Horizon reviews

Exceptional Customer Service

Opmerkingen: Harizons support team takes the time to listen to my issues and provided clear, concise answers to all of my questions. What truly stood out was their willingness to go the extra mile to ensure my issue was resolved promptly and to my understanding.

Pluspunten:

I must say that this software was not difficult learn in the begining and has proven to be an easy read for my clients. It's user friendly interface, customization, comprehensive reporting, reliability and excellent customer support make it a top choice for any home inspection company seeking a powerful inspection software solution.

Minpunten:

No comments at this time. I haven't experienced it yet.

The best reporting system that we have ever used!

Opmerkingen: Exceptional, could not be happier!

Pluspunten:

I think that the way our reports look is very important to how they are perceived by our clients. Prior to using Horizon we would have phone calls every day with questions about our reports. It wasn't that the reporting wasn't clear, it's just that by comparison, the Horizon reports are so easy to read and understand that our clients just don't have questions. It has saved us a tremendous amount of wasted time on the phone.

Minpunten:

The only criticism I have is that I would like to be able to duplicate pictures in the system. In other words, if I have a photo in the report that I would like to use a second time, or in two different locations, I have to upload the photo again. I would like to be able to simply COPY the phot and move it to where I want it. The other thing would be to be able to change the order of the photos in whatever section I'm in... the photos go into the report in the order that they are taken, I want to be able to slide them left or right to put them in the order I want. It helps to tell the "story" better.

Software with very bad Service ,, will steal you clients

Opmerkingen: As I said,, looks cool but overall experience is worse

Pluspunten:

Software looks very nice but they will take you clients data base once you decide to leave them ,,cannot download your complete data base of clients.

Minpunten:

They are user friendly software in the market why to stick with poor customer service ,,plus one man show

A software partnership that can take any inspector to the next level

Opmerkingen: Wonderful experience because of the support team that got me through the launch and now can realize the benefits

Pluspunten:

#1 is the customer support. [sensitive content hidden] is my account manager and a former home inspector who helps in so much more that just the initial software launch. [sensitive content hidden] is my Tech support and has always been super quick to help with any issues (normally issues occur the morning before the inspection or late at night) and they have a wonderful help desk for after hours to help me stay up and running#2 is that we run a muti inspector team approach and Horizon is a perfect web based solution that allows multiple user interface uploads in the field to make a High quality most professional report I have seen to date#3 is the Report. Best in class professional report that I have seen on the market. Too many features to list

Minpunten:

The learning curve from one software to another is always a challenge. Horizon has a learning curve but once you get past it, you will never know how you managed without it

We get more inspections because our report looks the most professional!

Opmerkingen: Horizon has been great to work with and the support team is a great help whenever you need him. My other inspectors all love it as well and we have brief experimental moments with other software platforms, but always keep coming back complaining about the others. It's easy to navigate, easy for me to track my business, and allows great access options to I can monitor and check on my other inspectors work.

Pluspunten:

The best thing about Horizon is the interface and the report appearance when the clients get it. When other inspectors are out there putting word documents together or excel sheets with a couple of pictures at the end they can't even come close to comparing. With Horizon we provide a 40-60 page report with 80-100 digital pictures that takes about the same amount of time as them putting together a word document that makes a bad impression on the client and the realtor along with anyone else that sees it. Combine a great inspection, with outstanding customer service and a report that will impress all on its own and we have a template for success in this business, and in fact, we grow about 20% every year.

Minpunten:

I'm picky because I work with it every day and after comparing the other software products there are a few things I wish was better. One was for more picture storage (you get like 200) but for those 4 families and such more would be better. Also we need a scroll bar for preset canned statements in the tablet/OS version like the PC version has. Lastly I would like to see more options for picture editing and flagging pictures.

Horizon Brings Me More Business

Opmerkingen: I cannot say enough good things about Horizon. The reports come out well organized and clean. My clients and the realtors I work with love the ease of navigating through the reports with the section tabs. The reports provide so many helpful illustrations and links that assist with educating my clients. The additional tools such as the action list help me get more referrals and business from realtors. Realtors appreciate anything that helps make their jobs a bit easier. From a business standpoint it has really helped me stay on track and continue to grow. I enjoy the built in option of not releasing the report until the inspection agreement has been signed and payment has been received. This helps protect my business. If I ever have any questions, the staff is very responsive and takes care of any issues quickly. Horizon has put out a top notch product and great service to go with it. I can't thank them enough for helping me grow my business!

