Shipox DMS reviews

Great DMS system for Logistics company

Pluspunten:

- Orders Management - Fast fixes - Integration with local e-commerce platforms - Great customer service agents and sales reps.

Minpunten:

- Some optional features should be added.

amazing team

Pluspunten:

excellence customer experience and support 24/7

Minpunten:

there is no branch for the company in saudi arabia

Sexy on the outside. Ugly on the inside.

Opmerkingen: Bad. Perhaps we didn't ask many questions before

Pluspunten:

- Good Web Design: Nice colors and UI elements.

Minpunten:

- No admin API: You won't be able to manage or apply your own logic as an administrator, because they don't have APIs with admin privileges. - Integrations are prone to errors: We spent more than 6 months trying to get the team to set up just one integration with Salla. The already sat up integrations such as Zid often produces errors and orders don't reach Shipox's dashboard. - Doesn't support extra COD charges: You won't be able to apply extra COD charge as their system doesn't support it. - Route optimization doesn't work: Despite their advertising that they have route optimization, sadly after 5 months of purchasing their product, we found out their route optimization solution wasn't ready yet. - Slow responding customer support: Their customer support team doesn't respond quickly to you in case of critical issues. We had to contact the development team lead directly in case we experience emergency issues. - Expensive add ons: They will charge you massive amounts of money for small features. Integrating your SMS provider with Shipox will cost you more than $2000.

Mohamed Ashraf

Pluspunten:

flexibility of the team for enhancements

Minpunten:

lack of handover between internal shipox teams

Great software to deploy for a startup

Pluspunten:

We had a great interaction with the team, they were always easy to comunicate. We did count with a great IT team at the time and they help us go through the whole process. We like many of the features that were ready to use after the setup

Minpunten:

As per described we didnt have a IT team, so the set up was not as fast however they did offer us an option to have all handled by them. Still it would have been nice to have a more simple setup.

Eathos UAE

Opmerkingen: Shipox was meant to help with automize the delivery service,orders to land in the POS and from there to shipox and drivers which is still not happening most of the times,we still need to have at least one person doing this.

Pluspunten:

The idea behind the software is great,would be a great tool if would be fixed. Id love the drivers live tracking if would work

Minpunten:

Not very user friendly,takes some time to get used with.

Functionalities

Opmerkingen: Easy to use , it hardly breaks down interms of bugs or internal server issues and the mobile application is simply amazing

Pluspunten:

Very user friendly and easy to use interms of functionality

Minpunten:

Pricing model is not well detailed enough and not flexible interms of usage

I recommend Shipox DMS for the delivery companies

Opmerkingen: It is very easy and clear to use in Logistic systems.

Pluspunten:

The most appreciated features are 1. Well-organized tracking system; 2. User-friendly mobile applications for Customer and Driver; 3. Exact control on COD (Cash on Delivery); 4. Full and open information on Customer's Web

Minpunten:

When downloading the dynamic report it takes a little bit longer.

Unless you are an IT do not buy it

Opmerkingen: I just lost my money I pay for white label I did 4 training and it time I have to explain what my company do was very disappointing

Pluspunten:

Maybe if you are an it you can buy and love the system

Minpunten:

You will not understand the system you can’t use in UK for post codes and all the couriers will agree make the system useless

Reliable DMS for your fleet

Pluspunten:

Shipox with its highly reliable and lean software helps our customers to manage their fleet with ease. With easy and straight forward pricing and setup Shipox makes it very easy to start your operations in distribution. Managing Fleet become easier with Shipox.

Minpunten:

Actually the integration was very easy for us and customer support was well enough. I hope keep up the good work

Wideview Dashboard

Pluspunten:

Easy to learn, main control center on all customers' orders, high performance and lite, easily customized

Minpunten:

Integration with customers take long time