Rooftop reviews

"Very pleased"

Opmerkingen: We have been able to bring our KPI of open topics from 30% down below 15% in less than one year after launching RoofTop in our After Sales Service department.
I get contentious remarks from team members of the ease of use and remarks of 'how did we work before?'

Pluspunten: Improved proactive follow-up & productivity.
More detailed analysis on closure delay of tasks & other details.

Minpunten: Speed of the internal search engine needs improvement.
Mobile app functions can be improved with push notifications to function more like a mailbox for persons on the move.
It would be nice to have a more After Sales Service approach with functions like machine ID tags & checklists for team members.

"Bon outil"

Opmerkingen: Mais en générale il fonctionne très bien , et très pratique pour gérer des emails

Pluspunten: simplicité, efficacité. bon support technique

Minpunten: petit bug parfois , après les mises a jour parfois il y a des données ou choses manquante

"Most of the options are really useful, this app allows a very professional customer support"

Pluspunten: Clarity, the fact that any user can have access to all the email, and especially the attachements (this is very important in technical fields). The fact that anyone can answer the emails, this help us to have quick feedbacks and professional supports.

Minpunten: Waiting time when charging a discussion.

"Mon quotidien a changé"

Opmerkingen: Expérience plus que positive vu que mon travail au quotidien a largement été améliorer grâce à Rooftop

Pluspunten: L'utilisation de Rooftop dans le département de service après-vente dont je fais partie a radicalement changé mon travail au quotidien: rapidité, amélioration du suivi des dossiers, clarté. Mon travail a largement gagné en efficacité. L'interface est conviviale et facile à utiliser

Minpunten: Le chargement de certaines tâches est parfois lent dû probablement à la quantité d'information à charger.

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Pluspunten: - Facilité d'utilisation
- Interface web
- Evolution du logiciel dans le temps

Minpunten: Rien pour l'instant

"Overall it is quite useful, but sometime it maybe quite slow."

Opmerkingen: No comment from me, it is very useful overall

Pluspunten: The product is easy to use and the most important, me and my colleague will able to look at the same topic while we are having discussion.

Minpunten: Some time it might very slow in terms of loading

"Great tool to capture every step of the journey"

Opmerkingen: Ability to track interactions with clients and quickly revert to previous discussions or promises.

Pluspunten: One location to stare and document your daily interaction with clients

Minpunten: Find that the dates do not reflect properly when making changes.