Pluspunten:

Ease of use Clean reports Built in features that help educate my clients Additional features/links to help real estate agents put together inspection objections Business at a glance section helps keep me on track

Minpunten:

Photo limit is a little low Since it is internet based it does slow down from time to time and/or makes it difficult to write the report on site if inspection is in an out of service area.

The best full service inspection software.

Opmerkingen: Horizon realizes more than any other software that time is precious, whether yours or your clients and is laser focused on saving it. They are constantly upgrading the system with an eye towards making things easier and faster while not sacrificing the end product. My typical day includes 2 inspections with reports on site averaging 3-4 hours at each inspection, answering the phone, booking new inspections and travelling on average 300-400 km. There is no way I could do it without Horizon.

Pluspunten:

The mobile app is fast and responsive. The report writes itself as you do the inspection.Everything is integrated, once information is entered in the work order Horizon looks after everything from contracts to reminder and follow up emails. Less time spent on the booking and administration side of the business means more time inspecting and with clients. I also like the all in pricing. I get access to all Horizon's features for one price.

Minpunten:

There have been recent issues with photo upload in the app. Hopefully short lived.The booking side of the system needs updating to a more mobile friendly system that matches the inspection app for speed and efficiency

I Built My Business Around Horizon Home Inspection Software

Opmerkingen: I have been using Horizon software since 2011 but I have been aware of the system since its early development stages. The software is incredibly flexible and customizable. Others in my market use the same software but our reports come out completely different. The background of the software - the business management - is the thing that really impressed me the most. Very robust system with more buniess features than I can ever actually use.

Pluspunten:

Flexibility, customizable, ease of adding photographs, professional results, incredible design/support team available, continuous improvement/added features, amazing business features, scheduling, billing, business management, database...

Minpunten:

Photo arrangements is not flexible in the PDF format. There is a conversion format to use MS WORD which does allow more flexibility but adds too much time to the report editing process

13 Year Daily User of Horizon Inspection Software

Opmerkingen: 100 % Happy with this product and this can be seen with 13 Years of loyalty to them! Thank You Horizon!

Pluspunten:

I've been using Horizon Report Writing Software since my company was opened 13 years ago and I can honestly say that this software is the best out there. I've had a couple offers from other companies to try their software and after using their trial version, It's quite easy to see the difference between the various types of software. My client always tell me how easy the report is to read and navigate trough it. The report look very professional and this software is super easy to use. User friendly and updated with great diagrams and information for customers is hands down the best! I will continue to use them regardless of the price because I like paying for quality as do my clients for quality inspections and reports.

Minpunten:

I honestly have no cons about the software. The price tends to be a bit higher than some but paying for quality is a no brainer. Their customer service is always ready to help and this is very important to me.

Home Inspection Report Writing Software

Pluspunten:

Horizon has a clean interface, is intuitive, has little/no learning curve and produces good looking reports. It is also quite customizable but not in an overwhelming way that some other programs offer.

Minpunten:

The inability to format text (bold, italic, colour, etc.) is frustrating at times and terrible page breaks which make some reports look a bit odd.

5 Stars is all you need to know

Pluspunten:

I use Horizon strictly for report writing. I've become very familiar with the program over the last 12 years. The templates save a lot of time, and the illustrations really help explain conditions found in the home, even to the most novice home buyer.

Minpunten:

There's no capability to upload videos to Horizon. Uploading the videos to YouTube, then adding the link to the report is a work-around, but it would be more useful to be able to have it directly in the report. Especially to non-tech savy clients, who don't use YouTube or any other apps. Also, I've never understood how a Canadian company, bills in US dollars, AND charges GST on the invoice. But that is a billing issue, and has nothing to do with the software itself.

A well structured format

Opmerkingen: Great people, great format, fun to use.

Pluspunten:

Its completely customizable from keeping sections open you use a lot, adding your default notes, arranging the order your canned comments are in for easy use, pictures are removed and stored at a different location after use so you don't have to sift through them again unless you need them, customers love the systems informational guide at the end of the report. The customer support is the best by far from anything i have ever seen. [SENSITIVE CONTENT HIDDEN] is the team that has guided me, a not so computer savvy person with more kind patients that could be expected. With all of the communication along the way I feel like we are friends. Horizon is a team of passionate people that love their jobs as much as we do. [SENSITIVE CONTENT HIDDEN] is all meat and potatoes, direct to the point, love it. Great job [SENSITIVE CONTENT HIDDEN] and team.

Minpunten:

The educational videos are easy to understand and there's a ton of continued education in report righting.

Fast and Reliable

Pluspunten:

Horizon Report system helps Home Inspectors to write inspection reports in fast and efficient way. You have all mandatory items you need to meet the standard especially by speed write at the end we make sure nothing is missing. It also helps clients and specially buyers to receive the report right away after inspection. I have been using this software for about one year and half so far and I am really happy with the system.

