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Over Squaretalk

De voorspellende Matrix-kiezer van Squaretalk automatiseert uitgaande communicatie en verhoogt de spreektijd van medewerkers tot wel 400%.

Meer informatie over Squaretalk

Pluspunten:

I like that you can integrate it with the current programs you have. The agents are able to call with ease and rarely run into issues.

Minpunten:

If we do not report a specific problem or failure ourselves, the technical team does not detect it on its own e.g. ringing calls, to slow server for no.

Beoordelingen van Squaretalk

Gemiddelde score

Gebruiksgemak
4,8
Klantenservice
4,9
Functies
4,7
Prijs-kwaliteitverhouding
4,7

Waarschijnlijkheid van aanbeveling

9,3/10

Squaretalk heeft een totaalscore van 4,8 van 5 sterren op basis van 76 gebruikersreviews op Capterra.

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Reviews filteren (76)

Giannos
Giannos
Head of Business Development in VK
Geverifieerde LinkedIn-gebruiker
Internationale handel en ontwikkeling, 51-200 werknemers
Heeft de software gebruikt voor: 6-12 maanden
Bron van de reviewer

Amazing Support, Amazing People, Amazing Services and their VOIP doesn't drop

5,0 6 maanden geleden

Opmerkingen: it's the best, we used twilio, we used a lot of other systems but we are not changing this one

Pluspunten:

I really enjoy the system interface it's simple straight to the point and their support wow they are supporting us any time we had a question or an issue they were there and resolved it.

Minpunten:

i have 0 complaints so far, the only con is the don't support on Sundays. besides that. no complaints.

Reactie Squaretalk

6 maanden geleden

Dear Giannos, Wow, where do we even start? Thank you for this incredible 10/10 review! Reading your title "Amazing Support, Amazing People, Amazing Services and their VOIP doesn't drop," made our day. As the Head of Business Development in a sizeable company, your seal of approval carries weight, and we're absolutely thrilled you chose Squaretalk. We love hearing that our interface and support resonate with you so well. Trust us, your feedback is like music to our ears, a symphony, even. 🎵 Now, about the Sunday support—or the lack thereof. We hear you. We know the world doesn't pause on Sundays, especially in international trade and development. We're discussing extending our support services and will keep your feedback front and center in those conversations. We're also happy to hear that our "professionalism and attitude" outshone our competitor and made your switch to Squaretalk worthwhile. We aim to be the last stop in your quest for the ideal VoIP solution, and your comments are like the cherry on top! If there's anything more you'd like to share or any questions you might have, our (almost) 24/7 team is here for you.

Ziya
Advanced Systems Engineer in België
Fabricage van elektrische/elektronische producten, 10.000+ werknemers
Heeft de software gebruikt voor: 2+ jaar
Bron van de reviewer

Comprehensive Communication Platform for Businesses

5,0 10 maanden geleden

Opmerkingen: Squaretalk is an efficient all-in-one solution for team communication, project management, and collaboration. It's reliable, intuitive, and offers excellent customer support.

Pluspunten:

Squaretalk offers a user-friendly interface and a robust set of features, including video conferencing, instant messaging, file sharing, task management, and calendar integration. The platform also provides excellent customer support.

Minpunten:

tIt may be overwhelming for the first usin, with a steep learning curve, occasional glitches, and technical issues.

Reactie Squaretalk

10 maanden geleden

Thank you for sharing your thoughts on Squaretalk, Ziya! We're delighted to know that you appreciate our interface, features, and customer support. We understand your concerns regarding the learning curve and occasional glitches. Rest assured, we're constantly working on improvements and providing resources to make the experience smoother for new users. If you ever need assistance, please don't hesitate to reach out to our support team, which you've praised as excellent (and they're super happy about this, by the way).

Jan
IT Consultant in Cyprus
Informatietechnologie en -diensten, 51-200 werknemers
Heeft de software gebruikt voor: 2+ jaar
Bron van de reviewer

Happy Holidays

5,0 2 maanden geleden

Opmerkingen: Pleasant. That's why we keep using Axiom.

Pluspunten:

People I communicate with. Support and account managers are always helpful.

