Over Acefone

No matter your business communication requirement, Acefone has you covered with its bespoke cloud telephony solutions.

Meer informatie over Acefone

Pluspunten:

It really as easy as plugging it into the existing hub. The phone required configuration but that was done in minutes by a Technician from a remote location.

Minpunten:

Not sure yet haven't started, i have just signed up but i will report back once i know.

Beoordelingen van Acefone

Gemiddelde score

Gebruiksgemak
4,6
Klantenservice
4,8
Functies
4,6
Waar voor je geld
4,7

Waarschijnlijkheid van aanbeveling

8,9/10

Acefone heeft een totaalscore van 4.7 van 5 sterren op basis van 37 gebruikersreviews op Capterra.

Reviews filteren (37)

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Heb je Acefone eerder gebruikt?

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Geverifieerde reviewer
Telemarketing rep. in Hongarije
Geverifieerde LinkedIn-gebruiker
Evenementenbureaus, Zelfstandig ondernemer
Heeft de software gebruikt voor: 1-5 maanden
Bron van de reviewer

Great service

5 7 maanden geleden

Opmerkingen: Great service! any time I sent them an email with questions or contacted them via chat, they would call me back right away and answered my questions, and helped me when I needed to. I actually admire their customer service. Also, the integration with HubSpot was quick and easy, so overall I'm happy :)

Pluspunten:

Good Integration with HubSpot. It was pretty convenient.

Minpunten:

The extension for free Hubspot users was buggy sometimes. But it was for a short time while I tried the free version of Hubspot. When I got the normal paid version of HubSpot, Acefone worked very well.

Reactie Acefone

7 maanden geleden

Thank you for choosing Acefone. We are delighted to receive your positive feedback. At Acefone, we always work for the customers. Providing you with the best experience is always a priority. Thus, our support team works round the clock to assist all customer queries. We are glad you had a positive experience with our support team. We take all our issues seriously. Your problems with the Hubstaff integration are noted and the concerned department has been notified. We will aim to quickly resolve the issue. If there is anything else you would like to know about or have any questions about, our team is always available at 0800-084-3663. You can also drop us an email at [email protected] ~Team Acefone

Lee M.
Manager in VK
Medische praktijk, 2-10 werknemers
Heeft de software gebruikt voor: 1-5 maanden
Bron van de reviewer

Feature Packed and cheaper than a standard single BT phone line

5 12 maanden geleden

Opmerkingen: I recently signed up for an account with Acefone for my company to keep operational during Covid-19 lockdown. I had very little VOIP knowledge but Acefone were extremely helpful. I had one point of contact [SENSITIVE CONTENT HIDDEN]. throughout the whole process and I had as much technical help as needed. The technical support was second to none, they actually did most of the work remotely so this setup is highly recommended even for individuals or companies with limited technical skills. An added bonus is that it works out cheaper than my existing single BT Phone Line. I have no hesitation in recommending Acefone to anyone who wishes to have a professional telephone system at a reasonable cost.

Pluspunten:

The setup process was so easy, it was all done remotely by technical support. Loads of features included that usually cost more with other suppliers. [SENSITIVE CONTENT HIDDEN] was a great help when designing a package that best suited my business needs. I would highly recommend.

Minpunten:

Too early to tell, but so far I have no gripes about this software.

Reactie Acefone

9 maanden geleden

Thank you very much for your valuable time. We are always delighted to hear from you. We are glad that you could take advantage of our auto-provisioning system, which has been built to make set-up easy for customers like you. Similarly, we appreciate that you found our pricing suitable; we strongly believe that a business necessity such as your communication system should not burn a hole in your pocket. Feel free to connect with us anytime. Write to us at [email protected] or call us at 0800-084-3663. ~Team Acefone

Rana S.
Director in VK
Horeca, 2-10 werknemers
Heeft de software gebruikt voor: 1-5 maanden
Bron van de reviewer

Best Costumer Service

5 3 weken geleden Nieuw

Opmerkingen: [SENSITIVE CONTENT] is a great person because he is the one who convince me to give him chance to explain and result to that I changed my mind from different company to Acefone.

