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Over Movidesk

All-inclusive omnichannel system for customer services and support. The low price, top features, and customization offer a great value.

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Reviews filteren (3)

Renan A.
Analista de TI in Brazilië
Geverifieerde LinkedIn-gebruiker
Informatietechnologie en -diensten, Zelfstandig ondernemer
Heeft de software gebruikt voor: 1+ jaar
Bron van de reviewer

Melhor ferramenta de Helpdesk!

5 vorig jaar

Opmerkingen: Excelente experiência, atendimento e suporte de qualidade. Configurei tudo diretamente com a ajuda do suporte.

Pluspunten:

Incrivelmente fácil de usar, fácil de editar e personalizar da forma que atenda a sua necessidade. Automatiza processos, gera estatísticas.

Minpunten:

Algumas melhorias de layout, mas nada que afete a usabilidade.

Vanusa S.
Support Coordinator in Brazilië
Computersoftware, 201-500 werknemers
Heeft de software gebruikt voor: 1+ jaar
Bron van de reviewer

With an affordable price, it meets the needs of service management very well.

5 10 maanden geleden

Opmerkingen: When we chose Movidesk, it was a great challenge. We went through a 3-month preparation to ensure that the tool change process did not impact our customers, and it was a success.
We were able to organize our operation and share the information.
After 1 and a half years of use, we are still improving our day to day with the customizations that the tool allows, giving the possibility for the process of continuous improvement, which never stops.

Pluspunten:

Movidesk is all interactive, its use is simple and didactic. The possibility of customizing it according to the needs of my team, I would say is the right point for choosing this software. The entire organization has access to the platform and can follow in real time what is happening with each of our customers, this has brought us scale, that is, I don't need to but spend precious time updating, for example, the account manager of which calls your customer has open.

Minpunten:

Integration with (Jira) software used by the internal team is restricted and ends up making tasks that could be automated, manual. As an example, I mention information from Jira, which cannot be shared on Movidesk. Although I have recently seen improvements in the reports, I miss some reports to monitor the actions of agents, focused on management.

Emilio joaquín B.
Customer Success and Implantation Analyst in Brazilië
Informatietechnologie en -diensten, 11-50 werknemers
Heeft de software gebruikt voor: 1-5 maanden
Bron van de reviewer

Easy attendance control

4 2 jaar geleden

Opmerkingen: After the necessary configurations, working with Movidesk has made it possible to handle problems more easily, it has many built-in tools that make it easy.

Pluspunten:

It has a very easy to use and understand interface, allows you to quickly consult the necessary information.

Minpunten:

There are a lot of settings and settings to start using the software.