bsport reviews

.

Opmerkingen: Goede support! Mag wel iets gebruiksvriendelijker overall qua systeem. Ik moet nu nog regelmatig zoeken naar features als er onderdelen aangepast dienen te worden.

Pluspunten:

Gecombineerde rooster van meerdere locaties en eigen app

Minpunten:

De app kan nog wel wat worden verbeterd. Ik krijg veel terug van leden dat het niet erg gebruiksvriendelijk is; waaronder het beginscherm waar de lessen random worden weergegeven is verwarrend, wanneer je een les wilt reserveren dan moet je daar meerdere handelingen voor doen. Ik mis de optie om een proefles als los product aan te bieden/losse feature met eigen mogelijkheden zoals een aparte pagina waarop duidelijk staat wat er moet gebeuren om een proefles te boeken (nu moet je een account aanmaken, maar is niet geheel duidelijk), een les boeken ver vooruit (niet 3 dagen zoals we nu hebben ingesteld) en ook automatische bevestigings- en bedanktmail.

Overwogen alternatieven: Momoyoga

Redenen om voor bsport te kiezen: Veel fouten met betalingen en onduidelijk bij meerdere vestigingen (grotere studio) en open source

Redenen om over te stappen op bsport: yes

Super klantenservice en fijne mogelijkheden voor klanten.

Opmerkingen: Super uitgebreid pakket met vriendelijke klantenservice.

Pluspunten:

Systeem werkt makkelijk voor klanten en voor ons als beheerder. Je kunt makkelijk aanpassingen maken en financiële zaken regelen.

Minpunten:

Ik vind het maken van rapporten soms wat moeilijk. De instellingen om specifieke klanten aan te spreken vind ik lastig.

Overwogen alternatieven: Momoyoga

Redenen om voor bsport te kiezen: Mindbody was niet meer vriendelijk voor de Europese markt, vooral te integratie van ideal dat wegviel bij hun.

Overgestapt van: Mindbody

Redenen om over te stappen op bsport: Momo te klein. Bsport sloot goed aan bij onze kennis met Mindbody

hi

Pluspunten:

ik heb heel fijn contact gehad met [GEVOELIGE INHOUD], zei heeft me echt enorm goed geholpen.

Minpunten:

geen app voor de beheerder.geen duidelijke omzet uitdraai.

Excellent support

Pluspunten:

The integration between external providers such as Classpass and Zoom are seamless. I love how the booking platform looks both on a desktop and for use on a mobile phone. Having your own app is great too. Integration with the product was brilliant, although I made some errors in setting up memberships, which was my mistake in getting used to the system, and bsport were really helpful in getting it all sorted.

Minpunten:

Integration was simple, however I found setting up new passes and memberships a little challenging, the way the system works is different to the previous system and I still get confused about how to resolve things, but once again bsport are always on hand with excellent advise and support. I just like to be able to know/do things all myself and that's my own frustration in getting used to a new platform.

Overwogen alternatieven: Momence en Setmore

Redenen om voor bsport te kiezen: I was looking for a platform that integrated well with Zoom and Classpass. I wanted to be able to add an on demand option and to increase the number of automated notifications to customers. Bsport, seemed to be ahead of the competition in these areas.

Overgestapt van: Glofox

Overall great platform & supportive team, with a few minor cons

Opmerkingen: Incredibly smooth integration from our previous software - extremely helpful and attentive team members (thanks [SENSITIVE CONTENT]!) who were a pleasure to deal with and answered all of my questions. Super supportive and responsive team who continue to be so as we have now fully launched. User friendly interface for students to book classes. Nice integration of widgets to our website, professional looking.Reliable system that sends out the livestream / zoom class links to users without problems.Smartlists and tagging to segment members for ad targeting/offers. Marketing looks professional and is easy to create with their drag and drop templates.

Pluspunten:

Passes: The ability to create a number of different passes / purchase options for students and members. The ability to create a pass and select what the pass can be used for, down to the specific activity. Incredibly easy to customise these options. User-friendly and streamlined class booking/purchasing: From a user perspective, when booking a class students are clearly shown passes they have available to book, and also clearly shown passes they can purchase if they do not own a pass. Unlike other software we have used, this process doesn't redirect users away from the class booking but adds it smoothly into the process. There are far less 'clicks' required than MBO and I believe this encourages a greater amount of booking and less abandoned baskets. It's also very clear to users which passes are available for that class. In the past we had issues with students booking for pre and postnatal classes on passes which did not cover those classes, causing a number of problems. Bsport has helped us resolve this issue.Payroll: Clear and easy to set teacher payment options and to review at the end of the month. Very easy, with one click, to change the payment option if required. In previous software this was a lengthy and time consuming process. Marketing: Setting up automatic triggers and emails/marketing to be sent out from the app, fully customisable.VOD - professional looking, integrated section on the app.

