Cvent Event Management reviews

Costs are offset by benefits

Pluspunten:

Reporting is an excellent feature that allows real-time reporting on almost anything you can think of (there are tons of standard reports built into the system, but you can also create custom reports). Being able to provide stakeholders with a link to run reports on-demand saves a lot of time on the planner's end. The event website is easy to edit and keeps attendees up-to-date with information (thereby cutting down on calls and emails with questions). Emails can be set up to be sent out automatically upon certain parameters being met.

Minpunten:

Cost is a bit higher than other event management platforms, but tends to have very few glitches (if any) and provides excellent management of events from a couple of people to thousands. I have worked with other platforms that could not handle large groups without crashing, so the consistency in performance is a comfort. Oftentimes, you'll find the cost of the platform is offset by time savings.

Easy to Use; professional

Opmerkingen: I have absolutely loved working with Cvent and have been a loyal customer for a decade. I highly recommend Cvent Event Management!

Pluspunten:

The Cvent Event Management Platform is so easy to use! The team at Cvent sets you up for success, training you and your team to build your own registration systems and event emails. This allows you to have full, customizable control of the product and create a seamless and branded experience for your users.

Minpunten:

The cost is a bit higher than some other platforms, particularly if you only have limited use for the system.

Reliable event management platform

Pluspunten:

Cvent has been around for so long that is has a huge community of users and lots of guide to help you with the platform. It does everything you need from a events platform.

Minpunten:

The workflow is a bit clunky, it can be hard to find exactly what you looking to edit as it could be under a heading you didn't expect it to be under.

Evolving Event Management Platform

Opmerkingen: Cvent keeps updating and adding features as we, the users, request them. It's filled with so many features that can be turned off and on as desired.

Pluspunten:

It's easy to set up professional looking registration websites. Our attendees can register in 5 minutes, including requesting hotel rooms and flights.

Minpunten:

Some of the registration type setups take a little time to set up - requires some pre-planning on the event manager's part.

All-Encompassing Platform

Opmerkingen: Its the best tool we've found that can meet our needs and has the least amount of issues

Pluspunten:

That is holds all features and functionality that we would require to request, build a reg site, and plan an event within one platform.

Minpunten:

I think that the reporting could be more robust!

Complicated System with Missing Functionality

Opmerkingen: Overall, I have been very disappointed in the service. Not easy to learn and Cvent should not have released a new version with very basic and essential capabilities missing.

Pluspunten:

Cvent is nice in that it has thought of many of the different scenarios planners need to communicate, offer registration for and track for each event. The integrated credit card processing makes handling the financial aspect of meetings much easier.

Minpunten:

This software is extremely difficult to learn and use. Cvent is also switching from a legacy system to a new one. If you use the legacy system, not only are you wasting your time learning a system that will be eliminated, but your events will disappear after the change as they can't be transferred. Yet the new system is missing very essential functionality making its use very limited. None of this was clearly communicated during the sales process. The app feature is very overpriced and extremely limited in its capabilities. Also, the system is not a full life-cycle system. There are no features to help centralize the actual planning of the event - it does have RFP and budgeting features, as well as registration, but completely ignores room set, a/v programming, etc. Doesn't eliminate having other documents and spreadsheets outside of the system for organizing events. So, I would not consider it an "event management" system.

Great centralized platform

Pluspunten:

I like that all things that are needed for putting together a successful event are available within Cvent Event Management

Minpunten:

How to generate a report or exporting of list

Cvent User

Pluspunten:

Cvent makes my job of attending management much easier. It is an easy to use tool.

Minpunten:

Cvent can sometimes go down with system errors. It doesn't happen often but it can really impact you if it does.

Cvent is great!

Pluspunten:

It makes meeting planning so much more dependable with less human error.

Minpunten:

They need to make the integrations platform less buggy.

Very useful tool

Pluspunten:

Cvent is easy to learn and use. It is helpful for tracking event registrations and sending emails.

Minpunten:

There is no easy way to schedule an email to a segment of a group. I can schedule an email to an entire list or I can manually send to a segment.

