Doctible reviews

Great way to keep up with client reviews

Opmerkingen: We send out review requests for new patients and other services to continue to build our business relationships and solve any potential problems.

Pluspunten:

Like to be able to intervene on poor reviews and correct issues before they get posted. It is also great to follow up with people and have our review management all in one place.

Minpunten:

Seems expensive for that we are doing. We also wish it was interpreted directly with our software for easier use.

Cover all the basis that other software runs short

Pluspunten:

I was glad that we were able to incorporate the Doctible patient review system with our current software and messaging system. Although both had a basic review outreach, the Doctible system was more user friendly for our patients and Doctible did a much nicer job in getting the reviews onto Google. They also helped make the reviews available on our website (Google and non Google reviewers) so all future patients could see them. The also scan the reviews and any that seem like a question needs to be addressed they send it directly to me so it can be taken care of ASAP.

Minpunten:

I can't think of anything that would be a deterrent to using the doctible Review system.

Do Not Sign their contract!!

Opmerkingen: Their two page contract allows them to NOT BE liable for any errors of their part, but yet they will not allow you to exit the contract early. If you sign a one year contract, it automatically renews, and then you can't get out of it without sending in writing, 30 days before contract expires, your cancellation. Now we are stuck with Doctible until July 2024! Not fair when they didn't hold up to their agreement to provide a service to our office. READ THE CONTRACT CAREFULLY BEFORE YOU SIGN WITH THEM, but I don't think anyone should do business with cheaters, liars, and contracts that you can't get out of.

Pluspunten:

Price was more reasonable than Revenuewell and Lighthouse 360

Minpunten:

They hold no responsibility for their errors in syncing with our Eaglesoft system. Patients are confirming appointments and then it doesn't indicate on our schedule. They claim to have corrected this issue several times, but it keeps happening. Patients get aggravated that we call them to remind them of their appointments when they have already confirmed through Doctible, but Doctible didn't change on our schedules.

Amazing Product

Opmerkingen: In my personal experience Doctible is the best review platform out there. We left Doctible twice, not because we weren't happy, but because our management software offered us the ability to send patient reviews included in the cost of what we were paying. We thought financially it made sense to leave because of this; however, both times we were highly disappointed and came back to Doctible. Our practice is in a highly competitive market and it is important to maintain a visible online presence. With our previous company we received very few reviews during our time with them and upon switching back to Doctible we immediately began averaging between 4-7 Google reviews a week. We have learned our lesson not once, but twice and will not be leaving again!

Pluspunten:

Doctible is user friendly - not only for our business in sending reviews, but for our patients to receive them and go straight to the review platform to review us or leave feedback that comes directly back to us.

Minpunten:

There is nothing that I would change in their review platform.

Love Doctible !!!

Opmerkingen: Excellent. Always great service and never any problems with the technology. Ive never had to make a call to support for anything.

Pluspunten:

Building our Google reviews and communication with patients

Minpunten:

Unable to attach a photo or picture to a text, but I believe you updated this. It would also be nice if the campaigns would do a text blast instead of just email.

Highly recommend Doctible

Opmerkingen: Overall our office has had a positive experience with doctible. Any issue I have had has been resolved within the day or latest next day. The 2-way texting and the review management has been our favorite feature of doctible. We have seen a huge increase in the amount of google reviews we are receiving weekly.

Pluspunten:

I love most the ease of use of the doctible dashboard, the convenience of being able to text our patients in real time. I also like that our texting number is the same as out office phone number so there is no confusion for the patient. The other thing I love about doctible is the customer support. It is helpful being able to live chat with the doctible support team. Everyone is always helpful and friendly. The integration on boarding process was easy and all of our staff learned the doctible software within a day.

Minpunten:

Doctible has a feature to read our EMR (Compulink) software appointment schedule. So when patients request appointments online they can actually see our availability. As of now doctible is not able to write back to our Compulink appointment schedule. That would be something we wish to see in the future and from my understanding they are working on it with Compulink.

Set it and forget it

Opmerkingen: We have been able to raise our Google and FaceBook ratings.

Pluspunten:

Once you set up everything, you can pretty much sit back and watch your reviews come in. Auto responses are great; they keep you HIPAA compliant, and it gives you opportunity to reach out to unhappy patients.

