Jira reviews

Prima gebruiksvriendelijke software voor Warmteservice

Opmerkingen: Ik ben een tevreden gebruiker van jira. Ik werk inmiddels al een aantal jaar met deze software en heb daardoor een goed overzicht van werkzaamheden die aan mij worden toegewezen en wat er met welke prioriteit gedaan moet worden.

Pluspunten:

Het fijne aan de software is dat je een prima overzicht hebt van de taken die er aan jouw profiel hangen. Je kunt hierdoor makkelijk prioriteiten stellen. Daarnaast is het fijn dat je met meerdere tegelijkertijd in een project kunt werken en altijd de laatste bestanden kunt gebruiken zodat iedereen altijd met hetzelfde bestand kan werken.

Minpunten:

Het dashboard op de homepage komt wel wat rommelig over. Je moet goed kijken wat er in welke kolom staat.

Get rid of loads of management tools with jira

Pluspunten:

All in one functionality of managing projects, tasks and more with teams, Automations and integrations. It has the best architecture to not use spreadsheets anymore.

Minpunten:

2 Gb of storage in free plan is less for social media managers

Overwogen alternatieven: Airtable

Redenen om voor Jira te kiezen: Notion is a bit more complicated to use it as project management tool

Overgestapt van: Notion

It is designed to match the team's existing processes

Opmerkingen: In conclusion, Jira is a powerful project management tool that offers many features, including customizable workflows, collaboration tools, and reporting capabilities. While some users may find the interface complex and the pricing expensive, Jira's flexibility and integration options make it a popular choice for many types of projects and teams. Overall, Jira is a solid option for teams looking for a comprehensive project management solution.

Pluspunten:

I will explain this in five key points.1-Customizable workflows: Jira allows teams to create their own customized workflows to match their specific processes and needs.2-Flexibility: Jira can be used for a wide range of project types, from software development to marketing campaigns and more.3-Collaboration: Jira provides many features that facilitate team collaboration, such as comments, notifications, and sharing options.4-Integration: Jira can be integrated with a wide range of other software tools, including development tools, time-tracking software, and more.5-Reporting: Jira provides reporting tools that help teams track progress, identify bottlenecks, and make data-driven decisions.

Minpunten:

User interface: Some of my coworkers find the Jira interface to be complex and overwhelming, which can be challenging for new users to navigate. Improving the interface to be more user-friendly could be beneficial. It can be avoided by user customization but this creates problems.

Jira, Streamlining Team Collaboration

Opmerkingen: Jira is considered as a robust and powerful project management tool that provides teams with the tools they need to collaborate and manage their tasks, issues, and projects effectively. The tool offers a wide range of features, such as task management, workflow configuration, collaboration, reporting and project tracking, alerts and notifications, access controls, calendar management, document management, and integrations with other tools.Jira's flexibility allows teams to customize their workflows and processes to match their specific requirements, and it provides a range of built-in templates to help teams get started quickly. The tool's collaboration features, such as commenting and notes, help teams to stay informed about the status of their work and provide feedback and share ideas.

Pluspunten:

- Task management: Jira offers a comprehensive system to create, assign, and track tasks, with built-in templates to simplify the process.- Workflow Configuration: Jira allows teams to customize their workflows to match their specific processes and requirements, with built-in templates to aid in setup.- Collaboration: Jira provides a range of commenting and notes features to enable easy communication and collaboration among team members.- Reporting and Project Tracking: Jira offers a variety of reporting and project tracking features, including real-time data, visualization options, and built-in reports to help teams track progress, identify trends and measure performance.- Alerts and Notifications: Jira provides real-time alerts and notifications to keep teams informed of important changes and updates to tasks and issues.- Access controls and Permissions: Jira offers role-based access controls to manage access and permissions for different users and groups.- Calendar Management: Jira has a calendar feature that enables teams to schedule and manage their tasks and projects.- Document Management: Jira provides a central location to store and manage documents, such as files and images.- Integration: Jira can be integrated with a wide range of tools and applications, Like Slack, Google Calendar, Google Drive, Trello, GitHub, Bitbucket, Microsoft Excel, Word and Outlook & Zendesk.