My Right Hand

Opmerkingen: There is someone always available to help. There is a 24/7 support team. All my requests are tracked, attended to, followed up with. They are very attentive, helpful, knowledgable, and extremely polilte.

Pluspunten:

DMA’s issues before Cvent were: not knowing where to search for venues, taking so much time to gather and distribute information, no ability to break out registration types or have sessions, no way to link to our CRM. Everything was manually created and manually managed which was very analog, time consuming and disorganized. This became an increasing problem as we went from 10 events a year to 40 with only one person managing everything. Now with Cvent we can handle all of our event needs within one platform. From the start of the event request from our stakeholders using the event request form, venue sourcing, event website, event emails, event attendance check-in/tracking, virtual platform integration, evaluations and CRM integration. It now has an access portal so non-user stakeholders can access important event information.

Minpunten:

This software is not cheap. However, cheap things are not good and good things are not cheap. Cvent is always trying to enhance the platform. Unfortunately, some enhancements take time to build.

Cven Event Management Review

Opmerkingen: We finally have a program where attendees can look over a webpage with all event info and register easily, so our attendee experience has definitely improved. We are also able to send auto follow up emails to all registered attendees allowing us to send registration confirmations, event reminders, cancellations, etc. which has allowed the planners to free up time to focus on executing the event itself rather than sending emails individually to each attendee. The reports also allow us to communicate registrations to our sales staff efficiently so they are aware at all times who is registered as they promote our events.

Pluspunten:

I have been using Cvent for over 2 years now and would recommend it to any company that is looking for a platform to manage events. We utilize it for event webpages, capturing attendee info, reporting, lead scoring for those that attend or participate at our events, OnArrival check in and the supplier network to source venues. There are many more functions of the program that can cater to your company needs and they continue to integrate with additional companies to help in having everything you need within 1 system. Cvent also released a new version of their program called FLEX which allows planners to design their own webages without being knowledged in HTML which has been a lifesaver!

Minpunten:

I think because there are so many ways you can use the software, it takes a little time to figure out what exact configurations you need. It has been a trial and error in creating our events initially, but I think we are finally at a place where our team feels comfortable and confident with the platform and how we set up our events.

Overall, Cvent has been a great tool for our team and I can't imagine our jobs without it.

Opmerkingen: hours of time saved, real-time data upkeep, travel integration, etc.

Pluspunten:

The Cvent software is a data gold mine. The days of manually updating/manipulating spreadsheets are long gone and it can all be done simultaneously in Cvent. It has saved our team hundreds of hours of work.

Minpunten:

One of the things I like least about Cvent is their pricing structure. There are so many features that our team would love to implement to take our events to the next level (Passkey, OnArrival, etc.) but we often struggle with convincing the budget keepers the cost is worth it. For instance, our team is completely on board with OnArrival, but stakeholders question the thousands of dollars it will cost when we can continue to pre-print tags before the event.

Cvent is the total package

Opmerkingen: I've been using Cvent for over seven years and have watched it evolve and continue to improve and expand its scope. I love working in Cvent and building sites for my customers!

Pluspunten:

There are very few things that Cvent isn't designed to do, or if not, a workaround can't be determined with a little bit of effort. I love that the entire event process is integrated from event sourcing to final metric reporting. The registration platform is powerful, and can encompass multiple admission types, registration types, pricing structures, and registration experiences within one event. The accompanying website is easy to build with their tools and can create an elegant, branded marketing piece. Their new mobile app, while not quite as strong as their previous offering, is better integrated with the registration platform and being updated consistently for improvement.

Minpunten:

The email marketing is less evolved than the rest of the platform and a bit less flexible to design and work with.

Do NOT fall for the salesman reroutine

Opmerkingen: We have had a horrible experience with Cvent. Our industry is in crisis mode due to the pandemic and they will not work us at all. We came up with completly reasonable solution that anyone would agree works for both companies, but their solution is only if you sign for a longer term. Why would we sign on for a longer term when the software is not up to par? It's all about them making their money and making sure they stay in business. They are a not a team or a partnership. It's all about their bottom line and they don't care about their clients that they destroy in their path to make that $. Buyer beware. I think they are scrubbing the negative reviews to keep a high number of stars to dupe potential clients.

