PLD Mentoring Platform reviews

Coaching and Mentoring Matching Platform- Amazing product!

Opmerkingen: Absolutely outstanding! PLD have been exceptional in the level of service they have provided. They have listened closely to our needs and helped us to create a bespoke platform. I have been so impressed by the quality of service, attention to detail and professionalism. The platform PLD have created is an amazing tool which so many people will benefit from and be able to access coaching and mentoring. The overall experience has been brilliant. PLD are highly recommended.

Pluspunten:

The platform is fantastic and has been customised to our needs. It is eye catching in design, engaging, easy to use and user intuitive. The platform is also accessible and has been through accessibility audit. The platform is packed with resources to guide people through every step of the journey. It features fantastic tools such as goal tracking. Overall it really is a fantastic product and we are delighted with it. The customer service we have also received from PLD has been exceptional.

Minpunten:

Nothing to report here, there is nothing that i did not like.

PLD Mentoring Platform

Opmerkingen: Fantastic! PLD have been wonderful in their customer care and support. They have listened and helped us to develop different programmes on the platform, enabling us to increase access to mentoring for our members. The overall experience has been brilliant and we would recommended PLD.

Pluspunten:

The platform has been updated with our branding and we have been able to adapt programmes and templates to our specific requirements. It is user friendly, not only from an administrator point but for our members also. Packed with helpful resources and videos to guide users through every step of their journey, together with good reporting tools for us!

Minpunten:

Nil to report and would happily recommend this platform to other organisations.

It’s the PLD Team which makes it great!

Opmerkingen: It’s the team behind it which makes it. They’re so committed to helping us succeed with our mentoring offer

Pluspunten:

Friendly helpful service and openness to optimisation from the PLD team.

Minpunten:

No major problems - we’re very happy with the platform and recently made some changes to further optimise it which were readily accepted and quickly implemented by the PLD Team

Feedback for PLD

Pluspunten:

It has helped us to facilitate nearly 500 mentees compared to 200 mentees, so we've been able to increase the number of young people we support annually by over 100%

Minpunten:

It's been difficult to see and track the mentoring progress

A brilliant mentoring platform

Opmerkingen: Very positive, from inception to launch the team were great and continue to support us as and when needed. The platform is modern, easy to use and fully customisable.

Pluspunten:

It is very user friendly and simple to navigate and has helped bring 15 Local Authorities pool their resources to enable cross council mentoring. The support team are also brilliant.

Minpunten:

The lack of ability to use one email address for both admin and mentor/mentee sign up.

Excellent Mentoring platform

Opmerkingen: Customer service from PLD team was excellent.

Pluspunten:

The platform facilitated us to enable staff working in different campuses across the country to find a mentor who could support them. Working with the team in PLD was very positive - all our questions were addressed and technical needs were swiftly

Minpunten:

We had no issues with the platform - very user friendly, excellent set-up training and intuitive platform.

User Experience of PLD Coaching & Mentoring Platform

Opmerkingen: The Coaching and Mentoring platform has enabled the organisation to smoothly transition from a small scale coaching offer, involving manual matching of coaches and coachees to a digital coaching offer which intuitively matches coach skills and expertise with coachee needs. This has resulted in an organistaion wide coach offer which requires reduced administrative support over time. The customer support provided from PLD has been of the highest standard, they welcome and act on feedback and are working hard to give customers the best possible experience. PLD are committed to a programme of continuous improvement of the platform's functionality and user experience.

Pluspunten:

Flexibility to build from scratch. Customisation capabilities of the platform. Intuitive. On-going Customer Support available throughout the build and launch of the platform, followed by regular review opportunities

Minpunten:

PLD have included professional mentoring videos for their platform, however at the time of our system build there were no similar coaching related videos available. This is something that PLD are currently addressing. They have been proactive in seeking feedback from customers with coaching platforms on the nature and content of coaching videos to support both coach and coachee user experience on the platform.

The staff working at PLD Mentoring are extremely professional, kind and always there to support.

Opmerkingen: We have been using the platform for a few years and our employees are very happy. The platform itself is very easy to use and the people working at PLD Mentoring are extremely supportive.

Pluspunten:

The staff working at PLD Mentoring are extremely professional, kind and always there to support.

Minpunten:

Nothing wrong to say, it's a fantastic platform and the people working there are so helpful.

Great Mentoring Platform

Pluspunten:

PLD is easy to use and is great at matching people

Minpunten:

Nothing, it's a great platform and has everything you need in one place.

Great product and great support

Pluspunten:

Really good and professional collaboration. Easy and trouble-free implementation, customization and integration. User-friendly platform that simplifies the matching process. A large amount of tailored learning and promotional articles. Very good support.

Minpunten:

The search function in the mentor/mentee archive could be improved

Simple, Effective & Super Value

Opmerkingen: Outstanding service, expertise and support. Our monthly account meetings are incredibly helpful to not only understand how our Platform is being used but to also explore how we can further exploit or develop new features to benefit our organisation and our people - PLD are always interested and accommodating.

Pluspunten:

PLD are an excellent company to work with, from procurement to implementation into business as usual, they have been friendly, helpful, knowledgeable and offer tailored support to meet our needs - often going the extra mile to support us. The Platform is highly configurable to our needs, with on going adaptability as we optimise how we utilise it. The Platform itself is clean and simple and easy to use both as as user and admin. The Admin dashboard and ability to configure reports is outstandingly useful - allowing us to at the touch of a button provide rea-ltime usage data/trends.

