Cvent Event Management reviews

Costs are offset by benefits

Pluspunten:

Reporting is an excellent feature that allows real-time reporting on almost anything you can think of (there are tons of standard reports built into the system, but you can also create custom reports). Being able to provide stakeholders with a link to run reports on-demand saves a lot of time on the planner's end. The event website is easy to edit and keeps attendees up-to-date with information (thereby cutting down on calls and emails with questions). Emails can be set up to be sent out automatically upon certain parameters being met.

Minpunten:

Cost is a bit higher than other event management platforms, but tends to have very few glitches (if any) and provides excellent management of events from a couple of people to thousands. I have worked with other platforms that could not handle large groups without crashing, so the consistency in performance is a comfort. Oftentimes, you'll find the cost of the platform is offset by time savings.

Cvent has been a game changer!

Pluspunten:

When we set out to find a new event management tool, we met with several vendors. None could meet our needs. Then we found Cvent. Cvent checked all our boxes and more! The sales staff was extremely helpful and bent over backwards to help us test our specific use cases. They were a wealth of knowledge and gave us confidence in the product. We've now been using Cvent for over a year and we couldn't be happier. It's streamlined our processes, improved the user experiences, and gives us all the reporting we need easily. There team was with us every step of the way during our integration phase and made it a breeze. I highly recommend this tool!

Minpunten:

Cvent was such a drastic improvement from our previous solutions, so it's hard to speak to anything negative! The tool does SO much so it can be daunting to learn everything and get your webpages looking nice. However our support teams have been a great resource. Cvent also has many help articles that are a great reference point.

My Review of CEM

Pluspunten:

Cvent Event Management makes it super easy to schedule and reschedule virtual, in-person and hybrid events in one place.

Minpunten:

The vendor ensures there no issues for 24/7 through version control and bug fixes.

Complicated System with Missing Functionality

Opmerkingen: Overall, I have been very disappointed in the service. Not easy to learn and Cvent should not have released a new version with very basic and essential capabilities missing.

Pluspunten:

Cvent is nice in that it has thought of many of the different scenarios planners need to communicate, offer registration for and track for each event. The integrated credit card processing makes handling the financial aspect of meetings much easier.

Minpunten:

This software is extremely difficult to learn and use. Cvent is also switching from a legacy system to a new one. If you use the legacy system, not only are you wasting your time learning a system that will be eliminated, but your events will disappear after the change as they can't be transferred. Yet the new system is missing very essential functionality making its use very limited. None of this was clearly communicated during the sales process. The app feature is very overpriced and extremely limited in its capabilities. Also, the system is not a full life-cycle system. There are no features to help centralize the actual planning of the event - it does have RFP and budgeting features, as well as registration, but completely ignores room set, a/v programming, etc. Doesn't eliminate having other documents and spreadsheets outside of the system for organizing events. So, I would not consider it an "event management" system.

Overall a great platform with several integrated solutions

Pluspunten:

I like that the management portion of the platform integrates with all of their solutions and tools across the platform.

Minpunten:

Currently, my least favorite part of the event management portion is the reporting feature. It is hard to create the reports we need with the limited flexibility. Our internal team has a hard time understanding reports.

Cvent Event Management is the best event management software!

Opmerkingen: Our experience with Cvent is among the best relationships I've ever had with a vendor. The customer service is exceptional. They anticipate our needs and have solutions read for us. We speak to our account manager quarterly and our customer support every other month.

Pluspunten:

We use Cvent Event Management to manage our events and membership database. We use Cvent for event set-up, registration, speaker management, sponsor and exhibitor interaction, attendee engagement, and feedback afterward. Cvent has streamlined our processes, allowing a small staff to concentrate on other activities related to our conferences and providing a better experience for our attendees.

Minpunten:

The learning curve was steep. Once we were familiar with it, we could quickly set up events. The products that are still being updated, like Abstract Management, are not as user-friendly as the updated products.

Great Tool for Event builders and planners!