Minpunten:

In my last practice, I set this up as automatic. When I brought my current practice on, I was told the automatic release was no longer an option. I was able to talk them into doing the automatic feature.

Works very well for our office!

Opmerkingen: It has been a game changer for us communication with our patient and also to manage recalls and appointment reminders. Support is always helpful and professional.

Pluspunten:

User friendly platform, you get suggestions for number of reminders that should go out but can easily change it if needed. Templates are easy to change, and to upload photos. The morning email will let you know how many unconfirmed patients we have for the next few days so you can focus on those. Many patients prefer text messaging, and this allows us to meet their needs.

Minpunten:

If you need technical support, it is not 24 hrs./ at times you have to wait a few hours until they open since we are clearly not in the same time zone.

Doctible Services and Software

Opmerkingen: This experience has been overall a great experience. The rep has been great and responsive, the customer services has been great and quickly responsive to anything we need and the get detailed information from us to ensure we have it right the first time! This takes a huge relief off of my shoulders as I have so much I already do day to day.

Pluspunten:

I love the simplistic fashion in which our patient surveys are quick and easy for them to use and for our team to use. It has helped us with our reviews, receiving more raw feedback and the website messenger has helped with our community and patients inquiring about us and our services to give people options. This has helped with those who aren't fond of phone calls anymore.

Minpunten:

The software had opened us up or made us possibly have issues with malware/viruses but Doctible seemed to have acted quickly and moved forward to take care of the issue.

Fantastic service!

Opmerkingen: Review management, & patient communication

Pluspunten:

Great at boosting reviews and facilitating conversations with new and existing patients!

Minpunten:

Needs to have capability of toggle a switch for English/Spanish for individual accounts, or a translate button maybe?

Online reviews are so important

Opmerkingen: Our experience has been great. They call and check in a couple times a year to make sure everything is going well. They have other products that we don't use because our in house software does them, but they still check to see if we want to try any of them. The few times we have had questions they have been quick to help us. I have already recommended them to several other practices.

Pluspunten:

Doctible is easy. Easy to set up, use and maintain. We already had a great reputation after being here for 40 years, but people don't always go and add their own review without being asked. Doctible worked with our software to ask our patients, via text or email, for feedback and to review our practice after their visit. People started leaving reviews and we now have over 1000 between google and Facebook. Most reviews were great, a couple weren't, but either way it gave us a chance to engage with the patients and try to improve when needed. As the world goes more and more digital it is vital to have reviews to give potential new patients the information they need to decide if we would be a good fit for them. I rarely have to make changes to doctible, but on the rare occasion someone asks to be taken off the review list, it is easy to do.

Minpunten:

Hmm. Hard to think of one. I wish it were free? Or less expensive? It is still well worth it.

Great Medical Practice Software

Opmerkingen: Doctible has been so easy to learn and manage that it has been a great experience to our office. The customer care and follow up is wonderful. I would tell anyone that the customer service and level of professionalism with Doctible is top tier. Doctible is always there to help when you need them.

Pluspunten:

Doctible has been a tremendous help to our office staff, doctors and our patients. Everything from office to patient communication, appointment reminders and notifications to forms and patient information is streamlined in the software making our jobs much easier and patient compliance greater.

Minpunten:

I do not think there is anything that I can list that I dislike.

Doctible experience

Opmerkingen: Doctible has provided an excellent return on investment. The positive Google reviews are money. We are now getting new patients who when I asked who referred them they are saying "great online reviews." Another plus is if a patient wants to leave a negative review, it goes directly to me the owner instead of being posted online so I get a chance tor respond. Overall we went from about a 3.5 star average rating on Google to about a 4.9 now!

Pluspunten:

I like that it makes it so easy to get surveys to patients in order to get reviews. You can always ask someone to give you a good review online, but that is hit or miss. With Doctible they automatically get a prompt for a review with the option to post on Google, Yelp or Facebook, so that makes it really easy to do.

Minpunten:

I have so many reviews linked to my website, that I would be Ok to stop that part of the program if it saved me a few bucks.

