Gist reviews

SLICK Messenger Bot + Full Email Automation

Opmerkingen: Been using Gist for years now--replaced Active Campaign for me--and I'm able to do all the same things with a messenger bot, too!

Pluspunten:

Gist's messenger bot is very powerful and you're able to put it on your website as well as all your subdomains. It's become the #1 way my visitors prefer to interact with me. I had no idea how much interaction I was missing until I installed it. Then add full email marketing and you're really flying!

Minpunten:

Gist is working to improve their speed through the browser. I wish the free plan allowed for use of webhooks like the paid plans do. But $29/mo isn't bad!

Course Creator's Dream: marketing, customer service, booking, knowledge base - It's all here

Pluspunten:

Love that everything is integrated and works together. Chat is cross platform with twitter, facebook and your website (javascript can be placed on any website that allows it including many 3rd party apps). Email product is maturing really well compared to others in the market in just 2 short years.

Minpunten:

Having an all-in-one product is really ambitious. Doing that in 2 years is spectacular. Although some features aren't yet fully developed, the product is definitely a player against others in the space. Also needs updates to customer service/communications especially in the area of product updates.

Great CRM that is both simple, but powerful

Pluspunten:

Gist has been essential to allow us to build processes, categorize leads, and manage interactions with our clients. We started to implement it as we wanted a good overall solution for the platform and kept using it for the last two years for the business. The leads trackers is super basic, but that simplicity worked for us to track the different lanes and statues of our clients and their projects. The chat bot was by far the most affordable option for us, and allowed our customers to simply reach out anytime they had a question.We did have a few questions for them a few times, and their customer support was a bit slow due to timezones, but they were always able to get to the bottom of the issue.

Minpunten:

Gist's platform has become a bit bloated making it hard to find certain options until you get familiar with how it works. Most of the settings are intuitive, but there are many times when you think a setting should be in one place, and it is in a submenu somewhere else. Not too bad once you get used to it, but after using it for a while, you do get a feel for how it is organized.Also, some of the tools are not super intuitive to setup and integrate with your existing solutions. They do support Zapier, but that requires a Zapier subscription to master the implementation.

+6 months I asked to have my billing information removed...

Opmerkingen: After I had this experience with the emails I told them to delete my billing information as I didn't want to be charged another $200 in December when the addons I purchased were due to renew. Its been 6 months and I just took matters into my own hands. I had to add a prepaid gift card to the billing info, switch the default card to this junk gift card. After this I could finally delete my actual credit card. I was not going to fight them on a chargeback this december. This companies support has really become crap like the rest of their services.

Pluspunten:

The idea of using this software to run a ton of other things was very appealing, but it fell way short of this goal, left me very disapointed.

Minpunten:

I received emails telling me that my ability to send emails was suspended for sending spam. I was not sending spam, and somehow the double optin email form I had on the site was the only thing sending out emails. So on 2-3 different occasions I had my account suspended for spam I wasn't sending out. They always verified that I wasn't sending out anything and quickly restored my access. Then the time when I actually did have something to send, I had a page that was only viewable if you had a password that was given out on a business card. If you entered your email there, it would send you out something very specific for a hiring event I was trying to do. This flagged my email again as spam. Again a password protected page with a double optin, and my legit emails were flagged as spam. It was too much.

Gist is a powerhouse in the making

Pluspunten:

The fact that EDMs, transactional emails, support chat, bots and knowledgebase features are all in the one place, connected by automation triggers and workflows is very useful. The scope of personalisation you can achieve by combining all these elements on top of a single user database which includes user behaviour is powerful.

Minpunten:

Some features a still underdeveloped such as the pop-ups, but I do see the Gist team making steady progress and am sure these items will be developed.

Great set of features, replaces a handful of other services

Opmerkingen: I'm using Gist in a SaaS product to welcome and on-board new users and to send new feature emails. Also using automations to trigger messages based on certain user actions.. Users of Intercom will likely see a cost reduction by switching to Gist, and also get a handful of other integrated features included too.

Pluspunten:

The integration of all the features is killer. Contacts, leads, marketing emails, automation emails, knowledge base, all tie together really well. The UI is nicely laid out and easy to use. As is the APPI, if you need to dive that deep. Well thought and full featured.

Minpunten:

I had a couple of issues importing contacts from my app but the support team sorted me out in a few minutes. I'd also like to see some more backend integrations, like a Ruby gem for Rails applications.

A very promising Marketing Automation platform

Opmerkingen: If you are considering marketing automation, Gist will fit in well. It really streamlined my entire customer journey right from traffic stage to customer stage

Pluspunten:

Using Gist for: a) Live Chat b) Forms c) Email Sequences d) Event Tracking e) Help Desk It is handling our entire marketing automation needs Loved these features: Visual Workflow designer Live Chat performance and appearance Email Deliverability

Minpunten:

No cons as such. They need more maturity and time to be comparable with Intercom

Get the Gist: one tool to rule them all

Opmerkingen: Very good, waiting for them to put some more finishing touches to WooCommerce integration. But already very useful and support is outstanding.