Minpunten:

Jira is a powerful tool that provides a wide range of features to help teams collaborate and manage their tasks, issues, and projects effectively, but as it is a complex tool, it may require some time to set up and use. Also, the UI can be cluttered and confusing for some users, and the performance may be slow when working with large projects or many users. The mobile app may lack some features compared to the web version, and the reporting and analytics features can be limited. However, Jira offers many integrations, which can help teams to work more efficiently and effectively.

Overwogen alternatieven: Trello, Basecamp, monday.com en Wrike

Redenen om voor Jira te kiezen: - Advanced features: Jira offers a wide range of advanced features such as workflow customization, agile methodologies, reporting and analytics, and integration with other tools, which can be beneficial for teams that need more advanced functionality to manage their tasks, issues, and projects.- Scalability: Jira is designed to scale with the needs of organizations, and can handle large projects and teams with ease, which can be beneficial for organizations that are growing and need a more robust project management tool.- Ease of use: Jira is designed to be easy to use, with a user-friendly interface, built-in templates, and a wide range of resources and tutorials available online, which can be beneficial for teams that are new to project management or software development.- Cost: Jira is considered to be cost-effective solution for teams of all sizes, and the pricing plans are competitive compared to other project management and software development tools.- Integration: Jira offers a wide range of integrations with other tools and applications, which can help teams to work more efficiently and effectively by reducing the need to switch between different tools.

Overgestapt van: Trello, Microsoft Project en Basecamp

Redenen om over te stappen op Jira: Due to its advanced features such as workflow customization, agile methodologies, reporting and analytics, and integration with other tools. It is scalable and can handle large projects and teams with ease. It is easy to use with a user-friendly interface, built-in templates, and a wide range of resources and tutorials available online. Jira offers a wide range of integrations with other tools and applications, which can help teams to work more efficiently and effectively by reducing the need to switch between different tools. It offers advanced reporting and analytics features such as real-time data, visualization options, and built-in reports to help teams track progress, identify trends, and measure performance. Additionally, it provides support for Agile methodologies, collaboration features, customizable workflow, mobile app, and it is cost-effective. All these factors combined make Jira a powerful and versatile tool that can meet the needs of various teams and organizations.

Overall, Jira is a game-changer

Opmerkingen: Overall, I'm extremely happy with Jira. It's made a huge difference in how we manage projects and tasks, and I would definitely recommend it to other teams. It's a must-have tool for anyone looking to get organized and streamline their workflow.

Pluspunten:

I love how it allows me to easily assign tasks to team members, track progress, and see everything in one place. It also integrates well with other tools which makes it even more convenient. Overall, Jira is a game-changer.

Minpunten:

The only downside I've found is that it can be a bit overwhelming when you first start using it. There are a lot of options and features, and it can take some time to figure out how to use everything. But once you get the hang of it, it's not a big deal.

Jira Review

Opmerkingen: Overall, I highly recommend Jira to any team or business looking for a robust project management tool. It may take some time to get used to, but the benefits are well worth it in the end.

Pluspunten:

Jira is an extremely powerful and versatile project management tool that has helped our team stay organized and on track with all of our projects. The user interface is intuitive and easy to navigate, and the ability to customize workflows and add various plugins has been a game-changer for us.

Minpunten:

One downside is that the pricing can be a bit steep for smaller teams or businesses. Additionally, the learning curve can be steep for new users, but once you get the hang of it, it becomes much easier to use.

A powerful project management and task tracking tool

Opmerkingen: Jira has a wide range of clients and customers who benefit from automation. There is no way that its features, production applications, or overall functionality could ever be anything but beneficial to the end user.

Pluspunten:

Jira is useful for turning your automation-related ideas into working software. Jira's flexibility and special features make it a tool I enjoy using because they improve my efficiency at work.

Minpunten:

When it comes to tracking and reporting events, I don't particularly enjoy the lack of customization available in Jira. Project managers frequently use Google Sheets instead, despite the fact that its UX requires frequent revision.

Jira the task management platform for professionals

Opmerkingen: Overall my experience is great and we don't plan to switch away from JIRA anytime soon. It is our number 1 task management software no matter the project or technology.