Pluspunten:

They gave me special offer which i accepted and as I just start using now and hoping it will be good for my business. They have lot of options to use. Costumer service is top notch with quick response and very helpful all the time.

Minpunten:

If you need to add more users I think that's bit expensive option compare to other providers but I recommend reach out to their sales team because they are very helpful and give you offer to take you on board.

Scott B.
Scott B.
Managing Director in VK
Geverifieerde LinkedIn-gebruiker
Marketing en reclame, 2-10 werknemers
Heeft de software gebruikt voor: 1-5 maanden
Bron van de reviewer
Bron: GetApp

Verry buggy

1 vorige maand Nieuw

Opmerkingen: Very poor system. It seems to have been rolled out with very little testing. We have constant problems with the service - we repeatedly cannot recieve incoming calls. The system constantly crashes. Biggest mistake we ever made as a business was going with this company. SUPPORT IS TERRIBLE TOO. They constantly fob you off and tell you it's fixed when it isnt. Avoid.

Pluspunten:

If it work as it should all the time then it would be a good system.

Minpunten:

It rarely works as its supposed to. We have constant problems with and spend more time n the phone to support than we do speaking with our customers.

Jonathan W.
Proprietor in VK
Vervoer/over de weg/per spoor, Zelfstandig ondernemer
Heeft de software gebruikt voor: Gratis proef
Bron van de reviewer

New Business

4 3 maanden geleden

Pluspunten:

Easy to use software along with a very helpful customer service

Minpunten:

The only thing that I would have liked to see is Company caller id when a customer rang the business

Gordon R.
Director in VK
Luchtvaart(maatschappijen), 2-10 werknemers
Heeft de software gebruikt voor: 1+ jaar
Bron van de reviewer

Acefone Review

5 8 maanden geleden

Opmerkingen: My overall experience has beed extremely positive.
I will also add that most of my contact has been with [SENSITIVE CONTENT HIDDEN] who was most helpful.

Pluspunten:

The software was easy to use and intergrate with our existing systems. It really as easy as plugging it into the existing hub. The phone required configuration but that was done in minutes by a Technician from a remote location. The whole set up from start to finish was hassell free. everything worked as it should an I have never had reason to ask for any assistance over the last 12 months. You have complete control and can make any changes from the Dashboard.

Minpunten:

Nothing really. There is nothing I can say that I would call Cons: It all lived up to my expectations. Perhaps my expectations are too low.

Reactie Acefone

8 maanden geleden

Hi Gordon, thank you for choosing Acefone and sharing your valuable feedback with us. We are glad to know that you liked our services. At Acefone, we believe in going the extra mile to meet our customer expectations. We look forward to hearing from you in the future. Feel free to connect with us anytime at [email protected] or call us at 0800-084-3663. ~Team Acefone

Kenneth L.
Director in VK
Ziekenhuis- en gezondheidszorgbranche, 2-10 werknemers
Heeft de software gebruikt voor: 1-5 maanden
Bron van de reviewer

Happy

5 9 maanden geleden

Pluspunten:

It's easy to use, It records and I can use it anywhere.

Minpunten:

I don't have any issues with it as I have just started to use it.

Reactie Acefone

8 maanden geleden

Thank you for taking the time to post this and sharing your valuable feedback with us. We are pleased that your experience has been pleasant. And, we look forward to hearing from you in the future as well. If you are ever stuck with something, feel free to reach out to us at [email protected] or at 0800-084-3663. ~Team Acefone

Navin B.
Director in VK
Schoolleiding, 11-50 werknemers
Heeft de software gebruikt voor: 1-5 maanden
Bron van de reviewer

Best Customer Service & Connection

5 8 maanden geleden

Opmerkingen: Very good Customer Service and 24/7 help center.
I would recommend Acefone to everyone out there who would want their service.

