thorough answers and/or solutions when requested. iContact offers automation with workflows that are easy and quick to build. The user interface is easy to understand.

Minpunten:

The response time to fix API issues can be slow. iContact does not offer a post unsubscribe survey. I'm not able to download user profile information when exporting email send statistics - this is important for me when I want to do a quick analysis on my data.

Reactie iContact

5 jaar geleden

Thank you very much for being a long time iContact customer! We are happy to hear that you have been able to quickly and easily design automations with workflows using your iContact Pro account. We like this feature so much we plan to make it available to all iContact accounts. Thank you as well for your feedback, particularly about adding a post unsubscribe survey. This is being shared with our Product Management team so that it can be reviewed for possible updates in a future release.

Marius
Head of Marketing in Litouwen
Computersoftware, 11-50 werknemers
Heeft de software gebruikt voor: 1+ jaar
Bron van de reviewer

A Really Comprehensive Email Marketing Tool for Businesses

5,0 4 maanden geleden

Opmerkingen: I have been using iContact for a few months now and so far I'm very happy with it. The platform is easy to use, has great customer service and provides plenty of features for businesses of all sizes. I think the cost is a bit pricey but it's worth it for the quality of service.

Pluspunten:

iContact is a great email marketing tool for businesses of all sizes. Its easy-to-use platform allows us to quickly create email campaigns and track their performance. The customer service is also top-notch and they are very responsive to our needs. Overall, I am very pleased with the service and would recommend it to anyone looking for an email marketing solution.

Minpunten:

The only downside I have encountered with iContact is the cost. It can be quite expensive depending on the number of contacts you have and the features you need. However, if you are looking for a comprehensive email marketing tool, I think this is worth the investment.

Reactie iContact

4 maanden geleden

Thank you for your excellent review!

Tchenagni
Tchenagni
CEO at SOSAPAF in Frankrijk
Geverifieerde LinkedIn-gebruiker
Kantoorbenodigdheden, 51-200 werknemers
Heeft de software gebruikt voor: 1+ jaar
Bron van de reviewer

iContact

4,0 2 maanden geleden Nieuw

Pluspunten:

Icontact is a great email marketing solution that I have had the pleasure of using. It is user-friendly, providing many features to craft engaging emails. It also has an impressive design editor that enables me to create visually appealing emails. Furthermore, the analytics dashboard offers comprehensive insights about my campaigns, allowing me to make informed decisions about my strategy.

Minpunten:

It is difficult to find specific contacts or to organize them in a way that is useful. Additionally, the contact list view is limited and does not allow for customization. There are also limited options for automation, which can be frustrating.

Reactie iContact

2 maanden geleden

Thank you for your review! We will make sure to pass your feedback along to our product team!

Prudencia
Prudencia
Technician in Energy and Thermal Engineering in Frankrijk
Geverifieerde LinkedIn-gebruiker
Research, 51-200 werknemers
Heeft de software gebruikt voor: 1+ jaar
Bron van de reviewer

Easy to use

4,0 2 maanden geleden Nieuw

Opmerkingen: All things considered, IContact was the ideal choice for me, as it enabled me to create effective email campaigns with minimal effort.

Pluspunten:

I found IContact to be an incredibly user-friendly email marketing service. Its user interface was easy to understand, making it simple to create, customize and personalize newsletters and forms. I was especially impressed with the drag-and-drop design feature that allowed me to produce attractive campaigns quickly and efficiently.

Minpunten:

I can't think of anything that I disliked about iContact. It's a great platform for managing email campaigns and building relationships with customers.

Reactie iContact

2 maanden geleden

Thank you for the great review. We are glad that you find iContact easy to use!

Var
VP Sales and Marketing in VS
Maatschappelijk werk, 2-10 werknemers
Heeft de software gebruikt voor: 2+ jaar
Bron van de reviewer

How icontact helps grow our business?

4,0 vorige maand Nieuw

Opmerkingen: Product and service have generally been good, however, facilitating its expansion to increase the vista of its usage ever better and greater, will help you draw more clients and please existing customers like me.

Pluspunten:

Ease of writing, editing, uploading images, photos and customizing newsletters.

Minpunten:

not being able to further enhance its usage ~ such as being able to do what the Newspaper industry does with email marketing products (software like icontact) ~ not able to have more flexibility in font size, layout into more wider usage of product and presentations (like the on line newspaper is doing: such as, click on this link: [sensitive content hidden] Also if you can link icontact product usage with someone like Podium to send text messages, that would be great!

Reactie iContact

vorige maand

Var, Thank you for your review! We will be sure to pass along your product feedback.

