Onfido reviews

very helpful and flexible tool to answer our daily bases.

Opmerkingen: great tool by a great company. very nice and helpful employees that always assist you with a smile
great working methodologies to understand user needs

Pluspunten:

great customer support and sales fair negotiations tool function with no downtime

Minpunten:

support from onfido finance team is slow

Boosted our customer acceptance rates

Opmerkingen: We switched from an Experian solution to Onfido, and saw an immediate improvement in acceptance rates. This increased revenue while reducing customer support costs.

Pluspunten:

It was quick and easy to implement, and customer support is great. Loved the SDKs and the great customer experience when switching from desktop/laptop device to mobile to capture identity documents with a camera, or take a selfie.

Minpunten:

The new Studio workflow product provides the decision-tree that has been missing to date, so there are very few negatives.Might like better accuracy for watchlist screening, as 99% of "consider" results are false negatives, but appreciate this is probably down to the quality of the PEP/Sanctions data available from Government sources.

Onfido not good for startups needing mobile SDK

Pluspunten:

Simplicity of the app was amazing and the invitation for users to verify their ID . It was my preferred device until I ask them to allow us to use the mobile SDK .

Minpunten:

Don’t ask them about their Mobile SDK if you are building a mobile app . Things get messy in their terms of use . They want you to pay $10,000 and you loose the money if there is very little users and if you go above the $10,000 then they ask for money . Everything is designed to make them rich. It is not good for start ups

Onfido is the best option for starter projects

Opmerkingen: Onfido was a key piece in our first electromobility project; we had no previous experience with data and identity validation tools and the sales team clarified all our doubts and put us in contact with specialists who helped us to clarify some doubts of our implementation.

Pluspunten:

I really like the dashboars and the intuitive interface they have for viewing any applicant's information.

Minpunten:

It seems to me that you should improve a lot the technical support, it usually takes 24 hours to receive an answer by email. Maybe a chat with agents in real-time would be good to incorporate.

Onfido Review

Pluspunten:

Easy to use and software detect PEP and people under sanctions

Minpunten:

Discrepencies between the information received and the actual information provided by the client (sometimes). Also, when a customer update his KYC it does not reflect on your platform.

Best software

Opmerkingen: Best identify verification products ever!!

Pluspunten:

I love the identity verification features where it is very helpful for my daily KYC check.

Minpunten:

Sometimes when there's a part of the customers National ID get blurred by the glaring, eventho we can still see thru a bit, it still shown as "Consider". But overall, I really loved it.

Onfido product review

Opmerkingen: Good customer support and good products

Pluspunten:

Easy integration using SDK, fast report result, extensive document type coverage for identity verification

Minpunten:

others products package i.e. aml report & compliance report need to further enahnced.

The solution is good but it can be better

Pluspunten:

The UI design is user friendly and the team is keep working on more advance features for the businesses.

Minpunten:

Onfido does not provide details stats and reporting for the clients (me) to work on future optimization

Pretty decent

Pluspunten:

API documentation was nice to work with, product worked as expected. Sandbox environment with good uptime!

Minpunten:

Had a few minor issues with sections of the API documentation at the time (has since been rectified).

Really nice support from ONFIDO Team

Opmerkingen: We needed a solution that could enable a remote identity validation to perform the account opening process on our mobile app. As all the banks worldwide, we had compliance and regulatory issues that should be take in consideration and the partner in that field should be experient doing this kind of job. As we don´t have a lot of banks in Angola offering this kind of solutions, we had to choose a partner that could offer us the possibility to read and validate angolan documents with confidence.

Pluspunten:

The ability to perform remote identity checks in a quick an accurate way. The fact that the development and software updates are always one step forward from our needs.

Minpunten:

The lack of support to Outsystems framework.

Onfido is the best in class for Identity Verification

Opmerkingen: Amazing and very positive

Pluspunten:

Technology, quality of UX, Quality of the API, customer support.

Minpunten:

Nothing to tell really here. I'm not sure I can tell some private stuff here

Great and trusted document validation provider

Opmerkingen: Great

Pluspunten:

Trusted processes. Keep an imposing over time.

Minpunten:

It could support more on fraud detection.

Brilliant product!

Pluspunten:

The product offers very user friendly experience.

Minpunten:

The only "con" we can mention is the somewhat higher pricing.

Onfido

Pluspunten:

Easy to integrate with and get results back via a modern API

Minpunten:

Integration could still be improved in regards to docs, ie 'Frequently used' example calls/responses would be ideal to get people straight into development