Pluspunten:

The online portal is very user friendly and the best part is we could sync it with our CRM.

Minpunten:

The Minutes they're providing per month is pretty decent compared to others. If it was Unlimited, they would be perfect.

Reactie Acefone

8 maanden geleden

Thank you so much for taking the time to review us. We are delighted to hear from you. At Acefone, we aim to deliver excellent services at the most competitive prices. The plans are customisable, and so, you only pay for the services that you use. We understand that some businesses require more minutes for operating, that's why we offer unlimited minutes in our premium plan. You can select our premium plan to enjoy unlimited minutes and uninterrupted communication. You can upgrade your plan anytime with ease. If there's anything else you'd like to share, feel free to reach out to us at [email protected] or at 0800-084-3663. ~Team Acefone

Christopher M.
Owner in VK
Vervoer/over de weg/per spoor, 11-50 werknemers
Heeft de software gebruikt voor: Gratis proef
Bron van de reviewer

Fabulous service for 838 Cars

5 7 maanden geleden

Opmerkingen: Fab

Pluspunten:

Friendly staff and got the number i needed

Minpunten:

Took longer to get and felt frustrated

Reactie Acefone

7 maanden geleden

Thank you Christopher for choosing our services. We are glad to have you onboard the Acefone family. At Acefone, our teams work hard on providing all customers with real-time assistance. We are truly sorry for the delay you experienced in receiving your number. We would like to assure you that your feedback is duly noted and concerned departments have been made aware of the issue. We are sure that your future interactions with our support team will be much faster. If you like to give us more information about your experience or have any queries regarding our services, you can contact us at [email protected] or call us 0800-084-3663. ~Team Acefone

Daniel R.
Director in VK
Vrije tijd, reizen en toerisme, 11-50 werknemers
Heeft de software gebruikt voor: 1-5 maanden
Bron van de reviewer

First Day

5 vorige week Nieuw

Pluspunten:

The system seems very easy to use and the solution covers my needs.

Minpunten:

It's difficult to say at this time as I haven't used this extensively yet.

Shakeel A.
Director in VK
Telecommunicatie, 2-10 werknemers
Heeft de software gebruikt voor: 1-5 maanden
Bron van de reviewer

A great Experience with Acefone

5 vorig jaar

Opmerkingen: A substantial and marvelous experience with Acefone, they have a knowledgeable, well informed and friendly team that are always accessible to help.
[SENSITIVE CONTENT HIDDEN] always go above and beyond great customer service. Acefone providing great levels of services on cost and support.
I would certainly recommend Acefone if you are in search of new phone system or want to become a reseller/partner.

Pluspunten:

Very friendly and having all the features that are need it for telecommunication business and users.

Minpunten:

Acefone made their software very friendly and simple to use and So far all good.

Reactie Acefone

9 maanden geleden

Thank you for choosing Acefone and sharing your valuable feedback with us. We follow a simple philosophy---not even one customer should be dissatisfied with our products and services. Which is why we've built our software to be user-friendly and adaptable to all industries. At Acefone, we believe in consistent improvement. Thus, do reach out to us in case of any future queries or feedback. Drop us an email to [email protected] or call us at 0800-084-3663. ~Team Acefone

Thorsten S.
Consultant in VK
Administratie, 2-10 werknemers
Heeft de software gebruikt voor: 1-5 maanden
Bron van de reviewer

Early feed-back

4 12 maanden geleden

Opmerkingen: The service team is exceptional. They are keen to help (also AFTER sales conclusion) with information and also with the set-up to manage call handling on the service panel.

