8x8 X Series reviews

Over 8x8 X Series

8x8 is de wereldleider in cloudcommunicatie en heeft meer dan 47.000 bedrijven getransformeerd in meer dan 100 landen.

Meer informatie over 8x8 X Series

Pluspunten:

After much research we went with 8x8. Their customer support and ease of use was the deciding factor.

Minpunten:

Limited functionality when it came to routing calls across groups and attempting to integrate video conferencing equipment.

Beoordelingen van 8x8 X Series

Gemiddelde score

Gebruiksgemak
3,9
Klantenservice
3,6
Functies
4,0
Waar voor je geld
3,8

Waarschijnlijkheid van aanbeveling

7,1/10

8x8 X Series heeft een totaalscore van 4,0 van 5 sterren op basis van 239 gebruikersreviews op Capterra.

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Reviews filteren (239)

Ashley
Ashley
Operations Manager in VS
Geverifieerde LinkedIn-gebruiker
Werving en selectie, 11-50 werknemers
Heeft de software gebruikt voor: 2+ jaar
Bron van de reviewer

Perfect Business Phone System!!

5,0 vorig jaar

Opmerkingen: We absolutely love 8x8 virtual office, we do not see a world where we would switch to a different phone software. If you are looking for a seamless phone software look no further!

Pluspunten:

8x8 virtual office is awesome! There are so many cool features to this software. We have used 8x8 for over 5 years now, customer service has always been super helpful if we ever had any issues or questions. Purchasing new phones for new employees is a breeze, and setting everything up is always straight forward! What more can you ask for? We also love that virtual office has the chat feature, we utilize this daily to chat with all of the employees. We also love that there is a app, all of the employees have this app on their phone and have been using it like their desk phone during this COVID work from home time.

Minpunten:

there are sometimes some delays, but very rarely is there any issues!

Reactie 8X8

8 maanden geleden

We're happy to see that you had a 5-Star experience at 8x8. Thanks for sharing!

Ralph
Owner in VS
Telecommunicatie, Zelfstandig ondernemer
Heeft de software gebruikt voor: 2+ jaar
Bron van de reviewer

Overwogen alternatieven:

Great product - wouldn't want to be without it.

5,0 8 maanden geleden

Opmerkingen: In general, I have been very happy with 8x8, and would not want to be without it.

Pluspunten:

Easy to use, dependable, and administering the system is one of the simplest I have done. .

Minpunten:

Nothing comes to mind; I have no suggestions.

Reactie 8X8

7 maanden geleden

Thank you so much for taking the time to leave us a 5-star review.

Geverifieerde reviewer
Manager of WebForms Fulfillment Implementation in VS
Geverifieerde LinkedIn-gebruiker
Informatietechnologie en -diensten, 1.001-5.000 werknemers
Heeft de software gebruikt voor: 2+ jaar
Bron van de reviewer

Quickly improving to be a solid calling tool

3,0 4 jaar geleden

Pluspunten:

8x8 checks all the basic boxes. It's easy to use for people who don't want to spend a lot of time getting to know the bells and whistles, but powerful enough to meet the needs to super users. Cross-platform functionality is good and the experience between desktop/mobile has recently been brought into alignment with updates 8x8 has made. The company clearly cares about it's customers too as they are happy to come onsite for training and driving user adoption.

Minpunten:

While the applications have drastically improved, a few small and large things annoy users. First, some of the interface screens still have not been updated to a high-definition visual, resulting in certain screens (like the login screen) leaving the application feeling out-dated and slightly disjointed. Second, and perhaps the biggest concern, is call quality can sometimes suffer, even with an excellent internet connection. If users experience a call breaking up, they are inclined to default back to personal phone lines and bypass 8x8 to ensure a solid call experience. This quickly erodes confidence that 8x8 can deliver a seamless call. To be fair, the call quality has been improving drastically and this issue plagues the mobile app less and less.

