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Over EZBIS

Gebruiksvriendelijk chiropractisch praktijkbeheer en software voor elektronische medische dossiers. ONC-gecertificeerd voor zinvolle gebruiksstimulansen.

Meer informatie over EZBIS

Pluspunten:

Basic functionality (like scheduling and posting charges) was pretty easy.

Minpunten:

It takes a few tries to be able to implement something new- I am not good with 'computer language' so I have trouble finding the right areas on my computer to transfer files to.

Beoordelingen van EZBIS

Gemiddelde score

Gebruiksgemak
4,5
Klantenservice
4,8
Functies
4,5
Prijs-kwaliteitverhouding
4,8

Waarschijnlijkheid van aanbeveling

8,8/ 10

EZBIS heeft een totaalscore van 4,6 van 5 sterren op basis van 156 gebruikersreviews op Capterra.

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Reviews filteren (156)

Dianne
Dianne
Office Manager in VS
Geverifieerde LinkedIn-gebruiker
Heeft de software gebruikt voor: 2+ jaar
Bron van de reviewer

I have been using EZBis for over 20 years and they still surprise me with their innovative updates

5,0 7 jaar geleden

Opmerkingen: electronic billing right now- going to implement the treatment notes next, and get more familiar with the other software options.

Pluspunten:

It is easy to understand & use, and customer service reps are always patient and helpful. They are always creating new ways to help the doctor & staff do thier jobs more thoroughly.

Minpunten:

It takes a few tries to be able to implement something new- I am not good with 'computer language' so I have trouble finding the right areas on my computer to transfer files to.

Donald
DC in VS
Gezondheid, wellness en fitness, 2-10 werknemers
Heeft de software gebruikt voor: 2+ jaar
Bron van de reviewer

Good review

5,0 vorig jaar

Pluspunten:

Easy and functional, customer service is 10/10 and always super helpful

Minpunten:

Can't think of anything at this time!!!!

Reactie EZBIS

vorig jaar

Thank you for your review Dr. Donald. We are really happy you have you as a customer and appreciate the review. If you need anything, you know where to find us!

Bart
PRESIDENT in VS
Medische praktijk, 2-10 werknemers
Heeft de software gebruikt voor: 2+ jaar
Bron van de reviewer

ez bis review

3,0 vorig jaar

Opmerkingen: I think ezbis is an average company. I think there is room for improvement on making this program easier to use and understand as far as insurance copays and accounting is concerned

Pluspunten:

some functions are helpful in maintaining patient balances and EOB

Minpunten:

no printed manual / no face to face meetings with reps / everytime there is an update it seems to mess the system up / a lot of "bug" issues

Reactie EZBIS

vorig jaar

Hi Bart. Thanks for reviewing us. I'm sorry you are not happy. There are a few issues here you report, I'd like to assist with. Printed manuals are sent when you purchase the software. As you update your software, we have built in manuals and videos in the software for you to view (or print) as you need. We offer in house trainings if you prefer face to face communications. We also have seminars (these went away during Covid but we will be bringing them back soon). Concerned about the glitches you mention, I reviewed a couple cases from your account and I noticed a trend, when you update your software, you should always update from the server (this is a major reason why you keep having glitches). If you are currently experiencing issues, please let us know.

Jill
Office Manager in VS
Medische praktijk, 2-10 werknemers
Heeft de software gebruikt voor: 2+ jaar
Bron van de reviewer

Eerder overwogen alternatieven:

Excellent Customer Service

5,0 9 maanden geleden

Opmerkingen: We have been loyal to EZBIS for over 25 years because of their great customer serivce.

Pluspunten:

I don't have to call often, but when I do have questions the support team is always fast, friendly and very helpful.

Minpunten:

I wish the extra modules were not so expensive to upgrade to. And I do wish they still did in person training seminars.

Reactie EZBIS

8 maanden geleden

Hi, Jill! Thank you for your excellent review! We are happy to support you! We suspended our live training seminars during Covid. We anticipate restarting them in the very near future. We will inform you when a seminar is near you!

Dr John
Chiropractor in VS
Medische praktijk, 2-10 werknemers
Heeft de software gebruikt voor: 2+ jaar
Bron van de reviewer

EZ Bis Review

5,0 vorig jaar

Opmerkingen: It has overall been a good experience. When we first started using EZ Bis it would have been very helpful to have been told to get both Front Desk and Collection Desk modules at the very beginning. Have to change to OPEN ITEM accounts a couple of years later when we added Collection Desk was a bit complicated, especially reconciling the old insurance claim information.