Opmerkingen: 1. Resolve potential last minute issues that may arise onsite
2. Staff has been very productive and prepared to manage attendees
3. Provide enough metrics for admins
4. Easy to adopt by non-technical users

Pluspunten:

1. Interactive Features with Crowdcompass that customize the user experiences and engagement in an effective way. It has really helped us with onsite preparedness. 2. Cloning events or creating templates to re-use and make adjustments that saves time 3. CRM integration options have allowed us to have 360 degree customer view across CRM and Cvent. We have also used SSO to link our existing users account at registration websites. 4. Flex events 5. Ability to integrate with supplier network and survey tools

Minpunten:

1.Ways to manage field permissions for users/roles (edit/delete/update) 2.Enforce field validations on account/organization level so that we can maintain data integrity and event planners cannot customize anything and everything at event level 3. 2 way sync through standard integration is not dynamic for custom fields 4. If salesforce has person account enabled, not business account, cvent has no way to accommodate that on contact level during integration. 5. API limit of 10000 is very less for large events

Cvent Event Management - Mary Ann Hall

Opmerkingen: Once I read and understand the program, its easy with tutorials and articles in the help section to figure out what I want to do step by step. If those do not work there is an excellent customer service to assist.

Pluspunten:

The ease of use, the valuable data that it compiles, and the ease for the attendees.

Minpunten:

I dont think there isnt anything I do not like about the Event Management.

All-Encompassing Platform

Opmerkingen: Its the best tool we've found that can meet our needs and has the least amount of issues

Pluspunten:

That is holds all features and functionality that we would require to request, build a reg site, and plan an event within one platform.

Minpunten:

I think that the reporting could be more robust!

Amazing all in one program

Pluspunten:

i love the ability to manage all aspects of the event through one cloud based software

Minpunten:

lag times or when there is a system issue but its not often

Great result but incredibly time consuming

Opmerkingen: Difficult to understand packages. Onboarding often did not even know what was purchased. Poor responses from billing regarding getting payments made. Overall it is presented as a very user friendly and simple app and it is not seems designed to create an upsell to get things accomplished.

Pluspunten:

The outcome was great and attendees loved it. The look was good and it captured the info we needed to capture.

Minpunten:

Incredibly time intensive Not as user friendly as expected Very poor descriptions of what is included and what is not for such high tech the payments and invoices were super difficult. They do not simply give you a link for payment. You must contact them and wait for delays to respond to get a payment link and you have to do the same for every payment. Help sessions were not as described during the sales. Bottom line is that it works well if you want to pay Cvent to do the entire set up. Otherwise be prepared to spend a great deal of time learning and setting up

Robust tool for sending out RFPs, creating and managing event registrations, and proving ROI.

Pluspunten:

The RFP tool has made life so much easier when sourcing hotel and putting together proposals. Before cvent all of this was manual, now it is automated and you can review each hotel in one place before you source them. For the event management tool, there are just so many features and widgets that you can use for your events. If booking hotels the registration form can integrate with passkey so the attendee can reserve a room right away. It also integrates with our GDS to our air team has the most up to date requests in their system. The On Arrival suite and the Crowd Compass app are huge time savers for large events. We used the On Arrival suite to check in attendees at a recent event, print their name badges, and confirm their optional activities all in one place and on average it took less than 5 minutes to do all of this. The Crowd Compass app was easy to set up and customize for each event and really streamlined the onsite process for our planners and attendees. I have used the app for a conference I attended as well as for events that I planned. Instead of printing out hundreds of pages (schedules, maps, surveys, so on...) for each person Crowd Compass houses everything an attendee needs. You can upload the event agenda, map of the conference center, you can send notifications about room changes or special pop up events, take real time polls/surveys, and network with the other event attendees through the app.

Minpunten:

It is difficult to navigate and not very intuitive, I frequently find myself searching for the field I need or calling support because I have an issue I can't solve...and I have used the event management tool for over 3 years now, on a regular basis too! The travel module does not integrate well with the rest of the event management models. I am hoping that Flex will solve some of the issues but that will not be completed until Oct. 2018. Reporting is confusing, they offer so many report options which is great but finding the correct report is a challenge. You can create a custom report but again the types you choose from are not intuitive. For example, I recently had to create an air actual report so I chose the report type air actual; however with that report type certain features like airline and the record locator are not available (those fields seem kind of important when pulling a report about flight). I have to select the report type, air actual details, in order for those fields to show.

