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Over Teladoc Health

Patiëntbewakingstool op afstand waarmee medische professionals virtuele medische hulp en recepten kunnen geven aan patiënten.

Meer informatie over Teladoc Health

Pluspunten:

Easy to use very quick not expensive. Easy to find and sign in from my device.

Minpunten:

You will wait no less than 2 hours for an appointment which the provider can then cancel with no explanation. The phone call appointments just don't work if you have an iPhone apparently.

Beoordelingen van Teladoc Health

Gemiddelde score

Gebruiksgemak
2,8
Klantenservice
2,3
Functies
2,6
Prijs-kwaliteitverhouding
2,2

Waarschijnlijkheid van aanbeveling

3,6/ 10

Teladoc Health heeft een totaalscore van 2,4 van 5 sterren op basis van 83 gebruikersreviews op Capterra.

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Reviews filteren (83)

Scott
Scott
Director of Content in VS
Geverifieerde LinkedIn-gebruiker
Marketing en reclame, 2-10 werknemers
Heeft de software gebruikt voor: 1+ jaar
Bron van de reviewer

My Doc Uses Teladoc

5,0 4 jaar geleden

Opmerkingen: No problems whatsoever and actually save time and money by not having to leave home to visit with my doctors

Pluspunten:

I was able to use this product as a consumer and have visited with a couple of my doctors using Teleadoc in the past year.

Minpunten:

No cons whatsoever. I Will continue to use Teladoc to visit with my medical staff and doctors, on an as-needed basis.

Geverifieerde reviewer
Geverifieerde LinkedIn-gebruiker
Mediaproductie, 11-50 werknemers
Heeft de software gebruikt voor: 2+ jaar
Bron van de reviewer

Doctor on the Go

5,0 3 jaar geleden

Opmerkingen: My overall experience with Teladoc has been completely positive.

Pluspunten:

I have found Teladoc most helpful when I am feeling ill while traveling, or don't have the time to wait to see my primary care physician. No matter where you are, you are able to speak with a doctor who can prescribe you basic medication based on your symptoms. You can even speak to a doctor over a video call if you have visible symptoms to show the doctor. I was on a trip once with a very sore throat, and the doctor was able to prescribe me medication within minutes. It's also incredibly cost efficient, at only $5 per Teladoc appointment as opposed to my normal copay of $30 for a visit to my primary care physician.

Minpunten:

I have zero complaints about Teladoc. It's a very cost efficient alternative to visiting your PCP, and you can do use the app from your phone, which in this day and age is incredibly convenient.

Geverifieerde reviewer
Geverifieerde LinkedIn-gebruiker
Detailhandel, 10.000+ werknemers
Heeft de software gebruikt voor: 1-5 maanden
Bron van de reviewer
Bron: GetApp

Terrible and Useless Service

1,0 vorig jaar

Opmerkingen: Terrible and useless service. Was lied to by the Dr and told no one was allowed to prescribe medicine for my condition until testing was complete but that same morning after consulting elsewhere was prescribed the medicine i needed within an hour. I even told him I had been through this issue before in the past and had been prescribed the medicine needed. Requested a refund and was refused so wasted money. Call on doc helped me with what i actually needed instead.

Pluspunten:

The first customer service rep I spoke to was very kind and understanding

Minpunten:

Everything, pricier than other services and does not even help and will lie to you.

Geverifieerde reviewer
Geverifieerde LinkedIn-gebruiker
Management non-profit organisaties, 51-200 werknemers
Heeft de software gebruikt voor: 2+ jaar
Bron van de reviewer

Great usability as a patient

5,0 4 jaar geleden

Pluspunten:

As a user, I was able to put my health information into the system on a one-time basis and then each provider I see can access it while guiding my care. It’s easy to connect with a provider either with video or telephone and the app tells you which will be faster. I once convinced myself that I actually did have a UTI and talked to the Teladoc provider while on a hike. The medicine was ready at the pharmacy by the time we were done. It was amazing utilizing this technology!

