Helpt Nederlandse bedrijven al 15 jaar
bij het vinden van de juiste software
Over Point of Rental Software
Door meer dan 5000 bedrijven wereldwijd gebruikte verhuur- en inventarisbeheersoftware, constant innoverend voor jouw succes.
Once familiar the the software, set up was pretty easy and strait forward. Provided many features which our business needed including rental bundles.
I am basically a 3 month seasonal business and pay $1440.
Reviews filteren (144)
Gebruik
Sorteren op
Reviews filteren (144)
My Point of Rental Software story
Opmerkingen: I’ve been using Point of Rental Software since 2013 and I have absolutely using the software. The support staff is always there to help if you need them. I also really like the her help feature that allows you to read up on how to use the software.
Pluspunten:
Windows based Support team Ease of use Integrated website
Minpunten:
Still working out the French translation
Reactie Point of Rental Software
5 jaar geleden
Thanks, Nazli! We're glad you're enjoying the software and our support staff. As you might have heard, we're making a push to get more French-friendly, having added a few French-speaking support team members and a French Canadian salesperson! We look forward to when we're able to be as magnifique in French as we are in English. =)
Overall a good product but better customer support / liaison could be given
Opmerkingen: Once the install was completed, the product is user friendly and easy to use. Any issues directed to the helpdesk are usually solved in a timely manner
Pluspunten:
Took a while to get the installation process done, but now we have been using Syrinx for 2 years without any major issues. Driver app and scheduler are great.
Minpunten:
Stock checks, both sales stock and fleet on mobile device would be very useful.When we signed up we were promised an account manager who would be in contact with us throughout our time with POR, we do not know who our account manager is and they have not made contact in just over 2 years.
Reactie Point of Rental Software
6 maanden geleden
Hey Paul, we're glad Syrinx is working out great for you! I'll let our team know about your concern regarding having an account manager and we'll try to get that issue rectified as soon as possible. Can you email me so I make sure you're the right Paul G.? -Brian
I won't tell you anything I haven't already told them...
Opmerkingen: Great time savings found through implementing Webpay & ESign. I would 100% recommend both.
Pluspunten:
Most of it works most of the time. There are many features which we'd like to use in a slightly different way but are frequently told that it can't do that. We've found a lot of value in paying to customize reports to meet our specific needs.
Minpunten:
Getting anyone from support on the phone that can actually solve a problem is frustratingly tedious; they're all very nice, just not all helpful in a real way. Once you connect with someone who can solve an issue, they rock. We aren't impressed every time a human hears a suggestion/feedback and tells us to go add it to the peer voting system, generally that's why I'm communicating my needs/desires, not to go do it again or elsewhere. The sales team dropped so many balls on our account in the last year that I had to demand a new sales rep, who, due to all factors, delivered the information I was requesting a full three months later, eight months after I originally requested it.
Reactie Point of Rental Software
3 maanden geleden
Hey Ellen, thanks for leaving a review and we're glad that you're enjoying the software in general! I totally understand the frustration of feeling like you're being sent somewhere else when you have a suggestion, but let me offer the "why" so hopefully it's a bit less frustrating: uInnovate helps us manage requests from tens of thousands of Point of Rental users, see which are most desired and impactful, and prioritize solutions to implement. With dozens of developers and dozens of support agents, you can imagine the potential for miscommunication if we handled these requests internally. As a bonus for you, when you use uInnovate, you can see what others have suggested and (hopefully) that your request is already being worked on. =) We're also adding training for our first responders so they can address more issues immediately, preventing the need to wait for an expert; expertise takes time to develop, however. We look forward to continuing to work with you and hope to constantly improve your experience! -Brian
Great software with lots of innvovation but lacks some customization and support
Opmerkingen: POR is the main component in our business and without it we cannot conduct our operations. We have been with the system for over 20 years, seen lots of innovative features, and every version keeps getting better and better. Need more support on their staff and implementations are not smooth but its a great product.
