Point of Rental Software reviews

My Point of Rental Software story

Opmerkingen: I’ve been using Point of Rental Software since 2013 and I have absolutely using the software. The support staff is always there to help if you need them. I also really like the her help feature that allows you to read up on how to use the software.

Pluspunten:

Windows based Support team Ease of use Integrated website

Minpunten:

Still working out the French translation

Customer support is TOP TIER!

Opmerkingen: They have been excellent at providing the best customer service I have experienced in the rental software industry. It's easy to reach someone on their team when I need help, and they are fast to respond, unlike my previous rental software provider.

Pluspunten:

I found Syrinx to be easier to use and set up than many other products I have used in the past.

Minpunten:

The look seems older, but I tell you what, it's far from old. It's very powerful and seems more rental customised than other rental systems I have used.

This software is massively over priced and is not cut out for fence rentals.

Opmerkingen: There were no benefits whatsoever

Pluspunten:

The only positive of this system was the dispatch integration. This was a good system that functioned well with routing our trucks for their daily installations.

Minpunten:

Way overpriced. If you are having reservations about the cost of this listen to your gut. System looks archaic. The architecture looks like software from the 1990's. The estimating process is slow and cumbersome. You are forced to enter a complete order by using a series of tabs instead of simply entering everything on one screen as in modern software. There are many quirks that slow you down as well as password and user ID issues, printing issues, etc. POR allows you to access the software in test mode before you purchase which we did. The problem is when you access in test mode you have no clue what you are looking at and you have no guidance from POR until you cut a check. A VERY LARGE CHECK. The on site training provided was done by a very knowledgeable guy but it was not enough to get us up and running with confidence. The biggest disappointment is that our company feels deceived. We were told that this would integrate with Quickbooks which it barely does. It will only tell quick books a lump sum of sales per day, nothing else. Our quick books really became useless to us. Our company was also told that there were other fence rental companies that used their product and that we'd be able to contact them to hear about their experience with POR. After making several requests for this info it was never provided. We assume that POR was lying about this.

Point-of-Rental_Review

Pluspunten:

Point of Rental will answer the phone anytime of the day or night with their own employees to help with any problems that you might have. Not only are there a million reports we can run but the system is also very easy to use and train people to use.

Minpunten:

if we want to add functions to the system to taylor them to our needs it is hard to get that done.

User friendly and intuitive

Pluspunten:

The software is very easy to navigate. Very user friendly and constantly updating with new technologies and processes. Integration was simple enough, and rolling out the software to employees was painless. Training went smooth and had very minimal issues with older employees learning the new system.

Minpunten:

Database cleanup after the initial merge was difficult. None of the equipment specs transferred over from old operating system so we had to manually do that.

Alway Helpful and Fast

Pluspunten:

I like that there is so much to it, I am still learning what all it can do for the business

Minpunten:

If we had a little more ability to correct things without customer support it would be easier than calling and waiting on the line, while customer support is always great it would be nice to just be able to fix it on our own within the software.

Great software, but a lot to learn in a very short time

Opmerkingen: The ones that answer the calls are wonderful and try to help any way they can, which is a good thing for a support team.

Pluspunten:

It was easy to go from our old system to this software.

Minpunten:

I wish it would have integrated with Quickbooks online, we swapped to Quickbooks desktop thinking it would be an easier integrate, but we are still working out the bugs. It did at least integrate with Desktop.

Been using it a few years, really helped us to modernize

Pluspunten:

Ease of use and ability to understand it is fairly easy. The set up is very user friendly, even our oldest employee has found it easy to use.

Minpunten:

Communication bewteen multiple stores can be improved. Sometimes when calling in for support I feel they aren't as trained as they could be.

Point of Rental Rules

Pluspunten:

Best available, easy to do attachments and do a rental start to finish

Minpunten:

Need a few upgrades in Touch points and be able to email for payment and Esign at the same time

A way better option than Total Rental

Pluspunten:

Way more robust than total rental and at a comparable price

Minpunten:

It can sometimes be glitchy but overall is a solid product that offers us flexibility and growth

Used to love them

Opmerkingen: Always loved their support staff, quick to respond and most often fixed the issue or could show you how it happened, rarely had to contact them as the system ran pretty smoothly, the updates install themselves so no need to get everyone out of the system for upgrades. In the last year, they have changed so much, and often switch it back, and it no longer works properly, updates have to be done manually, screens have changed, support is non-existent, email and wait a week for a reply, if that. Been working on an issue now since last August, just gets worse instead of fixed and no reason why it is happening.

Pluspunten:

Loved the software when I got it, training module is fantastic, ability to learn it easily is great, input is quite simple and usually fixable if you make a mistake, handles multiple locations, does depreciation.

Minpunten:

Resale parts handling, reporting, receiving, pricing, inventory counting.