Minpunten:

Limited range of phone numbers we can order.

Reactie Squaretalk

2 maanden geleden

Happy Holidays to you too! 🎄 We're delighted to hear that our support and account management teams have been helpful and a pleasure to communicate with. It's feedback like yours that brightens our day! We're constantly working to expand our offerings and hope to provide a wider range in the near future. 🌏 It's great to know that your overall experience with us has been pleasant. Thank you for continuing to choose our platform. Your trust and support mean the world to us. If there's anything else we can do to make your experience even better, please don't hesitate to reach out. Wishing you a joyful holiday season!

Alexander
Head of Sales in Maleisië
Logistiek en toeleveringsketen, 51-200 werknemers
Heeft de software gebruikt voor: 1-5 maanden
Bron van de reviewer

Horrible, not working, and not even refunding or replying to refund requests

1,0 5 jaar geleden

Pluspunten:

The way its being massively oversold by a highly qualified sales person. It's a cool dude, but once the sale is made and nothing is working, it's not possible to contact this guy.

Minpunten:

It never worked. The guys couldn't like this [SENSITIVE CONTENT] to our internet or something. Support was worthless, again not helping at all. After 2 weeks of wasting a lot of time on this, I decided to just give up an not waste energy on this bs anymore. Again, the team was very very unprofessional, not refunding the pilot money, though I've never been able to use it. Wasted my time, my resources, and this is the type of service you can expect from these fellows.

Reactie Squaretalk

2 jaar geleden

We're sorry to hear about the problems you were experiencing and apologize for the inconvenience. We would love to help. Please reach out to us and we'll get this sorted out for you.

Anel
IT Administrator in Bosnië en Herzegovina
Informatietechnologie en -diensten, 11-50 werknemers
Heeft de software gebruikt voor: 2+ jaar
Bron van de reviewer

Squaretalk review

5,0 2 maanden geleden

Opmerkingen: I would describe it as very positive, especially in the last year. They are always trying to improve. We get frequent checks by our account handler.

Pluspunten:

Reliability and customer support. Answering rate is very good. Account handler and support available on Whatsapp and quick to reply.

Minpunten:

Sometimes we got already spammed numbers.I am not sure if it is Squaretalk or carriers mistake.

Reactie Squaretalk

2 maanden geleden

Thank you for your review, Anel! We're glad our reliability and customer support meet your expectations. We're addressing the spammed numbers issue with our carriers and appreciate your feedback. We're happy to hear about your positive experience and the proactive support from your account manager. Your recognition motivates our ongoing efforts to improve.

Constantinos
Constantinos
IT Support Manager in Duitsland
Geverifieerde LinkedIn-gebruiker
Informatietechnologie en -diensten, 2-10 werknemers
Heeft de software gebruikt voor: 1+ jaar
Bron van de reviewer

Our Experience so far.

5,0 10 maanden geleden

Opmerkingen: As an IT i have been using this solution and providing support for it , for the past year.I can only say that this VoIP solution is not only fast in their services but also give the best support in all kinds of requests as i mentioned earlier.From our side we are really happy to use this solution and can only say that we look forward to many years of working with Squaretalk.

Pluspunten:

Fast serviceEasy IntegrationsExceptional and Fast Support onlineCovers all Destinations

Minpunten:

To be frank there isn't something i can add in this field i am really happy so far with this solution.

Reactie Squaretalk

10 maanden geleden

We couldn't be more delighted to read your kind words about Squaretalk, Constantinos! Your comments underline precisely what we aim to achieve - providing a fast, efficient VoIP service with seamless integrations and top-notch online support. We're thrilled that we've been able to meet, and hopefully exceed, your expectations. Thank you once again for your review! We too look forward to many more years of successful collaboration with you. Please don't hesitate to reach out if you have any further comments, questions, or suggestions. We're here for you!