Minpunten:

There is little ability to talk to the provider about questions or follow up after your visit which is frustrating.

Geverifieerde reviewer
Geverifieerde LinkedIn-gebruiker
Openbaar beleid, 10.000+ werknemers
Heeft de software gebruikt voor: 6-12 maanden
Bron van de reviewer

Super Convenient

4,0 4 jaar geleden

Opmerkingen: I had a very positive experience with Teladoc. I didn’t have to take off work for a basic ailment because Teladoc had me scheduled same day! The docs are professional and do the best they can within the setup. I’d recommend Teladoc for basic doctor needs.

Pluspunten:

My work insurance offers Teladoc and it is so incredibly convenient for the basics! The app is really easy to set up and walks you through everything. Scheduling appointments is easy and it’s fast! I was able to receive a call in about 15 minutes on more than one occasion. The docs were efficient. Totally beats going to the clinic for a minor issue that can be solved with a phone call.

Minpunten:

The software itself is just fine. The only con is that it’s on the patient to know when to forego the program and actually go see a doctor, and if that isn’t done with good judgement, patient may have to be seen more than once. Not a fault of the program though. The program is very user friendly.

Cambria
Cambria
Marketing in VS
Geverifieerde LinkedIn-gebruiker
Marketing en reclame, 2-10 werknemers
Heeft de software gebruikt voor: 1-5 maanden
Bron van de reviewer
Bron: GetApp

Terrible - Everything about this platform is terrible

1,0 vorig jaar

Opmerkingen: Horrible. Never ever use this platform

Pluspunten:

Nothing, absolutely nothing. I will never ever use this platform again.

Minpunten:

The doctor accused me of calling in for prescription drugs. Never listened to me, proceeded to tell me about her 35 yrs of experience. I then called customer service to report the doctor and she did absolutely nothing. She was condescending and I later found out she never actually submitted my feedback. I ended up going to my GP in person and found out I had walking pneumonia. Funny how that came full circle.

Michael
Michael
Realtor in VS
Geverifieerde LinkedIn-gebruiker
Vastgoed, 2-10 werknemers
Heeft de software gebruikt voor: 1-5 maanden
Bron van de reviewer
Bron: GetApp

Terrible Service

1,0 3 jaar geleden

Opmerkingen: Terrible service for online physician. The physician I was matched with was a surgeon and I was calling about a nasal infection. They never called me back and they cancelled the appointment without calling me.

Pluspunten:

No pros. Nothing good to say about the software.

Minpunten:

Can not message back if you have a problem online. Appointment was cancelled stating that they could not contact me, but I never received a phone call. You are charged immediately many hours before the call.

Ky'Essence
Ky'Essence
Platform Advisory Analyst in VS
Geverifieerde LinkedIn-gebruiker
Informatietechnologie en -diensten, 10.000+ werknemers
Heeft de software gebruikt voor: 6-12 maanden
Bron van de reviewer

Teladoc is convenient

4,0 3 jaar geleden

Pluspunten:

Easy to schedule appointments and very professional doctors. I like how it is now free without insurance which makes it accessible to more people.

Minpunten:

Customer service is a little delayed and it takes a while to receive “forgot password” email which can be annoying if you’re in a rush

michele
chef in VS
Geverifieerde LinkedIn-gebruiker
Levensmiddelen- en drankenindustrie, 501-1.000 werknemers
Heeft de software gebruikt voor: 1+ jaar
Bron van de reviewer

works pretty well

4,0 5 jaar geleden

Opmerkingen: convenient for a quick easy script like im sure would be great for pink eye or a rash or decongestant or something small.

Pluspunten:

not too hard to set up and use, if you have insurance the copay can be less than your standard office visit.