Point of Rental Rental Essentials

Opmerkingen: From 1-10. 10 being amazing...they are a 100 😊

Pluspunten:

I came to Point of Rental when my ow EXPENSIVE rental system crashed big time. Without my system, and found out just how poor customer service was with their competitor I was ready to give up. Then we heard of Point of Rental. Apprehensive we moved slowly with lots of hands on before deciding. Best advice I can give, DO IT. Do not wait. Best decision I have ever made.

Minpunten:

I love my Tech Support person, She knows the ins and outs and I am so blessed by her service. I do feel the other Tech support people can take the lead from rep.

Takes 3 times as long to do a transaction as necessary

Opmerkingen: None

Pluspunten:

I like the credit hold feature under customer account, that's it! I'm only writing this part because I'm being told that my pro review is too short.

Minpunten:

Too many steps to do anything, constantly need to re-enter credentials every time you switch menus. Need to go to 3-4 different menus to complete just 1 task.

Point-of-Rental_Review

Opmerkingen: Couldn't ask for a better one !

Pluspunten:

They always have someone there that will help you ! if you can the helpline I recommend you ask for rep, she's super awesome!!!! very very helpful an patient. The net help is also pretty cool step by step directions for anything you search!

Minpunten:

I don't have anything bad to say about point of rental

Amazing Customer Services

Opmerkingen: I absolutely love this software any time I have questions or need help they help without any issues and are very prompt in getting answers for me.

Pluspunten:

What I like most about this software is that it's user friendly. The customer service is awesome along with the IT support. They never leave me unsure of what I'm doing.

Minpunten:

I like everything about this software. No complaints!!!

Perfectly happy

Pluspunten:

Ease of use. Program was written intelligently. Their support staff listens to my concerns and help solve whatever problem I may discover.

Minpunten:

Nothing comes to mind. If I think about I might ba able to come up with something.

Point of Rental switch

Opmerkingen: Point of Rental has changed our company functionality for the better and we are so happy to have made this change. We wish we had done it sooner!

Pluspunten:

We switched from a different system and POR has so many more reporting options and better functionality than we’ve ever had. There are so many more options on how to move around the system.

Minpunten:

The only thing I’ve found so far that I would change is the way reports export into Excel. The added rows are a little bothersome but not a make or break problem.

Don't do it or get a visual ahead of time

Opmerkingen: Negative, lots of pain points, limitations, and workarounds to get it setup for us

Pluspunten:

We were excited to get a rental software to help make things easy. Some of the items promised in sales presentation, didn't happen and lots of workarounds.

Minpunten:

Difficult to implement and onboarding was not organized or helpful. Continues to not work for our business. Sloppy data flow and not good with reporting.

great people

Opmerkingen: Always good people to work with ., when I call I get answers , all ways upgrading software and looking for improvements so the software keeps up with the current times in the industry.

Point of Rental Software Review

Opmerkingen: Inventory Management. Because of POR, we can now conveniently take track of stock in the warehouse. Accurate Order Fulfilment, Better Inventory Planning and Ordering, Increased Customer Satisfaction. Thank you for your services.

Pluspunten:

This is great rental software. User friendly and very helpful support staff. They are very responsive to requested features from their users. They have many years of experience in the industry. They have a wonderful system to manage availability of rental items. I will always recommend them again and again.

Minpunten:

Just to encourage them to keep going to greater heights and equally keep upgrading their services to give customers the best user experience.

Dispatch

Pluspunten:

Dispatching and scheduling for the most part

Minpunten:

The pins accuracy and should be able to move the order on front page

HORRIBLE !!!

Opmerkingen: After purchasing this software for dollars and and receiving the worst software & customers service I guess can buy. I opted to cut my losses ( within the first 9 months. ) and go to a company that not only appreciates their customers, but makes sure you have all that you need to succeed in your business and not just try to milk you dry with fee's, add-ons, Lies poor service!!! Do yourself a favor and STAY FAR AWAY FROM " P.O.R "

Top notch Service!

Opmerkingen: Point Of Rental has been there 100 percent, every step of the way as our company began the journey of getting our rental equipment online and finding a place to inventory our products online. Any problems, Brian McBroom and Evan Fort have gone out of their way to make sure they were solved and they have exceeded any expectations multiple times over. if we needed something adapted to our needs, it was taken care of quickly and rolled out to the whole system. It has been nothing short of an extreme pleasure to work with these guys! A+!!!!

Outstanding from Start to Finish

Opmerkingen: We've been using this software for about 7 years and have been very pleased with it from training and implementation to continued product development to the awesome support team!

Great Sessions!

Opmerkingen: POR international conference has had great sessions so far with good interaction from the staff at POR! I really enjoyed seeing them walk through a process in the software as they described how to do it. Everyone has made themselves available for additional help as well. The sessions are well organized and easy to follow.