Pluspunten:

After many work arounds you can make this software work. Does it do everything they promise and seamless like they promised, no. We didn't pay tons of money (triple our other vendor offering the same thing) to have to do workarounds and have to still purchase additional better software to get the job done. So much for being the "leader in the industry".

Minpunten:

There are too many things to count. Simple things that you would think would be obvious are not options. This was supposed to be a partenrship not a battle. We have a LONG list of things they promised that they could not deliver. Promised features that are a year away from development, with no mention it's years away. Once you sign the dotted line the restrictions soon follow. Do NOT sign with them.

Cvent Success

Opmerkingen: Cvent has been very great to my company. We regularly call Cvent to make changes or gain insight into how we can use Cvent better and to its full potential. We appreciate that Cvent takes our ideas into consideration and they have even implemented a couple ideas that my boss had suggested to them!

Pluspunten:

I love the new Flex component of Cvent. It is more friendly as a newer user and modern. The back side to building registration variants are very moldable and workable for my company. We use so many features that as a whole our travel sector of the company is training our Cvent skillset since we look forward to using Cvent for many years to come.

Minpunten:

I wish the capabilities to for building websites had more flexibility. Yes, we are still able to build beautiful websites but Cvent can be so finicky with what is and is not allowed in terms of designing a website.

Many Features for the Wanting

Pluspunten:

This app platform is one that will do just about everything you would need in a program for the right price. They look into many features and navigation options gearing you towards building a social media network during your entire program . Many features are available but not necessarily known right away. A deeper dive into this software can really open up your creative side. A mobile iPhone, Android and iPad friendly version is available along with the "web" view for those who dare to be different with their Windows and BB devices or just want to play on their PCs instead.

Minpunten:

Price & Analytics. This is more on the expensive end of programs but is worth it if you need the extra features. The big drawback for this user is the lack of analytics post program. You first have to be able to read a JSON file and you can't get these results without phoning into support for them to pull this information as well. After you receive this, it will give you basic stats, but fails to tell you what sections of your app was visited most / least frequently. This needs to be fixed.

Cvent is the most event management product out there.

Pluspunten:

The software is so customizable. It will fit any events needs from inception to post event follow up. With the new interface Flex, it’s better than ever. It is mobile ready with responsive design and customizable event pages to create professional looking website that rival Wix and Squarespace. And definitely take advantage of the onsite solutions as well as the mobile event apps.

Minpunten:

It’s expensive, but you really get what you pay for. It’s the best solution out there. You’ll save money elsewhere, but you’ll be compensation the integrity of your event.

A Feature Rich Event Management Platform

Opmerkingen: Cvent is an essential tool for management of our large conferences and occasional webinars. It is a daily resources to monitor the registration of our events and to communicate with potential and confirmed attendees.

Pluspunten:

Cvent is a robust platform with a lot of different options for event management of all kinds. My organization utilizes its services to support in-person conferences and webinars throughout the calendar year. There are many options for building out the registration, developing the event's website and sending event-related emails to invitees and registrants.

Minpunten:

The diversity of Cvent's options can sometimes be a downfall, as there are some features my organization doesn't utilize. The valuable functions can get lost in the menus full of other options. Thankfully, I've worked with the platform for several years now, so I'm reasonably well-versed in what is helpful to me and what is not, but I think there can be a steep learning curve for more casual users.

Cvent has made a lot of what we do as Event Planners easier.

Opmerkingen: The ability to print name badges on site and have the app interact directly with the website, pushing information live to both.

Pluspunten:

I like the ability to print name badges on site. Also the updated website building module in Abstract Management made our submission process a lot easier and more fun. CrowdCompass is a great app. I am looking forward to the FLEX update.