Minpunten:

There is no ability to access the backoffice via the app - must be used on desktop / browser. Slightly slow response time on the backoffice - when loading the calendar, making changes to classes, billing customers etc, the load time is less than optimal and slower than other software. Payment process doesn't allow partial refunds (not strictly the fault of bsport but is associated with them). Slightly lengthier/complicated process to make partial refunds. Automatic class emails: If not using the integration with zoom, the zoom link has to be emailed to class participants, which is considered a 'promotional email', so some users may miss this. It has to be sent at least 1hr before class so isn't helpful for students who book last minute. Would be better if this could be 10mins before class. Zoom integration / link email: Using the zoom integration (which itself is very good), but does mean we have to close online class registration 20 minutes before the class begins, so that the system can email the zoom link 15 minutes prior to class. At our studio we have a lot of students who like to book last minute and this prevents them from doing so. Would be better if this could be sent out 5 minutes before class.

Overwogen alternatieven: Momence

Redenen om voor bsport te kiezen: Too many problems with Mindbody. Unable to purchase online class passes via their app. Zoom class links failing to send to some users without resolution / a clear reason why.

Overgestapt van: Mindbody

Redenen om over te stappen op bsport: Studiogrowth did not have an appMomence was too expensiveConfidence with bsport as several other studios in East London were using them.

My high hopes for Bsport were totally crushed

Opmerkingen: the process of setting up and getting data transfered was chaotic and a lot of miscommunication went on, so it was not done properly and took more than three weeks I had to do all my private appointment bookings again by hand as they did not transfer these. Very hard to get the cumstomer support. My difficulties not taken seriously, no apologies, no refund.

Pluspunten:

I did like the fact you can creat individual auto-reminders for each class, which means I could send the Zoom link in each reminder for the class. Tagging clients can be useful to create groups.

Minpunten:

When I bought it, after a very good hard sell by someone who obviously did not know much about the actual functionality, it turned out Bsport did not have some very basic features yet avaikable; they were selling a half built service! I could not create a block of classes which clients could ask to automatically be booked in to; they had to book each class separately and as they were not used to this, I ended up having to manually do this for 98% of mu clients. I lost clients this way as they were so upset about the booking system. They tell me they now have this function, but what use is this for me when I spent £2700 upfront for software that turned out not to be at all functional for me. It also randomly sent out emails in French to clients when nothing had been done in their accounts! The staff have not dealbt with any of my concerns or rectified anything and will not even dicuss compensation a refund.

Very comprehensive club-management program

Opmerkingen: I am very happy to have changed from Mindbody, the experience has been so much better and transition has gone smoothly because of the swift guidance

Pluspunten:

I like that it is visually easy to use and takes account user experience. The platform is in development and gets better and better all the time, with new and improved features. The team is alwasy tehere to help with any questions and worries. Very good dashboard to get an overview how the club is doing and what works best.

Minpunten:

Some features are bit pre-set (like payment options), bit complicated Teacher and Staff systems - should be somehow be done with one registration, could be an app for the teachers to book personal trainings etc. Reporting is otherwise well organised but very limied possibilities to set parameters.

Bsport review

Opmerkingen: Good - the onboarding process was great and Francois was thorough and attentive. The system works well overall both for me and customers. It has ended up costing more than I initially budgeted for so I'm not sure I could continue to justify in this market, however it's as good as anything else I have tried on the market including MindBody and Glofox.

Pluspunten:

The video database, online booking, database management and integrationMarketing capabilities are really good - takes a bit of time setting up but worth it

Minpunten:

Some clients have had trouble adding payment details and had to try more than a couple of times. Occasionally the translations into English are a little unclear and can cause confusion.It's very expensive. Some customers have had trouble booking - although most seem to manage ok. No waiting list for workshops and events.

Really happy I took this step for my online studio

Opmerkingen: Really happy I changed from Eversports to Bsport. My expenses are clear every month and the videotheek is easy to use (which is important for an online yogastudio). Support is also really helpful, as I'm still learning the ins and outs of Bsport.

Pluspunten:

Video on demand is really easy to use and it looks nice. People can find the classes easy and are also happy about it.

Minpunten:

So far I miss that there's not an automatic invoice every week of the payments of memberships. Still learning more and more about Bsport, so much is possible.