Anthony
Operations Manager in VS
Milieudiensten, 201-500 werknemers
Heeft de software gebruikt voor: 2+ jaar
Bron van de reviewer

Very good product

5,0 4 maanden geleden

Opmerkingen: excellent

Pluspunten:

Ease of use, It is a reliable tool for our business

Minpunten:

I can't think of anything negative right now

Reactie iContact

4 maanden geleden

Thank you for your great review!

dan
Managing Broker in VS
Bankwezen, 2-10 werknemers
Heeft de software gebruikt voor: 2+ jaar
Bron van de reviewer

I've used the Service for 12 years

5,0 4 maanden geleden

Opmerkingen: I can get my message out in time timely manner

Pluspunten:

CS picks up the phone great traing video

Minpunten:

no complaints at all - great staff is always there for me

Reactie iContact

4 maanden geleden

Thank you for such and awesome review and for being a customer for so long!

Henry
Managing Director in VS
Marketing en reclame, Zelfstandig ondernemer
Heeft de software gebruikt voor: 1-5 maanden
Bron van de reviewer

Why I love iContact

5,0 3 maanden geleden

Opmerkingen: When it comes to email marketing, which is where we see the most success for our company, I trust iContact. Once you get the idea of it, using it is a breeze, and if you need any assistance, the service's customer support is second to none. The email creator is easy to use and the l admin features are unrivaled. The greatest benefit we've seen from using iContact is the assistance we've received from their support staff and I will continue to reach out to the team for advice on refining our marketing strategies.

Pluspunten:

Email Marketing, Landing Page functions, Email Automation, Email & contact management

Minpunten:

I'm still learning to use all the features that are available. I have not hit a road block at this point and can only comment on my satisfaction with the program.

Reactie iContact

3 maanden geleden

Thank you for the awesome review! ���� It means a lot that you took the time to write about using iContact.

Doug
Communications Consultant in VS
Design en ontwerp, Zelfstandig ondernemer
Heeft de software gebruikt voor: 2+ jaar
Bron van de reviewer

We find iContact always exceeds our expectations, really! Friendly folks, easy to use, inexpensive.

5,0 5 jaar geleden

Opmerkingen: It makes my life loads easier. I can use my graphic design abilities to make eye catching emails and that intrigues people which leads them to want more information about our church. I can whip up an email in less than half the time it took prior to contracting with iContact. Also, being able to call customer support and rarely have to be on hold is a benefit along with the support coming from people who are easy to talk to, who converse as real people rather sounding mawkish.

Pluspunten:

The flexibility and ease involved to create stunning emails - in our case, weekly church eNews; monthly newsletter and special announcements. The new web site was a major thrust forward in our ability to look loads more professional and that draws visitors to our doors. The customer support team are friendly, down-to-earth and never sound like they are reading from a script. They listen well, explain what the problem may be, find solutions and even work-arounds to achieve what we want to produce. They welcome suggestions to improve the site. As with any shift in process, it took a bit to grasp the new site, but it was well worth it, especially that we knew we could reach out for support where truly no question was too dumb. The features are easy to manipulate, and the ease to populate our emails on social media was a real benefit for us. Congregations, by definition, need to be thrifty with funds and iContact still remains our best value for what we get, and we do comparison pricing on an annual basis. Result? We've been with iContact for 8 years and they still are our choice.

Minpunten:

We would welcome and make use of a larger variety of templates if they were available. Currently templates favor clients who are in the sales market. This challenges us to be creative in modifying a beautiful template from sales to event promotion. More templates for the non-profit and religious clients would, frankly, be a blessing.

Reactie iContact

5 jaar geleden

Hello Doug. We are so excited that you have been an iContact customer over the last 8 years. It makes us happy to hear that you have been able to create more professional emails with iContact in half the time! Thank you for your feedback about adding more templates as well. As you mentioned we are always open to suggestions for improvement, and will pass your comments along to our Product Management team for possible updates in a future release.

Angela
Closing Agent in VS
Managementconsulting, 11-50 werknemers
Heeft de software gebruikt voor: 2+ jaar
Bron van de reviewer

User friendly, Customer service very helpful

5,0 5 jaar geleden

Opmerkingen: I can set up emails to go out before I go on vacation or take a day off and set up the time for them to go out. Linking our website, blog, emails to the email blast

Pluspunten:

Images easy to upload, change colors of them. Link to social media accounts. I copy and past from word and it uploads easy. Contacts- i like having different lists so I can email just that list/group

Minpunten:

I would like to Link multiple social media accounts. Facebook linked in twitter. i would also like Pinterest and Instagram on the social sites. Maybe i can do this but i just thought of can I do a timed post to just social media? Also tagging others on social media before I send out the email. Just thoughts. other service could be sales leads