Pluspunten:
Integrations, ease of use, many features, constantly evolving
Minpunten:
Support is not good. Long hold times, inconsistent training on support, after hours support almost non-existent for a 24 hour business. Many times front line support is unaware of features and fixes and it is tough to speak to an experienced support person. Takes too long to get through, get calls back, and get support in the event of a catastrophic failure.
Reactie Point of Rental Software
6 maanden geleden
Todd, we're glad you're still enjoying the software after all these years! Regarding your support issues, I'd like to hear more, if you have the time. Can you email me back with some contact info (all I get from Capterra is a first name/last initial combo) and I'll have our SVP of Customer Experience reach out to you? -Brian
POR is much easier to use than Party Track!
Opmerkingen: We have had some glitches lately that have impacted our business - mostly from credit card issues. Most of the issues prior to that have been easy to fix and your representatives are always pleasant.
Pluspunten:
I love that it is an easy system to use. I have used Party Track before and I love POR way more!
Minpunten:
I wish the sorting was easier to use so that items that go together always show up on the contract without having to physically sort each contract. I also wish some of the reports were easier to figure out. I hate the updates all the time since we have had to physically do them. However, we are moving to the cloud in July, so I'm excited for that to happen!
Reactie Point of Rental Software
6 maanden geleden
Hey Angela, we're glad you're enjoying Point of Rental! We're sorry about the recent CC issues; while it wasn't us creating 'em, we hope our team was able to resolve those quickly enough and that you're all set for the future. =) -Brian
Rich Hardesty
Opmerkingen: After the learning curve it has been very positive with increased inventory and asset control as well as a much greater ability for a wider range of reports.
Pluspunten:
The software offers a much greater control over our equipment assets and out construction supply inventory.
Minpunten:
So far I haven't experienced too much that I would change.
Reactie Point of Rental Software
6 maanden geleden
Hey Rich! Thanks for the review! We're glad you're enjoying the software and we'll do our best to ensure you continue to love it as your company grows. -Brian
Customer support is TOP TIER!
Opmerkingen: They have been excellent at providing the best customer service I have experienced in the rental software industry. It's easy to reach someone on their team when I need help, and they are fast to respond, unlike my previous rental software provider.
Pluspunten:
I found Syrinx to be easier to use and set up than many other products I have used in the past.
Minpunten:
The look seems older, but I tell you what, it's far from old. It's very powerful and seems more rental customised than other rental systems I have used.
Reactie Point of Rental Software
vorig jaar
Thanks, Stephen! We're glad you're enjoying your Point of Rental experience and we appreciate working with you as well. =)
Point of Rental for the Equipment Rental Industry
Opmerkingen: Overall, our experience has been very positive. We have had our own growing pains as a company, and POR has stuck with us through it all, adapting our software modules as our own needs have changed. While there are a few things we would like to see function differently/better, overall, it is a great software program at a great value and they truly understand the equipment rental industry.
Pluspunten:
LOVE that the program is Windows based and overall easy to use. Many features have been updated and added and the ongoing updates following customer input and feedback are extremely helpful. Being able to utilize the program in a "training mode" is also key when bringing on new personnel.
Minpunten:
Point of Rental has experienced tremendous growth in the last few years. When we first acquired the software, calling in for support was no issue, and a person always answered the phone. Now, calling in for support takes you to a switchboard and you often have to leave a message and wait for a reply, and due to the growth, it sometimes takes lengthy time to get the right support person to help resolve your issue.
Reactie Point of Rental Software
6 maanden geleden
Hey Andrea! We're glad you like the updates; it's a big deal to us to always be implementing y'all's ideas into the software. We're also working on making scalable support solutions - more knowledge base articles, video tutorials in uLearn, full training courses. Our goal is that when you do need to contact us, it'll be easier to get ahold of someone who can help you quickly. If it's ever taking what feels like too long to get assistance, you can email me or message our FB page and we'll help you escalate (or at least let you know why it's taking so long). -Brian P.S. I hear we're still using my voice on the phone tree, so I apologize for that as well. =)
Excellent - Once You Learn It
Opmerkingen: Been using the software for 10 years now, wouldn't want to try anything else. For an intermediate-advanced computer user, the software is amazing. For most beginners, it is a struggle to learn and maintain.
