Rooftop reviews

Very pleased

Comments: We have been able to bring our KPI of open topics from 30% down below 15% in less than one year after launching RoofTop in our After Sales Service department.
I get contentious remarks from team members of the ease of use and remarks of 'how did we work before?'

Pros:

Improved proactive follow-up & productivity. More detailed analysis on closure delay of tasks & other details.

Cons:

Speed of the internal search engine needs improvement. Mobile app functions can be improved with push notifications to function more like a mailbox for persons on the move. It would be nice to have a more After Sales Service approach with functions like machine ID tags & checklists for team members.

Alternatives Considered: Vision Helpdesk, Keap, SolarWinds Service Desk, monday.com, Wrike en Jira

Reasons for Switching to Rooftop: User Interface - easy to use and quick start up Local company with quick service support

Mon quotidien a changé

Comments: Expérience plus que positive vu que mon travail au quotidien a largement été améliorer grâce à Rooftop

Pros:

L'utilisation de Rooftop dans le département de service après-vente dont je fais partie a radicalement changé mon travail au quotidien: rapidité, amélioration du suivi des dossiers, clarté. Mon travail a largement gagné en efficacité. L'interface est conviviale et facile à utiliser

Cons:

Le chargement de certaines tâches est parfois lent dû probablement à la quantité d'information à charger.

Most of the options are really useful, this app allows a very professional customer support

Pros:

Clarity, the fact that any user can have access to all the email, and especially the attachements (this is very important in technical fields). The fact that anyone can answer the emails, this help us to have quick feedbacks and professional supports.

Cons:

Waiting time when charging a discussion.

Rooftop, Is it for you?

Comments: This was one of our first experiences with this type of software. overall we were happy with this choice and it taught us a lot about what we needed so we were able to increase our workflow and keep everyone up to speed.

Pros:

All liked that I could see all of my email accounts in one simple application. I like how you can set it up so every time you send an email to a particular client you can also automatically send it internally to only the people you need it to go to without all that cc and bcc. That really helped to streamline our flow of information.

Cons:

It can be a little slow to load and I would like it to have more mobile function

Bon outil

Comments: Mais en générale il fonctionne très bien , et très pratique pour gérer des emails

Pros:

simplicité, efficacité. bon support technique

Cons:

petit bug parfois , après les mises a jour parfois il y a des données ou choses manquante

.

Pros:

- Facilité d'utilisation - Interface web - Evolution du logiciel dans le temps

Cons:

Rien pour l'instant

Overall it is quite useful, but sometime it maybe quite slow.

Comments: No comment from me, it is very useful overall

Pros:

The product is easy to use and the most important, me and my colleague will able to look at the same topic while we are having discussion.

Cons:

Some time it might very slow in terms of loading

Great tool to capture every step of the journey

Comments: Ability to track interactions with clients and quickly revert to previous discussions or promises.

Pros:

One location to stare and document your daily interaction with clients

Cons:

Find that the dates do not reflect properly when making changes.