--- description: Ontdek de plus- en minpunten van Custify en leer meer over de functies, de prijs en het gebruiksgemak van de software. Lees nuttige beoordelingen van geverifieerde gebruikers en ontdek vergelijkbare programma's. image: https://gdm-localsites-assets-gfprod.imgix.net/images/capterra/og_logo-e5a8c001ed0bd1bb922639230fcea71a.png?auto=format%2Cenhance%2Ccompress title: Custify - Bekijk prijzen, reviews en scores - Capterra Nederland 2026 --- Breadcrumb: [Startpagina](/) > [Customer success software](/directory/30961/customer-success/software) > [Custify](/software/190125/custify) # Custify Canonical: https://www.capterra.nl/software/190125/custify Pagina: 1 / 6\ Volgende: [Volgende pagina](https://www.capterra.nl/software/190125/custify?page=2) > Custify is ontworpen voor B2B SaaS-bedrijven en stelt ze in staat hun churn te verminderen en de klantlevensduur te verhogen. > > Oordeel: score van **4.9/5** door 122 gebruikers. Hoge score voor **Waarschijnlijkheid van aanbeveling**. ----- ## Overzicht ### Wie gebruikt Custify? B2B SaaS-bedrijven ## Snelle statistieken en scores | Metriek | Score | Details | | **In totaal** | **4.9/5** | 122 Reviews | | Gebruiksgemak | 4.8/5 | Gebaseerd op alle reviews | | Klantenondersteuning | 5.0/5 | Gebaseerd op alle reviews | | Prijs-kwaliteitverhouding | 4.9/5 | Gebaseerd op alle reviews | | Functies | 4.8/5 | Gebaseerd op alle reviews | | Aanbevelingspercentage | 90% | (9/10 Waarschijnlijkheid van aanbeveling) | ## Over de leverancier - **Bedrijf**: Custify - **Locatie**: Bucurest, Roemenië - **Opgericht**: 2017 ## Commerciële context - **Doelgroep**: 2-10, 11-50, 51-200, 201-500, 501-1.000, 1.001-5.000, 5.001-10.000, 10.000+ - **Implementatie en platforms**: Cloud, SaaS, Web - **Ondersteunde talen**: Engels - **Beschikbare landen**: Afghanistan, Albanië, Algerije, Amerikaans-Samoa, Amerikaanse Maagdeneilanden, Andorra, Angola, Anguilla, Antigua en Barbuda, Argentinië, Armenië, Aruba, Australië, Azerbeidzjan, Bahama’s, Bahrein, Bangladesh, Barbados, Belarus, België en 209 meer ## Functies - Aanpasbare formulieren - Aanpasbare sjablonen - Aanstellen (van personeel) - Accountbeheer - Accountwaarschuwingen - Activiteiten volgen - Activiteitendashboard - Beheer van enquêtes/peilingen - Beheer van klantervaringen - CSAT-enquêtestructuur - Communicatie via meerdere kanalen - Customer journey mapping - E-mailbeheer - Engagement tracking - Feedbackbeheer - Gezondheidsscore - Inkomstenbeheer - Klantenbinding - Klantensegmenten - Klantgegevensbeheer - NPS van klanten - NPS-enquêtestructuur - Opzeggingenbeheer - Prestatiemeetwaarden - Proces- en workflowautomatisering - Rapportage en analyse - Samenwerkingstools - Sentimentanalyse - Taakbeheer - Trendanalyse - Visuele analyse - Volgen en analyseren van gebruik ## Integraties (22 in totaal) - Chargebee - Freshdesk - Freshsales - Gmail - HappyFox Workflows - HubSpot CRM - Intercom - Microsoft 365 - Microsoft Outlook - Pipedrive - Recurly - RudderStack - Salesforce.org Nonprofit Cloud - Segment - Slack ... en 7 meer integraties ## Ondersteuningsopties - E-mail/helpdesk - Veelgestelde vragen/forum - Kennisbank - Telefonische ondersteuning - 24/7 (contact met medewerker) - Chatten ## Categorie - [Customer success software](https://www.capterra.nl/directory/30961/customer-success/software) ## Gerelateerde categorieën - [Customer satisfaction software](https://www.capterra.nl/directory/30541/customer-satisfaction/software) - [Customer success software](https://www.capterra.nl/directory/30961/customer-success/software) - [Klantbehoud software](https://www.capterra.nl/directory/34255/customer-retention/software) ## Alternatieven 1. [Customerscore.io](https://www.capterra.nl/software/1072389/Customerscore-io) — 4.8/5 (17 reviews) 2. [LiveAgent](https://www.capterra.nl/software/102188/liveagent) — 4.7/5 (1758 reviews) 3. [Skalin](https://www.capterra.nl/software/1018511/skalin) — 4.9/5 (55 reviews) 4. [monday CRM](https://www.capterra.nl/software/1024614/monday-crm) — 4.7/5 (458 reviews) 5. [Zendesk Suite](https://www.capterra.nl/software/164283/zendesk) — 4.4/5 (4076 reviews) ## Reviews ### "Customer Success Made Proactive" — 5.0/5 > **Deeksha** | *27 februari 2026* | Werving en selectie | Aanbevelingsscore: 9.0/10 > > **Pluspunten**: What I liked most about Custify is how it centralizes customer data and makes it