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Over Social Intents

Met je klanten praten moet makkelijk zijn. Chat met ze rechtstreeks vanuit Microsoft Teams, Slack, Google Chat, Zoom en ChatGPT.

Meer informatie over Social Intents

Pluspunten:

Niet beschikbaar

Minpunten:

Niet beschikbaar

Beoordelingen van Social Intents

Gemiddelde score

Gebruiksgemak
4,6
Klantenservice
4,9
Functies
4,6
Prijs-kwaliteitverhouding
4,5

Waarschijnlijkheid van aanbeveling

8,9/10

Social Intents heeft een totaalscore van 4,7 van 5 sterren op basis van 10 gebruikersreviews op Capterra.

Reviews filteren (10)

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Reviews filteren (10)

Joshua
Joshua
Front-end Web Developer in VS
Geverifieerde LinkedIn-gebruiker
Schoolleiding, 1.001-5.000 werknemers
Heeft de software gebruikt voor: 6-12 maanden
Bron van de reviewer

Social Intents powered our COVID-19 Success Story

5,0 3 jaar geleden

Opmerkingen: While no technology implementation is going to be without speedbumps, Social Intents has been extremely responsive with their support.

Pluspunten:

Our college was given less than a week's notice that we needed to close our campuses due to the COVID-19 Pandemic. Our 20,000 students would no longer be able to come to come in person to meet with their student services and financial aid representatives, and we did not have sufficient alternative infrastructure in place to continue to serve those students online. We reached out to Social Intents and they worked with us to implement a live chat feature on our website in a matter of days. The technology is so plain and easy to learn, that within a week, we had more than 110 staff trained and answering hundreds of student's questions every day. While many colleges around the country were failing to be there for their students, we were able to maintain service continuity in a way that prevented students from falling through the cracks.

Minpunten:

The built-in analytics are somewhat limited.

Eerder overwogen alternatieven: PHP Live!

Redenen om over te stappen op Social Intents: Social Intents integrates with Microsoft Teams, which is a product we were already using. The SaaS products we looked at were all priced on a per-operator or per-conversation basis. Given the scale of our Student Services project, that would have been cost-prohibitive.

James
Director in Canada
Marketing en reclame, 11-50 werknemers
Heeft de software gebruikt voor: 1-5 maanden
Bron van de reviewer

Perfect solution, easy to integrate and best online support I've ever had!

5,0 3 jaar geleden

Opmerkingen: I have nothing but very positive things to say about his company. Online documentation for their product is more than complete and with their fast and friendly online chat, its the best support I've had in a very long time!

Pluspunten:

It was incredibly easy to, not just install, to customize with a great API and documentation. A solution that covers basic to completely custom.

Minpunten:

We are yet to find anything missing or anything that doesn't meet our high standards.

Baylor
Front Desk Assistant in VS
Schoolleiding, 2-10 werknemers
Heeft de software gebruikt voor: 1-5 maanden
Bron van de reviewer

Great support

5,0 3 jaar geleden

Pluspunten:

I really appreciated the quick customer support that Social Intents offered. Whenever I had a small issue or bug, I received assistance ASAP!

Minpunten:

There were some bugs in the LiveChat functionality, but the support team kept me updated about fixing it.

Kenny
Call Center Manger in VS
Publieke zaken, 1.001-5.000 werknemers
Heeft de software gebruikt voor: 6-12 maanden
Bron van de reviewer

Great Collaboration

5,0 3 jaar geleden

Opmerkingen: Excellent and would use them again on all programs. James is quick to support our needs and collaborate with our team to provide the best product possible.

Pluspunten:

We have made changes to help support our business needs. Easy to use and implement. Enhancements are frequent and consistent.

Minpunten:

Was not initially able to support our volume. This was corrected quickly.

Eerder overwogen alternatieven: Zendesk Suite

Overgestapt van: NICE CXone

Alisha
Sales And Marketing Specialist in Filipijnen
Informatietechnologie en -diensten, 51-200 werknemers
Heeft de software gebruikt voor: 1+ jaar
Bron van de reviewer

My personal review for Social Intents.

4,0 10 maanden geleden

Pluspunten:

This platform equips businesses with the tools they need to provide personalized and efficient customer service via a variety of channels such as live chat, chatbots, email integrations, and social media management. Furthermore, Social Intents enables companies to track and prioritize customer inquiries while automating routine tasks.

Minpunten:

Despite not having some of the more advanced features, it is still a decent platform and is satisfactory.

shivasish
student in India
Marktonderzoek, 501-1.000 werknemers
Heeft de software gebruikt voor: 2+ jaar
Bron van de reviewer

The platform has functionality like live chat, chatbots, and email integrations.

4,0 12 maanden geleden

Opmerkingen: A good client engagement tool like Social Intents can help businesses save time, increase customer satisfaction, and expand by offering top-notch customer service.

Pluspunten:

This platform offers features such as live chat, chatbots, email integrations, and social media management to help businesses provide personalized and efficient customer support across multiple channels.Businesses can track and prioritize customer inquiries with Social Intents and automate routine tasks.

Minpunten:

Although Social Intents offers a free plan, it comes with limited features, such as a cap on the number of chats and users, and it does not offer all the advanced features available in the paid plans.

Russell
Web Developer in VK
Schoolleiding, 1.001-5.000 werknemers
Heeft de software gebruikt voor: 6-12 maanden
Bron van de reviewer

DC's use of Social Intent

5,0 3 jaar geleden

Opmerkingen: We have been able to use Social Intent to put on lots of virtual events that have enabled us to be able to reach out to our customers in the Covid-19 epidemic.

Pluspunten:

Rapid setup and ease of deployment. It uses Microsoft Teams which we already used so staff were able to hit the ground running.

Minpunten:

Could have a few more facilities out of the box.

Geverifieerde reviewer
Geverifieerde LinkedIn-gebruiker
Kantoorbenodigdheden, 11-50 werknemers
Heeft de software gebruikt voor: Gratis proef
Bron van de reviewer

Great integration for any business using teams

5,0 2 jaar geleden

Pluspunten:

Customer service was fantastic. They helped answer a ton of questions I had about their service including features, pricing, and use. If your company uses Teams, this is a fantastic integration!

Minpunten:

Great if you just want to add live chat to your website, but there are other options out there that offer more.

Eerder overwogen alternatieven: HappyFox Help Desk, Smartsupp en LiveChat

Geverifieerde reviewer
Geverifieerde LinkedIn-gebruiker
Informatietechnologie en -diensten, 201-500 werknemers
Heeft de software gebruikt voor: 1-5 maanden
Bron van de reviewer

Social Intents review

5,0 11 maanden geleden

Pluspunten:

Incredibly easy to install and use. You can also customize with a good APIs. Also, this is a platform that is very basic to use.

Minpunten:

It does not offer some advanced features but it's still fine, still a good platform.

Adarsh
Analyst in India
Computersoftware, 1.001-5.000 werknemers
Heeft de software gebruikt voor: 1-5 maanden
Bron van de reviewer

Improve customer service with Social Intents

4,0 12 maanden geleden

Opmerkingen: Overall, I am satisfied with my experience using Social Intents and would consider using it again in the future.

Pluspunten:

What i liked mostly in this software is its ability to integrate with popular social media platforms, allowing businesses to engage with customers directly on social media.

Minpunten:

The software's pricing may be considered high.