Jim
Jim
President in VS
Geverifieerde LinkedIn-gebruiker
Computersoftware, 2-10 werknemers
Heeft de software gebruikt voor: 2+ jaar
Bron van de reviewer

Overwogen alternatieven:

8x8 has been great for us

5,0 8 maanden geleden

Opmerkingen: We've been with them for about 4 years now and they've been fantastic. When we were
first with them, there were a couple of minor hiccups, especially with the android app,
but for the last 2+ years they've been rock solid and the features they add are useful and
work well.

Pluspunten:

The relatively rich chat feature, screen sharing, and ease of transferring a call or meeting from one device to another.

Minpunten:

It's not as intuitive to copy/paste out of the chat sessions and I find it difficult to archive a chat, though I may just not know how to do it as it's not something I do regularly.

Reactie 8X8

7 maanden geleden

Thank you so much for taking the time to leave us a 5 star rating - it's much appreciated!

Chirag
CITO in VS
Verzekeringen, 51-200 werknemers
Heeft de software gebruikt voor: Gratis proef
Bron van de reviewer

Overwogen alternatieven:

Good alternative for Internet telephony

4,0 2 jaar geleden

Opmerkingen: The overall experience was poor. Sales was eager to give us a free proof of concept during the discovery phase. Their billing team eagerly started invoicing us when we were not even their customers. Sales stopped answer our questions. Support wasn't useful in resolving matters. The entire process looked chaotic. 8x8 could have had a great sales cycle and they could have had a great shot it but they blew their chances.

Pluspunten:

8x8's video conferencing system was really. Their system allowed the organizer of a video conferencing meet to see each participant's talk time, which can allow the organizer or facilitator to prompt for opinion and ask a frequent talker to give others a chance to speak. This was a unique and useful feature.

Minpunten:

8x8's didn't have a great faxing solution for our needs. Their fax feature appeared to be bolted on to their unified platform and couldn't handle a large volume of faxes on a daily basis.

Reactie 8X8

8 maanden geleden

Thank you for bringing this to our attention. We're sorry you had a bad experience. We'll strive to do better.

Alan
Service Director in Israël
Financiële dienstverlening, 11-50 werknemers
Heeft de software gebruikt voor: 6-12 maanden
Bron van de reviewer

Practical but limited

3,0 4 maanden geleden

Opmerkingen: No major issues, but no one jumped up and shouted "this is great!". Rollout and implementation was quick and easy, but support needs work.

Pluspunten:

Competitively priced, easy setup, mobile friendly

Minpunten:

Limited analytics, no ala carte options to add countries to calling plans, limited productivity features compared to competitors

Reactie 8X8

4 maanden geleden

We are grateful that you took the time out to leave us a review. Your feedback helps us to improve service for everyone. Have a nice day ahead!

Dallas
Dallas
account manager in VS
Geverifieerde LinkedIn-gebruiker
Computersoftware, 11-50 werknemers
Heeft de software gebruikt voor: 2+ jaar
Bron van de reviewer

8x8 works great for an ip phone client

4,0 2 jaar geleden

Opmerkingen: Works well to manage and make calls from my computer, nice that I can connect it to my actual deskphone or just use the internet to make calls all from my work number. The mobile android app was not as easy to use and receive calls on.

Pluspunten:

I use the computer app to manage my phone calls and texts from my work number. It works as needed, and it's nice that I can even text from there too.

Minpunten:

I downloaded the app to my phone to make calls from my work number using my cell phone, and when receiving and making calls from there, I had multiple people tell me they couldn't hear me, and then I will hang up and call again using my cell phone's default dialer, and it's better. The mobile app had some other small hangups, ended up deleting it and just using the computer program while at my desk.

Cinthya
Cinthya
Office Lead in Honduras
Geverifieerde LinkedIn-gebruiker
Outsourcing/Offshoring, 201-500 werknemers
Heeft de software gebruikt voor: 2+ jaar
Bron van de reviewer

This is an amazing dialer software for mid to large size contact centers.

4,0 3 jaar geleden

Opmerkingen: Very pleased with the overall experience, 8x8 is an amazing tool for Contact Center and call-driven interactions, keep in mind you will still need a softphone software to sync it with. I would gladly recommend 8x8 to other users.