Pluspunten:

Being able to call and speak directly to customer support is extremely helpful!

Minpunten:

When using the Front Desk or Collection Desk modules, it would be very helpful when exiting from a patient's account and searching for another patient with the Select Patient search window, that it would go DIRECTLY back to the same letter of the last name of that previous patient. Example if the last name begins with S, when exiting that patient's account, the window should go directly back to the names that begin with S. This especially occurs when reviewing ERAs because they are listed alphabetically.

Reactie EZBIS

vorig jaar

Thank you for the review Dr. O, we appreciate your business. Your lack of knowledge concerning certain modules is a fair complaint. Our sales team could have done a better job to educate you on the various modules and how they work hand in hand. However, since your purchase of the software over 10 yrs ago we have created new "packages" to include particular modules to help in these areas mentioned. We also have "a la carte" pricing as well for those clinics that wish to build as they go.

Janice
office manager in VS
Ziekenhuis- en gezondheidszorgbranche, 2-10 werknemers
Heeft de software gebruikt voor: 2+ jaar
Bron van de reviewer

EZ Bis Longevity

4,0 vorig jaar

Opmerkingen: Very good - we have been with EZ Biz since the 1980's and recommend it to other doctors often.

Pluspunten:

consistent and good customer service - able to discuss options with [sensitive content hidden]

Minpunten:

the difficulty in customizing / know that updates are beneficial but seems to be many and often need to upload changes to all users! monthly fee and then always assessed another yearly amount?

Reactie EZBIS

vorig jaar

Hey Janice thank you for your years of business with us. I understand updates may seem inconvenient but they are necessary when working with any computer program to correct issues and prevent further problems. That being said, although you are notified of a change, many clinics will update once in a month and get all updates at once. Regarding your monthly fee, this is your clearinghouse for insurance claims but please know you are not obligated to use this service with us. Many clinics choose to enroll since we handle the enrollment and support. Please call our trainer for help customizing the program. He can set aside time to assist you in your needs.

Emily
Office Manager in VS
Medische praktijk, 2-10 werknemers
Heeft de software gebruikt voor: 2+ jaar
Bron van de reviewer

EZ Bis Review

4,0 vorig jaar

Pluspunten:

One of my favorite features is the group scheduling option. We have treatment plans that can be three times weekly for 4-5 weeks and the ease of scheduling all the appointments of once is very efficient.

Minpunten:

There are two areas specifically I would like to see improved upon. One is when entering patient medications into EHR the list of medications is MG specific and MANY MANY of our patients NEVER list that and typically do not even know themselves. It would be nice if there were just an option with the name of the medication only and also you cannot move forward until the date medication was started was entered that is another thing patients do not always know. If that was just an option to enter and not a requirement it would make entering the information much more correct. Also in the EHR there is limited space for symptoms and you cannot remove any symptoms to make room for new ones if they have been used. Specific to us there may have been used once many many years ago but we know we do not use it, it would be nice to be able to remove to make room for symptoms that need to be added.

Reactie EZBIS

vorig jaar

Hi Emily, thanks for your review. There are a couple flags going off here as I read these issues you are having. MG specific was an old requirement for MIPS clinics, which you guys are still licensed and never called in to remove after notifying clinics that this was no longer a requirement (some clinics wanted to keep the old settings). Please call the office to get an update to your software. The EHR program works much smoother without those old settings.

Karen
Billing Manager in VS
Medische praktijk, 2-10 werknemers
Heeft de software gebruikt voor: 2+ jaar
Bron van de reviewer

EZBIS software

4,0 vorig jaar

Pluspunten:

Consistency of product evolution as industry changes, along with ease of use.

Minpunten:

Having to change posting date if multiple work stations are using a different posting date.

Reactie EZBIS

vorig jaar

Thank you for your review Karen. The issue you describe for posting dates doesn't sound typical. We would be more than happy to look into this for you. Please give us a call at (800)445-7816 option 5 when you have some time.

Deborah
Director/Accounts Manager in VS
Medische praktijk, 2-10 werknemers
Heeft de software gebruikt voor: 2+ jaar
Bron van de reviewer

Easiest Software and the Could Option is sensational.