Minpunten:

Abstract Management still doesn't have the ability to push through sessions to Event Management. The website building capabilities in Event Management are not great - they look like 90s templates. I know that Cvent is changing this to be more like Abstract with FLEX. CrowdCompass' map does not have the ability to give a user directions to where they need to go. Event-In-A-Box, while great for probably most use cases, included materials we did not need.

Nonprofit perspective

Opmerkingen: Like I said earlier, the people assigned to my account and others that I've met and worked with from Cvent through customer service and also other departments focused on individual modules of the platform are incredible. They are passionate about the work, they are upfront about what could or might not work for our case, and they are true partners.

Pluspunten:

Cvent is very easy to explore and use. It offers a great deal of customization and has a plethora of modules to add on that can grow your and your attendees' experience. The customer service is round the clock and everyone is very knowledgeable. The people assigned to your account as well as the custom service folks on the phone are also incredible in helping you work out issues and build on ideas.

Minpunten:

The cost. In a nonprofit getting the business case for putting more money toward something, even if we could really build something strong and grow our attendees' experiences is hard to convince when the contract costs are still fairly high.

User Friendly!

Pluspunten:

This software looks like sometime spend time developing it. I use this almost everyday as an administrator, and it is so simple. Easy to add users, edit content, and overall a nice website to have to spend alot of time.

Minpunten:

The customer service department could use some work. Helpful, but with the new integration of systems i feel that they are just looking for more money.

CVENT Integrated our Events, Communication and Association Management

Opmerkingen: We are a multi-client firm that focuses on non-profit association management. Most association management systems have very limited event and communication platforms for the complex clients we have. We focused on getting every client on CVENT for communications and all of our events. This has been great to go into one login and system to manage all clients. We then focused on using CVENT as our association management system utilizing the members only section that can be created and tracking and managing CE's. CVENT has been great for us because everything is housed all together and the integrations are terrific. We can put our clients on CVENT whether they have a small or large budget. When looking at the cost compared to other systems the pricing was comparable, but we were impressed with the options of customer service, online resources and in-person support that are available. I truly see the advances CVENT making that it will be considered a large player in the association management system arena.

Pluspunten:

Ability to manage very simple and complex events. Integration of events, communication and association management systems. Client success manager that is assigned to your account is great to navigate best practices.

Minpunten:

Would like to see embedded video on e-Marketing platform.

2016 Custom Eventgrid Platform

Opmerkingen: Eventgrid is one of the few software solutions we found that was willing, and able to work with us on important customization for our unique business needs, and meet our budget. From RFP & requirements review to our execution phase, they've been responsive, friendly, flexible and capable. The software has important baseline features, but is pliable enough to include unique considerations for our organization's structure. The team - I can't say it enough - is willing to walk through every step with us patiently and skillfully.

Pluspunten:

Quickstart: The ease of initial setup of events, a variety of design options like easy to use templates, and ability to post events using java or iframes for turnkey event booking. Can accommodate custom color palettes and design needs within the existing framework. In depth: Eventgrid's team is willing to work on important customizations, and the platform is pliable enough to accommodate those changes. The software on it's own is good, the team makes it awesome.

Minpunten:

Still needs some work on reports, would be interested in additional levels of automated communications to ticket holders, and some features could be more polished/nuanced.

Great Software with Continuous Growth...Recommended

Opmerkingen: I highly recommend Cvent Event Management and Emarketing Tools. Coming from a veteran Cvent user, they have progressively looked for new ways to dazzle a user's audience - drawing in the crowds with dynamic and crowd friendly responsive sites.

Pluspunten:

We've been with Cvent since almost the inception. It's grown tremendously in such a short period of time. The Cvent Connect Conferences are stellar and informative. Never a dull moment I must say. The software is top notch and adds a professional splash to anyone's portfolio. Customer Service is right on point!

Minpunten:

Although I do feel pricing is on the higher end - it is understandable considering the level of technology. Only thing I would say would be my least favorite aspect is the flexibility of adjusting Flex creations to adhere to our more complicated events. I'm positive that with time - this will start to unravel and perfect.