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Over RMS Cloud

RMS heeft drie hoofdonderdelen: 1. Campingbeheersysteem 2. Realtime reserveringen vanaf je website 3. Verkooppuntsysteem

Meer informatie over RMS Cloud

Pluspunten:

Plenty of features for managing property and freedom to customize settings, including the rate tables and periods. Built-in POS for ancillary transactions with integrated accounting.

Minpunten:

The reports are inaccurate - reconciliation shows this. Stupid advertising intrudes at times.

Beoordelingen van RMS Cloud

Gemiddelde score

Gebruiksgemak
4,2
Klantenservice
4,5
Functies
4,3
Prijs-kwaliteitverhouding
4,3

Waarschijnlijkheid van aanbeveling

8,4/10

RMS Cloud heeft een totaalscore van 4,4 van 5 sterren op basis van 418 gebruikersreviews op Capterra.

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Reviews filteren (418)

Elizabeth
Elizabeth
Executive Assistant in VS
Geverifieerde LinkedIn-gebruiker
Vrije tijd, reizen en toerisme, 51-200 werknemers
Heeft de software gebruikt voor: 1+ jaar
Bron van de reviewer

Eerder overwogen alternatieven:

One of the Best Reservation softwares!

5,0 3 jaar geleden

Opmerkingen: This has been easy to use and easy to navigate. The support team is literally a click away and has helped get everything set up and switched over from our old system.

Pluspunten:

I love how easy it is to navigate and that there are several different ways to make a reservation, as well as look up a reservation.

Minpunten:

When you sign up for the beta version of the dashboard, it does not allow you to change the location. It stays stuck on somewhere in Florida, which is frustrating when you try to tell the weather to a guest.

Reactie RMS

3 jaar geleden

Hi Elizabeth, thank you for sharing this glowing review of RMS! We're thrilled to hear that you're enjoying the software and finding it easy to navigate. With the beta dashboards, if you click the pencil icon in the top left, that will let you change the weather location. Let us know if this isn't working for you and the team will investigate. -Hayley

Sunny
General Manager in Australië
Horeca, 11-50 werknemers
Heeft de software gebruikt voor: 2+ jaar
Bron van de reviewer
Bron: SoftwareAdvice

Excellent product with even better Customer Support.

5,0 vorige maand Nieuw

Opmerkingen: As with any product, each new version has its learning curve but in the case of RMS the learning curve is quite gradual as the product works so well, and if you know what its supposed to do, it just makes sense. And, if you need to, their Support Team is simply amazing!

Pluspunten:

Ease of use, easy to train new staff on. Setup or rates and channel management are much easier vs other systems used previously.

Minpunten:

Hard to say as I really enjoyed working with the product, all the way back from a server-based version in 2007

Bruce
Manager in Australië
Administratie, 2-10 werknemers
Heeft de software gebruikt voor: 1+ jaar
Bron van de reviewer

RMS Training or the lack of!

3,0 4 jaar geleden

Opmerkingen: New to the business 18 months ago and not soo young! we are looking forward to a break however, our biggest worry is leaving the park with someone because of RMS? - I think that we need a package named RMS Lite "Caravan/Holiday Park friendly) and someone to install and train the trainee face to face.

Pluspunten:

Once you understand it - it can be useful however, it is impossible to recommend that has you afraid of it!!

Minpunten:

Hard to understand/use and achieve the most out of the programme - lack of one to one training and follow up by the company to support - train and help the users - over the web based training lacks understanding of the trainee - face to face you can see and check for understanding of the trainee. I am sure that more attention is required in this area so that the users can achieve a greater understanding and not be afraid to use the product features ---- please check with other users as I am sure that you will enhance the reputation of your brand and gain far more than loyal users.

Reactie RMS

4 jaar geleden

Hi Bruce! Thank you for leaving a review, I followed this up with support who let me know they reached out to you and assisted you with your queries. They might have mentioned this, but we'll soon be launching RMS University, a self-paced learning platform that will include a range of modules, from beginner through to advanced. We also have our help centre knowledge base that features articles, visual guides, webinars and videos to help you out with different topics. You can access it here: https://helpcentre.rmscloud.com/ Thanks!

Lan
Owner in Australië
Horeca, 2-10 werknemers
Heeft de software gebruikt voor: 2+ jaar
Bron van de reviewer
Bron: SoftwareAdvice

Great property and channel management web-based app

5,0 4 maanden geleden

Opmerkingen: Absolutely stunning app for accommodation providers.