Pluspunten:

The most important feature the kept us on JIRA for years would have to be the task management in between projects. With the ability to have dashboards to see across projects it is critical to our weekly sprints.

Minpunten:

The thing I like least about this software would have to come down to speed. Sometimes we want to edit and move tasks fast in sprints and it never moves as fast as we want it to.

Overwogen alternatieven: Trello en monday.com

Redenen om over te stappen op Jira: We are already integrated into the Atlassian suite so it just made sense. It also filled all of our needs on top of this.

My experience while adopting Jira

Opmerkingen: fair enough

Pluspunten:

the deployment was easy and you don't need any special skills to do

Minpunten:

user interface is not as easy as it should be, I feel they need improvement on the front end side of the app

Overwogen alternatieven: ClickUp en Bitrix24

Redenen om voor Jira te kiezen: I need something more automated

Overgestapt van: Microsoft Excel

Redenen om over te stappen op Jira: My manager prefer Jira because he had used it before

Great Tool for Project Management

Opmerkingen: Overall, my experience with Jira has been positive. It's an intuitive and powerful tool for project management that allowed our team to stay organized and on top of tasks. I found the interface easy to use and the features very helpful in tracking progress on projects. The reporting capabilities were also great for providing key insights into performance which was extremely useful for decision making around future projects.

Pluspunten:

I liked how easy it was to organize tasks and assign them to individual team members. It also provided a great way to track progress on projects by giving everyone visibility into the project timeline, task statuses, and any potential risks or blockers that might arise. Additionally, I found the reporting features really helpful in providing key insights into project performance which helped inform decision-making around future projects.

Minpunten:

The one thing I liked least about this software was that it required a lot of manual effort to keep the data updated. Whenever changes were made to tasks or timelines, someone needed to manually go in and update the fields which could be time-consuming. Additionally, I found some of the features such as resource management and project budgeting somewhat limited compared to other software solutions on the market.

JIRA is essential for good software development but you NEED to invest in configuration

Opmerkingen: I love JIRA because I am an organizer and I spend the time getting it right. But you need that kind of commitment for the best experience.

Pluspunten:

The powerhouse controls that allow you to configure exactly the solution you need. JIRA is unmatched in customization. For controlling workflows, getting status updates and clearly understanding what's on your plate, JIRA is amazing.

Minpunten:

The use of JIRA without properly configuring it. Without that commitment, JIRA can be offputting and seem like a heavy mess of a system. You need to remove what you don't use, need to set everything up for individuals and you need to educate your team about how they can use the system. It's so open that it can overwhelm people without management.

Overwogen alternatieven: Bugzilla en Trello

Redenen om voor Jira te kiezen: JIRA is more structured and better at reporting.

Overgestapt van: Bugzilla

Redenen om over te stappen op Jira: A comprehensive solution, including the use of Confluence for doc management.

Works great for Software Project Management, I wish the configurations were easier to set up.

Opmerkingen: We are overall very satisfied with the product as the user side of the things are very solid. The administration is quite complex and if you are doing it on your own, it will take a long time and a lot of hours reading their forums to get things right.

Pluspunten:

The task tracking and overall reporting are pretty solid. If configured properly, you will not miss on any updates and can proactively resolve blockers.

Minpunten:

The configuration. They are very complicated and you cannot expect a new user to get it right and that's why there are dedicate people who set up this. We did it on our own and it took us a couple of months to get things right.

Overwogen alternatieven: Pivotal Tracker

Redenen om voor Jira te kiezen: DeskPro was slow and confusing. It's the opposite - the admin interface is pretty solid while the user interface was a lot to wish for.

Overgestapt van: Deskpro

Redenen om over te stappen op Jira: I have been using it for 6 years at different companies so it was the most comfortable choice to make.

Disappointing attitude!

Opmerkingen: Hugely disappointing attitude. The money they were looking for after 3 months was quite reasonable but the attitude of the customer support agent and the extremly deceitful and dishonest way that they promote this plan was a huge turn-off.

Pluspunten:

Seems like a very good software, is very powerful and is reasonably easy to use.