Reactie iContact

5 jaar geleden

Hi Angela. Thank you for your review! It is excellent to hear that uploading and editing images has been an easy process for you. Including that visual element in your messages can be a key factor in driving higher open rates, and we want to make it as easy as possible. We also appreciate your feedback about adding social media options such as Pinterest and Instagram, and will certainly take this into account as we plan out future releases. You can schedule social media posts using the Social tab in your account. I hope that this helps, but if you have any further questions feel free to reach back out to us! https://app.icontact.com/icp/core/help/en-us

Rebecca
Rebecca
Founder in VS
Geverifieerde LinkedIn-gebruiker
Heeft de software gebruikt voor: 2+ jaar
Bron van de reviewer

iContact Helped Improve Deliverability of our Emails

4,0 5 jaar geleden

Pluspunten:

I have been working with the iContact Premier Services team to build a suppression list and implement a reengagement campaign. This is helping our emails reach the inboxes of customers and prospects that had stopped receiving our emails. The Premier Services team has been great to work with and have been so helpful with building and executing strategy.

Minpunten:

The new email editor is a big improvement but still feels a bit clunky. I also wish there was an easier way to manage bounces - figure out why contacts are bouncing and resolve the problem.

Reactie iContact

5 jaar geleden

Thanks for the review, Rebecca! Re-engagement campaigns are an incredible way to boost your deliverability, and we¿re thrilled to hear about your success! Reaching the inbox can be a challenge but we are here to help reach as many of your contacts as possible. Regarding the new email editor, we¿re still making improvements to its functionality and addressing bugs. Thank you for your patience with this process! We¿ll have your Strategic Advisor contact you to review your bounced contacts. There are numerous reasons as to why a contact bounces and different types of bounces, so there are several strategies they could suggest. Thanks again for your time and have a great day!

Karen
Director, Operations & Communications in VS
Management non-profit organisaties, 2-10 werknemers
Heeft de software gebruikt voor: 2+ jaar
Bron van de reviewer

iContact allows me to engage members and others to get information out fast!

5,0 5 jaar geleden

Opmerkingen: Lots of functionality in communicating with our member base as well as our broader base of contacts. Keeps us in front of those we are targeting with our information.

Pluspunten:

I like the ease of selecting all or just some contact lists for individualized messages. Formatting is easy, and you can switch seamlessly between HTML and Design mode while working on your message. Customer service has always been very responsive anytime I have had a problem or question.

Minpunten:

The one thing I wish I could do is edit images within the document if the sizing is not quite right. If they can ever get this functionality going, it will be perfect!

Reactie iContact

5 jaar geleden

Hi Karen. Thank you for your review. We're so happy that we're meeting business needs, whether it's with our email editor, list management or even customer support. Providing an exceptional customer experience is our team's primary goal. We also appreciate the feedback around image resizing. We're constantly evolving the platform, so we will keep this feedback top of mind. Thanks for being such a loyal customer!

Robert
Graphic Designer in VS
Grafisch ontwerp, Zelfstandig ondernemer
Heeft de software gebruikt voor: 2+ jaar
Bron van de reviewer

Overwogen alternatieven:

As Easy as using a DND Website Builder

5,0 2 jaar geleden

Opmerkingen: iContact wasn't the best email campaign manager when I fist started using it several years ago, but it has since developed into a great program that is equal to its competitors in every feature that I utilize.

Pluspunten:

The new templates are super easy to use and make for very easy team collaboration, even when members of a team are very inexperienced with iContact.

Minpunten:

iContact doesn't have the name recognition that Constant Contact has or even Wordpress to some extent. Thus, I do run into problems trying to convince others that iContact works just as well (and in some cases, better) than those others.

Geverifieerde reviewer
Geverifieerde LinkedIn-gebruiker
Architectuur en planning, 51-200 werknemers
Heeft de software gebruikt voor: 1+ jaar
Bron van de reviewer

My experience working with iContact has been extremely positive!

5,0 5 jaar geleden

Pluspunten:

Building workflows is incredibly easy. They take the mystery out of building comprehensive automated workflows that make a marketer's life easier. And the support is amazing. My company's Strategic Advisor is helpful and eager to answer any questions she can. If she doesn't have the answer, she always takes the time to think it through and get back to me with solutions.

Minpunten:

We're having some issues with open/click discrepancies, which is frustrating, but Strategic Advisor assures me the support team is working on a solution. I'd like access to more comprehensive analytics. Strategic Advisor pulls monthly reports for me, but I'd love the ability to pull these reports myself.