Pluspunten:

Love all the features you guys keep building and upgrading. There are abundant of features that I might not have used or experienced. They design it fit a wide range of properties from caravan park to 5-star resort. [sensitive content hidden] is a great [sensitive content hidden].

Minpunten:

Nothing should be complained about. They are simply free of faults.

Debbie
Director in Nieuw-Zeeland
Horeca, 2-10 werknemers
Heeft de software gebruikt voor: 2+ jaar
Bron van de reviewer

Eerder overwogen alternatieven:

great features, cumbersome to use, set up is a nightmare

4,0 3 jaar geleden

Opmerkingen: As far as managing straight forward reservations, it does the job for us. I can see the potential of numerous features, but it's mostly wasted in our small mom and pop company. If we wouldn't lose our customer history and it wasn't such a pain to migrate our database, I'd find something that is easier for me to use.

Pluspunten:

The triggered correspondence and ability to send SMS to our in house guests are great features. Some of the reports are very helpful.

Minpunten:

It's cumbersome to set up, not intuitive, I find it far more difficult to set up new rates or make changes in set up than our previous 2 reservation systems. I'm not techy, and would not recommend it to anyone unless I know they are tech savvy.

Reactie RMS

3 jaar geleden

Hi Debbie, thank you for leaving an honest review. We're really pleased to hear that you like the triggered SMS capabilities and find that useful in the running of your holiday park. For setting rates, this help centre article explains all the different rate types in a visually appealing, step-by-step way which might be useful to you: https://helpcentre.rmscloud.com/rate-setup/rates-overview The RMS system is pretty robust and can take some time to get familiar with. We'd love to help you navigate and utilise the features that will benefit your business - please feel free to call us any time or log a service request, and our friendly support team will be happy to help. Alternatively, we have over 100 bite-sized video tutorials on YouTube that show you how to use popular elements of the system: https://www.youtube.com/channel/UCF60pnsOHpe0JPDLPrcRBJg Hope that helps! Hayley

Baris
Hotel Manager in Spanje
Horeca, 10.000+ werknemers
Heeft de software gebruikt voor: 1+ jaar
Bron van de reviewer

Eerder overwogen alternatieven:

My favourite channel manager is present in RMS Cloud

5,0 4 jaar geleden

Opmerkingen: RMS Cloud works as promised and all functionas are quite ok and helpful for our operations. Customer service is above expectations and it is easy to understand the whole system however more OTA integrations are essential.

Pluspunten:

As a hotel manager who used nearly the all considerable multiple channel management platforms in the industry, RMS Cloud's channel manager is by far the best one in terms of the functions it provides and the usability. The orientation period of RMS Cloud to the staff that I worked with was really low and they could use it like an expert after 40 minutes of training.

Minpunten:

Altough functions are working great, the number of OTA integrations is still low and needs to be increased. Additionally more languages and the currencies should be supported in management panel which is essential for multi-national operating hotels with multi-national staff like ours.

Reactie RMS

4 jaar geleden

Hi Baris, thank you for this great feedback, we're so happy to hear that you rated our channel manager as the best you've ever used! We currently offer more than 100 OTA and distribution connections and that number is expanding - if there are any in particular you'd like to connect with, please drop a comment in our suggestion box and we will endeavour to help! More language and currency options are top of our roadmap and will be coming very soon. Thanks!

Mark
Owner/GM in VS
Horeca, 2-10 werknemers
Heeft de software gebruikt voor: 2+ jaar
Bron van de reviewer

Use the software the way you want to.

5,0 5 jaar geleden

Pluspunten:

Customization of this software is the best I've seen in this industry. If we decide we want to track something new. We can simply add the field. Modify rates on a daily basis, automatically. The customization saves time and gives peace of mind.

Minpunten:

Like all online / network software, they can be slow as data is being pulled across the country / world.

Reactie RMS

5 jaar geleden

Thanks Mark for your positive feedback! We're thrilled RMS' customization is helping your property reach its full potential. RMS is committed to ongoing software development and exceptional customer support to make managing your property easier.

James
Owner in Australië
Horeca, 2-10 werknemers
Heeft de software gebruikt voor: 1+ jaar
Bron van de reviewer

Be Patient!