Minpunten:

We found it through our Trello account, after Atlassian took over Trello. We were using another service desk software but noticed that Jira Service Desk could offer all the features we needed, and all for free! Or so we thought! The plan we chose is for small teams (which we are) and is advertised (still to this date) as "Always free for 3 agents". "Free" is further highlighted at the top of the Plans & Pricing page and a large "$0" is displayed. Well, it took some time to get it set up and to import our tickets (this is not easy and we needed support which was quite difficult to get). Once we got set up, it took some time to learn about it (no phone support on free plan!) and we devoted many hours to this. And all was well for about 2-3 months......then we receive an email to say that payment is due! And that our account would be cancelled if we don't pay! What? We contacted Jira, only to be told that we are on a temporary free plan, like a free trial, and that payment is due after 3 months I believe it was. We explained about the "free" plan that we signed up to but the Jira support member just reiterated her point and was quote blunt and unhelpful. We went back to check out the "Plans and Pricing" table on the Atlassian website, thinking we obviously missed the small print. But we didn't!!! They were still brazenly advertising "$0" and "Always free for 3 agents" and there is no mention of a free trial , anywhere on this page at all!!

Overwogen alternatieven: Zoho Desk

Redenen om voor Jira te kiezen: Price

Overgestapt van: Zendesk Suite

Redenen om over te stappen op Jira: Price and the solid experience we had with Trello (although of course Trello was another company for most of this time and had only recently been acquired by Atlassian.

Go Agile with JIRA!

Opmerkingen: Jira is very easy to use from the user perspective, as well as operating it from the Admin perspective. Overall I personally suggest this product, although its price not being very welcoming, it's definitely worth the money! If you're a very large organization you definitely will want to try Jira.

Pluspunten:

Jira is a very good platform for organizing your team and projects using Agile/Scrum or Agile/Kanban. Whichever option you will choose you are covered! With its extensible platform through plugins you will never get tired of Jira. The installation is pretty much straightforward and with latest versions you can also make it HA, for instance on AWS, quite easily.

Minpunten:

Although the product is very mature, feels also like a big giant monolith although its plugin architecture. Also, plugins are too much expensive for just simple features. There should be much control from the Atlassian Marketplace, which should follow more an App Store logic like Apple's or Google's one.

Overwogen alternatieven: Pivotal Tracker en Trello

Redenen om over te stappen op Jira: Jira is way more famous and most of the Agile coaches working in the field, are already aware on how to use and customize it, based to their needs.

Great for time tracking and task management, but some functionality is overly complicated.

Opmerkingen: As a project coordinator, I use Jira daily in a project management aspect, matching our planned work to progress completed by our teams. I maintain an overhead view of in-flight tasks and projects, and compare this data to outside sources we use for resource management, capacity to contract, etc. My most frequently used elements are a custom KanBan board which shows all in-flight, assigned issues for the entire company; as well as Tempo time tracking software and the reports tool.

Pluspunten:

I love the KabBan task view, our company uses this every morning for a company-wide standup meeting. We have set up a customized board with cards that display budget/due date/time spent/etc. and it has been invaluable to us during COVID-19, as we are all working from home and need to stay connected. Jira's time logging via Tempo has some buggy elements, but has been absolutely crucial in maintaining a clear view of task progress and budget maintenance. The time logging tools are incredibly reliable and allow the perfect amount of editing control by both administrators and users.

Minpunten:

It is a big pain not being able to assign more than one user to an issue at a time, especially when making Jira issues for meetings, as the purpose here is to provide an issue to log time against. It has also been difficult for our company to systematize and homogenize project structure, as there was such a large learning curve to Jira project setup, and we have a large number of open projects. The functionality between projects differs greatly, and I think a large part of this is due to complicated project setup and maintenance. While Jira is very developer-minded, and many of our developers like it, it seems a slightly less appropriate fit for our designers/strategists and project management team. I also lack the ability to export some reports I need, for example a clear Estimates versus Actuals report in CSV form.

Flexible but not at all fun

Opmerkingen: Originally we wanted Jira to be the place for Product and Development. But we soon realised that we needed a separate app for the product team instead. So now the product team work outside Jira and only when it's ready for Development will a ticket get created and planned in the backlog ready for a sprint. Jira helps the Product Manager to know the status of features, bugs and tasks and allows the development team to ask questions relating to the ticket in the comment section. That way there is full visibility of the discussions for future reference.

