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Over mFax

mFax is vanaf de grond af opgebouwd voor grootschalige fax-activiteiten waarbij betrouwbaarheid, bruikbaarheid en beveiliging van belang zijn.

Meer informatie over mFax

Pluspunten:

The integration of MFax with Skyetel integration was a very easy process.

Minpunten:

Sometimes there is a delay when receiving inbound faxes from customers.

Beoordelingen van mFax

Gemiddelde score

Gebruiksgemak
4,8
Klantenservice
4,8
Functies
4,8
Prijs-kwaliteitverhouding
4,7

Waarschijnlijkheid van aanbeveling

9,1/10

mFax heeft een totaalscore van 4,8 van 5 sterren op basis van 80 gebruikersreviews op Capterra.

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Reviews filteren (80)

Marla
Marla
Health Coach in VS
Geverifieerde LinkedIn-gebruiker
Gezondheid, wellness en fitness, Zelfstandig ondernemer
Heeft de software gebruikt voor: 2+ jaar
Bron van de reviewer

Most Bang for Your Buck

5,0 3 jaar geleden

Opmerkingen: I love mFax. They are always looking at innovative ways to improve their product and stay ahead of the game. They listen to their customers and have excellent customer service. They have managed to produce a product that serves a wide variety of consumers at a low cost point.

Pluspunten:

I have been with mfax for over 2 years. During this time I have had the pleasure of watching this company grow from an internet faxing service to a full scale business faxing company, servicing both small & large companies. I use mfax at least once monthly. My favorite feature of this software is the ability to fax documents via email. Customer service is excellent, responsive, and courteous. They send out email updates when new features are added. There are many bells and whistles that I do not use because I have no need for it, such as the ability to fax documents from other cloud drives. There is no other product on the market with this many features that you can get at their price point.

Minpunten:

My only con is not being able to fax documents from my camera roll on my iPhone. I would really like for them to update this feature.

Charles E
COO in VS
Ziekenhuis- en gezondheidszorgbranche, 51-200 werknemers
Heeft de software gebruikt voor: 1+ jaar
Bron van de reviewer

Eerder overwogen alternatieven:

truly no support

4,0 2 jaar geleden

Opmerkingen: Good systrempoor supportleary of support knowledge

Pluspunten:

Easy to useApp availableOnline portal available

Minpunten:

Found out they had issues with a few of the numbers they had provided us - worked with them AT& T and local reseller of lines in our rural area and they just kept needing and needing from the others (100 plus days) - and stated they could do nothing unless these were provided. THEIR NUMBERS AND THEY WANTED EVERYONE ELSE to find their problems...we ended our association with them immediately upon their pithy responses to the problem of theirs that noone locally in 17 years of being in the business had been asked to provide..

Shannon
Secretary in VS
Schoolleiding, 501-1.000 werknemers
Heeft de software gebruikt voor: 1-5 maanden
Bron van de reviewer

Do not love it.

3,0 5 jaar geleden

Pluspunten:

Being able to see your faxes and see if they were successfully sent.

Minpunten:

There are too many steps to sending a fax.

Jeff
Sr. Support Engineer in VS
Informatietechnologie en -diensten, 2-10 werknemers
Heeft de software gebruikt voor: 6-12 maanden
Bron van de reviewer

Eerder overwogen alternatieven:

Great Fax Client

5,0 3 jaar geleden

Opmerkingen: Good platform and overall very usefull with pre-filled default cover pages that can be modified via placeholders to represent different areas of a business or different entities or companies working in one location or under one master company and helps by allowing customized cover sheets available for the company and the user; and that the user can set their default cover page. The email faxing works well as does the regular faxing via the portal and are nearly indistinguishable from a fax sent from a physical fax machine except the added clarity and quality of the document attached,

Pluspunten:

The Fax from email users for user's with an account is extremely useful as they only need to use the number with the customized email domain; and then you get a processing and completed/error report email sent back depending on if it succeeded or not. That allows users to keep track of sent faxes and their success without any additional effort. Capability to either invite users to directly setup their info and credentials or setup user accounts manually as admin and then provide the password or have them reset it afterwards. The optional Drive storage capability is super useful as well as the document/image converter for faxes that are on the user's fax home page.