Costas
COO in VK
Financiële dienstverlening, 51-200 werknemers
Heeft de software gebruikt voor: 1-5 maanden
Bron van de reviewer

Great Provider

5,0 6 maanden geleden

Opmerkingen: From the beginning the contact person Ivan, assisted our company with the on-boarding answered all our questions and gave us satisfactory quotes for the requested services and supported our company in all the steps in order to integrate. After integration, we where then assigned to our personal account manager [sensitive content hidden]
, who has proven to be an absolute star in assisting us with our day to day operations. She has shown initiative and creativity that is making our experience with squaretalk fully customized and seamless in order to meet and exceed our expectations!

Pluspunten:

Ease of use, can provide any number requested (need to meet some requirements). Balance notification, spam checker.

Minpunten:

Spam checker might not be as accurate as we would like sometimes.

Reactie Squaretalk

6 maanden geleden

First and foremost, a big, heartfelt thank you for the glowing 10/10 review, Costas! As a COO, your perspective is invaluable to us, and we're delighted to hear how well Squaretalk fits into your operations. We strive to make Squaretalk as user-friendly as possible, so it's reassuring to know we're on the right track. While our spam checker has its good days and bad days, we're fully committed to making every day a good one. Your feedback here is crucial, and we're already brainstorming ways to enhance its accuracy. Kudos to Ivan and your personal account manager for making your experience exceptional. We know they're awesome, but it's so much more meaningful when we hear it from our clients. I'll be sure to pass along your kind words to them. Your review just solidifies why we do what we do. We're all about customizing our service to meet and exceed your expectations, so to hear we're doing just that is the perfect start to our day.

George
George
Head of Operations in Cyprus
Geverifieerde LinkedIn-gebruiker
Financiële dienstverlening, 11-50 werknemers
Heeft de software gebruikt voor: 1+ jaar
Bron van de reviewer

A Game Changer!

5,0 6 maanden geleden

Pluspunten:

Having worked with Squaretalk for over a year, I can confidently vouch for their exceptional VoIP service. The team, led by[sensitive content hidden], provides unparalleled support, promptly addressing any needs that arise. Highly recommend for seamless communication and dedicated assistance!

Minpunten:

I can confidently state that there are no downsides to their exceptional VoIP service. The reliability, performance, and support have consistently exceeded expectations. Squaretalk sets the bar high in every aspect.

Reactie Squaretalk

6 maanden geleden

We're over the moon with your "Game Changer" title and 10/10 rating, George! Having you vouch for our exceptional VoIP service and our team's unparalleled support is what fuels us to keep doing what we're doing. Your long-term experience with Squaretalk only makes your recommendation even more valuable. You really made our day! As always, we're eager to hear more from you, so don't hesitate to share any additional thoughts.

Anastasia
Director of the Call Center for Foreign Workers in Israël
Management non-profit organisaties, 11-50 werknemers
Heeft de software gebruikt voor: 6-12 maanden
Bron van de reviewer

Work with the Squaretalk team

5,0 2 maanden geleden Nieuw

Pluspunten:

Immidiate support sbd response from the Squaretalk team if there are any problems appered during the work.

Minpunten:

For now there is nothing to complain about.

Reactie Squaretalk

2 maanden geleden

Thanks for your kind words about Squaretalk, Anastasia! We appreciate your feedback and your choice to switch to Squaretalk! And we're glad to hear our support team has been helpful and responsive to your needs. We're here to help keep things running smoothly.

Nick
Sales Manager in VS
Duurzaamheid en milieu, 2-10 werknemers
Heeft de software gebruikt voor: 1-5 maanden
Bron van de reviewer

Squaretalk Predictive Dialer

5,0 vorige maand Nieuw

Opmerkingen: Great experience, friendly helpful staff that goes the extra mile

Pluspunten:

Customer Service was great. Very responsive and always willing to help

Minpunten:

Takes some getting used to learning the platform

Reactie Squaretalk

vorige maand

Thank you for your review and the kind words about our customer service, Nick! It's heartening to know that our team's dedication and willingness to go the extra mile have stood out to you. We understand that getting accustomed to a new platform can take some time. Rest assured, we're always here to assist and ensure that your experience with Squaretalk is as smooth and intuitive as possible. Thanks again for choosing Squaretalk and for sharing your experience!