Cvent Event Management is an easy and effective management tool

Opmerkingen: I enjoy building our programs on Cvent, there was a learning curve as with all systems, but with Cvent's wide range of help desk options we know we always have resources at our fingertips to help us along the way.

Pluspunten:

We use Cvent event management daily for multiple clients in a various array of fields. Cvent allows us to customize our registration sites so we can relay meeting specific information to our attendees. We build simple to very complex sites, mobile apps, in-person, virtual and hybrid events. Having one platform that allows us to build all of these options based on our clients needs is amazing, easy, and time saving. We can easily provide reporting, planner alerts, session content and so much more.

Minpunten:

I'm still getting used to the new mobile app layout and features. I used to build the mobile apps on the old Cvent platform and there are a few features I miss having access to such as groups, which made assigning last minute breakouts for attendees a bit easier.

Overall, Cvent has been a great tool for our team and I can't imagine our jobs without it.

Opmerkingen: hours of time saved, real-time data upkeep, travel integration, etc.

Pluspunten:

The Cvent software is a data gold mine. The days of manually updating/manipulating spreadsheets are long gone and it can all be done simultaneously in Cvent. It has saved our team hundreds of hours of work.

Minpunten:

One of the things I like least about Cvent is their pricing structure. There are so many features that our team would love to implement to take our events to the next level (Passkey, OnArrival, etc.) but we often struggle with convincing the budget keepers the cost is worth it. For instance, our team is completely on board with OnArrival, but stakeholders question the thousands of dollars it will cost when we can continue to pre-print tags before the event.

Cvent is the total package

Opmerkingen: I've been using Cvent for over seven years and have watched it evolve and continue to improve and expand its scope. I love working in Cvent and building sites for my customers!

Pluspunten:

There are very few things that Cvent isn't designed to do, or if not, a workaround can't be determined with a little bit of effort. I love that the entire event process is integrated from event sourcing to final metric reporting. The registration platform is powerful, and can encompass multiple admission types, registration types, pricing structures, and registration experiences within one event. The accompanying website is easy to build with their tools and can create an elegant, branded marketing piece. Their new mobile app, while not quite as strong as their previous offering, is better integrated with the registration platform and being updated consistently for improvement.

Minpunten:

The email marketing is less evolved than the rest of the platform and a bit less flexible to design and work with.

Cvent is a great tool for doing lots of different events

Opmerkingen: We as a company get a lot of benefit out of this product. It is easy to use and to keep track of lists. Registration is a breeze once set up and it is very easy to collect data and payment. The customer service is great and they are very helpful and responsive.

Pluspunten:

Cvent is a great tool when you have lots of small events that need different lists to manage. It makes creating new events from a template very easy and painless. The user interface is very clean and they continually update it to make it better. The reporting features are robust and very easy to use. The customer service are is very responsive and they are very thorough about their follow up.

Minpunten:

I would love easier features when it comes to customizing the event pages. Something like the Squarespace editor for the actual event sites would make it much easier to see what we are creating instead of relying heavily on HTML skills.

Cvent Success

Opmerkingen: Cvent has been very great to my company. We regularly call Cvent to make changes or gain insight into how we can use Cvent better and to its full potential. We appreciate that Cvent takes our ideas into consideration and they have even implemented a couple ideas that my boss had suggested to them!

Pluspunten:

I love the new Flex component of Cvent. It is more friendly as a newer user and modern. The back side to building registration variants are very moldable and workable for my company. We use so many features that as a whole our travel sector of the company is training our Cvent skillset since we look forward to using Cvent for many years to come.

Minpunten:

I wish the capabilities to for building websites had more flexibility. Yes, we are still able to build beautiful websites but Cvent can be so finicky with what is and is not allowed in terms of designing a website.

Many Features for the Wanting

Pluspunten:

This app platform is one that will do just about everything you would need in a program for the right price. They look into many features and navigation options gearing you towards building a social media network during your entire program . Many features are available but not necessarily known right away. A deeper dive into this software can really open up your creative side. A mobile iPhone, Android and iPad friendly version is available along with the "web" view for those who dare to be different with their Windows and BB devices or just want to play on their PCs instead.