Minpunten:

The invite user doesn't allow the admin to specify their information until after the user activates the account; where as inviting the user to an account with their info already configured would be more useful as an administrator.

Alex
Solutions Engineer in Canada
Informatietechnologie en -diensten, 11-50 werknemers
Heeft de software gebruikt voor: 6-12 maanden
Bron van de reviewer

Easy to use virtual faxing - tailored to actual users

5,0 5 jaar geleden

Opmerkingen: We tried a number of virtual fax systems before selecting this one. The price package was perfect for a blend of heavy and light users and allowed us to offer faxing as an extra to our home office teams without worrying about large costs if they didn't use it much. It handled our 50+ page contracts to legal and healthcare customers with ease.

Pluspunten:

All the common settings can be built into user templates - ranging from cover sheets to default call display info. Adding and deleteing users is easy and you can assign North American (or toll-free) fax numbers to one or even to several users, so that it can work as a distribution group. Faxes can be archived for 12 mths, with admin access to check completed delivery and run reports on errors and fax delivery. The users have a choice of faxing by email for the low-tech end of the spectrum or using teh web portal for full customization.

Minpunten:

The porting process was the usual pain point, since our previous carrier was not cooperative, but the Documo team were able to provide work arounds of forwarding toll-free numbers until the local numebrs were all resolved.

Sam
Assistant IT Director in VS
Horeca, 51-200 werknemers
Heeft de software gebruikt voor: 6-12 maanden
Bron van de reviewer

Eerder overwogen alternatieven:

mFax Review

5,0 5 jaar geleden

Opmerkingen: My overall experience with mFax has been positive. Our organization is using it to facilitate the communication to doctors office and other service providers.

Pluspunten:

I liked that there are several options to send a fax (Web portal, print driver, and email). I am also very happy with the customer support when we are having any type of technical issue.

Minpunten:

The only thing I don't like about the current software is not being able to send multiple documents using the print driver. That is a feature we had in our old system.

Byron
IT Manager in VS
Verzekeringen, 201-500 werknemers
Heeft de software gebruikt voor: 1-5 maanden
Bron van de reviewer

Eerder overwogen alternatieven:

Best Faxing Service!

5,0 5 jaar geleden

Pluspunten:

The product is easy to configure, the UI is very user-friendly and the support has been 10x better than anything I have experienced with HelloFax which we were using before we changed to mFax. The best feature is the "Log In As" button that allows administrators to access a user profile and do troubleshooting without bothering the user.

Minpunten:

So far I cannot state any con of this product. Everything about it has been a Pro so far!

Blake
Director of IT in VS
Gezondheid, wellness en fitness, 51-200 werknemers
Heeft de software gebruikt voor: 6-12 maanden
Bron van de reviewer

This software works very well!

5,0 3 jaar geleden

Opmerkingen: Overall, it's been a very easy solution to manage. With the large amount of fax #'s, I need something that is easy to manage and navigate.

Pluspunten:

The integration of MFax with Skyetel integration was a very easy process. MFax allows you to easily use the Skyetel fax #'s within their interface. Training of our staff has been an easy process, and they have caught on to it very well.

Minpunten:

For the most part, I am completely satisfied with the product.

Geverifieerde reviewer
Geverifieerde LinkedIn-gebruiker
Computernetwerken, 2-10 werknemers
Heeft de software gebruikt voor: 1+ jaar
Bron van de reviewer

Eerder overwogen alternatieven:

Faxing Made Easy

5,0 4 jaar geleden

Opmerkingen: I compared many different faxing platforms before I selected mFax. We needed a flexible and dependable platform that was easy to use. Also, we needed to incorporate physical fax machines in some cases. mFax fit the bill for us and has fulfilled their promise of an excellent fax platform that works. Also, the continual addition of features has been a welcomed benefit.