Pluspunten:

- There is a central contact database over all applications

Minpunten:

- The contact database has to be duplicated into Acefone's service panel, no synch with online database seem to be possible e.g. with Google, icloud - Even tough 2 phone numbers can be entered with the contact (not much though), only one is offered to dial; there seems to be no selection possible

Reactie Acefone

9 maanden geleden

Thank you for choosing Acefone and sharing your valuable feedback with us. We strive to go above and beyond to give our customers an all-around customer service experience. We are glad you found that helpful. Our customer support team has taken note of your feedback concerning our contact database. We are constantly in the process of improving our products and we are certain that we will be able to address this issue in a future update. In the meanwhile, feel free to reach out to us at [email protected] or at 0800-084-3663 with more details. ~Team Acefone

Prameya U.
Director in VK
Informatietechnologie en -diensten, 11-50 werknemers
Heeft de software gebruikt voor: 1-5 maanden
Bron van de reviewer

Great cloud based Telephony Product to be given to our Customer Service team located off shore

5 vorig jaar

Opmerkingen: Price and easy set up telephony system to our customer service team which we are planning to set up offshore.
Monthly Renewal of Price plan.

Pluspunten:

Incoming and Outgoing calls through any device through mobile app and Web based. No Telephone hardware requirement. Cloud based with real time analysis Integration with a wide range of leading CRM's available in the market.

Minpunten:

Need Integration with Accounting software Quick books.

Reactie Acefone

9 maanden geleden

Thank you for choosing Acefone and sharing your valuable feedback with us. We are proud to put our customers first---which is why we guarantee reasonable pricing and an easy set-up process. At the same time, we are happy that we were able to help you streamline and optimise your communication process. We plan to integrate Acefone with more CRMs and help-desks in the future. An integration with QuickBooks is certainly on the calling cards. In the meanwhile, do take advantage of our current list of 15+ integrations including Zoho, HubSpot, Bitrix24, etc. If there's anything else you'd like to share, reach out to us at [email protected] or at 0800-084-3663. ~Team Acefone

Phillip F.
Company Director in VK
Afdrukken en drukwerk, 2-10 werknemers
Heeft de software gebruikt voor: 6-12 maanden
Bron van de reviewer

great

5 11 maanden geleden

Pluspunten:

Great product. works well. customer service is great, [SENSITIVE CONTENT HIDDEN] is very helpful

Minpunten:

sometimes the recordings are a little laggy and not clear.

Reactie Acefone

9 maanden geleden

Thank you for choosing Acefone and sharing your valuable feedback with us. We are happy to learn that you found our product and customer service up to your expectations. We want to help you solve the issue you face with recordings. Do share more details by dropping an email to [email protected] or calling us at 0800-084-3663. In the meanwhile, we will forward your concern to our product team. ~Team Acefone

Daniel G.
director in VK
Werving en selectie, 2-10 werknemers
Heeft de software gebruikt voor: 1-5 maanden
Bron van de reviewer

Acefone Hosted Phone Systems Review

5 vorig jaar

Opmerkingen: Just signed up and looking forward to checking out the AceFine service. [SENSITIVE CONTENT HIDDEN] was excellent in his explanation of the service on offer and the signup process. Anyone thinking of signing up I would definitely recommend asking for him to talk you through the process. Hopefully the service is as efficient as [SENSITIVE CONTENT HIDDEN].

Pluspunten:

features and cost. after reseachinng the marcket Ace Fones came out on top

Minpunten:

not sure yet haven't started, i have just signed up but i will report back once i know!!

Reactie Acefone

9 maanden geleden

Thank you for choosing Acefone and sharing your valuable feedback with us. We are confident that your experience with Acefone's services will be as good as your experience with the onboarding process, if not better. We look forward to hearing from you once you've started using our product. If there's anything else you'd like to share, including future feedback, reach out to us at [email protected] or at 0800-084-3663. ~Team Acefone

Minu D.
Director in VK
Informatietechnologie en -diensten, 2-10 werknemers
Heeft de software gebruikt voor: 1-5 maanden
Bron van de reviewer

Wonderful service provided by Acefone and their team specially [SENSITIVE CONTENT HIDDEN] and his colleagues

5 vorig jaar

Opmerkingen: It was wonderful.