Pluspunten:

This an optimal tool for many platforms like Salesforce, Zendesk, and many other softphone platforms, it allows multi-way calls and also comes with its own monitoring/Storing platform which is suitable for Quality assurance and overall interaction tracking.

Minpunten:

It can come a little pricey, and, its UI is a little too mechanical compared to other platforms in the market. nonetheless, its capabilities overcompensate for such details.

Ivan
Ivan
Founder and Director of Business Development in VS
Geverifieerde LinkedIn-gebruiker
Heeft de software gebruikt voor: 2+ jaar
Bron van de reviewer

We use 8x8 to manage our business phone and voicemail

3,0 5 jaar geleden

Opmerkingen: virtual phone system that manages our voicemail, multiple lines, and mutliple numbers.

Pluspunten:

I like 8x8 because it has some modern features like sending an email with voice recording of your messages.

Minpunten:

The price is high compared to the function of the service. It limits your voicemail so you can only store about 30 messages before you have to login and delete them. The user interface is very complicated. Took me forever to figure out how to update my credit card on file because I can't tell how to login to the admin from the personal phone account.

Rustam
owner of the company in Oezbekistan
Vervoer/over de weg/per spoor, 2-10 werknemers
Heeft de software gebruikt voor: 1+ jaar
Bron van de reviewer

Recommend to use

4,0 8 maanden geleden

Pluspunten:

When I started to use it last year the line was clear and convinient to use, but the last three month it is difficult to fix it, the conection is bad .

Minpunten:

I have purchased three devices from this company, but I couldn't fix it to 8&8 hone number. Futhermore team have insructed me for 2 hours but no results .

Reactie 8X8

7 maanden geleden

Thank you for your review. We will share this with the team to let them know how we are doing.

Geverifieerde reviewer
Founder & CEO in VS
Geverifieerde LinkedIn-gebruiker
Computersoftware, 2-10 werknemers
Heeft de software gebruikt voor: 2+ jaar
Bron van de reviewer

Good VOIP phone service, but support has turned to garbage and apps are laggy

4,0 4 jaar geleden

Opmerkingen: Sadly, after many years of use, I can't recommend it anymore due to the problems described above with support and their poorly-written apps. Their core technology is good though and it would be possible to return to good service and bring in some good talent to fix these issues, but who knows if that will happen. Why don't companies learn how much customers HATE the terrible off-shore support experiences that they have to deal with in so many industries these days?

Pluspunten:

We use desktop VOIP phones, the mobile app, and the desktop app. They offer a "call park" feature that other system don't, allowing a parked call to be picked up from any other phone in the office, as opposed to other systems where you only put a call on hold and can then only pick up from the same line. The call quality is good, regardless of which access method used.

Minpunten:

TERRIBLE support. Years ago, support was US-based, fast answer, easy to understand (native English), and always had the right answer. Reps used and knew the system. In the past years it has all shifted to Singapore where they are hard to understand, hardly understand your question, and don't seem to know the answer to anything without putting you on hold and going somewhere to look it up. Obviously a cheap off-shore call center. I tried their support chat last time and it was worse - on hold forever and huge delay between replies while they obviously worked other chats. The desktop app is pretty poor. They gave it a facelift, but its super slow to open and use - not sure what language they wrote it in. Half the time I use it to try to play back a voicemail, I have to hit the play button multiple times as it's unresponsive. The "new message" indicator never seems to clear. I use their web interface to play back call recordings for training. Most of the time they won't play through their antiquated web interface, giving only a spinning "wait" cursor. Instead, I have to select a batch to download as a ZIP file and play them locally. Even when the web interface does work, there's no area for taking notes or anything to attach to the recording for future reference. A colleague with a Mac can't even use the client anymore because it won't work on newer versions of macOS. Their support was unable to solve. He gave up. I can no longer recommend 8x8.

Cheryl
Owner in
Ziekenhuis- en gezondheidszorgbranche, 2-10 werknemers
Heeft de software gebruikt voor: 1-5 maanden
Bron van de reviewer
Bron: SoftwareAdvice

Why Broadband Phones for Offices?