Pluspunten:

What I like most about mFax is its ease of use. The interface is very friendly and I am able to navigate it with no trouble. Since it's so intuitive, I am able to get in to it and send/review faxes quickly.

Minpunten:

I'm not a huge fan of faxing in general as it's more difficult to deal with than an email is. That said, some communications demand fax.

Amanda
IT Support & Operations Specialist in VS
Management non-profit organisaties, 11-50 werknemers
Heeft de software gebruikt voor: 1-5 maanden
Bron van de reviewer

Very easy to use and Staff Helpful

5,0 5 jaar geleden

Opmerkingen: Customer Service has been very helpful and respond quickly. They were nice in helping us set up our accounts and asking silly questions. The transition from efax was very simple

Pluspunten:

The online user interface is very user friendly. All of the icons and process is intuative and very easy to understand.

Minpunten:

I do not really have any cons to report.

Kevin
Sales and Marketing Rep in VS
Meubels, 11-50 werknemers
Heeft de software gebruikt voor: 6-12 maanden
Bron van de reviewer

Great product for a specialized niche

4,0 4 jaar geleden

Opmerkingen: The FaxBlast feature allows me to quickly message a select group of customers at once. This has saved a tremendous amount of time with phone calls and visits to communicate with them.

Pluspunten:

All of my customer utilize their fax machine as a way to order and communicate. Using mFax has allowed us to place our advertising in front of our customers without interrupting their day. It also allows us to quickly send a message from our desktop to their fax machine without interrupting our workflow. I would highly recommend this product for ease of use.

Minpunten:

This product is so easy to use the amount of faxes that were sent quickly piled up. Especially when using the FaxBlast feature. I would highly recommend counting your fax usage among the group and purchase the right package.

Katie
NA in VS
Gezondheid, wellness en fitness, Zelfstandig ondernemer
Heeft de software gebruikt voor: 6-12 maanden
Bron van de reviewer

Make your faxing life easier!

5,0 4 jaar geleden

Opmerkingen: It's been crucial for managing my healthcare. Well worth the $9 a month.

Pluspunten:

I have been needing to manage and coordinate my own health care for the past year, faxing orders and test results from office to office, as the doctors I am working with do not communicate directly, and results are critically time-sensitive. Being able to do this without an actual fax machine has been crucial, and mfax is reliable and has made this challenging job doable.

Minpunten:

Occasionally faxes will not go through, but this usually seems to be a problem on the receiving end.

Julie
Legal Assistant in VS
Rechtspraktijk, 51-200 werknemers
Heeft de software gebruikt voor: 1+ jaar
Bron van de reviewer

I recommend mFax

5,0 5 jaar geleden

Opmerkingen: Very happy with mFax; I use it daily and highly recommend it.

Pluspunten:

I really like the ease of use, especially with resends.

Minpunten:

Not as easy to personalize as paper faxes

Johnathan
President in VS
Informatietechnologie en -diensten, 2-10 werknemers
Heeft de software gebruikt voor: 6-12 maanden
Bron van de reviewer

Great Software for the Legacy Fax Services

5,0 5 jaar geleden

Opmerkingen: Being able to continue to still fax in this decade.

Pluspunten:

Simple interface and works as it is supposed to. Never had an issue.

Minpunten:

No con with mFax, mostly still asking myself why I email to fax, just to have the other side fax to email. Why could they just accept my email, guess that is why I use mFax.

Kacee
Paralegal in VS
Rechtspraktijk, 11-50 werknemers
Heeft de software gebruikt voor: 6-12 maanden
Bron van de reviewer

Easy to use

5,0 5 jaar geleden

Pluspunten:

It's very easy to log on and send a fax. The cover page is clean and it makes my job easy and fast.

Minpunten:

The only con I can think of about the program is just how long it takes sometimes to find out the fax was unsuccessful.

Angie
Contracts/Accounts Receivable Manager in VS
Machinebouw, 201-500 werknemers
Heeft de software gebruikt voor: 2+ jaar
Bron van de reviewer

Great Service

5,0 5 jaar geleden

Opmerkingen: Great product.