Minpunten:

no way of getting tests. the care is a bit limited. if you need a test, then I bet you have to pay twice

Nate
Nate
Technician in VS
Geverifieerde LinkedIn-gebruiker
Magazijnen/opslag, 10.000+ werknemers
Heeft de software gebruikt voor: 1-5 maanden
Bron van de reviewer
Bron: GetApp

No refunds given. Be careful

1,0 3 jaar geleden

Opmerkingen: Charged me $50 for a two minute call with no medical advice

Pluspunten:

Nothing. I didn't use it but 1 time. Will not use it again

Minpunten:

No medical advice given. The software was fine

Kacie
Director of Technology Implementation in VS
Ziekenhuis- en gezondheidszorgbranche, 51-200 werknemers
Heeft de software gebruikt voor: 6-12 maanden
Bron van de reviewer

Awful system for the patient experience

1,0 2 jaar geleden

Pluspunten:

The ONLY pro I have for the technology is the clinicians available.

Minpunten:

Everything else-- login is a nightmare, customer service, there isn't two way messaging, the lack of customizability, the length appointment scheduling for patients

Donnie
n/a in VS
Overheidsadministratie, Zelfstandig ondernemer
Heeft de software gebruikt voor: 1-5 maanden
Bron van de reviewer

Poor service, poor communication, no access to my provider, unsolicited appointment cancellations

1,0 4 jaar geleden

Opmerkingen: An absolute disgrace. Teladoc cancelled my appointments without cause or notification, teladoc does not allow me to be in contact with my provider, the app sends an abundance of daily spam and unsolicited communication via text, email, etc. that has nothing whatsoever to do with my treatment, and they are completely unresponsive and dismissive with their customer service.
This app is awful, as is the administration of it.

Pluspunten:

This is the preferred tool for Blue Cross and Blue Shield for users, but there are so many issues I almost do not know where to start. The only thing I like is that I will never be using it again and that I can easily remember the name in order to tell people how disgracefully poor the app, and the administrators of this app, behave.

Minpunten:

The app cancelled my appointments for no reason whatsoever, sends an obscene amount of useless span and unnecessary emails, texts, daily communication that have nothing at all to do with my treatment, the service does not allow me to be in touch with my medical provider, and the app is completely unresponsive to customer service issues. Complete and epic failure all around, and I am also cancelling my BCBS health coverage at the very next interval for the same reason due to the associated fact that, when I contacted BCBS about this issue, they then became combative with me about the problem. After nearly 25 years and tens of thousands of dollars in premiums paid with very few health claims over the years, BCBS had gone to the dogs. An absolute disgrace.

Brett
Web Develpment Specialist in VS
Internet, 2-10 werknemers
Heeft de software gebruikt voor: 1+ jaar
Bron van de reviewer

Almost killed me

2,0 3 jaar geleden

Opmerkingen: I used Teladoc on [SENSITIVE CONTENT] because I was experiencing sharp and unbearable pain in my stomach. The doctor, (name withheld at this time) diagnosed me with a stomach flu. I told him that this DID NOT FEEL LIKE A STOMACH FLU several times, and even told him it felt like bad food poisoning. he told me that it did not sound like food poisoning and it was a stomach bug that would last 72 hours. He told me to get bed rest, take some meds he prescribed for nausea, and if it didn't get better in 72 hours to go to the ER. 24 hours later I couldn't walk. My family carried me to the car and rushed me to the ER where they told me I was hours from dying. My appendix had ruptured and I was in septic shock. I was left with a baseball sized hole in my stomach. I was in the hospital for almost 2 weeks. I've had two surgeries now because of this, and a third scheduled for about a week from now. All of this because of a LAZY doctor who was more concerned with the number of patients he sees in a day rather than the quality of care he performed. My surgeon said that if I would have come in a day earlier, I would have had a two inch incision and been out of the hospital in a day. I am FURIOUS with this doctor and Teladoc... who refuses to fix the situation or even talk to me.