Minpunten:

I would rather to be able to add videos in some occasions for my clients or to store it in the file for future needs. Also I would rather to pay less, however with the quality that I get, it is worth it.

I would never leave Horizon

Opmerkingen: The folks at Horizon have infinite time and patience to help you solve any problem. They are an example of corporate excellence we can all learn from.

Pluspunten:

There are so many things I appreciate about this software. It’s customizable, so I can deliver the product I want. It looks sooooo professional as well. And it is efficient, so I am more productive.

Minpunten:

I’m a little stuck trying to think about something I don’t like…. I guess I wish it would start producing my commercial reports too!

Horizon is a great report writing suite

Opmerkingen: I have used Horizon for over 6 years now, and while I have looked at a few other software providers, none has shown me any reason to move away from Horizon. I would (and do) recommend Horizon to my colleagues.

Pluspunten:

Horizon is pretty progressive - I find it intuitive to use and constantly improving.

Minpunten:

The final look of the report could use some updating, and I believe Horizon is working on that constantly.

Great Product, time for the new software launch…

Pluspunten:

Great tool for remote data collection and report production.

Minpunten:

The expense and issues for the past 18 months, still waiting for new software launch.

Good but not great

Opmerkingen: I really like the reports that horizon generates. The app is easy to use to capture inspection data once you've got it mapped out. I don't like that it's still tied to a desktop. It's feels antiquated. There should be more options on the app like video recording and full photo editing. There should be no need to ever sit down at a desk to finish up the report.

Pluspunten:

The report that the software generates is second to none

Minpunten:

Feels more dated than some other software

My Horizon

Pluspunten:

The App :The ability to create a report in live time ,inserting pictures and comments of concerns while onsite limits the liability of forgetfulness . The desktop : The ability to import from different external sources into the report, allowing the Inspector to create a informative and illustrated inspection report for Clients .

Minpunten:

Not all at desk features are available on the Phone app .

Horizon Software

Opmerkingen: great

Pluspunten:

ease of use customers love the report and I love using this product

Minpunten:

There are no cons using this software it is better than others that I have seen

Impressed so far

Opmerkingen: The help provided by the team of experts makes the learning curve go easily or flawless. With their trial there is no reason for everyone not to try the software

Pluspunten:

I love the way we can show/hide features at a click. The customizable feature allows users to enhance horizon to meet their specific needs.

Minpunten:

There are some features of the software that could use some tweeking. I wish when i set some presets that it showed up on the tab that i have customized it

My review

Opmerkingen: Great customer support, a good product

Pluspunten:

I like the descriptive illustrations added into reports, and how easy the reports are to use and they are laid out very well

Minpunten:

Apps are glitchy and sometimes unreliable, overall satisfied enough to keep using though

Functionality at it's best

Opmerkingen: So far I am impressed. I'm able to complete my work in half the time. Once I'm able to navigate the system a little better, I have confidence that I'll love this system more than the previous one.

Pluspunten:

I like how much easier it is to submit work orders verse the system we used previously. It allows me to get a task completed in half the time. Easy to navigate once you know where to look

Minpunten:

It's still kind of fresh so finding things and getting the little tweaks out of the way is taking some time

Elevate your inspections

Pluspunten:

I am a new inspector and the ease of use with this program has given me the confidence, the push, to put together quality reports as if I have been in the business for 20 years. Agents and clients don't want to stand around for longer than they have to at an inspection. The software keeps me on par or quicker than the competition. The feedback I have received from clients and agents has been 100% positive. The reports are detailed and comprehensive. I want to thank Horizon for making my first year in business less stressful. If I ever have had a question, the support team at Horizon has always been great and the Webinar's are extremely helpful.

Minpunten:

With how customizable this software is, it is difficult to find something I didn't like.

The Best Out There!

Pluspunten:

When I started my Home Inspection business, I tried several reporting software companies. Once I found Horizon, I never looked back. I knew I had found the one. The software is intuitive and easy to customize for my purposes. My clients find the report easy to read with the summary findings front and center. The links to further explain the issues are a real time saver when writing the report. The added resource library is a real bonus for first time buyers. The Horizon team is always at the ready to address any questions and issues. I highly recommend Horizon!

Minpunten:

Horizon is always looking for ways to improve their product. If I had any thoughts on improving, they always best me to it!

Easy to read reports

Opmerkingen: I get referrals because of the high quality reports it produces.

Pluspunten:

I like that it produces reports that my clients can easily read.

Minpunten:

That items I create don't save past notes & implications.