Pluspunten:

Like the ease of use. Can add a cover letter if needed or not. Easy to train others to use. Easy to set-up new users and get new numbers.

Minpunten:

No cons... like everything about this product.

Vernon
BOS in VS
Verzekeringen, 2-10 werknemers
Heeft de software gebruikt voor: 6-12 maanden
Bron van de reviewer

Ease of use

5,0 5 jaar geleden

Pluspunten:

easy to find history of faxes incoming and outgoing

Minpunten:

sometimes a delay in receiving fax, but the notification helps

Brittany
Admin Assistant in VS
Informatietechnologie en -diensten, 11-50 werknemers
Heeft de software gebruikt voor: 2+ jaar
Bron van de reviewer

Easy to use Digital Fax Software

5,0 5 jaar geleden

Pluspunten:

Easy to use, PDF format is convenient for forwarding to appropriate recipient

Minpunten:

Slight lag on receiving documents, not very attractive interface

Kyle
VoIP Project Manager in VS
Telecommunicatie, 11-50 werknemers
Heeft de software gebruikt voor: 1-5 maanden
Bron van de reviewer

mFax Saved our Customers

5,0 5 jaar geleden

Opmerkingen: mFax helped my customers regain their faith in HIPAA Compliant E-Faxing, and everyone is super happy after switching to mFax!

Pluspunten:

The Modern Interface. It's so easy to use, and has a lot of features that help our customers fax more effectively!

Minpunten:

Sometimes a ton of features can make things a little daunting. Thankfully however, the knowledgebase is there for us!

Katie
Scheduler in VS
Verzekeringen, 201-500 werknemers
Heeft de software gebruikt voor: 1-5 maanden
Bron van de reviewer

mFax Feedback

4,0 5 jaar geleden

Opmerkingen: I am able to send faxes easier than before and I can search faster as well.

Pluspunten:

Aesthetically it is pleasing, user friendly when sending or receiving a fax and I like the notifications that I receive when there is an issue or when I receive.

Minpunten:

Sometimes there is a delay when receiving inbound faxes from customers.

Ilana
Social Worker in VS
Management non-profit organisaties, 11-50 werknemers
Heeft de software gebruikt voor: 1-5 maanden
Bron van de reviewer

Mfax

5,0 5 jaar geleden

Pluspunten:

The login interface to send faxes is easy to use.

Minpunten:

Sometimes it is hard to find the incoming faxes.

Barbara
Billing Coordinator in VS
Gezondheid, wellness en fitness, 51-200 werknemers
Heeft de software gebruikt voor: 6-12 maanden
Bron van de reviewer

I like it

5,0 5 jaar geleden

Opmerkingen: it great i like the confirmation email, with attachment of the file

Pluspunten:

It's easy to use for all, it open from the the print screen

Minpunten:

the duplication of sending companies from multi user

Lindsay
care manager in VS
Ziekenhuis- en gezondheidszorgbranche, 51-200 werknemers
Heeft de software gebruikt voor: 6-12 maanden
Bron van de reviewer

care managers

5,0 4 jaar geleden

Pluspunten:

I like that you can send faxes without opening the application

Minpunten:

sometimes response times lag which makes it difficult to track sometimes

Ayla
ceo in VS
Biotechnologie, 2-10 werknemers
Heeft de software gebruikt voor: 6-12 maanden
Bron van de reviewer

very easy to use practical and works

5,0 3 jaar geleden

Opmerkingen: fax easy from any place and time

Pluspunten:

practical and I can fax with no issues from any place, small business will benefit from this product

Minpunten:

easy to use, value price, works well and easy to set up on your computer and upload documents from computer good work

Melody
Outreach Director in VS
Management non-profit organisaties, 2-10 werknemers
Heeft de software gebruikt voor: 1-5 maanden
Bron van de reviewer

Great product

5,0 4 jaar geleden

Pluspunten:

The software is easy to use and customer service was quick to respond to our inquiries.

Minpunten:

We have no negative experiences with this software or the company.