Pluspunten:
We are able to run 80% of our business completely using POR, however the 20% that we want to include and/or improve upon is difficult to figure out, as it is very difficult to find articles/help tasks to self teach, and the support team of POR is so busy it takes a long time to get answers from them!
Minpunten:
Very few training features - we have to incorporate internal company knowledge and printouts for all new hires, which is very time consuming. Very few important suggestions of UInnovate seem to happen, other than being noted as considered for future implementation.
Reactie Point of Rental Software
6 maanden geleden
Hi Stephanie! We're glad that overall, you're enjoying the software. We recognize that with such a robust software, it can take a while to get people trained up on it - we recently developed and rolled out uLearn (which builds on NetHelp by adding some additional search features and new video tutorials). It sounds like you'll also be excited to learn that we're in the process of rolling out a Learning Portal, which will have training and certificate processes so you're able to assign new hires coursework for self-paced learning. =D -Brian
Top level support!
Opmerkingen: We needed to create an integration with POR that allowed us to provide data via the AEMP specification. We were able to do so in a few days; largely due to the high level of support we received from them. They were very engaged with us at every step and answered all our questions promptly. We now have multiple happy customers and are looking forward to adding more. Thank you POR Support!
Pluspunten:
The ease of integration using the AEMP specification and the ease of configuring the integration within the POR software.
Minpunten:
We have had no negative experience whatsoever.
Reactie Point of Rental Software
2 maanden geleden
Thanks, Scott! We're glad you're enjoying your Point of Rental experience! -Brian
Used to love them
Opmerkingen: Always loved their support staff, quick to respond and most often fixed the issue or could show you how it happened, rarely had to contact them as the system ran pretty smoothly, the updates install themselves so no need to get everyone out of the system for upgrades. In the last year, they have changed so much, and often switch it back, and it no longer works properly, updates have to be done manually, screens have changed, support is non-existent, email and wait a week for a reply, if that. Been working on an issue now since last August, just gets worse instead of fixed and no reason why it is happening.
Pluspunten:
Loved the software when I got it, training module is fantastic, ability to learn it easily is great, input is quite simple and usually fixable if you make a mistake, handles multiple locations, does depreciation.
Minpunten:
Resale parts handling, reporting, receiving, pricing, inventory counting.
Eerder overwogen alternatieven: RentalMan
Redenen om voor Point of Rental Software te kiezen: Hated their windows software, never worked, spent most of the first year on the support line 40 hours per week. Impossible to use their product.
Redenen om over te stappen op Point of Rental Software: Salesperson as well as options of what it was supposed to do.
Environmental Rentals
Pluspunten:
It contains a broad spectrum of Rental Management Reports, and functional reservation methodologies.
Minpunten:
The only short comings I experienced with the software is that the excel downloads were not written to properly align column rentals. We need to provide critical reports annually to our accounting firm and a lot of time is wasted cleaning up aliging column headings.We use the Item Categories for Marketing purposes.Item types need to be expanded to make integration to sales tax software easier.Make an item type for Externally Purchased ServicesMake an item type for Freight it distorts Sales Values .Your item type breakouts feed the Standard POR Sales Tax Report.We customized a Sales tax report to put |DEL keyed items into separate columns, but an item type breakout would better integrate Freight for State Sales Tax Matrixes.You should implement the Rental Bookings report I mapped out for POR 11 years ago. We have been using it and I speced it completely for ypu.
Reactie Point of Rental Software
6 maanden geleden
Hey Michael, we're happy that you're able to benefit from Point of Rental in general. I'm definitely not a reports expert, but I'd love to connect you with someone who might understand what you're looking for and either figure out if there's a better report to use for your needs, if we can get the report the way you want it, or otherwise explain why it hasn't been done. We definitely want reports to be helpful for the people that need 'em. =) Email me with more info so I can try to connect you with someone who can help? -Brian
Not a good choice if you customers pay 30-60 days
Pluspunten:
Ease of use once you get used to operating the system make a rental happen in moments. The tracking of the hours in and out is also nice.