genuinely actionable. The health score framework, playbooks, and automation help CSMs stay proactive instead of reactive, while the intuitive UI makes it easy to onboard both new and experienced team members. > > **Minpunten**: Initial setup can be time-consuming, particularly when defining health scores and playbooks from scratch. That said, once everything is set up, the day-to-day usage is smooth and efficient. ----- ### "Affordable platform to support your CSMs" — 4.0/5 > **Maggie** | *13 december 2024* | E-learning | Aanbevelingsscore: 7.0/10 > > **Pluspunten**: Great customer support. Team is always available with a quick answer and it's easy to find a time to meet. Custify's playbooks have streamlined my workflow. > > **Minpunten**: The UX is a bit clunky, not always intuitive. Often what would be a simple task in another platform takes multiple clicks, or transferring between windows to complete which slows me down. > > Overall I feel like it's a good product for the price point and I can see that they are continually working to improve. They are very receptive to customer feedback. ----- ### "Descent product, makes NPS collection easy" — 3.0/5 > **Peter** | *20 juni 2023* | Informatietechnologie en -diensten | Aanbevelingsscore: 8.0/10 > > **Pluspunten**: NPS collection feature. Customer Support. > > **Minpunten**: Occasional bug encounter, and the logic for setting up cohorts and surveys and playbooks is a bit hard to follow. ----- ### "Great customer management platform" — 4.0/5 > **Kelly** | *15 november 2024* | Informatietechnologie en -diensten | Aanbevelingsscore: 9.0/10 > > **Pluspunten**: Lots of great features such as health scores and playbooks to save time > > **Minpunten**: Sometimes we have issues with emails not sending / delayed sends > > Overall a really good system, does a lot of things all in one place and new features are being developed consistently. Great support team when needed. ----- ### "Great tool to streamline CS processes and measure customer health" — 4.0/5 > **Elena** | *25 juli 2024* | Informatietechnologie en -diensten | Aanbevelingsscore: 8.0/10 > > **Pluspunten**: Long list of integrations covering most of the systems we're working with. Very flexible to adapt to existing processes and make them more efficient with playbooks/ lifecycles. The Health Score feature has been a massive value add for us and it's flexible enough to support our outcome based customer health scoring which is quite complex. Can't fault the support we have received from \[sensitive content hidden\] and the team\! Super responsive and always happy to answer questions, offer advice and come up with workarounds if needed. We have also seen many of our feature and improvement requests/ suggestions materialise which is fantastic. The recent updates to the task manager have been a game changer and the team at Custify is working hard on providing regular quality of life improvements\! > > **Minpunten**: Technical implementation has required a lot of effort on our end. Complexity of the system means it takes quite a long time to really become proficient with all the features. The administration of the system is quite time consuming, but this is also due to the fact that we're using it a lot and try to get the most from the system. > > Our overall experience has been very positive. The platform is extremely flexible and there rarely is a case of "not possible". I'd say the system needs someone tech savvy enough with time to dedicate to setting it up and maintaining / updating it on a regular basis in order to make the most of it. But if you do have that, it is a very impactful system to have\! ----- Pagina: 1 / 6\ Volgende: [Volgende pagina](https://www.capterra.nl/software/190125/custify?page=2) ## Links - [Bekijk op Capterra](https://www.capterra.nl/software/190125/custify) ## Deze pagina is beschikbaar in de volgende talen | Locatie | URL | | de | | | de-AT | | | de-CH | | | en | | | en-AE | | | en-AU | | | en-CA | | | en-GB | | | en-IE | | | en-IL | | | en-IN | | | en-NZ | | | en-SG | | | en-ZA | | | es | | | es-AR | | | es-CL | | | es-CO | | | es-CR | | | es-DO | | | es-EC | | | es-MX | | | es-PA | | | es-PE | | | fr | | | fr-BE | | | fr-CA | | | fr-LU | | | it | | | ja | | | ko | | | nl | | | nl-BE | | | pl | | | pt | | | pt-PT | | | sv | | | tr | | ----- ## Gestructureerde gegevens