Squaretalk reviews

Outstanding level of customer support

Opmerkingen: Powerful platform for call management with an admin-friendly (and agent-friendly!) interface and amazing export possibilities for Excel lovers like me.

Pluspunten:

- Easy to deploy and manage - Customizable admin dashboard - Easily integrated with Zoho - Real-time reporting and analytics - Excellent support team

Minpunten:

Some advanced features and functionalities seem complex and take longer to learn

Horrible, not working, and not even refunding or replying to refund requests

Pluspunten:

The way its being massively oversold by a highly qualified sales person. It's a cool dude, but once the sale is made and nothing is working, it's not possible to contact this guy.

Minpunten:

It never worked. The guys couldn't like this [SENSITIVE CONTENT] to our internet or something. Support was worthless, again not helping at all. After 2 weeks of wasting a lot of time on this, I decided to just give up an not waste energy on this bs anymore. Again, the team was very very unprofessional, not refunding the pilot money, though I've never been able to use it. Wasted my time, my resources, and this is the type of service you can expect from these fellows.

Squaretalk summary

Pluspunten:

- Support from Costumer service, - Happy to share their experience,- Helping to set up settings on campaigns

Minpunten:

No client tracking. If we do not report a specific problem or failure ourselves, the technical team does not detect it on its own e.g. ringing calls, to slow server for no. of Agents

Great Product For My Teams

Opmerkingen: The Squaretalk Platform has great call management and helps the team be fore efficient. We an use one program and integrate this rather than using multiple programs to complete one task. Our agents take many calls and needed this software to be able to take more calls during the day. This software helps create more business for my company and helps us continue to grow rapidly.

Pluspunten:

The Squaretalk Platform is a top-notch program and I would recommend it to anyone in my network. Our QA team said it’s easy to pull calls to review. I like that you can integrate it with the current programs you have. The agents are able to call with ease and rarely run into issues. They welcome feedback and continue to evolve the program. It is very reliable and the pricing structure fits my company and is a great deal.

Minpunten:

The platform continues to grow and is not perfect yet. I wish it was implemented with more software platforms, but what it currently is implemented in works great for my group.

customer services our experience

Opmerkingen: overall experience with this software was good and help us a lot to increase our business revenue

Pluspunten:

the best thing which i was in search for me and my team its communication management with client and within the team its so easy and great tool

Minpunten:

nothing as much i dislike yet and also there is not hand raised by my team for this platform so its all good

fantastic communication platform with variety of tools

Opmerkingen: overall experience using this software is really amazing I requested all my staff and other teams within the organization to use this for simple and less expensive

Pluspunten:

the best thing which I love to use is customer services tools for communication and collaboration within the team and with customer

Minpunten:

integration with other tools are quite complex but form my team there is no issue raised for this yet so its not a big deal for us

Best Voip provider ever tried

Pluspunten:

The strongest points of Squaretalk are the number of features and the customer service, far better than the average of the industry.

Minpunten:

The customization of the leads management system.

A great all in one solution for our small / medium business

Opmerkingen: Highly satisfied with the performance of the platform and its features

Pluspunten:

The ability to manage all extentions and monitor performance of each.

Minpunten:

The fact that we have to use a third party app for mobile

Squaretalk review

Opmerkingen: no problems so far

Pluspunten:

Very user friendly, understandable. Softphone and the admin platform are both very easy-to-use.

Minpunten:

No cons. I haven't noticed anything so far.

Amazing Software, Amazing Support

Opmerkingen: I have been working with Matrix for a few years now. As a sales professional, I came across dozens of solutions that are either pre-built or highly configurable (which usually requires a lot of IT assistance and end up being implemented poorly).
The amazing thing about SquareTalk and its Matrix is, they were able to take something that must be highly configurable, sophisticated and complex and turn it into a super compatible and clear software.
In addition, SquareTalk's onboarding and customer success teams went out of their way to integrate the solution with the business tools that we are using (including some that it was not designed for) and made make sure that everything, to the smallest resolutions, works perfectly.
No need to mention that on the user/agent side, everything is nearly flawless. Amazing UX.
Very professional team. Amazing product. I am very satisfied with Matrix and I highly recommend it.

Pluspunten:

Out of the box solution! Matrix is a predictive dialer that allows a crazy sales leader like myself to adjust it to the smallest resolutions of our out-of-the-box methodologies.

Minpunten:

UI could be improved on the admin side. The agent side is nearly perfect.

the best predictive dialer yet!!!!

Opmerkingen: As a buisness development manager for several big companies, along the way I've encountered several predictive dialers, but none of them came close to Innitels.
fast, smart, litlle to none bugs, and the customer service???? the best in the field. In conclusion....you can't go wrong with Innitel, we use their services for years, and we say thank you every day for that. The interface is easy, intuative, with lots of functions, they thought about evrything.
The support team is firstly, very professional, and secondly, very welcoming and nice. As for VFM...the best there is in the field, and believe me, I checked!!! The calls quality is good most of the time, better than the other providers, thats for sure. Thnak you again Innitel, for everything :-)

Pluspunten:

easy to use almost without bugs the best customer service there is intuative interface very good calls quality very good value for money

Minpunten:

haven't found any yet

A good system integrated into your crm

Pluspunten:

The system is easy to use, it is simple and practical. From the pms with a single click I can call my clients without having to use dialing. It has many other functions, which I don't really use, but it will certainly work for other businesses. The support is really excellent, the communication is fast and effective.