Pluspunten:

The biggest strength that Jira has to offer is how customisable the app is. We're forever fine tuning how how development flows are setup and I've never run into an issue where what we wanted to achieve could not be possible. The workflow editor is pretty straight forward once you figure out how to map these to specific projects and features. It also has a mammoth number of apps that can integrate with it, which can greatly help simplify your organisations stack. We use a bunch of apps that connect to Jira such as Slack and Git. The mobile app is pretty good and more simple to use. There's also a new iOS app that you can run on a mac that seems to be a slightly faster and more user friendly version. However, I haven't quite worked out how to tailor the notifications. The search is very powerful!

Minpunten:

It is very slow to load pages and jump between stories. When using this on a daily basis it really gets annoying. When we need to change a setting it's hard to work out where to go. I have to say I've never seen another app quite like Jira which has so many different places to go to in order to change very similar settings. If someone accidentally creates a ticket with the wrong type the only way to change it is to Move the ticket. And I can't seem to change the status of the ticket at the same time. So often an Open bug ticket becomes an Open feature ticket, which really should still be in Draft.

Overwogen alternatieven: Trello

Redenen om voor Jira te kiezen: We hired a new Head of Development who encouraged us to make the switch as Jira had better reporting/time tracking features.

Overgestapt van: Pivotal Tracker

Redenen om over te stappen op Jira: Although it was more simple to use it didn't have the time tracking and reporting features we needed.

Extremely capable project management platform, but almost too flexible

Opmerkingen: Overall, it's been a great experience - but that was largely because we understood our own limitations, and kept our customization of the platform to a minimum.

Pluspunten:

Jira offers great flexibility: it can be adapted to any custom workflow, and readily supports custom fields/attributes. Also has fantastic API support for external integrations.

Minpunten:

Jira's flexibility is also its achilles' heal. It's relatively easy to create workflows that aren't intuitive, or worse, leave users in "dead end" states that require admin assistance. Further, their implementation of Agile tools is still a bit awkward (probably because they acquired a 3rd-party set of plugins, and didn't really make the corresponding fields native). Finally, Jira's pricing represents a slippery slope - you can get started relatively inexpensively, but adding on options here and there rapidly adds up, and can make alternatives more price-effective.

Overwogen alternatieven: Pivotal Tracker, Breeze en Asana

Redenen om voor Jira te kiezen: High cost, facing even higher costs to make it really usable

Overgestapt van: VersionOne

Redenen om over te stappen op Jira: API integrations with other tools in our software development lifecycle

Jira for bug tracking and project management

Opmerkingen: I highly recommend Jira for a bug tracking tool and especially for Agile software teams. For us it has really made a difference in terms of: team collaboration, Agile methodology adoption, decreased time to market of new projects/new features and on the overall teams' spirit. We have seen a wide adoption for the other departments as well, non software development.

Pluspunten:

We used several bug tracking tools in the past but Jira is by far the best one. What I like most: - user friendly interface, provides a nice user experience - Agile SCRUM/Kanban support out of the box - extremely configurable on almost everything - extendable through custom scripting, either built-in or via addons - very collaborative - there are thousands of addons in the marketplace; you can even write your own

Minpunten:

Being so flexible to be configured, the learning curve for admins is a little steep. The price is based on the number of users and if you experience wide user adoption in a big company, you end up in paying more for upgrading to the next tier, than if you would pay for that tier first time.

There are many programs to manage projects and teams, but they are not Jira

Opmerkingen: As I already mentioned in the example of use in the Pros section, from the simplest project (a shopping list), to the most complex, the integration of several work teams from different areas and several very diverse projects, You need software that makes work, communication and organization easier.Jira offers us that, simplifying the management, planning and management of issues, without Jira, order becomes chaos.