5,0 6 jaar geleden

Opmerkingen: Why do I like this company? Not only do I like this company I have a great relationship with working from my office phones and using this wonderful broadband phone company. Now wait, no landlines in my office. No landlines. I was able to work with this team and duplicate my office phones and place them in my home as well. I do a lot of cloud technology for our Dental office and it is important to have a phone system that can pull the load. I love the fact that I have an automated attendant that can play any message I record on it. I can custom fit it to our office and place any message I want our patients to hear. Now lets get down to the flexibility of this phone system. Ready? I can answer calls from a phone, on the computer, on an app on my cell phone anywhere. This company has the ability to track any call that comes in. If a patient does not leave a message I can still get in touch with them to help them out. New people calling in also can get a call back even if they do not leave a message. Now you say if you had a big staff you would not need to have to call them back you would answer the phone. True, but I save on staff salary, and possible lack of staff motivation this way. I roll the money back into the practice. If I am doing office work in another location and it is after hours I am still able to monitor the calls and call them right back. If it is an emergency they can get scheduled very quickly. The team at 8x8.com can customize your phone needs for any size office. They were able to help me out when I needed a fax machine very quickly lets, say in the next two hours. I still remember that day that I called my sales rep out in the West Coast about 6:30 am and he went far and beyond to help our company set up a broadband fax machine. He grabbed his coffee and within 2 hours my fax machine was up and running. This helped our patient with keeping an appointment that they need to go to and not have to reschedule. The office that sprang the surprise on us was quick to note how fast our team came threw. 8X8.com is part of our team because I feel that we are on the same team. You will not get a better team working for you when it comes to your phone needs. This team is BAA compliant for medical and dental offices. Also not just medical and dental but for insurance companies, accountants and many other offices that fit into HIPPA compliance. Love working with their technology team when I need to change anything on my phone system. These guys are great to work with and I guess that is why we have been going strong with them now since 2014.

Pluspunten:

The 8x8 team is the best. Great technology and great customer support!

Minpunten:

Our office has been with 8x8 from February of 2014 and has had no reason to change to another company.

Kimberly
Attorney in VS
Rechtspraktijk, Zelfstandig ondernemer
Heeft de software gebruikt voor: 1-5 maanden
Bron van de reviewer

Initial review of 8x8

5,0 2 jaar geleden

Opmerkingen: Thus far my experience has been completely positive. The product is very easy to use. The intuitive menu makes navigating simple, even for luddites like myself. Being able to quickly and easily switch from calling to texting (or do them at the same time) is exactly what I was looking for. The call quality has been better than my prior service, though I have had some static-filled calls. There weren't enough to make me question the service though. Setting up a web meeting is easy, one-click easy, and screen sharing works perfectly. For participants on phones, they are asked to download the 8x8 app in order to join the web meeting, but once they do any future meetings are one-click entry. I have had a few clients struggle to get into the meetings but honestly that seems to be user-error and there have been no difficulties with mac v. pc, etc. Overall, I'm very pleased with the service and recommend giving them a try if you're in the market.

Pluspunten:

Everything is in one place, on one dashboard - phone, fax, text messaging, calendaring, web meeting with video and screen sharing. Adding lines with company growth is easy as well.

Minpunten:

It took a few weeks from initial order to the actual installation meeting with tech support BUT there is tech support! I wasn't able to test the texting feature while in the porting process.

Joel
Technology Consultant in VS
, 2-10 werknemers
Heeft de software gebruikt voor: 2+ jaar
Bron van de reviewer
Bron: SoftwareAdvice

I Recommend 8x8 All the Time!

5,0 4 jaar geleden

Opmerkingen: I work with a lot of different companies and help them choose a variety of software and technology vendors. Normally when we are replacing phone systems I look at 8x8 as one of my top three choices for each client. So far we have only had one client where it wasn't a fit due to the large number of lines they needed 8x8 to manage and the cost associated with that. Overall every client I have connected with 8x8 has ended up loving them. The service is excellent as long as you have stable Internet and their customer service is outstanding.