Great

Opmerkingen: Extremely good

Pluspunten:

Since I started to use this software all my bookings and paiements for classes are much easier!Great for my Pilates studio!Extremely easy and intuitive to use.The staff team is amazing and always ready to help us!

Minpunten:

It takes a while to set up everything because it’s you that does it from the scratch

Overwogen alternatieven: Mindbody

Redenen om over te stappen op bsport: Tried Mindbody and it was too complicated and to expensive

Amazing Software

Opmerkingen: The main strenght of Bsport compared to other similar software businesses is definitely their customer support. They answer any question and solve problems very fast. The account manager we have been working with since the beginning is always helpful and really nice, and he makes himself available in impressive delays to help me solve any problem or answer my questions. Our overall experience as clients with Bsport has been great.

Pluspunten:

Bsport if very efficient and easy to use, for my staff and teachers, as well as for my customers. The personalized mobile app is a a great feature which makes our experience even better, making it easier for us to communicate information to our clients, and for them to purchase and book our services. The marketing suite is great, and the software was easy to personalized for my business.

Minpunten:

The software being in constant development, some features have not been implemented yet, but I love how open the team is to recommandations/requests. And they always suggest a temporary solution if the exact feature I need is missing or still in development.

From Glofox to Bsport

Opmerkingen: Brilliant would highly recommend to all.

Pluspunten:

The Software is robust and detailed. Its allows us to produce meaningful reports that help us collate data to help the business grow. It's studio growth focused, just simple things like promotional codes, being able to email directly payment links. Its helped our business greatly! The team at Bsport are amazing, they are well informed, all queries are answered quickly and to such a high standard. The tutorials are brilliant also.

Minpunten:

There are still areas for improvement to make information available quickly.

Bsport, nice in many points

Pluspunten:

The integration with my former plateform was nicely done and i'm very satisfied

Minpunten:

They could manage to create an app bsport for owner on the phone, witch would be very supportive for general management. The bsport back office on the computer is perfect, on the phone it needs to be upgrade !

Très bon logiciel et service très performant

Opmerkingen: Le principe de réservation et de gestion est devenu indispensable et Bsport répond à toutes ces demandes.

Pluspunten:

Le produit est facile à utiliser et il est toujours en évolution. L'équipe est très à l'écoute et très réacti aux demandes.

Minpunten:

Le principe de la liste d'attente qui pour mon utilisation n'était pas le plus adapté. Possibilité de modifier complètement un cours sans devoir l'annuler entièrement.

Overwogen alternatieven: Eversports Manager

Redenen om voor bsport te kiezen: Le service mindbody ne me convenait plus vraiment, le logiciel est performant mais trop grande entreprise qui ne s'occupait plus des petites structures.

Overgestapt van: Mindbody

Redenen om over te stappen op bsport: Bon contact avec le responsable et entreprise française que j'avais envie de soutenir également.

The best choice I have made for my company over the last years

Opmerkingen: [SENSITIVE CONTENT HIDDEN] and his team have understood everything concerning customer service. They are available whenever you need them, always nice and friendly. [SENSITIVE CONTENT HIDDEN] also has an acute business vision and gives excellent advice regarding business development, which is very very helpful for small businesses like ours.

Pluspunten:

It is very easy to manage and understand for administrators and students. So much easier than Mindbodyonline. And so much cheaper.

Minpunten:

No mobile application device for studio owners.

Overwogen alternatieven: Eversports Manager

Redenen om voor bsport te kiezen: Mindbody was awfully expensive and not customer friendly. Very heavy to manage.

Overgestapt van: Mindbody

Redenen om over te stappen op bsport: [SENSITIVE CONTENT HIDDEN] is very convincing! And has a very reassuring approach. The transfer was so easy to do !

Avis Bsport

Opmerkingen: Très bonnes expérience. Avant j'étais sur un autre logiciel et la prise en main a été beaucoup plus longue et compliqué que bsport.

Pluspunten:

Ce logiciel est user friendly, la prise en main est simple comparé à d'autres acteurs du marchés. Le logiciel est assez récent et les développeurs cherchent constamment à évoluer et à suivre les tendances ce qui est très agréable. Bsport est une plateforme très transparente avec ces utilsateurs, les informations sont vites diffusées. Le service clients est impeccable, que du positif à ce sujet. Si besoin d'aide, la réponse est quasi immédiate, les anomalies sont très vites corrigées, les fonctions du logiciels couvrent tous les besoins quotidien pour la gestion d'une salle de sport.