Neta
director of a referral center for migrant workers in Israël
Burgerlijke en maatschappelijke organisatie, 11-50 werknemers
Heeft de software gebruikt voor: 1-5 maanden
Bron van de reviewer

New Way of working

5,0 11 maanden geleden

Opmerkingen: Quick acclimatization of the female staff to use the system thanks to clear explanations and good support from Squaretalk team

Pluspunten:

The fact that I can enter my agency's conversations at any given time provides me with a broad picture of how they work and the places where I can examine their work. Whether it's to encourage them about their strengths or whether it's to guide them on the places for improvement.The use of the infrastructure went smoothly thanks to the support of Squaretalk team.

Minpunten:

As an administrator, I would like to receive reports automatically once a month, but I could not understand if the system is capable of producing this.In addition, the split between the system window and the SMS window complicates the work a little

Reactie Squaretalk

11 maanden geleden

Thanks so much for sharing your experience with Squaretalk, Neta! We're thrilled to hear that our software has been helpful in giving you a better idea of your agency's conversations, and that our support team has been there for you from the start. We'll make sure to let them know you appreciate their help. We're sorry to hear that you're having trouble with the reporting feature, but no worries! Our software can definitely produce automatic reports every month. Let us know if you need help setting that up. And we totally get that the split between the system window and SMS window can be a bit tricky. We're always working to make the user experience smoother and more intuitive, so we'd love to hear any suggestions you might have. Thanks again for your feedback! If you have any other questions or concerns, please don't hesitate to reach out to us.

David
Head of Sales in Israël
Informatietechnologie en -diensten, 11-50 werknemers
Heeft de software gebruikt voor: 6-12 maanden
Bron van de reviewer

Sales Optimization

5,0 8 jaar geleden

Opmerkingen: My initial thoughts when moving to the Innitel predictive dialer, were mostly along the lines of, "if it does what they say it does, I'm going to start making much much much more money". Little did I know how right I was, after the initial setup pains, the dialer was up and running. Right away I saw the number of conversations my reps were having with customers go way up. Secondly my ability to manage the reps real time through the intuitive call center manager was second to none. I now saw who was on the phone, for how long, AND I have the ability to listen in real time. All this has given my sales team the tools to really succeed, maximizing the results of their efforts daily. After working with the INNITEL predictive dialer, I wonder why I didn't switch earlier, how much money my sales reps and my company must have missed out on because we didn't switch sooner. Take it from someone who has worked in phone sales for over ten years in A wide range of verticals, If you aren't working with a predictive dialer like Innitel, that means your already behind the curve.

Pluspunten:

Ease of use Call center manager Time savings

Minpunten:

Set up Integration

Reactie Squaretalk

8 jaar geleden

Thanks david!

Nathan
Project Manager in Luxemburg
Managementconsulting, 51-200 werknemers
Heeft de software gebruikt voor: 6-12 maanden
Bron van de reviewer

1 million leads processed through Innitel in 1 month!

5,0 8 jaar geleden

Opmerkingen: We get leads from multiple sources that require qualification and processing. Contacting these leads in such numbers have always been a challenge. Through Innitels system we were calling 10 calls per second and getting nearly 5% answer rates with a 200% increase in productivity from our older system. Beyond that, Innitel and their support staff added our integration for us, trained our managers and remain available for brain storming and support. This is much more than a product, its a passionate company.

Pluspunten:

Integrations and flexibility

Minpunten:

No complaints

Kern
Commercial director in Israël
Consumentendiensten, 11-50 werknemers
Heeft de software gebruikt voor: 1+ jaar
Bron van de reviewer

EASY TO USE SOFT

5,0 7 jaar geleden

Opmerkingen: Very simple and easy to use.
No problems as i used to have with other providers. Work very well, even with bad internet connection. The cost is good.

Pluspunten:

EASY TO USE, RAPID, WORKS WELL

Vadim
Product manager in Belarus
Informatietechnologie en -diensten, 51-200 werknemers
Heeft de software gebruikt voor: 1-5 maanden
Bron van de reviewer

Amazing and user-friendly app!