Pluspunten:

How it rolls multiple need to have tools into one: customer support, lead gen, lead nurture, marketing automation for both email and FB retargeting. Great UI and professional chatbot / LiveChat solution on the front and back end. I love the unified inbox feature too.

Minpunten:

The extent of its integration with WooCommerce. Can't send proper cart abandonment emails because so far it can't generate an abandoned cart link. They're working on it though. I also don't love the extent / clarity of documentation for the automation features. A lot of power under the hood but to use very complex automations you need to ask support to clarify how various triggers / conditions work. On the flip side support is great at doing this and will help you out almost immediately.

Great customer support tool with live chat & bots

Pluspunten:

Gist has a lot of great features and a fantastic UX for both site visitors and support agents. The onboarding was very intuitive, also thanks to their detailed documentation. So far we have only used the live chat and bots, but we are already working on migrating the custom knowledge base of our SaaS to Gist. Finally, Gist’s own support team is spot on!

Minpunten:

We would like to see more integrations, especially with BuddyBoss, Frill, SureMembers and SureCart.

#1 Alternative to Intercom

Opmerkingen: Great experience so far.

Pluspunten:

Integration was super smooth through Segment. Everything just worked and my support team was able to give support through the Live Chat in no time. Pricing is much more accesible then Intercom and all-in-all it was an easy switch.

Minpunten:

The UI could be a bit friendlier and easier to navigate. It seems a bit cramped, since they stuff a lot of features into one solution.

Software for any small website owner to engage your contacts

Opmerkingen: My experience with the software has been very positive. Some portions take a little work to setup and get used to, but that's like learning anything brand new really. Within days I had the whole system setup and working with little effort. The support team are very responsive and assist when required. A good experience and definitely worth checking out if you're a small to medium-sized business website owner.

Pluspunten:

I'm using Gist for my WordPress website to engage my website audience. I'm a one-man band and required an integrated marketing automation tool to welcome any new visitors to my website. I use it across my whole website and I personally control and run it by myself. It basically simplifies the initial welcome step in my business and assists me in targeting my potential customers. The best part about Gist is that it is scaleable. As my small website grows, I can scale with the number of contacts in the database, and at the same time have access to all their advanced features.

Minpunten:

I would say that the hardest thing/ least liked about it is that it took a little time to setup originally. Coming from a non-technical background it was a little hard to get used to at the start, but I quickly picked it up thanks to their support team.

Gist Customer Contact - Ideal for SaaS companies

Opmerkingen: We use Gist as our unified customer contact system. Customers can use integrated Gist chat in our app for immediate contact both before and after purchase. We use the strong email automation to drive our onboarding of customers and for ongoing customer engagement. Gist is fast and the UI is beautiful to use.

Pluspunten:

Gist integrates the three customer contact modules required by SasS companies. It has strong chat, email automation and help desk CRM.

Minpunten:

We've yet to find a limiting feature for our business.

Affordable price for Essential Marketing Tools

Pluspunten:

8 powerful tools to increase my business. GIST is the perfect tool to handle automation: marketing, support, knowledge base, forms, bots, tracking and much more. Your perfect ally!

Minpunten:

I do not dislike anything. GIST has a LOT of functions and it's not always so easy to understand which tool to use for a specific goal. They have many article and videos, but I would suggest to add more documentation for advanced functions and scenarios. The support team is always available and ready to help though.

Great Customer Service

Opmerkingen: My overall experience with Gist is great! The service is what keeps me as their loyal customer.

Pluspunten:

Having the ability to have an email list to communicate to my audience, The ease of setting up with customer service. The community is awesome! It's a place to share learning. Having the ability to communicate to website visitors from through chat.

Minpunten:

There's a learning curve. In the beginning, learning how to set up campaigns were difficult. The opt-in forms are not easy to customize for my brand.

Gist is an All-In-One solution for the needs behind a website

Opmerkingen: I was looking for a solution for the backend scripts behind our website, mailings. I was one of the first adopters of the system. My goal was to have a good reason not to do it ourselves or stay behind trends. The team of Gist kept delivering more value with more features. They became an inspiration on marketing tools and practice. For example I discovered the liveview feature, now I'm thinking how to use it for better understanding of our audience.

Pluspunten:

Chatbox widget, that was my initial requirement Forms and contact database Ability to add attributes to contact database API to connect with our scripts

Minpunten:

I wished the customization of the look and feel be more comprehensive.

A fantastic team, committed to the product - already great and getting better every day!

Opmerkingen: Live chat allows us to understand where our customers need help, when they may not have reached out through other methods. Automation allows us to communicate better without a large investment of time.