Excellent Customer Service- Wonderful product

Pluspunten:

We have worked with Doctible for several years with their patient review platform and are very happy with their program. We are now working to set up texting, patient reminders and patient forms. I have been very impressed by my recent interactions with the representatives I have dealt with (primarily [SENSITIVE CONTENT HIDDEN]). I have found each one to be personable, knowledgeable and extremely professional. It is refreshing to know that when you schedule an appointment for a call or interaction that the phone will ring at that scheduled time. They also have excellent email and phone follow up for questions that required additional research. I look forward to having more time available to focus on patients as Doctible reduces the drudgery of confirmations and facilitates secure consent signatures.

Minpunten:

Cost of course....they are reasonable, but lower cost is always a bonus.

Doctible is a great tool

Opmerkingen: We enjoy the ease of Doctible. We just put in our patient's email, and the process starts. We don't even need to create the email, it is automatic.

Pluspunten:

Ease of use. Checks & Balances. Customization.

Minpunten:

Digital forms a little cumbersome to start from scratch.

Actual phone number

Opmerkingen: Great service, always checks in

Pluspunten:

Uses my actual business phone number on caller ID

Minpunten:

Dont need all the features, my dental software does most of it.

Excellent and effective tool

Pluspunten:

It's great that the office staff can text the patients in real-time. We can communicate like a "regular" person with the patient and seem more connected (but still professional) that way. And it's great that Doctible is easy to use, due to the way that it's website is creatively layed out.

Minpunten:

The integration is seamless...all these years, don't remember having an issue where Doctible disconnected from Dentrix. And it's easy to use and communicate with patients.. I honestly like Doctible.

Doctible is a winner!

Opmerkingen: We only use Doctible for sending out reviews to patients and our website design and maintenance. So I love that we have gone from 6 to 275 google reviews since we started with Doctible in 2018.

Pluspunten:

I like that it has encouraged our patients to post reviews on google!

Minpunten:

I do wish that it was easier to get to the daily reviews. I used to get emails daily but there was glitch and now I don't. They are fixing it but in the meantime, sometimes I forget to go onto the webpage and do it manually.

Saves time and gets results

Opmerkingen: So far so good easy to use and customize bulk messages or messages in general very user friendly and easy to keep an eye on reviews so that we can be proactive if a patient did not have a good visit.

Pluspunten:

Doctible is user friendly and customizable. I love the sms feature more often than not you get a response from patients quicker than you would be able to actually speak with them if you try calling and leaving a message.

Minpunten:

Not much I can say that I dislike; other than if a patient cancels or we cancel an appointment and it is the day of patients sometimes still get reminders about the appointment but that is the only thing that comes to mind. We have adapted and tell them to disregard any future reminders for the specific appointment.

Consistent reputation managment

Opmerkingen: Increasing the Google reviews has allowed us to reduce our marketing budget in other areas

Pluspunten:

The appointment reminders are great, but there are many companies that offer similar reminders. Doctible has consistently increased our Google reviews with excellent results, better than the three other reputation management companies we used before them.

Minpunten:

I would like the option of a text notification when someone responds to an appointment reminder

Doctible Changed Everything

Opmerkingen: We have had an amazing experience since 2018. Our business is first in reviews compared to other companies like ours.

Pluspunten:

Doctible rep asked me a few questions about what I was interested in and when I wanted my text messages to be delivered and how often. It was set up once and never changed again. Our business went from 34 reviews to almost 300. We went from three stars to five stars. We are so proud to say we use Doctible for our reviews.

Minpunten:

There is nothing I like least about Doctible.

We love Doctible!

Pluspunten:

We love how impactful the reputation engagement is for our practice. Most of our new patients contact us because of our Google reviews.

Minpunten:

I have no complaints. It's a great product and we are very happy.

Great Review Platform

Opmerkingen: Amazing!

Pluspunten:

This software is very user friendly. Easy to set up and use!

Minpunten:

All is great! There is nothing not to like!

SFN Review

Opmerkingen: It's been positive overall other than rather substantial rate increase.

Pluspunten:

I appreciate having our reviews appear directly to our website.

Minpunten:

We are a very small 2 employee practice with very limited budget. I wish Doctible would consider that in degerming our monthly rate which has gone up. Anymore increase, and although we love the product, we may not be able to afford it.

Improve your online presence and rating

Pluspunten:

Doctible made it easy for our patients to quickly and effectively give real time reviews of of same day services and staff. Patients were able to select from just using the 1 - 5 star options or adding a comment. All of this right from the phone or desktop.

Minpunten:

I liked everything; I don't have anything that we didn't like.