Minpunten:

Le logiciel est récent, donc il y restent des fonctionnalités à développer mais rien d'urgent, les principales sont présentes.

Great help to get started !

Opmerkingen: Still new with it, but I am already seeing how it will make my life easier, especially for communication with my folks.

Pluspunten:

We are very well supported as we start using bsport. Generosity, smiles, disponibility, it's great.

Minpunten:

I started using it as I was on break which is awesome to learn yet, I have yet to use it on the daily to really be spontaneous with it. I'm not worried though, they are an email away if we need help.

Bsport : un outil de gestion et marketing efficace

Opmerkingen: La mise en place d'une vraie stratégie de conquête et de fidélisation.

Pluspunten:

Les outils marketing sont intuitifs. Il est facile de mettre en place une stratégie de com automatisée. La gestion des planning et des comptes clients est également facilitée. Interface et ergonomie excellentes. Permet d'établir une relation client efficace. Echanges avec l'équipe commerciale et technique excellente et enrichissante.

Minpunten:

Je ne suis absolument pas déçue par le logiciel.

Mon avis sur bsport

Opmerkingen: je gagne un temps fou, c'est un outil de réservation de cours, de gestion des cartes, de suivi de mon chiffre d'affaires , d'envoi de newsletters, de cours en ligne.... bref très complet

Pluspunten:

produit très facile à utiliser, fonctionnel et très adapté à mon activité. Le service client est d' une réactivité incroyable et d'une grande écoute.

Minpunten:

aucun point faible détecté pour le moment

Overwogen alternatieven: Mindbody

Redenen om over te stappen op bsport: produit moins cher que son principal concurrent mais aussi très fonctionnel. Equipe très réactive, très à l'écoute des besoins et connaissant très bien mon marché, le monde du yoga. Produit français.

Retour après 5 mois d'utilisation

Opmerkingen: Une équipe à l'écoute, très rapide et très efficace .
J’utilisais un autre logiciel avant depuis 7 ans mais avait du mal à avancer avec la technologie et les nouvelles techniques.
L'équipe cherche a faire évoluer le logiciel pour etre le meilleur du marché.

Pluspunten:

Logiciel adapté à mon club. Marketing et une relance client

Minpunten:

Une partie facturation légere au début mais en perpétuelle évolution

Great Software

Opmerkingen: Bsport offers everything I need to run my studio. The reporting functions give me a great insight and I can see the difference already. Before I was drowning in admin and couldn’t focus on teaching. Now we are so much more flexible and saving time across the business

Pluspunten:

- reporting - the support team are great and responsive - migration process was fantastic

Minpunten:

- as with any software, there were initially some bugs. However, Bsport’s team fixed them quickly and were super communicative

Au top !

Pluspunten:

La migration de mon ancien logiciel vers BSPORT a du être faite en urgence et j'ai énormément apprécié la gentillesse et la réactivité de toute l'équipe. Pour le moment je suis très satisfaite de mon utilisation et du service client.

Minpunten:

Tout est encore en développement donc certains aspects ne sont encore pas optimaux/pratiques mais dans l'ensemble c'est vraiment top.

I'm a fan ! I threw Mind Body out of the window ;)

Opmerkingen: The system works very intuitive & easy to use.
[SENSITIVE CONTENT HIDDEN], who is the account manager for Holland & Belgium is a very nice person.
He really takes the time, to listen and hear your thoughts. The are not pushing at all.
After buying the system, they have great costumer & technical service.
Made this decision during lockdown, best choice ever.

Pluspunten:

The system works very intuitive & easy to use. Migration from MB to Bsport worked out really well.

Minpunten:

No cons yet. They do problem solving very quickly. The have a very good costumer service.

Switch from Wodify to bsport

Pluspunten:

The class management part where we can confirm presence / absence, bill member for the products they want, see if members have unpaid invoices The ability to create relationship and split membership between members of the family

Minpunten:

The payement method is really not easy to be added and has to be added for each members

Great product and amazing cutomer service

Opmerkingen: The team at Bsport has been amazing. The support you receive is outstanding. They organised calls with me twice a week until I was confortable launching my website. I have one person of contact who followed my journey and knows excatly where you left off on the previous call, this kind of support is unvaluable.

Pluspunten:

The marketing tools are really well developped and allow to really keep on top of your customers. It is easy to use and the numerous features make this software a very well rounded option for any business small to large.

Minpunten:

The limitations in terms of design when integrating the schedule and packages to our website. I wish we could be able to customize the format of appearance to match our website.