Pluspunten:

I liked the overall functionality of the software and this is what I needed for my business. The team support for Acefone just added start to the service.

Minpunten:

The functionality of the software is much more than I needed and that is why I could not find the negative point.

Reactie Acefone

9 maanden geleden

Thank you for choosing Acefone and sharing your valuable feedback with us. Your business goals are Acefone's business goals. Hence, we constantly encourage our product team to come up with new features and improve the service's functionality. We are glad that our features are able to help you enrich your communication processes. If there's anything else you'd like to share, reach out to us at [email protected] or at 0800-084-3663. ~Team Acefone

Keith J.
CEO in VK
Informatietechnologie en -diensten, 2-10 werknemers
Heeft de software gebruikt voor: 1-5 maanden
Bron van de reviewer

Very happy with the service

5 7 maanden geleden

Opmerkingen: Very happy

Pluspunten:

Very happy with the service. So refreshing after 4 years with our previous provider.

Minpunten:

The app is not that great on IOS. Needs to be as good as the Android version.

Reactie Acefone

4 maanden geleden

Hi Keith, thank you for choosing Acefone and sharing your valuable feedback with us. We are glad to know that you liked our user-friendly services. We always try our best to meet our client's expectations. Our team is consistently working on making improvements to the IOS version to deliver a great user experience for IOS users. We will resolve this issue at the earliest. In the meantime, if you want to share any further concerns or queries about our services, you can always drop us an email at [email protected] or call us at 0800-084-3663. ~Team Acefone

Babesh G.
Manager in VK
Horeca, 2-10 werknemers
Heeft de software gebruikt voor: 1-5 maanden
Bron van de reviewer

Good overall

5 7 maanden geleden

Opmerkingen: Very good

Pluspunten:

Good service and good value of money as well.

Minpunten:

Integration with other platform hope they will improve

Reactie Acefone

7 maanden geleden

Thanks Babesh! We are glad you found our services to be good and comfortably priced. At Acefone, we always strive to provide our customers with the best experience possible, for highly competitive prices. We are also happy to receive your feedback on our integration capabilities. We would like to assure you that our dedicated team is constantly working to empower our platform with more and more tools to ease business operations. In the meantime, I would urge you to take advantage of the current, more than 15 integration software we have that can seamlessly pair up with Acefone. While the integration process is quite simple, if you have any questions, you can always reach out to us at [email protected] or give us a call at 0800-084-3663. ~Team Acefone

Miss R.
Accountant in VK
Administratie, Zelfstandig ondernemer
Heeft de software gebruikt voor: Gratis proef
Bron van de reviewer

The support is amazing

5 11 maanden geleden

Pluspunten:

I have a bundle for exactly what I need. The support during the set-up and purchase process has been amazing. Thank you

Minpunten:

My phone automatically goes to voicemail sometimes.

Reactie Acefone

9 maanden geleden

Thank you for choosing Acefone and sharing your valuable feedback with us. We apologise for the inconvenience. Please write to us at [email protected] or give us a call at 0800-084-3663 with more details. We will resolve this issue for you at the earliest. Additionally, feel free to connect with us for any queries or feedback. ~Team Acefone

Ranjit S.
Mortgage Broker in VK
Financiële dienstverlening, Zelfstandig ondernemer
Heeft de software gebruikt voor: 1-5 maanden
Bron van de reviewer

Wonderful service provided by Acefone and their team specially [SENSITIVE CONTENT HIDDEN]

5 vorig jaar

Pluspunten:

The features of the software which attracted me the most. I liked the overall functionality of the software.

Minpunten:

I liked everything about the software, it has quite a lot functionality which can help any organisation.

Reactie Acefone

9 maanden geleden

Thank you for choosing Acefone and sharing your valuable feedback with us. With over 80 features on offer, our products have something for everyone. We are glad you found that advantageous to your business. If there's anything else you'd like to share, reach out to us at [email protected] or at 0800-084-3663. ~Team Acefone

William A.
Director in VK
Financiële dienstverlening, 2-10 werknemers
Heeft de software gebruikt voor: 1-5 maanden
Bron van de reviewer

Great service

5 vorig jaar

Opmerkingen: Great for remote working.

