AutoManager reviews

The best service i have ever had

Opmerkingen: The best life experience throughout all these years, with all the changes that over time have always been here to help us move forward

Pluspunten:

I am very happy and very grateful to Auto Manager for the best service I have had during more than 30 years that we have worked together.

Minpunten:

In all these years we have experienced great changes regarding technology and they are always at the forefront to make things easier.

Featured desking

Opmerkingen: I have used at least 4-5 desking software, so far this is the best. It it great software and they are constantly improving it.

Pluspunten:

DeskManager by automanager is great desking software with features that help keep track of Car dealership sales process. Its quickbook module integretion make bookkeeping job easy.

Minpunten:

I would say improvement. Reporting definitely could be improved. It is not easy to figure out how to create reports.

Lots of glitches; problems with printing forms all the time. you must call them to update

Opmerkingen: only the printing forms and loading inventory to other sites from them.

Pluspunten:

Easy to use, sorts inventory well. going back to do reports or print history of inventory is good. Keeps a good record.

Minpunten:

Printing is off quite often. Have to pay for updates often, anytime you need anything they want money to help you. Also cannot look up any info from another computer unless you pay to have it installed there also. Not convenient.

One of the best DMS companies

Opmerkingen: Best company! I've been with them for 10 years now, wow! [sensitive content hidden]
in sales is wonderful. Just has a session with [sensitive content hidden]
in an online chat for some forms updating, solved all my issues quickly. This company does so much for not a lot of costs. I have desk manager, web manager, and now Selly CRM. Everything is also tied into my QuickBooks system for seamless transactions.

Pluspunten:

Easy to use. Integrates with many other systems. Inexpensive. Great online help.

Minpunten:

nothing

It got the job done.

Pluspunten:

The ability to have the inventory of two car lots all in the same system; allowing is to view any vehicle's info that the company owned

Minpunten:

Customer service is terrible. It's hard to understand, and they were always annoyed that you even called them.

Customer Service

Pluspunten:

Product is easy to use. [sensitive content hidden] in customer service was wonderful with helping me get my Quick Books integration set up.

Minpunten:

The only issue I have is not being able to receive refunds within the system easily.

Have used Auto Manager for over 20 yrs and will use this program for the life of this business.

Pluspunten:

inexpensive, and easy to use. Technical Support is awesome. ( [sensitive content hidden])

Automanager support.

Opmerkingen: Call customer support often and they always figure out my issues in a timely manner

Pluspunten:

Quick response to my issues. With competent friendly service. [sensitive content hidden] was very helpful.

Minpunten:

Ease of use. Not expensive. Good value.

Auto Manager

Opmerkingen: I delt with [sensitive content hidden] and he guided me tru all my questions i had

Pluspunten:

Easy to use auto manager products and easy support staffr

Minpunten:

I like everything about auto manager products

Great Program

Pluspunten:

I like the cost being somewhat fair, and I like that most other companies now recognize them. We have been with them since the inception.

Minpunten:

There are some loading errors and crash errors that tend to pop up. Most of the time the tech support can figure it out pretty quickly though.

Great people, great value, great support

Opmerkingen: The people are top notch pros. They offer service and support 2nd to none. The software is a very good value for all the the features it includes, and they continue to improve it all the time.

Pluspunten:

It does everything we need. It runs pretty fast on a local network.

Minpunten:

modular system (DMS tool is a different system that the website tool)

You own it

Opmerkingen: Easy to use F&I software for car dealers. Good communication from the company about updates and just staying in touch.

Pluspunten:

I like that we own the software. You can choose a yearly maintenance plan, which comes with the initial purchase. But if you don't want it down the road, no cost. You just may not get timely software updates. One of the most stable products since Manheim Tracker. Very similar in layout and use. I much prefer that type of software to the monthly subscription service that you never stop paying...ever....

Minpunten:

Can't get direct access to outside warranty providers like GWC or ASC. If you write warranty or gap coverage, you must go to a dealer portal website. No intergration.