Minpunten:
This is one of my only complaints with POR. Currently you are unable to send customers monthly statements for all past due invoices. Once you have selected the invoice for monthly statement you are no longer allowed to add it to next month's statement if the bill has still not been paid. This is a huge accounting nightmare that quite honestly is ridiculous it was not a standard feature when the program was built. We now have to build an excel spreadsheet and add all the unpaid invoices each month costing us more time and money that we hoped to save.
Reactie Point of Rental Software
6 maanden geleden
Travis, thanks for the review! I've got great news for you - As of the last release of Essentials: "We now have a setting that gives you the ability to not only bill for contracts that have never had statements run on them, but also for the old ones that customers haven't paid yet. And just as cool, it shows the previous statement for each of those "rebilled" contracts." So hopefully you can now scrap Excel from this process. Check your release notes for more information. =) -Brian P.S. If you're not using Essentials, Expert and Elite have had this functionality for a long time; please contact support for help in setting that up.
Users experience
Opmerkingen: Positive experience using the software and simplifies the accounting/bookkeeping process
Pluspunten:
Equipment management which includes all the associated consumables.
Minpunten:
when adding new equipment to an open contract the software does not autofill the associated equipment for the new item e.g. A new hire contract for tower scaffolding will autofill the associated components but if an additional tower is added the software does not autofill the components required.There is no feature to invoice cash customers monthly for equipment on hire.
Reactie Point of Rental Software
6 maanden geleden
Hey Simon, we're glad you're enjoying the software overall. Can you contact our support team at [email protected] about the issues you've raised? I think both of these things should be possible with the software, but they'll be able to give you a better answer than I would about how you can do these things. (And if, for some reason, they aren't possible, please submit those ideas in uInnovate; they seem like something the software should do.) -Brian
Innovative and reliable
Opmerkingen: We could not run our business efficiently without all of the integral products that are included in Point of Rental. All of these products combine to create THE singular solution for our rental business.
Pluspunten:
Continuing to innovate and improve the product continually. Always looking to improve the software but specifically with the input and through the lens of the rental operator and end user.
Minpunten:
The only con that I can think of is that there are minimal choices for external integrations.
Eerder overwogen alternatieven: Alert
Redenen om over te stappen op Point of Rental Software: Customer service, cutting edge, ease of use.
Reactie Point of Rental Software
4 jaar geleden
Thanks for your review and for being a part of the Point of Rental family, Kyle!
The in's and out's of POR
Opmerkingen: explained above.
Pluspunten:
all of the available functions, it could be a all in one system
Minpunten:
There is no "return needs checked out" function for when rental equipment comes back. If you complete the contract, the equipment comes right back to available. What about a time delay after completing the contract (so you can get the customer finished up/handled), but then to get the equipment back to "available", it needs to be sent to a "returned needs checked" waiting screen. Then the mechanics or shop lead would close that out after it's been checked out, verifying it is actually ready to rent..
Reactie Point of Rental Software
6 maanden geleden
Hey Mike! There's definitely a way to accomplish what you're trying to accomplish in our software. Can you email me (Capterra only gives me a first name and last initial) and I'll connect you with someone who can help you get it set up? -Brian
POR review
Pluspunten:
Ease of training. Ability to monitor asset income
Minpunten:
We need better integration between POR & Bookkeeping. Currently these is no integration between POR & QuickBooks
Reactie Point of Rental Software
6 maanden geleden
Hey Douglas, glad you enjoy the software! There's definitely an integration between all of our software products and Quickbooks, although because there are a few different versions of our software and several different versions of Quickbooks, some integrations may work better than others. Can you send me an email (I'm going to include it in a private response) and I will get your information to someone who can help you better than I would be able to? -Brian
User friendly and intuitive
Pluspunten:
The software is very easy to navigate. Very user friendly and constantly updating with new technologies and processes. Integration was simple enough, and rolling out the software to employees was painless. Training went smooth and had very minimal issues with older employees learning the new system.
Minpunten:
Database cleanup after the initial merge was difficult. None of the equipment specs transferred over from old operating system so we had to manually do that.