Minpunten:

Price & Analytics. This is more on the expensive end of programs but is worth it if you need the extra features. The big drawback for this user is the lack of analytics post program. You first have to be able to read a JSON file and you can't get these results without phoning into support for them to pull this information as well. After you receive this, it will give you basic stats, but fails to tell you what sections of your app was visited most / least frequently. This needs to be fixed.

Company Wide Dissent

Opmerkingen: Our overall experience with Cvent has not been optimal.

Pluspunten:

I inherited Cvent. The community forums (especially the hacks) are a great resource.

Minpunten:

One of the most disappointing aspects of Cvent was being told several years ago that we "had to switch to Flex" since Classic was being discontinued, and as of August 2020, there are many features still not available in Flex. So many features were not in play once Flex was rolled out that we put all our 150+ events back into classic. The convoluted process to do many tasks within the platform is frustrating for everyone (literally everyone) in our organization who has used it for the past six years.

Customer Service Lacking + Overly Complex UI = Stress

Opmerkingen: If you don't have a full-time event planner with LOTS of UI and web design experience, I wouldn't recommend it at all. CVent was supposed to make conference planning easier. Instead, it took several of us away from our primary roles in order to solve glitches and endure endless wait times with customer support.

Pluspunten:

You can both set up an event, manage invites and create your event website using CVent. Registration questionnaires allow for everything from selecting meals to payment.

Minpunten:

CVent is not user friendly at all. It takes 12-15 clicks what you should be able to do in 3-4, and the dropdowns don't make sense. It seemed that every month or so we'd have a new rep. It was as if the company had a revolving door. The event website was incredibly difficult to set up compared to Wix, Wordpress or any other site I've used, and the limitations were frustrating. To have a sharp-looking solution, you have to purchase multiple upgrades. After a difficult first year we were told we could clone the event website next year and change certain details and pictures.... and then CVent decided to redo their platform, and not for the better. So we had to start from scratch. You can create an event app to go with your website, but the content didn't copy over. Which means we had to manually enter in all speaker, session and attendee data over twice. It was senseless.

Best event program on the market right now. We use it for all of our companies events.

Pluspunten:

Cvent allows you to control all aspects of your event, including registration, email marketing, and billing. It even allows for integration between many CRMs. Our company uses Weblink as our CRM and it integrates perfectly together

Minpunten:

Most of their options for events is a la carte pricing. So sometimes you may not be able to fully utilize what Cvent has to offer due to budgetary constraints.

Cvent ideal for multiday virtual conference

Opmerkingen: -Cvent has by far the best customer support from account managers to their 24/7 online customer support

Pluspunten:

-easy to host mulitple sessions-easy to build website and attendee hub

Minpunten:

-there is not a direct integration into Hubspot

User Friendly!

Pluspunten:

This software looks like sometime spend time developing it. I use this almost everyday as an administrator, and it is so simple. Easy to add users, edit content, and overall a nice website to have to spend alot of time.

Minpunten:

The customer service department could use some work. Helpful, but with the new integration of systems i feel that they are just looking for more money.

Resource intensive work made easy

Opmerkingen: All in one place, great event management tools, great for multiple people to work on the same event software.

Pluspunten:

Its helped save lots of hours I would normally spend on organising events. The tools that this application have are great, from duplicating events (so you dont have to redo the paperwork) to templates for websites to help promote your event. Its very good.

Minpunten:

Like with all new applications, the initial set up and getting to know the system can be time consuming. But once you get to know it its a very easy application to use.

2016 Custom Eventgrid Platform

Opmerkingen: Eventgrid is one of the few software solutions we found that was willing, and able to work with us on important customization for our unique business needs, and meet our budget. From RFP & requirements review to our execution phase, they've been responsive, friendly, flexible and capable. The software has important baseline features, but is pliable enough to include unique considerations for our organization's structure. The team - I can't say it enough - is willing to walk through every step with us patiently and skillfully.

Pluspunten:

Quickstart: The ease of initial setup of events, a variety of design options like easy to use templates, and ability to post events using java or iframes for turnkey event booking. Can accommodate custom color palettes and design needs within the existing framework. In depth: Eventgrid's team is willing to work on important customizations, and the platform is pliable enough to accommodate those changes. The software on it's own is good, the team makes it awesome.

Minpunten:

Still needs some work on reports, would be interested in additional levels of automated communications to ticket holders, and some features could be more polished/nuanced.