5,0 vorig jaar

Opmerkingen: I have worked with EZbis since the 1980"s and this product has been so advanced and is a one stop shop. Billing -Collections, Front desk signing in electronically, working with the credit card company with ease via Front desk and Batch entry, letters, texting, reminders, and most of all verifying insurance instantly. The reports and statistics are outstanding as well so that the doctor can see what he doing monthly. The inventory scanning and using barcode scanner is fabulous as well..

Pluspunten:

The ease of use and the functionality that EZ Bis offers is outstanding. The Cloud version is hands down the best option. Billing and Collections has been simplified and makes the product simple to use and teach. There are many software programs on the market and this one for our doctors office has been fantastic! We are looking forward to even more advancements in the program. There is no reason not to use this product and EZ Bis support- No excuses! This will help any business stay over 90% collected as well.

Minpunten:

I only wish that there was a Doc-u sign availability so that the docs could import their forms the way they like them and we would have the patients sign them and interface, then we could load them directly into the account.

Reactie EZBIS

vorig jaar

Debbie thank you so much for the review and your referrals. We couldn't do all this without our amazing customers pushing us to keep going further. We love the challenges and the cheers! Great news; your wish for electronic signatures has made the list and is coming soon.

Josey
Office Manager in VS
Medische praktijk, 2-10 werknemers
Heeft de software gebruikt voor: 2+ jaar
Bron van de reviewer

EZ Biz is the best!

5,0 vorig jaar

Pluspunten:

It is easy to use and navigate. You can pull any report with ease and it be accurate, that saves me so much time. I have used other EMR's in the past and EZ Biz is by far the best! It is easy to use, customer service is always professional, polite, and helpful. Also, there are no long wait times when you run into any issue, which rarely happens, but when it does it is fixed ASAP. They even help train you when you hire a new employee if you need. I wish I could give them more than 5 stars!

Minpunten:

Maybe, sending the records to the clearinghouse, Infinedi. But it is ok, but if I had to chosse that would be what I'd say.

Reactie EZBIS

vorig jaar

Thanks for your kind words. We love helping our customers, and we look forward to more years to come. Regarding sending "records" to your insurance clearinghouse, we wish that infrastructure existed. It has yet to be implemented by CMS. When they specify a file format for such transactions in the future (hopefully), we could then comply.

Dana
FRONT DESK RECEPTIONIST in VS
Ziekenhuis- en gezondheidszorgbranche, 2-10 werknemers
Heeft de software gebruikt voor: 2+ jaar
Bron van de reviewer

our review

3,0 vorig jaar

Pluspunten:

the ease of working within the program.

Minpunten:

When printing billing statements a feature that would help is to be able to sort out certain patients, or a certain price range that we don't want to print out. We have an issue that the program shuts down ALOT every single day, it becomes cumbersome to log in every few minutes, especially when we have a patient in front of us.

Reactie EZBIS

vorig jaar

Hey Dana. We appreciate the review. Thanks for the suggestions on statement printing, You may not know about all of the options for filtering patients who receive statements, such as sending to specific account categories or omitting statements for patients with a zero or credit balance. We will add your ideas to our enhancement list however. You may also consider sending electronic statements to save yourself time and money. Regarding the shutdowns of the software, this is extremely uncommon and sounds like WIFI or an internet related issue on the clinics side. Without details I can only guess. Give us a call so we can help you troubleshoot.

Jacquelyn
Chiropractor in VS
Ziekenhuis- en gezondheidszorgbranche, Zelfstandig ondernemer
Heeft de software gebruikt voor: 2+ jaar
Bron van de reviewer

EzBis

5,0 vorig jaar

Opmerkingen: Positive. Changing locations and having the customer support to make the changes in the software is excellent.

Pluspunten:

Scheduling and keeping daily batch reports has been key over 20 years. Claim manage my was also helpful although I am semi-retired and do not need that feature anymore. Customer service and updates are excellent.

Minpunten:

I would need more hands on training to utilize all the new features that have been added over the years.

Reactie EZBIS

vorig jaar

Jacquelyn thank you so much for the review and your business. We are happy to have been helpful to your practice over the years and that the changes have proven useful overtime. Keep in mind, if you don't have time for personal training on any of the added features you may interested in, you can always check out our online webinar library found on our website. We update this page with each update to reveal the new features and how they function.

Karen
Director of Billing/Collections & Human Resources in VS
Gezondheid, wellness en fitness, 11-50 werknemers
Heeft de software gebruikt voor: 2+ jaar
Bron van de reviewer

EZBis Review

5,0 vorig jaar

Opmerkingen: I enjoy working with and through EZBis for our office needs. Our company has looked at other software options and we will not be changing from EZBis.