Reactie Point of Rental Software
vorig jaar
Thanks, Zack! We're glad you're enjoying Point of Rental and we look forward to working with you and your team for a long time. =)
Best Software I have ever dealt with
Opmerkingen: After dealing with rental software for 15+ years, we made the change to POR and I can't believe how good they are. I regret not making the switch 10 years earlier. POR is rental specific and they have made our process very seamless. THE best in the industry!!
Pluspunten:
Everything!!! Value, ease of operation, reports, functionality, service second to none
Minpunten:
If I have to point our something...They are in Texas and we are in Georgia. So we are operating a couple of hours before they arrive...but they have always had an "early bird" on call to answer the simple technical questions.
Reactie Point of Rental Software
5 jaar geleden
Thanks for the kind words, Brian! We're glad to have had you as part of the Point of Rental family for so long and we're excited to continue to work with you and Northeast Georgia Rentals (even if it means we have to come in early =) )!
Rental software for growing company
Opmerkingen: good training during implementation, very good phone support, stable platform with good updates
Pluspunten:
Continuation Billing process, Day at a glance, Integrated Payment Processing, PO processing
Minpunten:
Paying for optional module that do not work out after 1 month , no refund on balance of year term.
Reactie Point of Rental Software
5 maanden geleden
Hi John! We're glad you're enjoying your Point of Rental experience - thank you for the review! -Brian
Great customer support
Opmerkingen: Great customer service for myself when I have issues. I have had to call a couple of times.It was some on my end that I did not input properly.
Pluspunten:
Program is easy to use after a short time of being exposed to it.Easy to navigate.
Minpunten:
Only thing I do not like, is having to input first log in after it goes to “sleep “,
Reactie Point of Rental Software
6 maanden geleden
Hey Robert! Thanks for the review - we're glad you're finding the software easy to use and that we've been able to help you whenever you need it. Happy renting, -Brian
Easy software to use. I love that it keeps everything on file
Opmerkingen: Good. No problems
Pluspunten:
the smooth process of doing inventory, and how easy it is to go through accounts.
Minpunten:
I wish there was an easy way to break down certain items for when I bonus my team based on products
Reactie Point of Rental Software
6 maanden geleden
Loreal, thanks for the review! We're glad you're finding Point of Rental easy to use and that it's able to take care of your needs. Happy renting! -Brian
Big Bounce
Opmerkingen: Awesome!
Pluspunten:
The control I have over every aspect of each rental, my products, the pricing, the photos. being able to just change the date of an event for a returning customer, instead of having to put in a whole new order. The time it saves me.
Minpunten:
I want to get rid of stripe, and keep everything with point of rental.
Reactie Point of Rental Software
6 maanden geleden
Hey Sandy - we're glad you're having a great time with the software! We'll work on setting you up with a different payment processor - I'm 95% sure this is possible, but let me talk to our payments experts and have them reach out to you. -Brian
feedback
Opmerkingen: Overall the system works and is a good system for rentals.
Pluspunten:
Overall it is a good system. Has some good functions that help.
Minpunten:
Overall Speed, crashes, printing problems that happen daily with no fixes, or solutions.
Reactie Point of Rental Software
6 maanden geleden
Hey Eric, we're glad that overall you think Point of Rental is a good system. The crashing and printing problems shouldn't be happening. Can you email me with some more information so I can pass along your contact info to our management team and hopefully we can get you the smooth, easy-to-use experience we pride ourselves on? -Brian
Great System
Opmerkingen: It has been a valuable addition to our organization.
Pluspunten:
It is easy to train employees and easy to manipulate for individual use.
Minpunten:
I would like to understand the fullest potential of the system.
Reactie Point of Rental Software
5 jaar geleden
Thanks for the kind words, Michael! If you'd like to really get into every aspect of the software with our team, we'd love to have you at our International Conference in November! You can register at conference.point-of-rental.com. =) It's three days of time spent on courses covering each module and processes, with one-on-one time to address your specific questions. (And of course there's lots of time to network with fellow rental experts and the rest of our staff).
