Gist reviews

Gist is a powerhouse in the making

Pluspunten:

The fact that EDMs, transactional emails, support chat, bots and knowledgebase features are all in the one place, connected by automation triggers and workflows is very useful. The scope of personalisation you can achieve by combining all these elements on top of a single user database which includes user behaviour is powerful.

Minpunten:

Some features a still underdeveloped such as the pop-ups, but I do see the Gist team making steady progress and am sure these items will be developed.

Streamlining Customer Communication and Marketing Efforts with Gist

Opmerkingen: Overall experience is good. The platform is feature rich and is hardly down

Pluspunten:

Gist plays a crucial role in our organization as a communication hub that allows us to effectively engage with leads both on our website and through email. By using Gist's chat and email features, we are able to quickly respond to inquiries and questions from potential customers and provide them with the information they need to move further down the sales funnel.In addition to its communication features, we use Gist as a CRM to manage customer relationships. With Gist's contact management features, we can easily track customer interactions on our website and record important details such as their interest and preferences. This helps us better understand our customers and provide personalized service.Gist's email marketing platform is also a key tool for us. We use it to send out newsletters and other marketing materials to our customers and prospects. With its customizable templates and easy-to-use interface, we can create engaging and effective email campaigns that drive engagement and conversions.

Minpunten:

The integration plugin on the website can slow down the website speed, as shown on Google PageSpeed Insights and GTMetrix. A few times, the platform is slow to send notifications to us when there's a lead/customer using LiveChat on our website.

+6 months I asked to have my billing information removed...

Opmerkingen: After I had this experience with the emails I told them to delete my billing information as I didn't want to be charged another $200 in December when the addons I purchased were due to renew. Its been 6 months and I just took matters into my own hands. I had to add a prepaid gift card to the billing info, switch the default card to this junk gift card. After this I could finally delete my actual credit card. I was not going to fight them on a chargeback this december. This companies support has really become crap like the rest of their services.

Pluspunten:

The idea of using this software to run a ton of other things was very appealing, but it fell way short of this goal, left me very disapointed.

Minpunten:

I received emails telling me that my ability to send emails was suspended for sending spam. I was not sending spam, and somehow the double optin email form I had on the site was the only thing sending out emails. So on 2-3 different occasions I had my account suspended for spam I wasn't sending out. They always verified that I wasn't sending out anything and quickly restored my access. Then the time when I actually did have something to send, I had a page that was only viewable if you had a password that was given out on a business card. If you entered your email there, it would send you out something very specific for a hiring event I was trying to do. This flagged my email again as spam. Again a password protected page with a double optin, and my legit emails were flagged as spam. It was too much.

Great customer support tool with live chat & bots

Pluspunten:

Gist has a lot of great features and a fantastic UX for both site visitors and support agents. The onboarding was very intuitive, also thanks to their detailed documentation. So far we have only used the live chat and bots, but we are already working on migrating the custom knowledge base of our SaaS to Gist. Finally, Gist’s own support team is spot on!

Minpunten:

We would like to see more integrations, especially with BuddyBoss, Frill, SureMembers and SureCart.

Great set of features, replaces a handful of other services

Opmerkingen: I'm using Gist in a SaaS product to welcome and on-board new users and to send new feature emails. Also using automations to trigger messages based on certain user actions.. Users of Intercom will likely see a cost reduction by switching to Gist, and also get a handful of other integrated features included too.

Pluspunten:

The integration of all the features is killer. Contacts, leads, marketing emails, automation emails, knowledge base, all tie together really well. The UI is nicely laid out and easy to use. As is the APPI, if you need to dive that deep. Well thought and full featured.

Minpunten:

I had a couple of issues importing contacts from my app but the support team sorted me out in a few minutes. I'd also like to see some more backend integrations, like a Ruby gem for Rails applications.

A very promising Marketing Automation platform

Opmerkingen: If you are considering marketing automation, Gist will fit in well. It really streamlined my entire customer journey right from traffic stage to customer stage

Pluspunten:

Using Gist for: a) Live Chat b) Forms c) Email Sequences d) Event Tracking e) Help Desk It is handling our entire marketing automation needs Loved these features: Visual Workflow designer Live Chat performance and appearance Email Deliverability

Minpunten:

No cons as such. They need more maturity and time to be comparable with Intercom

Get the Gist: one tool to rule them all

Opmerkingen: Very good, waiting for them to put some more finishing touches to WooCommerce integration. But already very useful and support is outstanding.

Pluspunten:

How it rolls multiple need to have tools into one: customer support, lead gen, lead nurture, marketing automation for both email and FB retargeting. Great UI and professional chatbot / LiveChat solution on the front and back end. I love the unified inbox feature too.

Minpunten:

The extent of its integration with WooCommerce. Can't send proper cart abandonment emails because so far it can't generate an abandoned cart link. They're working on it though. I also don't love the extent / clarity of documentation for the automation features. A lot of power under the hood but to use very complex automations you need to ask support to clarify how various triggers / conditions work. On the flip side support is great at doing this and will help you out almost immediately.