Pluspunten:

- Feature rich VoIP system for low monthly cost per line - Get discounts the more lines you add - Offers virtual soft phones for no additional cost - Solid variety of physical office phones to choose from; phones come pre-programmed just plug them in and they work - Call management and users can be edited from the portal easily - Very reliable servers and service - Offers free testing tool to see how well your Internet and network would handle their service - Port your existing numbers and add new ones

Minpunten:

- Completely dependent on your Internet connection; if you have bad or spotty Internet your phone call quality will be poor - If you have a lot of numbers to port over (more than 100 or 1000 for a call center) their per number port fees are higher than other providers even at the discounts

Joel
Project Manager/Owner in VS
Internet, Zelfstandig ondernemer
Heeft de software gebruikt voor: 2+ jaar
Bron van de reviewer

Simple to use phone system management

4,0 5 jaar geleden

Opmerkingen: The biggest benefit gained is simple incoming and outgoing call management. I have over 70 clients who could call at any given time and it is important to be able to easily view any missed calls/voicemails/text messages so that I can return the calls. I've found 8x8's service to be more than satisfactory, especially considering the price point.

Pluspunten:

The visual layout of this application is intuitive and easy to use. It is easy to mange incoming and outgoing phone calls from my desktop. I also appreciate how easy it is to add contacts as they call in. The application provides handy desktop notifications which allow me to stay on top of any missed calls/voicemails/text messages I missed while I am away from my business phone.

Minpunten:

This application can be a bit of a resource hog. My computer is a few years old already and runs it just fine but anything older would cause me concern. If you do not restart your computer periodically, the application can start to have issues showing notifications. I've begun restarting my computer every 3-4 days (for reasons including 8x8 software and more) and have not seen the issue since.

Brett
Brett
Account Executive in VS
Computersoftware, 11-50 werknemers
Heeft de software gebruikt voor: 2+ jaar
Bron van de reviewer

Pros and Cons

4,0 3 jaar geleden

Opmerkingen: Now that we've ironed out most of the issues we had initially, I like the product and would recommend that people consider it if they are shopping for alternatives.

Pluspunten:

I like that I can utilize the IOS application to receive calls business calls to my business number on my personal cell phone. It allows me to leave me desk more frequently.

Minpunten:

The set-up process was a disaster for us. I'm sure there is blame on both ends, but it took our company roughly three months to get all of the kinks worked out.

Keyana
Senior Administrator in VS
Heeft de software gebruikt voor: 2+ jaar
Bron van de reviewer

8x8 is especially useful when employees are working from home and need to be accessible to clients.

4,0 4 jaar geleden

Pluspunten:

Without this software - particularly, its mobile app - it would not be possible for me to work from home ever. With the app, I am able to keep in touch with clients by phone, without them ever having access to my personal cell phone number or even knowing that I'm not actually in the office. The call quality is sometimes even better than that of my Verizon cell phone quality, which says a lot. I am continuously surprised and pleased by how clear and loud each call is, even when clients are calling from a mobile line.

Minpunten:

The desktop app and website could use a refresh. They're both easy enough to navigate, but are a bit dated in appearance. In terms of functionality, I find that the mobile app will sometimes "time out" when I start using another program, and I realize once I'm back in the office that I've missed a call or two. I've had that happen on two different cell phones, so I'm certain it's 8x8 and not anything I'm doing. That's obviously a major con for the software, so a bug like that needs to not happen ever.

Ganesh
Technical Recruiter in India
Managementconsulting, 1.001-5.000 werknemers
Heeft de software gebruikt voor: 2+ jaar
Bron van de reviewer
Bron: SoftwareAdvice

Best Communication Software

4,0 4 jaar geleden

Opmerkingen: small UI mistakes make it look bad, But overall a good product.

Pluspunten:

Best softphone services with multiple changeable numbers, Its the best virtual office with multiple features when compared to its competitors. It also provides visual voicemails, phone directory, corporate directory, instant messaging, presence, video calling, fax, call recording, web conferencing and many more.