Minpunten:

Nothing, we are working on the option add better coaching support to our platform

PLD Mentoring Platform Review

Pluspunten:

A fantastic resource for our members. Providing a wide range of mentors for members at various stages of their career and being able to build a relationship via the platform is vital in their progression.

Minpunten:

No issues with the platform at all and just wish we had more time to devote to it !

Efficient and cost effective

Opmerkingen: It is still early days of using the platform, what works really well for us is the engagement with supplier and how they take the time to understand our needs. Helping put best processes in place based on those needs.

Pluspunten:

The platform was easy to set up and use. We have the ability to tailor to our business needs and have different mentoring and coaching options available to employees

Minpunten:

Bulk matching could be improved on, for example bypassing some of the standard e-mails that are generated if that method is used for selection.

Excellent mentoring platform

Opmerkingen: Very positive experience, with consistent and helpful support from the team.

Pluspunten:

Its very flexible and versatile, our mentoring scheme is open industry wide rather than focused on a singular firm and the team have made it really easy to amend the platform to suit our needs.

Minpunten:

I have not encountered any issues with the platform.

A brilliant user-friendly platform

Pluspunten:

It's very easy to set up and use. The PLD staff have been incredibly supportive and always available to help with any issue that came up. It's a great value-for-money platform.

Minpunten:

It is currently under-used and we need to promote it more.

Peer to Peer mentoring within the profession

Opmerkingen: The system is easy to set up and manage.
There has always been great support from pld including [sensitive content hidden] running a webinar session for us.

Pluspunten:

The system allows users to self-manage their registrations and the information that they feel is important about their needs and what they can offer. It is an effective way of matching the Mentees with Mentors. The monthly articles are also useful in promotion of the platform.

Minpunten:

There are no Cons that I can think of and have recommended the product to other organisations.

Great product - but we need more mentors to really get going with it

Opmerkingen: Really good experience, lovely team that will do what they can to help - even encouraging and motivating you to get the best out of the platform and they are armed with your own organisation's performance so really is bespoke guidance. The mentoring journeys that have taken place have all given good reviews, so until the time comes that I can dedicate more time to it - it is doing a good job in the background.

Pluspunten:

At a basic level it runs itself, if you are a time-poor admin. The journey is well thought out, improving all the time and regular check-ins give me a boost to promote the service more amongst our membership.

Minpunten:

It's not a fault of the platform - but you really do have to put a lot of effort in to recruit mentors. Otherwise it will sit there as a minor member service, and not realising its potential as the brilliant member service I know it would be if I had more time.

STEM Returners Review

Pluspunten:

The mentors can easily interact with the mentees, not a lot for me to do

Minpunten:

You can't find out quickly who is matched with who, you have to go into the person first which is time consuming

Great platform, easy to use

Opmerkingen: A brilliant platform that was set up with ease. Easy for administrator to run, great options for all participants and enables that flexibility for all in the support they require. Brilliant and supportive staff within PLD who will always be on hand to assist. It makes mentoring such a simple process for all involved.

Pluspunten:

A brilliant platform that provides fantastic information for both mentors and mentees. Great videos, great how to information, easy to set up for all participants

Minpunten:

I have no areas of concern around this platform - all aspects work well

Excellent customer service

Opmerkingen: The platform provides an excellent forum for our members to learn from each other. It is easy to use, customer service is excellent.

Pluspunten:

Mentor/Mentee matching Resources from an admin perspective - the dashboard is very useful, it provides rich data and an easy format

Minpunten:

Unsure what the next steps are when contacted as a mentor

User review

Opmerkingen: Very good overall experience.

Pluspunten:

The PLD support team are extremely helpful and efficient in responding to enquiries.

Minpunten:

Clients sometimes find it difficult to navigate the platform from creating a profile to picking up messages.

My Mentoring portal for membership

Opmerkingen: The reporting is excellent plus the team provided clear training and meet regularly to discuss our experience. We had to make some changes after the platform was implemented due to our website domain changes and these were handled quickly and professionally.

Pluspunten:

The customer service was excellent from the initial discussion through to after sales support. The platform is also pretty low cost and was implemented on time with no change to budget.

Minpunten:

Haven't encountered any issues at this point (6 months).

Review on pld mentoring platform

Opmerkingen: Really happy with the both the platform and the service we receive from pld. They always respond in a timely manner to any queries we have.

Pluspunten:

Easy to use, great visibility in terms of understanding reports

Minpunten:

I have not yet found anything I am happy with on the platform.

Coaching & Mentoring Hub Review

Opmerkingen: [sensitive content hidden] and his team are incredible supportive and responsive to any questions or queries.

Pluspunten:

Having a self service approach so that colleagues could select a coach and /or mentor based on their individual needs was something we liked about the platform, along with the ability to have useful insight and intelligence about development need ands the challenges faced by colleagues. The suite of reporting tools was also something we've found incredible beneficial. Also being able to create our own resources for each of the journey stages meant we were able to replicate the resources we were currently using and develop them so that they were accessible to all.

Minpunten:

At first the system was only set up for mentoring, so in the early days of testing we found that a challenge as the terminology focused on mentees and mentors only. Being able to to customize the resources was a huge help in overcoming this and [sensitive content hidden] and the team have been incredibly supportive in configuring the reports to suit our needs so that we're able to report fully on both programmes.

CIM mentoring programme

Opmerkingen: Really good, platform is very low maintenance from an administrative point of view and customer support is very good.

Pluspunten:

Ease of use from an administrative point for view, once set up it practically manages itself.

Minpunten:

I feel some of the automated communications could be improved, but that said we need to do some work on this ourselves.