5,0 10 maanden geleden

Opmerkingen: Nice experience with flexible tools simplifying communications

Pluspunten:

Squaretalk is an outstanding call center platform with a user-friendly interface that allows seamless integration with Salesforce. It enables us to efficiently make and receive calls and keep track of all call activities. The platform offers comprehensive reporting features, which help in monitoring team performance. You can also personalize your dashboards to focus on crucial metrics.

Minpunten:

Squaretalk's initial configuration may involve a learning curve for some users. However, the platform's support team is readily available to assist with onboarding and any issues that may arise during use.

william
Quality Control in Jamaica
Geverifieerde LinkedIn-gebruiker
Heeft de software gebruikt voor: 1-5 maanden
Bron van de reviewer

Great Product

5,0 6 jaar geleden

Opmerkingen: Helps with the workload

Pluspunten:

One of the best telephones controlled system yet, very cost effective, great quality and faster connection help you to just focus on the customer.

Minpunten:

it's a great technology no dought and like every other technology there is always things that can be improved on, my company is a small one still work in progress thank god I have tech guys to worry about that part, but overall the product is great.

Alex
Operations Manager in Israël
Bankwezen, 10.000+ werknemers
Heeft de software gebruikt voor: 1-5 maanden
Bron van de reviewer

Have tested many different solutions by far this is the best

5,0 7 jaar geleden

Opmerkingen: This solution makes it easy to understand what is going on. I'm running a Call Center and have always had issues in getting reliable reports on time. This product has just greatly simplified my life.

Pluspunten:

Real time reporting made simple. Now I feel like I always know whats going on.

Louie
Customer Service Manager in Filipijnen
Detailhandel, 51-200 werknemers
Heeft de software gebruikt voor: 1-5 maanden
Bron van de reviewer

Affordable VOIP and PBX

5,0 4 jaar geleden

Opmerkingen: So far it's good.

Pluspunten:

Very affordable Very user-friendly Reporting and Analytics are customizable

Minpunten:

Delay of 3 seconds when the call comes in

Gideon
CEO/CMO in Israël
Computerhardware, 2-10 werknemers
Heeft de software gebruikt voor: 6-12 maanden
Bron van de reviewer

Great product

5,0 7 jaar geleden

Opmerkingen: Had a test run seems like something really valuable and useful. Has some great features and very easy to use.

Emi
CTO in Nederland
Heeft de software gebruikt voor: Niet verstrekt
Bron van de reviewer

Easiest Dailer ever !

5,0 9 jaar geleden

Opmerkingen: I just started using the Innitel dailer and its beyond my expectations.
The easy of use is amazing, my employees are easily using it after short tutorial of 30 min
and they are shifting my call center to new levels...
I totally happy with the advantage system of Innitel and the bug jump in revenue on sells
thanks to Innitel dailer !!!

Benjamin
Israël
Heeft de software gebruikt voor: Niet verstrekt
Bron van de reviewer

Very good Software, the best in the category very friendful to use

5,0 9 jaar geleden

Opmerkingen: Very helpful to track down statistic, friendful and simple to use, Perfect tool to monitor activities of the business.

Reactie Squaretalk

9 jaar geleden

Always a pleasure! and we're glad to have you on board.

Demirel
Italië
Heeft de software gebruikt voor: Niet verstrekt
Bron van de reviewer

Super useful

5,0 7 jaar geleden

Opmerkingen: it is a great tool that helped me a lot of controlling my business unit & increasing the efficiency of my agents

Mimi
Israël
Heeft de software gebruikt voor: Niet verstrekt
Bron van de reviewer

Great dialer!!!

4,0 7 jaar geleden

Opmerkingen: Very happy with this dialer, they changed my business and made my agents much more productive as a result. Thank you very very much !!!

Michael
VS
Heeft de software gebruikt voor: Niet verstrekt
Bron van de reviewer

Excellent

5,0 7 jaar geleden

Opmerkingen: These guys are awesome.
Easy to work with.
Chat.
Problem solvers.
Always available and helpful.
I would recommend to anyone

Harry
Ceo in Israël
Heeft de software gebruikt voor: Niet verstrekt
Bron van de reviewer

The best predictive dialer ever

5,0 9 jaar geleden

Opmerkingen: Upgraded my sales income in %400 more.