Pluspunten:

I THOUGHT this would be a viable option for healthcare

Minpunten:

Lazy diagnosis, in a hurry to get to the next call, not asking questions, and NOT LISTENING to what I was telling him about what I was feeling.

Loren
CFO in VS
Groothandel, 11-50 werknemers
Heeft de software gebruikt voor: 1+ jaar
Bron van de reviewer

Teledoc Review

5,0 4 jaar geleden

Opmerkingen: Teledoc is a perfect solution for the times when you're not feeling well but do not necessarily need to visit a physician in person. As a result, there is a saved cost.

Pluspunten:

The health insurance through our employer offers Teledoc. The Teledoc app is simple to set up and provides clear instructions. Booking an appointment was fast and easy.

Minpunten:

Not a big issue, but there were additional steps to add my spouse who's covered on my plan. I am certain, though, that would be the case with any similar software.

Joy
Special Projects Coordinator in VS
Management non-profit organisaties, 51-200 werknemers
Heeft de software gebruikt voor: 2+ jaar
Bron van de reviewer

Teladoc Review

5,0 4 jaar geleden

Pluspunten:

Teladoc was a benefit of my insurance plan. I used it a couple times when I had a sinus infection and bladder infection. It was nice to be able to see the doctor without having to go to the doctor, and the copay was also less for Teledoc. The doctors asked me questions about my symptoms and were able to diagnose my problems over the phone.

Minpunten:

I don't really enjoy talking on the phone. However, I felt sick enough that I needed to see a doctor, so I went ahead and made the calls.

Timothy
Field IT Tech in VS
Informatietechnologie en -diensten, 501-1.000 werknemers
Heeft de software gebruikt voor: 1+ jaar
Bron van de reviewer

Would only use if you have no other choice.

3,0 6 jaar geleden

Opmerkingen: Not bad to terrible. The doctors dont really care, they may answer quickly, but their lack of empathy and urgency is baffling. That, along with the inability to carry over information will make me think twice next year when its time to pick insurance.

Pluspunten:

Sometimes they get back to right away, other times youre left waiting.

Minpunten:

You information doesnt follow your login. I had an issue where I needed to have someone look at something but my phone was being repaired, when I signed in on another phone, after all the verification I had to fill it all of my medical history again. Such a waste of time.

rob
accounting in VS
Chemicaliën, Zelfstandig ondernemer
Heeft de software gebruikt voor: 2+ jaar
Bron van de reviewer

my experience

1,0 4 jaar geleden

Opmerkingen: never will use again terrible doc terrible service

Pluspunten:

easy to use very quick not expensive. easy to find and sign in from my device

Minpunten:

didnt make a diagnosis didnt spend time didnt call any medicines in thought it was a scam, he just said to go get checked out

erni
artist in VS
Kunst en nijverheid, Zelfstandig ondernemer
Heeft de software gebruikt voor: 1-5 maanden
Bron van de reviewer

"go see a doctor"

2,0 5 jaar geleden

Opmerkingen: i was hoping for some more information beyond go see a doctor then getting hung up on, i thought this could be an alternative to emergency room but it what just a smaller waste of my time

Pluspunten:

the software worked at about 50%, i really wasnt worried about the software when i was having pains

Minpunten:

they said they tried to rech me via text 3 times but that was not true at all as the appointment was for 10am and thats exactly when they sent the text

Jw
IT Director in VS
Informatiediensten, 10.000+ werknemers
Heeft de software gebruikt voor: 1-5 maanden
Bron van de reviewer

The worst service that I have ever had in my life

1,0 3 jaar geleden

Opmerkingen: I used Teladoc to get my medical maintenance prescription two months back, and came to know the the prescription was for the only one month. I called Teladoc representative and asked how I can get a year prescription and she told me to book a new doctor numerous times. I was doubtful, so I put a very clear request note in booking to give me a call only when a doctor can give me one year's prescription. The doctor who gave me a call had no idea about it, and he simply said he can't give me a year's prescription and hung up, and Teladoc is denying my refund request which is really ridiculous. There was no medical services from the doctor other than saying that he can't give me 1 yr's prescription and It was the most terrible experience I ever had. I would give rate 0 out of 10 for their services.