4,0 5 jaar geleden

Opmerkingen: The journey starts with a completely different mindset when using the software compared to other products. Once you have spent the time becoming accustomed to the product, it flows better than what we previously have used. RMS Apartment is our PMS software and our channel manager all in one. Further development will see RMS become the leader in PMS software in my opinion.

Pluspunten:

Functionality, cloud based. The layout is user friendly.

Minpunten:

The lack of data conversion from my previous software. The outsourcing of the training to a third party "trainer". The channel manager needs developing and simplifying.

Kimberly
Office Supervisor in VS
Horeca, 11-50 werknemers
Heeft de software gebruikt voor: 2+ jaar
Bron van de reviewer

Eerder overwogen alternatieven:

Once they have you...

3,0 2 jaar geleden

Opmerkingen: Overall it is useful. it does not deliver as promised

Pluspunten:

The features that were promised but never attained.

Minpunten:

Our on line booking has major issues and no one can find a fix. Our required Credit Card processing equipment is not fully functional with RMS even though you recommend it.

Josh
Josh
Operations Manager in VS
Geverifieerde LinkedIn-gebruiker
Horeca, 2-10 werknemers
Heeft de software gebruikt voor: 2+ jaar
Bron van de reviewer

WE love RMS and wish we had switched sooner!

5,0 5 jaar geleden

Opmerkingen: Overall our experience has been great! All the automation saves us lots of time and makes us look more professional as well.

Pluspunten:

We like that it's cloud-based so we can access it from anywhere on any device at any time we choose. It's also very user-friendly for those taking reservations and the ability to easily take online reservations is great.

Minpunten:

Can be a little challenging when making changes in the backend, but if we ever have any issues tech support walks us through it.

Reactie RMS

5 jaar geleden

Thanks for your positive feedback Josh! We are thrilled RMS is helping your campground reach its full potential. We are glad our user-friendly system is making managing your property easier. RMS is committed to ongoing software development and exceptional customer support.

Baily
General Manager in VS
Horeca, 11-50 werknemers
Heeft de software gebruikt voor: 1+ jaar
Bron van de reviewer

RMS Hospitality Cloud is a great tool once you get it set-up to fit your needs

5,0 5 jaar geleden

Opmerkingen: Ultimately RMS is helping our business in so many ways. This system will allow our employees to spend more time catering to our guests and visitors and less time with administrative tasks like producing reports, tracking transactions, and counting open reservation areas.

Pluspunten:

We like this software the most because of how scale-able it is! We are a pretty small business that use to deal with all reservations by pen and paper. Our business is growing and with that it became difficult to continue on with our "old" systems. RMS offered the perfect solution to start out with all the basics that a cloud based system could offer, and then as we got comfortable we are able to scale up to other features. The customer service is also a great feature! Everyone we have contacted has been very timely, polite, and seem to actually want to talk to you! Support is extremely helpful, plus the youtube channel is a great way to try and find a solution to your problems on your own.

Minpunten:

Fortunately for our business, we anticipated a lengthy set-up time so we allowed a full year of having the software and fine tuning our data to make the transition as smooth as possible. With the initial purchase of the software we received one-on-one training (our rep was AMAZING!) and at the end of training we felt we had a pretty good grasp of the software. Once we started actually using it and testing out different situations that can arise in our reservations and visitors, we soon realized that RMS is packed full of great features but it can be difficult to sort through everything there to find what you need. We have had the software to just over a year and we are trying to finalize the last few details in how to process our reservations on a daily routine. Granted we have not had a team working on the system all day every day (we only have around 14 employees so the busy season we were only doing data entry) but it has been quite a road to "go live" with RMS.

Reactie RMS

5 jaar geleden

Thanks for your positive feedback, Baily! We are thrilled RMS is helping your park reach its full potential. RMS is committed to ongoing software development and exceptional customer support to make managing your park easier.

ALAN
OWNER in VS
Horeca, 11-50 werknemers
Heeft de software gebruikt voor: 2+ jaar
Bron van de reviewer
Bron: SoftwareAdvice

Support that really works!!!

5,0 3 jaar geleden

Opmerkingen: For Heartland RV Park & Cabins, RMS Cloud allows us to be on the leading edge for how we interact with our guests. Whether our guests make their reservations in person or through the IBE, it allows us to make the experience simple and understandable. The triggered correspondences allow us to customize our interactions to add helpful information to our guest from first contact, and then asking them after departure to rate Heartland RV Park & Cabins on all the major search engines.