Minpunten:

There aren't many cons I faced. The con that I feel is with instant messaging. When you and your colleague are using virtual office and there is a new update and if your colleague updates the software and if you didn't then neither of your would be able to communicate, until you both are on the same version of the software. When you add a new unknown number to chat and didn't send any kind of text to that number and you suddenly switched to another chat, BOOM then you won't be able to find that number, you need to add that number again. (Only in New updated UI version) These are some of the minor Cons I faced in my everyday usage

Anthony "Tony"
Anthony "Tony"
VS
Geverifieerde LinkedIn-gebruiker
Heeft de software gebruikt voor: 1-5 maanden
Bron van de reviewer
Bron: GetApp

Best VoIP

5,0 6 jaar geleden

Opmerkingen: We have started a landscape and hardscape business in Houston recently. Just a small family owned organization with big dreams. In researching a phone option, I found 8X8 to be the exact match that we were looking for. The cost was low and keeps us going, but the features are the best. In the world of cellular phones, I have a personalized 8X8 auto-attendant message answering calls, and with a press of one button, customers and vendors get connected to the person or department that they need. No more answering and hanging around the phone at the office. Voice mail messages are emailed to me. I can listen and forward the voice mail to whom I need to handle the situation. They don't have to dial in or anything. The message is an attachment. Also, I get to set business hours, set messages, and control the phone system from an app and the website. The app also allows me to answer the lines and monitor things from anywhere with internet service or cellular internet. A great option and system for my company and I.

Pluspunten:

Ease of use, and I can adapt it to my needs whenever I want. The list is long: Record your voice mail message for different situations. Set your auto attendant to direct calls to your employees. Voice mail messages emailed to you. Forward voice mail through email. Make changes through the app or online. Answer your phone thorough the app...You don't have to be in the office to answer the office phone. We have bus, ness cards with one number and let the auto attendant direct the call. Best cost I found for office systems. And you can expand it.

Minpunten:

I have found none. The system works great and gives me access to things like voice mail messages emailed to me. So, I can listen to voice mail right then and there. No need to call in and punch numbers to get a voice mail message.

Ron
assistand in VS
Verzekeringen, 2-10 werknemers
Heeft de software gebruikt voor: 2+ jaar
Bron van de reviewer

Overwogen alternatieven:

How I use 8x8 telephone systems

5,0 8 maanden geleden

Opmerkingen: We had 8x8 and made the mistake of switching vendors. that was 3 month disaster. We came flying back to 8x8.

Pluspunten:

Ease of use and prompt follow up serice

Minpunten:

there is no pure answer to that question.

Reactie 8X8

7 maanden geleden

Thank you so much for taking the time to leave us a 5-star review.

John
Owner in VS
Managementconsulting
Heeft de software gebruikt voor: 1+ jaar
Bron van de reviewer
Bron: SoftwareAdvice

I'm a big fan of Virtual Office and here's why

4,5 6 jaar geleden

Pluspunten:

Virtual office provides so much value for my company. At first, I thought it may be out of my price range but once I started it up and tried it out, I realized it's a steal for everything they offer. Not only does the Virtual Contact Center work as a medium between the customer and whoever can get to the phones at that time, it frees up so much of the middle-man work and the cost I would be spending on someone to be a greeter can go to more lucrative programs. The Contact Center sure is valuable, but the real value comes from the Virtual meetings office software. I say this because my team does a lot of off-site work as well as hiring freelancers for shorter jobs. Being able to meet with a whole room of people in any country and time-zone is so valuable for my business!

Minpunten:

Like I described in the top paragraph, I initially had doubts about the cost. These doubts were crushed when I saw all of the value that this product adds, however it could always be cheaper. The only other qualm I have is that it definitely seems to be more positioned to larger companies. I have a smaller business with fluctuating team sizes so Virtual Office isn't quite as agile as my team.

Joseph
IT Business Owner in VS
Informatietechnologie en -diensten, Zelfstandig ondernemer
Heeft de software gebruikt voor: 2+ jaar
Bron van de reviewer

Great system for small and medium businesses; If you know how to set it up

5,0 8 maanden geleden

Pluspunten:

This software is fairly intuitive but can be frustrating for customers if they are coming from existing analog phone lines. 8x8 X Series really shines with remote administration. It is easy for admins to get feedback from their customers and implement the features they want.