Minpunten:

So far I have no criticism of the system; except for two brief moments when the system failed to convert the call. Specific cases, without a doubt.

Great Product Best Support team

Pluspunten:

The Product is really easy to use and install, bothe PBX and AXIOM.The possibillities are countless and there are options for anything from settings to reports.The best thing about the Company though is the Support, always available and helpful as well as fast to resolve any issue that may come.

Minpunten:

As an IT that has been using this product for the last 6 months dailly and for many hours a day i cannot seem to find any flaws in it.

Sales Optimization

Opmerkingen: My initial thoughts when moving to the Innitel predictive dialer, were mostly along the lines of, "if it does what they say it does, I'm going to start making much much much more money". Little did I know how right I was, after the initial setup pains, the dialer was up and running. Right away I saw the number of conversations my reps were having with customers go way up. Secondly my ability to manage the reps real time through the intuitive call center manager was second to none. I now saw who was on the phone, for how long, AND I have the ability to listen in real time. All this has given my sales team the tools to really succeed, maximizing the results of their efforts daily. After working with the INNITEL predictive dialer, I wonder why I didn't switch earlier, how much money my sales reps and my company must have missed out on because we didn't switch sooner. Take it from someone who has worked in phone sales for over ten years in A wide range of verticals, If you aren't working with a predictive dialer like Innitel, that means your already behind the curve.

Pluspunten:

Ease of use Call center manager Time savings

Minpunten:

Set up Integration

Predictive Dialer Amazing Product by Innitel

Opmerkingen: My company has been clients of Innitel for more than 2 years, one of the reason for applying for their services was because of the Dialer. We use it every day with 4 brands and 5 offices works perfectly every day like a well oiled machine. The Dialer has solved for us many problems and has saved for us alot of money and of course manpower. Any callcenter that makes calls to clients daily must get the Innitel Predictive Dialer .

Pluspunten:

Saves Money, Saves Manpower, Saves Time, Works on Pc Phone

New Way of working

Opmerkingen: Quick acclimatization of the female staff to use the system thanks to clear explanations and good support from Squaretalk team

Pluspunten:

The fact that I can enter my agency's conversations at any given time provides me with a broad picture of how they work and the places where I can examine their work. Whether it's to encourage them about their strengths or whether it's to guide them on the places for improvement.The use of the infrastructure went smoothly thanks to the support of Squaretalk team.

Minpunten:

As an administrator, I would like to receive reports automatically once a month, but I could not understand if the system is capable of producing this.In addition, the split between the system window and the SMS window complicates the work a little

These guys are seriously AWESOME!!!

Opmerkingen: After going through over 20 demos. I really liked how they got straight to the point and demo'ed their system very quickly. Most other companies took weeks just to respond. I don't know about you, but if I'm buying a software that help my clients get ahold of me super easily, then I'd expect that company to also do the same. Its very weird to reach out to predictive dialing companies and then they take so long to get back. SquareTalk got right on the phone with us and did several demos to show us every feature.

Pluspunten:

I spent weeks doing demos on over 25 predictive dialers and SquareTalk was by far the best. They treat you very well and have a great support team. I really couldn't say anything better about these guys.

Minpunten:

They really don't have any cons. I liked everything.

Very good product

Opmerkingen: This company have a great product with great customer support
The software is friendly and good people are behind it
Software never breakdown

Pluspunten:

Always work and very friendly

Minpunten:

Good software

1 million leads processed through Innitel in 1 month!

Opmerkingen: We get leads from multiple sources that require qualification and processing. Contacting these leads in such numbers have always been a challenge. Through Innitels system we were calling 10 calls per second and getting nearly 5% answer rates with a 200% increase in productivity from our older system. Beyond that, Innitel and their support staff added our integration for us, trained our managers and remain available for brain storming and support. This is much more than a product, its a passionate company.

Pluspunten:

Integrations and flexibility

Minpunten:

No complaints

Very handy and useful

Opmerkingen: Can't see how I worked without it before, very productive has all the UI requiered for any user to easily access, calls alot of clients at the same time, and gives you fast and quick results,
it's very important for any call center to have this kind of assistance.
This program can make everyone's work easier, and also is very good at marketing purposes.
works on all of our systems with awesome intergration.

Pluspunten:

The quick response, efficiency, and the quality.

Minpunten:

I don't think anything is bad

The most essential tool in my business today

Opmerkingen: This software has streamlined my sales process in an insurmountable way. I now get to serious potential clients efficiently and quickly giving me a real edge in a very competitive market. I could not imagine my operation without it.

This software provides extensive reporting and analytics which is crucial to have for any call cente

Pluspunten:

- Ease of use - Visually appealing - Great tech support team - Condenses what would otherwise be complicated material and makes it usable for even a novice

Minpunten:

- Very few times a bug would occur such as a button not working, but with the great tech support it has never slowed us down or been a issue.

EASY TO USE SOFT

Opmerkingen: Very simple and easy to use.
No problems as i used to have with other providers. Work very well, even with bad internet connection. The cost is good.

Pluspunten:

EASY TO USE, RAPID, WORKS WELL

Bullmarket review

Opmerkingen: we have a good expiriense with the dialer
any problem we incouter we know we have a great support team that fixing us any probem

Good support

Pluspunten:

I really like the possibility of integration using workflow with other external applications

Minpunten:

it is not possible to export selected columns in call history