Gist is Awesome!

Opmerkingen: We've used the webchat feature to streamline our inbound marketing & answer customer-service queries. Been fantastic! We can't wait to dive in more to some of the other tools they offer.

Pluspunten:

Love the chat feature. Everything works well, notifications are reliable, works great!

Minpunten:

Can't really say I dislike anything... Honestly they have so much more (than just chat) at our disposal that we need to implement! Haven't gotten around to it yet.

Great for daily support

Opmerkingen: Overall, our experience is a great one. Issues have always been solved quickly and effectively.

Pluspunten:

I love how easy it is to assign conversations to team members. It's easy to snooze conversations while waiting on a resolution, without forgetting about them.

Minpunten:

I'd really love to also have a pending indefinitely feature, especially for cases when the resolution depends on other teams, so there's no ETA.

Great conversational marketing suite - chat, bots, email, but it doesn't come cheap

Opmerkingen: Gist offers a seamless conversational marketing suite, which makes communication and building relationships with your users a whole lot easier.

Pluspunten:

How seamlessly are web, chat, email and social media integrated altogether. Data is gathered from many difference channels, event tracking on the website adds even more context to the profile of each individual user/contact, and this all allows for some great personalization and user experience. All of these great benefits, though, are available to the Premium plan only, which doesn't come cheap at all.

Minpunten:

The Support bot is an add-on, though it's one of the big differentiation factors of Gist,compared to many of the other support chat services. The Free plan is very limited, both in terms of functionality and user limits. The custom chatbots work only with the website chats, not with the other channels such as Facebook, Whatsapp etc, which means you would need to use another software if you want to automate those (which makes no sense).

Software for any small website owner to engage your contacts

Opmerkingen: My experience with the software has been very positive. Some portions take a little work to setup and get used to, but that's like learning anything brand new really. Within days I had the whole system setup and working with little effort. The support team are very responsive and assist when required. A good experience and definitely worth checking out if you're a small to medium-sized business website owner.

Pluspunten:

I'm using Gist for my WordPress website to engage my website audience. I'm a one-man band and required an integrated marketing automation tool to welcome any new visitors to my website. I use it across my whole website and I personally control and run it by myself. It basically simplifies the initial welcome step in my business and assists me in targeting my potential customers. The best part about Gist is that it is scaleable. As my small website grows, I can scale with the number of contacts in the database, and at the same time have access to all their advanced features.

Minpunten:

I would say that the hardest thing/ least liked about it is that it took a little time to setup originally. Coming from a non-technical background it was a little hard to get used to at the start, but I quickly picked it up thanks to their support team.

A great solution for small businesses

Opmerkingen: Very positive experience. All contacts with the company have been exemplary and their support is fantastic, very helpful.

Pluspunten:

It has a range of features that allow you to automate many of the processes of growing a customer database and communicating with them

Minpunten:

Have to invest time to understand how it all works but that's the case with any sophisticated software.

Gist works well for us

Pluspunten:

Love the single unified conversation view that feels like a social media messaging app but has all the power I need to assign conversations to team mates, snooze conversations, and tag contacts if needed. Also love that it brings our website chat widget, Facebook Messenger chat and one of our shared inboxes all together into one view.

Minpunten:

The only problem I've had is that for the shared email inbox we use it for (our info@ inbox) it doesn ot always deal correctly with accented characters. This doesn't prevent use from using it but would be nice to fix.

Gist - One stop live chat and support solution

Opmerkingen: Been using gist for a while now and it has been amazing in our testing phase and we have evolved over this time as we tested and implemented all the templates that we created and knowledge base that we increased. It has the potential and capabilities to handle the incoming influx and can render the information contained within.
Live chat, email responses, inter-team connectivity, bots, behaviour you name it it has it

Pluspunten:

All in one feature is amazing. Love chat, email automations, funnels, email templates, integration and the list goes on.

Minpunten:

Nothing so far. However a live call feature would be a plus.

Really great all-in-one-tool

Opmerkingen: Overall my experience of Gist is great. They have a quality product and whenever I need support their team is there to help me.

Pluspunten:

Gist is a great tool that I use for live chat, email support, chat bot, knowledgebase, newsletters. It covers all my needs.

Minpunten:

I do feel that th level of the translation to Swedish is a bit low. It could have been done in a more profesional way, some of the content is badly translated.

Started with Chat Now it Does it All

Opmerkingen: Gist is growing and new features are added monthly and I'm super excited to see what happens next.

Pluspunten:

The Chat is amazing and great to use. Now I can stop using other email and marketing platforms because Gist does it all.

Minpunten:

Gist needs to add more pre design elements such at email and forms are built and design for different campaigns.

Gist is an All-In-One solution for the needs behind a website

Opmerkingen: I was looking for a solution for the backend scripts behind our website, mailings. I was one of the first adopters of the system. My goal was to have a good reason not to do it ourselves or stay behind trends. The team of Gist kept delivering more value with more features. They became an inspiration on marketing tools and practice. For example I discovered the liveview feature, now I'm thinking how to use it for better understanding of our audience.