Reactie iContact

5 jaar geleden

Thank you for taking time to leave a review. We're happy to hear that your overall experience has been extremely positive. It's also exciting to hear that your Strategic Advisor has been meeting or exceeding your expectations. Thank you for your reporting feedback and suggestions, as well. We're actively working on a new reporting experience and will keep your comments in mind as we're making enhancements. Thank you for being a loyal customer!

Scott
Director of Technical Operations in VS
Informatietechnologie en -diensten, 2-10 werknemers
Heeft de software gebruikt voor: 2+ jaar
Bron van de reviewer

iContact has always provided the best services and support for bulk email marketing.

4,0 5 jaar geleden

Opmerkingen: iContact allows me to create and send very engaging emails to my clients and prospective clients with anything from newsletters to sales emails. They also work very hard and closely with me to keep my emails relevant and my social media sites active.

Pluspunten:

I have a larger account and my dedicated iContact account reps are fantastic and do all sorts of things to help me grow my lists and increase my exposure to my clients. Integration with social media and many different platforms and apps is a huge plus, and their interface is plenty powerful while still being easy to use too.

Minpunten:

They have a good number of templates available but I feel like they are too basic for normal needs, so that needs to be updated and broadened. I also would like to see their support for troubleshooting emails across different platforms and viewers extended.

Reactie iContact

5 jaar geleden

Hello Scott. We are glad that you have had such a good experience with your account managers and integrations with social media. When customers send out their messages we want to ensure they reach as many contacts as possible. Utilizing the social media integrations is a great way to accomplish that! Thank you for your feedback about adding more advanced templates. This information will be passed along to our Product Management team so that it can be taken into account as we continue to add new and improved templates.

Cindy
Cindy
Senior Recruiter in VS
Geverifieerde LinkedIn-gebruiker
, 11-50 werknemers
Heeft de software gebruikt voor: 2+ jaar
Bron van de reviewer

Easy to use!

4,0 5 jaar geleden

Pluspunten:

The ability to schedule emails to go out over the weekend. When I am home relaxing, the software is reaching out to qualified candidates on my behalf.

Minpunten:

When I send myself a test message from iContact or send a test message to a co-worker in the same office, probably 50% of the time, the test message is found in our junk mail.

Reactie iContact

5 jaar geleden

Hello Cindy, The ability to schedule emails so that you don't have to do that additional weekend work is a popular feature that we're glad to hear you are utilizing! Based on the information you included it sounds like emails may be having a difficult time making it to the inboxes of you and your co-workers due to your company's spam filters. Please review our Help Article on why emails go to spam and how to resolve the issue here: https://app.icontact.com/icp/core/help/docs/view/en-us/icontact-for-salesforce/why-emails-go-to-spam. If you are still encountering problems our support team is happy to help troubleshoot further!

Geverifieerde reviewer
Geverifieerde LinkedIn-gebruiker
Heeft de software gebruikt voor: 2+ jaar
Bron van de reviewer

This product brings you from the 1980"s to the year 2017 in a flash!

5,0 5 jaar geleden

Opmerkingen: It is helping me make more money with less Employees.

Pluspunten:

This product is very easy to use. Upload an excel file or files and GO! It is easily organized by any criteria you decide and uploaded so you can start using immediately. I love being able to email a 1000 or a 100 clients in one email blast. It is making me money. :)

Minpunten:

The DO NOT CONTACT feature. We should receive at least one email asking us to remove from a database before being placed on DNC.

Reactie iContact

5 jaar geleden

Thank you for the review! We love helping you grow your business and be successful. Ease of use is one of our top priorities, so we appreciate the feedback. Regarding the Do Not Contact process, we have a very strict anti-spam policy and a part of that is enabling contacts to opt-out of emails at any point. This allows us to provide excellent inbox placement and be in accordance with CAN-SPAM regulations. Thank you again, and have a great day!

Chloe
Email Marketing Manager in VS
Schoolleiding, 201-500 werknemers
Heeft de software gebruikt voor: 2+ jaar
Bron van de reviewer

Review of iContact

5,0 5 jaar geleden

Opmerkingen: I hold iContact in very high regard, particularly because of it's customer service. The strategic advisors are very helpful and attentive; they always respond quickly and helpfully.

Pluspunten:

I love the template builder functionality and that it's still an option to use the HTML Template builder. Our CRM is very particular about the types of email templates we can send out of it and iContact has helped us navigate this issue. It's very easy to train people in and to build eye-catching templates.

Minpunten:

I would prefer to have larger subscriber limits and I would prefer to be able to do functional HTML file exports for certain templates. I also think the reporting data has a lot of blindspots. I would also like to be able to make template copies across user folders without having to enlist my strategic advisor's help.