Pluspunten:

Ease of use for front desk employees, the backend for management that allows us to customize messaging for guests from reservation through departure.

Minpunten:

Heartland RV Park & Cabins appreciates the ongoing effort by RMS to improve the function of it's software, however, for less tech savvy parks, the changes that come with new releases could create confusion with front line staff if the park fails to continually work with staff on changes.

Reactie RMS

3 jaar geleden

Hi Alan, thank you so much for sharing this wonderful review! We're so pleased that RMS is boosting your guest interaction capabilities! It's a function that we believe is critical to creating positive guest experiences and turning first-timers into regular returners. Great to see that you're making full use of the features in RMS, including the IBE and triggered correspondence - do let us know if you want more information about any other features that you think you might like to implement and our friendly support team will be happy to help. Thanks again, -Hayley

Ruth
Office Administration in Australië
Consumentendiensten, 2-10 werknemers
Heeft de software gebruikt voor: 2+ jaar
Bron van de reviewer

Review of Support

5,0 4 jaar geleden

Pluspunten:

I like the new features for the Registration Card & the COVID-19 Tracing. It's also made it easier uploading guest details, photo id etc. Less paper trail.

Minpunten:

When loading rates, it can get frustrating when for example, we have 3 different season and rates within RMS. getting this to trigger or channel those rate on exact dates for online Agents, I guess it all about trouble shooting between the 2 servers. Plus it was hard when call Support and you would get 2 different answers from 2 different staff never the same operator.

Reactie RMS

4 jaar geleden

Hi Ruth, thanks so much for taking the time to send us your feedback! It's great to hear that you're enjoying the new features and that they are helping you to navigate post-COVID reservations. RMS is quite robust to meet the needs of a wide scale of individual properties unique business models. We have written a detailed rate article that we hope will help you with managing rates - you can view it here: https://helpcentre.rmscloud.com/rate-setup/rates-overview Additionally, you can log a service request and a team member will assist you with your requirements. Thank you again for reviewing the software, every bit of feedback, whether positive or negative, helps us to evolve and refine our functionalities to better serve our clients.

sarah
CCO in VS
Recreatieve faciliteiten en diensten, 11-50 werknemers
Heeft de software gebruikt voor: 2+ jaar
Bron van de reviewer
Bron: SoftwareAdvice

We have been sold on other systems, made the change and always end up back!

4,0 vorig jaar

Opmerkingen: We have actually moved to 2 other well known systems and moved back because we have found none of them stand up to RMS.

Pluspunten:

I love all of the features, in addition to just reservations, we use it all. Maintenance management, texting, interactive documents, online booking, meter reading and more.

Minpunten:

Online booking is still a bit clunky. The interactive map is difficult to find from a mobile device. I wish customers could choose to pay online with the vault.

Michelle
General Manager in VS
Horeca, 11-50 werknemers
Heeft de software gebruikt voor: 2+ jaar
Bron van de reviewer

RMS Hospitality Cloud Review

3,0 5 jaar geleden

Pluspunten:

We liked all the reports you had to offer

Minpunten:

Not user friendly. It is not as forgiving software if there are mistakes.

Reactie RMS

5 jaar geleden

Hello Michelle, RMS has a full suite of reports for many needs, if you can't find the one you are looking for the Report Writer is a powerful tool to custom create reports. The new ability to revert a reservation should be a big help for reservation boo boo's Any accounting mistakes, RMS is obligated to be in compliance, and must follow the strict accounting rules & regulations, as they are not forgiving indeed. Thank you for being the best part of RMS for such a long time, we appreciate you!

Dennis
Manager/Consultant in VS
Recreatieve faciliteiten en diensten, 2-10 werknemers
Heeft de software gebruikt voor: 1-5 maanden
Bron van de reviewer

Manual

4,0 5 jaar geleden

Opmerkingen: I'm still in the early stages of RMS so I can't give a overall assessment of the system.

Pluspunten:

I think once I learn the in and out of all of the side menu, and all the functionality of the data base, it could be very compatible for our company. In all fairness to RMS the owner of our company didn't notify me of any of the classes, so I was nearly operating blind on the first day of use. BUT the help/knowledge base was a life saver.