WebManager Craigslist Posting Tool is Great

Pluspunten:

This tool makes posting to Craigslist so quick and easy. I used to spend 3-4 hours a day babysitting my Craigslist automatic postings. Now it is a snap to select the vehicles and post them. The time savings is great. Deleting the posts after the vehicle sells is just as quick and easy. I love this tool.

Minpunten:

I would rather be able to pick which vehicles to post and schedule them to be posted, but this is a minor thing.

Highly Recommend

Opmerkingen: We have been using this DMS since 2012, it is great for smaller to mid size dealerships and those that have their own service dept. If you have more than 2 salespeople this software can work for your dealership.

Pluspunten:

Easy to learn, navigate and affordability

Minpunten:

there isnt much of anything we didnt like

Outstanding Service!!

Pluspunten:

Easy to navigate. Always reliable and effective in our industry.

Minpunten:

There are occasional lock ups and we have to reset but not time consuming to do so.

Simplified, one stop resource! If you need it they have it all under one roof.

Pluspunten:

finger tip control with everything you could and do need. Compliance, forms, DMS, CRM, WEBSITE,.. Literally why you are on the move ,it is with you.

Minpunten:

There is nothing that I can say is or would be a con at this time. The company performs as

general manager

Opmerkingen: very satisfied

Pluspunten:

mike our tech support helpful and fast service

Minpunten:

everything so far working fine and desk manager ok

Disappointed

Opmerkingen: Desk manager has been a disappointment to us, we purchased the program to replace our existing software, (which we loved, but they didn't handle leasing). They promised us that they could handle all of our needs, but it took them 2 weeks to get us the plain paper leasing forms onto our software, (paperwork they should have already had because they work with our leasing company already) it took 2 days shy of 1 month to get our MA plain paper forms onto our software, ( they tried to tell us that their other MA dealers only use per-printed forms) . When we asked for our money back after not being able to use the program for the first 2 weeks, we were told that all sales were final and we would not get a refund, and it still took them an additional 2 weeks to set us up to do a simple plain paper form purchase and sales for MA. They will be happy to enter any forms you send them in PDF form, just not until they get to it.
It is a shame because the program has the potential to be good, it is just backed by a poor system of support. When you call them for support, you get an animated message that they will call you back in the order your call was received. This is not helpful if you are new to the system and have a customer sitting there waiting for you to figure out how to input something into the program.

customer service

Pluspunten:

fast service easy software to use a lots of ways to make our life easier .

Minpunten:

some of the technician not very knowledgeable

Excellent

Opmerkingen: DeskManager saves us time and keeps us organized

Pluspunten:

Customer service rep, [SENSITIVE CONTENT HIDDEN] is the best! Ease of use and variety of functions.

Minpunten:

Not having customer service reps available on the East Coast.

Best decision to switch over

Opmerkingen: Nothing but positives all the way around

Pluspunten:

The integration with quickbooks made it a lot easier to manage everything.

Minpunten:

Not really any dislikes, we’ve enjoyed the system

[sensitive content hidden] was great

Pluspunten:

Your support team is great. They are always helpful and show me how to fix issues next time.

Minpunten:

No issues at the moment, we are very happy with automanager

Easy to use

Opmerkingen: We have been using DeskManager for years. It is simple and easy to use. It does everything a small dealership needs to do.

Pluspunten:

easy

Minpunten:

not as custom as I would like

Great DMS + More

Opmerkingen: Overall great experience!

Pluspunten:

Easy to set up and Use - Even more convenient if you have WebManager as well

Minpunten:

When contacting support they always have someone call you back instead of connecting you straight to someone.

BUyer Beware

Opmerkingen: Terrible, expensive, experience

Pluspunten:

There’s nothing Good about this company and their practices..

Minpunten:

This is a manipulative company, they con you into signing up and paint a pretty pitcher, once they take your money and don’t produce a viable software like they claim, and then you decide to cancel, be it within a week, THEY WILL KEEP ALL OF THE MONEY YOU GIVE THEM! To the tune of 6k for our company… Find another software! There are Software companies with Integrity, this is not one..