Pluspunten:

I will give an example of how I used it on one occasion and the advantages of having had this software.I was hired by a digital marketing company to improve proprietary applications, internal APIs, creation and migration of landing pages made in WP for our clients, migration of PHP applications to Python, server management, diversity of containers... The DevOps who was doing all that work left the company.An external audit was hired that provided workers spread all over the world, Spain, India, Latam...So we find ourselves with a lot of work, from very different areas, work environments and projects of all kinds and just one person to manage everything.With Jira we all worked under the same environment to organize tasks, but above all incidents and bugs, and with the need to manage the priorities of each new element that entered our work boards.At a glance, I could assign tasks, review code, refactor or modify it, and upload it to the test servers. Review the tickets, with screenshots of the errors or the new results that should be obtained. Keep in touch with everyone from one place and also receive all feedback in Jira.It was months of hard work, without Jira it would have been impossible to manage it.

Minpunten:

Despite having Jira with everything necessary for software development, sometimes it becomes more complex and less visual than if we accompany it with some extras, also from Atlassian. So it is easier for some boards or planning to use Trello, GitHub or Bitbucket for continuous integration, Sourcetree to make the different branches and versions more visual, Composer for team collaboration...

Overwogen alternatieven: Trello

Redenen om voor Jira te kiezen: It is expensive to maintain and you never get the ease of use and tools of software of this quality.

Redenen om over te stappen op Jira: It is more complete for incident management, priorities integrates better with other solutions

Advanced Project & Task Management Features...But How It's Configured is Key to Success

Pluspunten:

I've been using Atlassian products, JIRA in particular, for over 12 years. It's come a long ways in this span in terms of advanced functionality and additional configurable content, and it's consistently proven itself as a market leader in project and task management services. JIRA reporting, dashboard, task tracking, and project development activities are comprehensively impressively designed, easy to use, and highly collaborative for internal teams.

Minpunten:

The success an end user will yield from the software is highly dependent on it being configured in a manner that aligns with the business needs of the customer organization. For example, I've experienced instances where there are growing pains in how internal teams learn to standardize the way they tag tickets for project and task tracking and then use these identifiers to develop reports, create dashboards, and track schedules. If not setup properly by System Administrators then the ROI will be delayed, making it essential for teams to be properly educated and trained on the system. JIRA provides a wealth of content for training & education but worth noting the difficulty an organization can face if not approached strategically and with strong design plans during the discovery phase of implementation.

Perfect Combination of Customizable, Detail-Oriented, and Easy to Use

Pluspunten:

I love JIRA. I use it professionally and personally. Even though it is primarily a task manager for software development, I have found that it is flexible enough to be used for all sorts of projects. It is amazing how customizable it is; you can configure your project settings to your already existing workflow, whatever it may be. While the initial setup can be time consuming, once you have your settings configured, using the tool is a breeze. It takes seconds to create tasks, start springs, evaluate progress, etc. I find that this makes JIRA standout from other task managers. In most cases, if the software allows for detail-oriented task management the process of inputting and tracking the tasks themselves is cumbersome. Entering and tracking tasks should not have to be another time-consuming task! The JIRA web application is also excellent, making it easy to enter or track tasks on-the-go.

Minpunten:

I think there is a lot of potential with Jira's NextGen projects, however, the software rollout has been uneven and often not well documented. I wish this process would have been better thought out to make transitioning to NextGen projects smoother.

Comprehensive, Customizable Task & Project Tracking - Designated Administrator Reccommended

Opmerkingen: Jira is an incredibly powerful tool that takes administration investment to really harness its power - identifying or designating a "Jira Champion" would be necessary, IMHO, for companies with a user-base larger than 75 people. While I understand where others may not be so keen on the time it takes to implement and customize, professionally, I am a believer in the power of Jira now and as we continue to grow. I don't see us moving away from it, even with the additional investment in Jira education, any time soon - its power is unmatched in the space.

Pluspunten:

Jira is *incredibly* versatile. You can customize almost every aspect of your Cloud instance, Project, Boards, & Workflows to fit nearly any use case, and across multiple departments. Permissions to your Jira instance can be restricted at a very granular level if need-be, but can be more broad if the occasion calls for it. Additionally, and probably the largest reason we transitioned from enterprise Jira to a Cloud Jira instance is the pervasive availability of integration across the market. Speaking of market - Jira has a growing 3rd-party market that offers enhancements to the Jira platform that Jira does not natively provide or are too complex for an untrained Jira administrator to script themselves. Of those that are "approved" by Jira, we are extremely happy with the breadth of functionality, integration and ease of use. With all that I do have to say that our favorite thing with all project leads is Jira Automation. Once you understand the "SmartValues" language that automation runs on, the use cases for automation are truly endless. It is one of the many strong features from a project management perspective.