Minpunten:

My first complaint will be that there isn't an operating manual. Even a frozen pizza comes with step by step instructions. The software leans heavy on the side of the hotel industry. I think RMS is working on being RV park friendly but they still have some work to do. As an example with our previous data base we were able to move reservations quickly and easily to different sites to maximize spaces as to fill the park quicker. With RMS moving dozens of reservations over a 4, 5, 6, month period is extremely difficult to the point we will most likely stop doing it.

Reactie RMS

5 jaar geleden

Hello Dennis, Thank you for taking the time to review RMS an we appreciate your honest feedback. RMS is quite robust and configurable to meet the needs of all type of individual property set up from small to large. I would agree proper training is definitely ideal to be set for success. RMS University is a fantastic training tool that is offered to all properties. A friendly customer support agent would be happy to discuss this in further detail along with any current struggles to make your operations more seamless. Thank you again for taking the time Dennis!

Lesa
manager in VS
Horeca, 11-50 werknemers
Heeft de software gebruikt voor: 2+ jaar
Bron van de reviewer
Bron: SoftwareAdvice

RMS Service

4,0 3 jaar geleden

Opmerkingen: Generally the experience is good. Updates need to be relearned and as long as the help tutorials are updated as well, I can maneuver the site.

Pluspunten:

What I like the most about this software is the Charts or reservation search option to find a guest reservation.

Minpunten:

What I like the least about this software is the group reservation from online. If the reservation was made online for one or more sites, they do not show up as under the guests history.

Reactie RMS

3 jaar geleden

Hi Lesa, thank you for sharing your review, we appreciate the feedback. We're so glad that you love the charts in the RMS system and the reservation search. We're continually updating and enhancing the product so I have passed your comments onto our product development team who will take them on board. We are continuing to update our video tutorials and help centre articles as new updates are released - if there is anything you'd like to see more of, please add it to our suggestion box and we will look into it: https://feedback.rmscloud.com/ Thanks again! -Hayley

Paula
Manager in Australië
Horeca, 2-10 werknemers
Heeft de software gebruikt voor: 2+ jaar
Bron van de reviewer
Bron: SoftwareAdvice

Manager

5,0 3 jaar geleden

Opmerkingen: RMS cloud is accessible from different devises, I can access from home or when I am away from work.
This makes it an invaluable tool for our motel.

Pluspunten:

I find this software very easy to use and to train new employees

Minpunten:

I find at times that there are things I would like changed but this is not easy. Example is for Debtors Report, have the option of arrival or departure. So guests account can be calculated from the departure date (useful when you have long stayers) some of our guests are here 9 weeks by the time they check out the account is in 90 days.

Reactie RMS

3 jaar geleden

Hi Paula, thank you for taking the time to leave us a review, we really appreciate your feedback. We're so happy to hear that you find RMS easy to use and train your new staff on, and that being able to access it from anywhere suits your business. Thank you for your feedback on Debtors Reports - if you'd like to drop it into our suggestion box, the product development team will look into it (https://feedback.rmscloud.com/). Thanks again!

Maggie
Revenue Manager in Nieuw-Zeeland
Horeca, 11-50 werknemers
Heeft de software gebruikt voor: 2+ jaar
Bron van de reviewer

RMS the PMS

5,0 3 jaar geleden

Pluspunten:

We have multiple properties in RMS and it is very easy to switch and look at each property. There are plenty of features and reports available and I thought they're easy to understand.

Minpunten:

OTA integration is quite slow. We were unable to transfer data from the previous PMS we used into RMS so it took a lot of time for us to enter everything into the new system.

Tylor
Operation Manager in VS
Horeca, 51-200 werknemers
Heeft de software gebruikt voor: 2+ jaar
Bron van de reviewer
Bron: SoftwareAdvice

Eerder overwogen alternatieven:

over view

4,0 vorig jaar

Opmerkingen: exciting and frustrating at the same time. When it is running correctly it is great but when it crashes it crashes.

Pluspunten:

All the different features it has to offer

Minpunten:

Wish the features did not cost so much and there was more training that didn't cost me that is also easy to follow.

Bob
IT Director in VS
Horeca, 51-200 werknemers
Heeft de software gebruikt voor: 1+ jaar
Bron van de reviewer
Bron: SoftwareAdvice

Heres what I can say.....