Pluspunten:

Chatbox widget, that was my initial requirement Forms and contact database Ability to add attributes to contact database API to connect with our scripts

Minpunten:

I wished the customization of the look and feel be more comprehensive.

Affordable price for Essential Marketing Tools

Pluspunten:

The focus they give to email marketing with a very popular concept. The Live Chat Bubble.

Minpunten:

Slowly integrating with popular software platforms.

A fantastic team, committed to the product - already great and getting better every day!

Opmerkingen: Live chat allows us to understand where our customers need help, when they may not have reached out through other methods. Automation allows us to communicate better without a large investment of time.

Pluspunten:

I primarily purchased Gist for live chat, and it does that really well. The chat interface is clear, simple and great looking for the end user and makes chat management really straightforward for the organisation. What was a real bonus for me is the work the team has put in around marketing automation, email and rules. Being able to schedule emails to be sent based upon user actions is a game changer (the user does not need to have engaged in live chat and the system for defining these actions is really flexible). It's a great tool - and one of the most promising that I've seen - but what really stands out is that the team behind it are a great bunch of people. They're really good on live chat (as you would hope!) and you do get to know them individually. They really care about delivering the best experience possible and the pace they are moving at with new features is admirable. It is that, above everything else, that gave me the confidence to go live with a deployment on our primary business website. I'm a very happy customer.

Minpunten:

If there is one dislike, it's simply that there is so much (extra) promise in the tool but I can't have it all now! ;-) They are a young company, relatively, so there are still features which I would love to have (better notifications on stale chats, better handling of "out of hours", more automation features) but those are small things and it's the confidence that these things will come quickly that makes this a non-issue. The team really listen and act on feedback, so that's a massive bonus. I'd encourage you to get on-board at this stage. The tool is ready for prime-time use, and you have a real opportunity to actually shape the way it develops that you just wouldn't get with a more established tool.

Chat, Email Automation and Now Help Desk - All in One Solution

Opmerkingen: It was great experience till now and they are improving it day by day.

Pluspunten:

It's eliminate the use of multiple products. Easy to use all in one solution with Automation.

Minpunten:

Admin UX was not that must great, But now they are working on it.

Everything you need in one place

Opmerkingen: I am a customer support specialist so I answer sales inquiries, FAQs and perform product demos. It makes the entire process seamless so I don't have to toggle between different tools/apps.

Pluspunten:

Great tool for managing contacts and much more. In-app messaging system with calendar integration for scheduling meetings makes setting up calls a breeze. We can also directly send knowledge base articles from within the messenger. Ability to tag/assign tickets/conversations to other team mates so there's no need to use supplemental tools for task assignments. Tracks user activity and provides real-time data!

Minpunten:

The only thing missing is the ability to merge tickets/conversations but I was informed that it's in the works.

Gist: A very hardworking platform that listens to customers and constantly innovates and excels

Opmerkingen: Very good and they are always supportive via live chats.

Pluspunten:

Live chat (with integration to FB Messenger), Email marketing, Live tracking.

Minpunten:

Steep learning curve especially workflow.

A powerful automation tool

Opmerkingen: Very happy with it, and all i see is updates!

Pluspunten:

We started to use Gist a couple years ago, when they used to be called ConvertFox. When they started the tool it was possible to notice some hiccups, but team started to upgrade it, and release a lot of new features. Today, Gist is a super powerful tool, with things like: - email automation, - knowledge base, - bots, - site automation - Powerful automations based on visitor action, - broadcasts, drip campaigns, behavioral email marketing and way more. The email deliverability rates now are also pretty high, and is our go to tool for our main website. Get it, worth every dollar

Minpunten:

The only thing I still don't see, is the visual flow builder for the emails, but I heard they will implement it soon.

New-but-not-that-new player in the market, has a lot of potential

Opmerkingen: Gist has grown to become a very impressive tool today. They're working tirelessly to improve the app and they send out a lot of tips and ideas on how to improve your marketing. It's worth a try.

Pluspunten:

Clean interface, very fast, fully functional, definitely not a half-baked wannabe. Gist has evolved from ConvertFox and I've been following their growth for years. The current product is super easy to use and integrate into the site. Live Chat is especially impressive as I can respond to clients easily from email, desktop, and mobile app and it syncs seamlessly.

Minpunten:

It's obviously not as mature as Hubspot or ActiveCampaign so it lacks quite a bit of polish there. It's got a lot of documentation but not enough for some specific tasks and their support can take a few hours or more sometimes - it's a good response time for most, but I've been spoiled by Hubspot.

One of the best marketing tools for your business

Opmerkingen: I have been using Gist on my main site to handle incoming chats for more than 2 years. And to my experience, Gist has been very helpful by improving and adding more features (slowly but surely). Currently it is one of the best marketing tools in my arsenal, and I am a happy user of Gist (previously Converfox)

Pluspunten:

1. Complete features from Chat Bot, Live Chat, Email Marketing Automation, Knowledge Base and more 2. Easy to use 3. Reliable

Minpunten:

Chat Bot (or Bot Assistant) can be improved to the industry standard.