DialedIn CCaaS reviews

Chase Data CCaaS Review

Pluspunten:

Flexible and allow our organization to design a solution. User friendly and monitoring tools are good and low cost.

Minpunten:

The customer service. Sometimes the phone kept ringing.

GREAT PRODUCT

Opmerkingen: Very easy to train new agents and how to set calls and disposition calls correctly

Pluspunten:

I enjoy the ease of use and the cosmetic look of the dialer program.

Minpunten:

I wish there was a notepad added for a note throughout the day

Ccaas review

Opmerkingen: Again, good communication and easy to work with.

Pluspunten:

Its been Easy access and good communication.

Minpunten:

Figuring out the new systems and how everything works.

Chase is bad

Pluspunten:

Nothing please if your reading this. Do Not Use Chase

Minpunten:

I wish my company would use a different soft phone. Chase is making me lose money

My true thoughts on Dialedin CCaas

Opmerkingen: I like the dialedin CCaas program very convincente and easy to use and understand especially how easy it is to maneuver within the program

Pluspunten:

I love the acéralo easy access of the Yaren and how simple it is to understand

Minpunten:

Well sometimes I got stuck and would have to shut the application have to reopen and sign in again.

DialedIn is fantastic

Opmerkingen: Overall it was a great switch. Besides the setup it has made my job a lot easier.

Pluspunten:

I liked how easy it was to use and I had less customer complaints about being spam called

Minpunten:

We had a little bit of trouble setting it up

Very good dialer

Pluspunten:

Ease of use. It is very simple to navigate.

Minpunten:

Occasionally kicks me out of the dialer at will

Customer service agent

Pluspunten:

Helps maximize call center and pause time

Minpunten:

System does crash every once in a while.

Dialed in works great

Opmerkingen: Ten out of ten. Works perfectly, never have any issues

Pluspunten:

Works fast and efficiently. Helps me with all my work duties and speaking with customers

Minpunten:

I can not think of any downside to this. Works great

Nuffer product review

Opmerkingen: Good I would recommend it to anyone in the insurance industry

Pluspunten:

East user interface and calls are good for the most part

Minpunten:

Cost per month and the call wait times can get high

10/10 recommend

Pluspunten:

The ability to communicate with all other agents direct transfer and the short cut keys

Minpunten:

So far have no complaints!! A very easy system to navigate

Frost Review

Opmerkingen: Overall it was very user friendly and easy to use. I made quit a bit of money using the software for sales.

Pluspunten:

I liked how you could disposition the calls easily and efficiently. I also liked how the calls were all recorded.

Minpunten:

I didn’t like the fact that customers I called, when they would call back they would be rerouted to random salesmen on the dialer and not rerouted back to me.

Would highly recommend to other call centers

Opmerkingen: Overall, working at my company. Using dialedin is a non-complex program to follow. And super easy to use. Sometimes the volume is not loud enough to hear my customer, so I can change the volume level on dialedin and can also change the microphone level so they can hear me better. That being said it’s a well put together program for company’s to call customers and get business in the door using it.

Pluspunten:

The thing that I like most about DialedIn CCaaS is that the leads are super easy to follow, and detailed. Along with them being easy to disposition. If the program ever crashes it’s an easy reboot the program fix

Minpunten:

The thing I dislike is that some lead have names blank , or no names at all. Making it hard to contact my lead on the screen

Amazing functionality + Efficent

Opmerkingen: Overall very smooth. The software is never lagging, calls are usually very smooth and very efficient with this system versus previous that I’ve worked with.

Pluspunten:

The unlimited functionality and navigation. Everything is perfectly implicated and easy to access even in the most rushed situations.

Minpunten:

The only issue I have is when sitting in disposition and I get a transfer call. I have to disposition before I can accept the call or else it will drop. I make the mistake of not disposition if, accepting the call and it automatically drops the call.

Idk whaat this means

Opmerkingen: All in all id say its good. It works well except those issues

Pluspunten:

Saves info and among other things like being able to do task and it comes up automatically

Minpunten:

Comes up as spam and logs out. But over all its good

Good platform for any call center environment

Opmerkingen: All in all it gets the Job done and that’s what matters the most. It’s easy to add users.

Pluspunten:

Simplicity of the GUI. The attractiveness is easy on the eyes and makes it easier to navigate efficiently through the app.

Minpunten:

It’s a bit demanding with windows updates and taxing on the CPU.

DialedIn review

Pluspunten:

The connection stays strong through the violent south FL storms

Minpunten:

Nothing bad about dialedin. The best dialer I have ever used

Great system

Opmerkingen: Have great experience

Pluspunten:

It is a very easy to use system very user friendly

Minpunten:

Nothing at all it's great nothing to complain about at all

I love this system

Opmerkingen: For the most part I like the dialer system and the connection rate

Pluspunten:

The connection rate I think it is easy to you

Minpunten:

Dead air calls. A lot of times I will make phone calls and have to wait two to three minutes to figure out it is a dead air call

Dialed in

Opmerkingen: System is overall easy to work if I had to rate it I’d give it a 10

Pluspunten:

Smart dialer system stores my information properly easy to access very efficient

Minpunten:

Overall there is really nothing I like least about dialedin

Dialed in review

Opmerkingen: My overall experience has been great no complaints!

Pluspunten:

I loved the layout of the platform and the ability to set accurate appointments

Minpunten:

I didn’t dislike anything about this platform.

Dilaedin ccaas

Opmerkingen: Its been an overall great experience even with the minor issues that can be fixed

Pluspunten:

Easy to navigate and use. It a good layout.

Minpunten:

The delay in calls and sometimes the custoemers cant hear you talking.

Great Job On DialIn

Opmerkingen: Wonderful experience would definitely recommend

Pluspunten:

It’s clear and is easy to use. I love the way I can get the job done quickly and easily.

Minpunten:

The only problem I have with dialin is when my computer is not completely updated it will make you echoey.

Outstanding call system!

Opmerkingen: Excellent! Such an incredible design and easy to use

Pluspunten:

How simple it is to use. I love the fact I can confidently wait for calls with no problems!

Minpunten:

Having to pause the system to access old call details.

Lisa J review

Opmerkingen: I use it everyday so it is easy to learn and navigate.

Pluspunten:

Being able to see the incoming calls and where the call is coming from.

Minpunten:

The calls sometimes are slow to come in.