4,0 3 jaar geleden

Opmerkingen: So far its been very good. Any issues that affect all their users get taken care of very quickly. I can only remember a handful of outages in the last 2 years. Their support is actually very helpful and get issues resolved. For me as an IT admin ....RMS support is far better than most of my other vendors support team.

Pluspunten:

Intuitive, seems to be feature rich and well thought out.

Minpunten:

I dont really use the product.....I am an administrator.

Reactie RMS

3 jaar geleden

Hi Bob, thank you for this great feedback! So pleased to hear that your staff are enjoying using RMS - we hope it is helping you to streamline your resort's operations. Your comments are very much appreciated - thanks again -Hayley

Chris
Director in Australië
Horeca, 11-50 werknemers
Heeft de software gebruikt voor: 2+ jaar
Bron van de reviewer
Bron: SoftwareAdvice

Good job RMS

5,0 4 jaar geleden

Opmerkingen: very good.

Pluspunten:

This is easy to use. Great help from help desk from people who I can understand.

Minpunten:

Our venue is not big enough for me to use all the features on a daily basis. I wish I was more proficient at what it offers.

Reactie RMS

4 jaar geleden

Hi Chris! Thanks so much for sharing your positive review, we're thrilled to hear that things are going well and that you've had a great experience with our support team - we always aim to provide an efficient and friendly service. RMS is quite robust and configurable to meet the needs of all types of individual property setup from small to large, so we understand that not all the functionalities will be essential to your business. There are plenty of features we do offer though that would be ideal for running your venue - please reach out to our support team and they will be more than happy to train you up on those features that are best suited to you and your hotel.

Billi Jo
Community Manager in VS
Computersoftware, 11-50 werknemers
Heeft de software gebruikt voor: 2+ jaar
Bron van de reviewer

Software approved

4,0 5 jaar geleden

Opmerkingen: My experience is continuing, I work with it every day and find it user friendly.

Pluspunten:

I have been working with RMS for 5 years the system is user friendly and you can program your rms the way you want it that works for your business. The tech support is great you have personal on hand for any issues or questions needed.

Minpunten:

The only least like comment I have to share is at time the system software runs slow.

Reactie RMS

5 jaar geleden

Hello Billi Jo, Thanks for taking some time out to write such good reviews!. We at RMS are committed to help clients like you in every possible way. If you ever experience unusual slowing we would be happy to help troubleshoot in conjunction with your Internet Service Provider. We all appreciate lightening fast! Thank you for being the best part of RMS

Leica
Manager in Australië
Horeca, 2-10 werknemers
Heeft de software gebruikt voor: 2+ jaar
Bron van de reviewer

RMS Software is an Essential Management Tool for the Accommodation & Tourism Industry

5,0 5 jaar geleden

Opmerkingen: RMS offers a very high standard of easy to use software and most importantly an excellent support team that are always by your side. The best part of operating in the hospitality cloud is having piece of mind knowing that all data is safe & secure with RMS, & no software back ups are required RMS takes care of it all freeing up value time for Management to get on with running their operation in the busy accommodation & tourism industry. Thank you to all of the RMS Team, proud to partner with a Great Australian product from the Land Down Under.

Pluspunten:

RMS Software is excellent for the accommodation industry the extremely large data base is a must for repeat Guests to offer a more personal experience & is also a great security tool for keeping track of problem Guests.

Minpunten:

Group bookings can be tricky however RMS has a great support team.

Jenna
Director of reservations in VS
Vastgoed, 11-50 werknemers
Heeft de software gebruikt voor: 2+ jaar
Bron van de reviewer

half and half

4,0 5 jaar geleden

Opmerkingen: My overall experience with RMS is very well, they help more than the problems we come up with. Whenever there is a problem they are quick in helping to figure out what it was.

Pluspunten:

What I liked most about this software is that it is very organized. You can clearly see what lines need to be filled out to be completed.

Minpunten:

When RMS goes through updates it takes working things away such as deleting badge numbers after they have departed. The new RMS does not allow this and it makes it a hassle on busy days.

Reactie RMS

5 jaar geleden

Hi Jenna! Thanks for your feedback, we value your input and strive to not only meet but exceed customer expectations. RMS is committed to ongoing software development and exceptional customer support to make managing your property easier. We are thrilled our customer support has been able to help with any issues!