Pluspunten:

Through the years, EZBis has kept up with the newest aspects of reporting and has made it easier to maintain accurate patient records. We have been able to do away with all paper files while utilizing EZBis' software.

Minpunten:

There are only a few features which could use a little improvement. However, those are minor details.

Reactie EZBIS

vorig jaar

Wow... exciting to see what we've been able to assist with! Thank you so much, this really means a lot to us. We strive to provide the best software for our customers and back it up with great support. We know there are many other software companies that have come and gone through the years since we began back in the '80s, and we are glad you've decided to stay with us.

Vincent
Chiropractic Physician in VS
Gezondheid, wellness en fitness, 2-10 werknemers
Heeft de software gebruikt voor: 2+ jaar
Bron van de reviewer

Does the job

5,0 vorig jaar

Opmerkingen: Been using it for over 15 years, I have no complaints.

Pluspunten:

All features I need to have for the practice are available

Minpunten:

Cost, but you get what you pay for, so it's worth it to me.

Reactie EZBIS

vorig jaar

Thank you for your review. If you need any assistance please give us a call.

Patty
Clinic Administrator in VS
Gezondheid, wellness en fitness, 2-10 werknemers
Heeft de software gebruikt voor: 2+ jaar
Bron van de reviewer

Best Chiropractic software on the market

5,0 vorig jaar

Pluspunten:

Ease of all its functions for both scheduling and billing.

Minpunten:

some on the scheduling pieces could be improved.

Reactie EZBIS

vorig jaar

Patty thank you for your review and your business. We want to continue to make sure the system works to your liking. Please give us a call and tell us how we can improve on the scheduling

Angie
Administrative, Front Desk, Billing in VS
Ziekenhuis- en gezondheidszorgbranche, 2-10 werknemers
Heeft de software gebruikt voor: 2+ jaar
Bron van de reviewer

EZ Biz Review

5,0 vorig jaar

Opmerkingen: Have enjoyed working with EZBIZ software & Customer Service. No frustrations other than when it glitches and is down at times.

Pluspunten:

The Customer Service reps are EXTREMELY friendly and very helpful. Especially [sensitive content hidden]! There is no question she can't answer. She's the absolute BEST! If we have things we want that the software can't do, they are willing to submit for consideration of adding options.

Minpunten:

When it glitches and goes down for a bit.

Reactie EZBIS

vorig jaar

Hi Angie. Thanks for your review. We love our customers and we are glad it shows! As with any software, glitches happen but we do work diligently to get those issues corrected quickly. One of our top priorities is to minimize any downtime. Unfortunately sometimes there are factors beyond our control, such as problems with various internet service providers. Thank you for your patience and understanding.

Seth
Owner in VS
Gezondheid, wellness en fitness, 2-10 werknemers
Heeft de software gebruikt voor: 2+ jaar
Bron van de reviewer

Easy to use Software

4,0 vorig jaar

Opmerkingen: Ezbis is cost affective, easy to use, and a great value. The customer service is very knowledgeable and helpful too.

Pluspunten:

What I like the most about EzBis software is how user friendly it is to use. Ezbis is easy to learn and implement into your practice.

Minpunten:

The thing I dislike about Ezbis is that sometimes there are additional steps that seem unnecessary.

Reactie EZBIS

vorig jaar

Hey Seth. Thanks so much for leaving a review and thank you for your years of business. If you have any suggestions on how we can make the software even easier to use, please let us know. We'd love your feedback.

Joseph
Doctor in VS
Gezondheid, wellness en fitness, 2-10 werknemers
Heeft de software gebruikt voor: 2+ jaar
Bron van de reviewer

Usually good, lately glitches

5,0 vorig jaar

Opmerkingen: Pretty good

Pluspunten:

Complete system Tech support is great Friendly

Minpunten:

Lately lots of glitches Not as streamlined as could be Would be nice to have tablet for new pts to enter info

Reactie EZBIS

vorig jaar

Hey Dr. Joe, we appreciate the review and your business. I looked over your case history and it appears that all reported issues have been addressed. We sincerely apologize for the inconvenience. If you are experiencing any other issues please give us a call.

heath
chiropractor in VS
Medische praktijk, 2-10 werknemers
Heeft de software gebruikt voor: 2+ jaar
Bron van de reviewer

great product

5,0 vorig jaar

Pluspunten:

The ease at which you can customize the program.