Pluspunten:

NOTHING I liked about Teladoc. this is the worst services that I have ever had

Minpunten:

Teladoc is charging not the service itself but whether doctor gives a call or not. Even if you won't get any medical advice from doctor nor proper service, once you get a call you will be charged regardless, which is terrible and very frustrating.

Ruby
Pharmacist in VS
Ziekenhuis- en gezondheidszorgbranche, 10.000+ werknemers
Heeft de software gebruikt voor: 6-12 maanden
Bron van de reviewer

The best telemedicine app

5,0 4 jaar geleden

Pluspunten:

This is the app to go for if you want a quick medical advice for minor ailments or refill of maintenance prescriptions. My insurance covers this service so it is super convenient. The app is easy to use and very reliable

Minpunten:

One time, one of the prescriptions was sent incorrectly. I tried to contact the service again but could not be reconnected

Nezare
CTO in VS
Computersoftware, 2-10 werknemers
Heeft de software gebruikt voor: 1-5 maanden
Bron van de reviewer

worst process I've ever seen.

1,0 5 jaar geleden

Opmerkingen: terrible.

Pluspunten:

absolutely nothing, if you want shit service this is the place to go.

Minpunten:

don't use, waste of time, you can wait a week and not get a single update on your requests. speak to a doctor immediately is a lie.

Parley
ZMST in VS
Schoolleiding, 501-1.000 werknemers
Heeft de software gebruikt voor: 1+ jaar
Bron van de reviewer

No WAY I would recommend this service or company.

2,0 5 jaar geleden

Opmerkingen: Horrible. It seems great at first but there is no follow through with Teledoc. They do nothing other than set appointments and try to cancel them after making patients wait for days.

Pluspunten:

None, it appears to be easy but that is just a facade.

Minpunten:

The company cancels appointments and blows off customers regularly. They don't even do what the doctors agree to IF the 'visit' takes place. It is a total sham.

Geverifieerde reviewer
Geverifieerde LinkedIn-gebruiker
Commercieel vastgoed, 2-10 werknemers
Heeft de software gebruikt voor: 1-5 maanden
Bron van de reviewer
Bron: GetApp

Don't waste your time

1,0 3 jaar geleden

Pluspunten:

Easy to use & easy download from app store

Minpunten:

The doctors was so super unconcerned & didn't listen and the diagnosis was totally off He never took time to even look at the upload home test kit!! I tried the meds he gave me, but didn't work...if he would have listened hr would have saw that I did have a YEAST INFECTION.

JAMIE
unemplyed in VS
(Bioscoop)films, Zelfstandig ondernemer
Heeft de software gebruikt voor: 1-5 maanden
Bron van de reviewer

What do they get paid for?

1,0 5 jaar geleden

Opmerkingen: Very disappointed. Stay out of medicine if you don't want to put out the effort to followup for your patients.

Pluspunten:

Easy to get a "visit." Insurance covered all of it except....

Minpunten:

Absolutely NO follow up on my issue of not getting my meds filled. I pleaded with Dr to call my insurance company to get preauths and she said maybe a "nurse" could call. What nurse??? The only reason I called is to get meds I have taken most of my life.

Alex
Physician in VS
Medische praktijk, 10.000+ werknemers
Heeft de software gebruikt voor: 1-5 maanden
Bron van de reviewer

Pointless scam visits

1,0 3 jaar geleden

Pluspunten:

Quick to make an appointment. Nothing else.

Minpunten:

The physicians at teladoc are not able to prescribe most medications. You will pay your copay only to have them say they can't do anything and hang up on you. They will point out some fine print loophole to prevent you from getting a refund.