Pluspunten:

easy set up with great help from customer service. Lots of useful features

Minpunten:

No downside to this service so far. So cannot comment on any problems yet.

Reactie Acefone

9 maanden geleden

Thank you for choosing Acefone and sharing your valuable feedback with us. We are always there to help you decide what is best for your business. Hence, we encourage our agents to help you make the right decision. If there's anything else you'd like to share, reach out to us at [email protected] or at 0800-084-3663. ~Team Acefone

Darren C.
Proprietor in VK
Vervoer/over de weg/per spoor, 2-10 werknemers
Heeft de software gebruikt voor: 1-5 maanden
Bron van de reviewer

Acefone Review

5 vorig jaar

Pluspunten:

Customer service is great, from [SENSITIVE CONTENT HIDDEN] who signed us up to the support team who are very quick to settle any queries. On boarding call was good too.

Minpunten:

Nothing so far, only been using for a couple of weeks though.

Reactie Acefone

9 maanden geleden

Thank you for choosing Acefone and sharing your valuable feedback with us. We are happy to learn that your experience with Acefone has been seamless. We are confident you won't face any issues in the near future as well, but in case you do, we are there for you. Reach out to us at [email protected] or call us at 0800-084-3663. ~Team Acefone

Ravi shekhar M.
HR Manager in India
Werving en selectie, 51-200 werknemers
Heeft de software gebruikt voor: 1-5 maanden
Bron van de reviewer

Services and Support

5 9 maanden geleden

Pluspunten:

I am using this services from past three months. Support system is great and i also have great experience

Minpunten:

Support team and sales team is very good. we get the responses in very short time frame.

Reactie Acefone

8 maanden geleden

Thank you Ravi for choosing Acefone and sharing your valuable feedback with us. Our support team works hard to provide real-time and effective solutions to all our customers. We hope that your experience with our product continues to be positive. If there's anything else you'd like to share drop us an email at [email protected] or at 0800-084-3663. ~Team Acefone

Alkis V.
Director in VK
Bouw, 2-10 werknemers
Heeft de software gebruikt voor: 1-5 maanden
Bron van de reviewer

Great product, great price

5 vorig jaar

Opmerkingen: Perhaps one of the best VOIP products in the market.

Pluspunten:

Very easy to use, very good price and great customer service.

Minpunten:

The only con is the need of an application in order to make a voip call.

Reactie Acefone

9 maanden geleden

Thank you for choosing Acefone and sharing your valuable feedback with us. We do provide a Softphone to make VoIP calls. Our application is available on iOS, Android and desktop. It is also available as a Chrome extension that you can get from the Chrome Web Store. If there's anything else you'd like to share, reach out to us at [email protected] or at 0800-084-3663. ~Team Acefone

Eric R.
Director of Business Development in VS
Logistiek en toeleveringsketen, 2-10 werknemers
Heeft de software gebruikt voor: 1-5 maanden
Bron van de reviewer

United States Customers Stay Away

1 5 maanden geleden

Opmerkingen: Horrible, waste of time, and a complete frustration

Pluspunten:

1. The customer support team tries their best to be helpful. The issue is getting them to return a call or email.

Minpunten:

1. Reoccurring Voice Quality Issues - Took over 5 calls with tech support to make calls understandable 2. Calls not connecting - This still doesnt connect for 5-10 calls per day 3. SMS not working - After many requests to activate and later fix SMS 4. Required to add country code to all calls even for my own country (+1 for United States) - This is an issue for all numbers in my contact list that did not have country codes added. 5. I am now unable to port out my number for over a week - The port out information they provided is incorrect. 6. Their IT teams says they are 24/7, but they consistently try to call in the middle of the night (12am-4am) even though we advised many times that we are in PST