Minpunten:

There are some ring group issues that could be better. Sometimes you want ring groups to be different based on a certain set of criteria, however frequently I have customers that want only one VM box with 2 different ring groups. I would be a great addition to be able to define where a VM can go.

Reactie 8X8

7 maanden geleden

Thank you so much for leaving a review Joseph, I understand the challenge you have with the ring group. You may follow the steps provided on this article so you can route where the VM will go > https://support.8x8.com/cloud-phone-service/voice/admin-console/work-group-settings/ring-groups/how-to-forward-calls-from-a-ring-group-to-voicemail-if-no-one-answers

Alicha
Alicha
Manager of Customer Care - Post Install in VS
Geverifieerde LinkedIn-gebruiker
Automotive, 1.001-5.000 werknemers
Heeft de software gebruikt voor: 2+ jaar
Bron van de reviewer
Bron: GetApp

A perfect 10

5,0 6 jaar geleden

Opmerkingen: I've had the pleasure of interacting more with 8x8 over the last year, after submitting my story for last year's contest. I have to say that I do not have a vendor that accepts and gives as much feedback as this one does. I run a team of account managers who are given company laptops and cell phones to be available after hours. Thanks to the 8x8 software and app, we are able to keep up with all communications, even when we're not in the office. This ability is absolutely invaluable to us. On top of this, as a manager I use the 8x8 reporting tools to show my leadership team how productive my agents are. Being able to show value in my department's work is invaluable to me as a leader. All in all, I am neither highly technical nor IT; but as an end user, I can truthfully say that I truly appreciate this company and its product. I and my team would not be able to do our jobs without it.

Pluspunten:

Ease of use; ease of access; remote access

Minpunten:

I have honestly not found anything I dislike about this app

Swapnil
Swapnil
Software Architect in VS
Geverifieerde LinkedIn-gebruiker
Financiële dienstverlening, 11-50 werknemers
Heeft de software gebruikt voor: 1+ jaar
Bron van de reviewer

Easy to set up and easy to use VOIP phone system

5,0 5 jaar geleden

Opmerkingen: Modernized our 8-year-old phone systems. Easy to use for the young crowd.

Pluspunten:

1. Ease of setup of physical phones in the office 2. Cloud management and cloud access with adequate permissions to everyone 3. I love the Fax feature as we have to send out faxes to old-school customers and/or government agencies. This fax feature is similar to uploading documents in an email. 4. I love the voicemail to email feature too. When there are a lot of voicemails, instead of going through multiple messages serially, you can just open email to hear it on your phone or PC. 5. Their call forwarding feature is great too. When you are not on the phone, or when management is at some conference, they get their calls on their cell phones if needed.

Minpunten:

1. The phone ethernet line has to go through your PC. So every time you restart your PC/shutdown your PC, the phone restarts. 2. I had initial privacy concerns due to the line going through the PC. We agreed to it due to the reputation of the company.

Michael
Insurance Agent in VS
Verzekeringen, Zelfstandig ondernemer
Heeft de software gebruikt voor: 2+ jaar
Bron van de reviewer

Great product and service for a great rate!!!

5,0 8 maanden geleden

Opmerkingen: Absolutely fantastic product and customer service is a great. A+++++

Pluspunten:

Where do I begin? The system is very easy to navigate, and I love the fact that I can fax documents right from my desktop without printing out paper. The setup was quite simple and when I do have an occasional rare issue, their customer service always exceeded my expectations and went above and beyond to take care of me. It's really a small price to pay for everything I get and I ignore any offers I get from the competitors. I've been using this service for at least 5 years and I'm a customer for life.

Minpunten:

Honestly, I can't think of anything. I use the basic functions for phone calls, voicemails and faxing and that's about it. This service fits all of my needs.

Reactie 8X8

7 maanden geleden

Thank you so much for taking the time to leave us a 5-star review.