Minpunten:

Jira takes a village. Atlassian has an incredible resources in the "Atlassian Community" and they do a great job of having experienced users there to answer questions but, because each instance can be set up so differently, the actual customer support request portal is limited to bug fixes. As a result, much of my time administering Jira is spent researching how to fix a roadblock or how to modify permissions - a lot of "learning by doing". Generally speaking, Jira can be difficult to use from an administration perspective, *but* for the purposes of moving ticket along, the UX is pretty good and the UI is fairly intuitive.

The "Ticket or No Ticket" Debate

Opmerkingen: It took time to get buy-in from the entire IT department to fully utilize JIRA. However, now that the whole department is all-in, JIRA has truly made our work effort much easier. We now have internal business partners who utilize JIRA to review work status, set priorities, and create new tickets when issues/upgrades present themselves. With an organization our size, I can't imagine not utilizing something like JIRA...not sure how we did it all in the past.

Pluspunten:

The best part about JIRA is the ability to keep track of all work being done via tickets. I love that JIRA works for all kinds of styles of work. We work within an Agile environment, with some teams using Scrum and other teams using Kanban. No matter how the team is structured, they utilize JIRA tickets. This is great because there is a single repository for all work being done and we can easily search for tickets across all the different teams. The use of Epics vs. Stories is very easy too. We can keep track of what tickets belong to which effort with ease and show the progress of work through the tickets. We can also easily maintain a backlog of tickets. If two separate people submit a similar ticket (or at least two tickets that reference the same work effort), we can combine those tickets easily so that we aren't feeling overwhelmed with more tickets than actual work.

Minpunten:

The biggest debate among our team members is when it is necessary to create a ticket. JIRA has created a culture of needing to log every little thing, even if it takes just a moment to complete the work. Sometimes, it takes longer to create the ticket than to complete the task at hand. That tells me there is too much reliance on JIRA to report work completed. It causes some in management to show that their department is succeeding simply by the number of tickets completed. But the tickets don't tell the whole story, especially because there isn't a time component to those tickets being completed.

A very powerful task tracking system

Opmerkingen: JIRA is easy to use and great for managing work tasks on a project, however customization options are often only available to admins.

Pluspunten:

Our company uses JIRA to manage work tasks. It has all the important features for assigning work to team members, tracking how long each task takes, notifications, capturing comments and hours worked. The tools allows for the flexibility to create your own JIRA ticket types or categories, with any kind of number of input fields. Data fields may be dropdown boxes, tags, values, or free text. Fields inherently have the ability to recognize hyperlinks and add those in once you type out a link, and it also recognizes JIRA links, such that if you enter a JIRA ID tag, it automatically creates a hyperlink to that JIRA entry. JIRA supports Agile development schemes and tickets could be easily tracked through a JIRA Dashboard. JIRA filters are also easy to use. You may use the basic query that provides you with simple dropdown fields for common elements, or you can create more advanced queries using JQL.

Minpunten:

Being a JIRA user can be limiting as you only have the ability to enter data for the fields that are currently configured. You have to go through IT or the admins for any form of customization such as adding/removing/hiding fields, setting what kind of text format is in each field (e.g. plain text vs rich text) and modifying which fields are required vs optional. When you have rich text formatting, sometimes it can be frustrating getting the text to show up the way you want. The workaround for this would be to use the Text tab instead of the Visual tab so that you can modify the formatting tags.

Jira is a fantastic tool for managing projects

Opmerkingen: If you need to keep tabs on reports about problems with a project or software, Jira is the way to go. Users on a team can quickly and easily share data with one another. Jira is very adaptable, allowing for seamless integration with a wide variety of different platforms. The best thing is that we have connected it with Slack, making communication much easier and saving a ton of time for everyone involved.

Pluspunten:

Project, issue, bug, task, and workflow management are all handled by Jira software. All phases of a project's development life cycle, from planning to coding to testing, may be managed from within the system.

Minpunten:

Problems with the software cause the window to take a long time to load, and real-time updates and app integration are also areas for improvement.