Shannon
Website Content Specialist in VS
Detailhandel, 51-200 werknemers
Heeft de software gebruikt voor: 2+ jaar
Bron van de reviewer

iContact is the least stressful part of my job.

5,0 5 jaar geleden

Pluspunten:

iContact is super intuitive and easy to use, and with every update, more. I rarely have issues with the software, but when I do, my advisor is always available and is quick to help with solutions. He also has helped us increase our opens and clicks exponentially.

Minpunten:

The only con I have is that there isn't a way to export Survey reports as a pdf. There's a workaround, but that would make my life just a little easier.

Reactie iContact

5 jaar geleden

Hi Shannon. We're so happy to hear that we're able to provide such a "stress-free" experience for you! The team strives to provide the best user experience in the industry, so we're glad that we're delivering so much value in the form of increased opens and clicks. We love hearing success stories like that. We also appreciate your feedback about exporting surveys. As we continue to evolve the platform, we'll keep that in mind. Thanks!

Jennifer
Jennifer
Executive Director in VS
Geverifieerde LinkedIn-gebruiker
Heeft de software gebruikt voor: 2+ jaar
Bron van de reviewer

As a user of iContact for 8 years now, we are true loyalists of the product.

5,0 5 jaar geleden

Pluspunten:

The software is easy to use, even for the most novice of users and advanced pros. We can create beautiful emails for every project big or small. Our account houses over 22,000 emails in our data base and we've never been concerned about the safety of our account knowing iContact is a robust program that takes our clients confidentiality at the top of its priorities. The software is easy to learn, so easy, we even train our interns on the program so they can help with all of our email marketing. The analytics are easy to read and give full detail on all of the insights of each email we send.

Minpunten:

You can have multiple people signed into the account at once, but you don't know when someone else is signed in.

Reactie iContact

5 jaar geleden

Hi Jennifer. Thank you so much for being a loyal iContact customer for the past 8 years! We are happy to see that you brought up your faith in our safety and security. This is such an important aspect of email marketing, and we have worked hard to ensure you can trust us to keep this information safe. We appreciate your suggestion to show when someone else is signed into your account. We will take that into consideration as we plan for future releases.

Geverifieerde reviewer
Geverifieerde LinkedIn-gebruiker
Financiële dienstverlening, 201-500 werknemers
Heeft de software gebruikt voor: 1+ jaar
Bron van de reviewer

Friendly customer service folks, quick to create emails

5,0 5 jaar geleden

Pluspunten:

Makes responsive emails quickly, once you create your basic template/style Customer Service & Account reps are friendly Good value I used MailChimp elsewhere before iContact and I think iContact's pretty good. They updated the email designer this past year with a responsive drag and drop format that makes our emails easier to view on mobile devices and easier for the less digital-savvy members of the team to use. We send a lot of emails to a lot of people and really don't pay that much to do it. Other services may offer more bells and whistles --I don't know, I haven't looked -- but for where we are now, we're satisfied. For perspective, our usual list has <70,000 emails on it, and we send a couple times a month.

Minpunten:

Creating list segments is tough without planning ahead Bullets don't center with the text Not 100% customizable, but hey, it's responsive! Integrate social sending with Hootsuite or Nuvi (<-- wishlist item)

Reactie iContact

5 jaar geleden

Thank you for taking the time to leave such a detailed review. We're happy to hear that you're enjoying the drag-and-drop editor and that you're finding our customer service so helpful. We also appreciate the suggestions you mentioned and will keep them in mind as we continue to enhance our offering. Thanks for being such a loyal customer.

Geverifieerde reviewer
Geverifieerde LinkedIn-gebruiker
Heeft de software gebruikt voor: 1+ jaar
Bron van de reviewer

Good and bad, depends on what I need to do

4,0 5 jaar geleden

Pluspunten:

For the most part, it is easy to navigate. I like that it is compatible with almost any type of HTML code.

Minpunten:

I don't like how it's set up to tag contacts. My company never uses the feature because it's way too complicated and frustrating. The HTML designers also do an okay job of creating templates from scratch. The most recent one I received had too much coding and took me hours to add in content.

Reactie iContact

5 jaar geleden

Thank you for taking the time to write this review! We're glad to hear that you find the system easy to navigate. Our goal is to ensure new customers can quickly learn how to use iContact, while still giving more experienced customers the flexibility and customization that they want. We are also thankful for your feedback about tagging contacts. At this time tagging is only available in our iContact Pro product, but we do plan to make this feature available to all of our accounts in the future. This has been forwarded on to our Product Management team so that it can be reviewed for possible updates.