Minpunten:

The price is slightly high for the month to month on the program, but has good support.

Reactie EZBIS

vorig jaar

Thank you for your business and the great review.

Rodney
Chiropractor in VS
Ziekenhuis- en gezondheidszorgbranche, 2-10 werknemers
Heeft de software gebruikt voor: 2+ jaar
Bron van de reviewer

Ezbis

5,0 vorig jaar

Pluspunten:

Easy to use and complete system with add-ons if needed

Minpunten:

No cons cause if problem make suggestions to company

Reactie EZBIS

vorig jaar

Thank you for your review and years of loyalty. We look forward to many more.

Casey
Doctor of chiropractic in VS
Gezondheid, wellness en fitness, 2-10 werknemers
Heeft de software gebruikt voor: 1+ jaar
Bron van de reviewer

EZBiz

5,0 vorig jaar

Opmerkingen: I would recommend this program

Pluspunten:

I love the prompt attention from the EZBIZ staff when problems arise and their quick attention to fix the problem and their commitment to help. I also love the documentation and the specificity of the program. Would recommendI would definitely recommend the program

Minpunten:

there is nothing I can currently think of

Reactie EZBIS

vorig jaar

Hey Casey thanks for the review and for your business. We know you had choices and we're happy you chose EZBIS. We look forward to working with you for years to come.

Elizabeth
owner/chiropractor in VS
Medische praktijk, 2-10 werknemers
Heeft de software gebruikt voor: 2+ jaar
Bron van de reviewer

Overall 4.5 Stars

5,0 4 jaar geleden

Pluspunten:

Overall it is easy to use, linking family members for ease in billing/collecting, multiple users can see into the same patient file at the same time, merchant account can be linked directly to the patient file for ease of payment application

Minpunten:

Need online access to the notes and appointments

Reactie EZBIS

4 jaar geleden

Hey Elizabeth. We appreciate your review. We put a lot of work into integrating payments and linking families so it's nice to see these tools are useful. We do have a cloud based option for clinics wishing to use our software outside of the office. Please call our office to look into this feature.

Cynthia
chiropractor in VS
Medische praktijk, 2-10 werknemers
Heeft de software gebruikt voor: 2+ jaar
Bron van de reviewer
Bron: SoftwareAdvice

My opinion

4,0 4 jaar geleden

Opmerkingen: The support team is top notch even when I ask the same questions a call.

Pluspunten:

The ease of the product features. Helpful support system

Minpunten:

No enough recent /current training modules

Reactie EZBIS

4 jaar geleden

Hey Dr. R! Thank you for your review. Sorry you aren't finding the training videos useful. Have you checked out the new online webinars? We update these with each new version of the software we release and put them on our website. Give us a call for further information if you can't find these on our website

andrew
chiropractor in VS
Medische praktijk, 2-10 werknemers
Heeft de software gebruikt voor: 2+ jaar
Bron van de reviewer

Middle of the Road

3,0 4 jaar geleden

Pluspunten:

Ease of navigating through the schedule.

Minpunten:

The software is application based and not web based.

Reactie EZBIS

4 jaar geleden

Hey Andrew. We appreciate the review. Perhaps you are not aware, but EZBIS offers both an on-premise, server-based application and also a cloud-hosted version. Many customers prefer the locally-installed software so that they have complete control of the patient data. Others prefer the convenience of cloud-based software. So, we offer both!

Terri
Doctor in VS
Medische praktijk
Heeft de software gebruikt voor: 2+ jaar
Bron van de reviewer
Bron: SoftwareAdvice

Great Chiropractic Software!

5,0 10 jaar geleden

Pluspunten:

EZ-Bis software is constantly updating to stay abreast of all the new medical legislature. It is ICD-10 ready and makes the transition as easy as possible for me as a doctor and for our staff. I have been doing the EHR compliance for the past couple of years and have passed and been paid without any difficulty. The customer service is amazing. They offer training to all my new staff and are easy to contact in the event of a problem. The software company is great at breaking down what our clinic needs to know when legislation changes or when they have updated their system. The program is extremely user friendly, everything is easy to find and input. Most of our claims sent electronically through the program come back within the week and are paid directly to my bank account. If there is a claim error the system catches it immediately or the processing center alerts my staff if the insurance company rejected the claim.

Minpunten:

Nothing. Their customer service is great! We have already transitioned from ICD-9 to ICD-10. They are great with following up with any technical difficulty we have encountered within a timely manner.