Pluspunten:

I primarily purchased Gist for live chat, and it does that really well. The chat interface is clear, simple and great looking for the end user and makes chat management really straightforward for the organisation. What was a real bonus for me is the work the team has put in around marketing automation, email and rules. Being able to schedule emails to be sent based upon user actions is a game changer (the user does not need to have engaged in live chat and the system for defining these actions is really flexible). It's a great tool - and one of the most promising that I've seen - but what really stands out is that the team behind it are a great bunch of people. They're really good on live chat (as you would hope!) and you do get to know them individually. They really care about delivering the best experience possible and the pace they are moving at with new features is admirable. It is that, above everything else, that gave me the confidence to go live with a deployment on our primary business website. I'm a very happy customer.

Minpunten:

If there is one dislike, it's simply that there is so much (extra) promise in the tool but I can't have it all now! ;-) They are a young company, relatively, so there are still features which I would love to have (better notifications on stale chats, better handling of "out of hours", more automation features) but those are small things and it's the confidence that these things will come quickly that makes this a non-issue. The team really listen and act on feedback, so that's a massive bonus. I'd encourage you to get on-board at this stage. The tool is ready for prime-time use, and you have a real opportunity to actually shape the way it develops that you just wouldn't get with a more established tool.

All in one Marketing tool

Pluspunten:

A lot of features in one place: 1) Live chat on the website 2) Integrates with a lot of tools (Book like a boss, Stripe, Facebook, Zoom, etc - it helps to see all data at one place. I feel it is moving towards a CRM platform) 3) Chat prompts - it basically popups up a message when some person visits on a specific page; we can add triggers like x seconds, % of scroll etc and define the conditions

Minpunten:

There is only one con - replies from support are prompt but the time taken to solve a problem takes much most of the times

Great Feature-Rich Software

Opmerkingen: Overall, Gist is great. There's a lot to learn to use it well.

Pluspunten:

There are a ton of great features. I really like how I'm able to integrate directly into my website.

Minpunten:

It takes some getting used to setting up and using the product. But that's to be expected from such a feature-rich software.

The best chat, automation and marketing software

Opmerkingen: Overall Gist has been fabulous. I have found a powerful, fast and easy to use live chat tool. But it does not stop there, with the same tool I have solved other marketing needs such as Email Marketing, email campaigns, sales funnel and more.

Pluspunten:

Automation tools such as workflows and campaigns have been the answer we were looking for to improve our sales and support flow. Simply the best of the best.

Minpunten:

I feel like they need to improve how bots work. While it is a very powerful tool, being able to set the bots to respond outside of my customer service hours is critical.

My new CRM

Opmerkingen: Excellent particularly their customer support.

Pluspunten:

Generous subscriber and email sending plans. Easy to use and has now replaced my last email marketing solution too over and above its CRM and customer support features. Excellent app.

Minpunten:

They are a startup so some features I want are lacking but projected to come in future.

All In One solution for your website which does not break the bank.

Opmerkingen: If you are serious about your online business, make sure you have Gist on your website. It allows you to keep in touch with your customers in multiple ways, with all customer info neatly available in the dashboard. The folks at Gist are all set to rule this space in time to come.

Pluspunten:

- Chat solution. Conversation continuity provides a great touch. - Email marketing solution which lets us precisely target the customer. - Plethora of automation and events automation which allow us to target every single element on the website. - The best Intercom alternative out there.

Minpunten:

- Some of the emails still continue to go in Spam. Even some of the Gist communication emails land in spam. - Founder's attitude on going back on his words underhandedly. He would promise one thing and then go back on his words, even of you show him a written proof.

Powerful and affordable CRM

Pluspunten:

It offer a lot of feature that a business needs: live chat, customer support, email marketing, automation workflow... The price is very affordable (with me it's no-brain).

Minpunten:

Gist doesn't have the embedded form so I cannot integrate with my landing page to capture leads.

Great balance of features and simplicity

Opmerkingen: We got twice as many drip campaigns going.

Pluspunten:

So easy to set up and get Drip Campaigns working.

Minpunten:

Lack of some Drip Email features such as BCC.

Gist - A new way to automate your business

Opmerkingen: Gist has helped me improve the marketing automation, pre-sales, and support on my website. I was able to generate 1000's of leads after implementing Gist.

Pluspunten:

Ease of use Simple layout Fast loading Quick assignment

Minpunten:

Account management: It feels complex Tag management: Could be better

All-in-one marketing and customer support tool

Pluspunten:

The Gist team created a feature-rich, thought-through and affordable tool for customer support, live chat and marketing automation. We mainly use the live chat, contacts/segmentation and email features. They also offer a Knowledgebase feature that we will soon implement. I love their speed of development and the brand-new user interface redesign.

Minpunten:

So far it ticks all the boxes. Sometimes support replies within minutes, other times it might take a day or so. Could be more consistent.