Passportal reviews

Passportal manage password easily

Pluspunten:

Passportal is the best software for any team that need to shares password for any account that we shares together. I can add user for them to be able to access to all the password that are stored on the software.

Minpunten:

I wish they has an option to change the timeout session, as the session active time is too short and i find myself to have constantly logging in to the software and it is quite annoying.

Has potential but not there yet

Opmerkingen: We used Thycothic Secret Server for password management and SharePoint for documentation. We were looking for a tools to help improve documentation and found IT Glue first , which seems to be a mature solution, but the sales resps (specially since the product belongs to Kaseya) are jerks and they want to charge an arm and a leg besides locking you up on a contract for years.
In our search, we found Passportal. It looked like IT Glue six years ago and the sales rep made a ton of promises about the development team working on "tons" of new features".
The password manager is good, we like the mobile app; but it is slow and the UI doesn't flow.
The documentation part is not ready yet. We tried to use and it doesn't give us the "efficiency" e were looking for. We went back to SharePoint and hope that SolarWinds brings this product up to speed.

Pluspunten:

The mobile app to see passwords while on the field. +1 for MFA support. Ability to request access to passwords for L1 techs and they can be assigned permanently or temporarily. The is no report about this, thought.

Minpunten:

It is supper slow. To get one password you have to navigate through folders and it takes 3-5 second to load a page. The search engine should default to current customer and keep that setting until its changed. It should remember your last folder, etc. All the documentation part is still not mature as rivals like IT Glue: - Default templates don't have the fields we need, and if we modify them, we can not link them from passwords anymore. There is no way to go back. - Domains don't allow to enter custom DNS records, and they don't have snapshots; so if somebody changes your DNS zone, there is not way to know what was there before. - There is not alerts for domain or certificates about to expire. - SOP Documents don't allow inheritable templates. You need to create the same document for each client for common procedures. - No reporting. Only for passwords. The "runbook" is just a dump of all documents/assets. The feedback option doesn't show dates, so you don't know if a feedback or a idea you are going to vote for has been there for years or days.

Overwogen alternatieven: IT Glue

Redenen om voor Passportal te kiezen: SS was on-prem and its mobile app sucks.

Redenen om over te stappen op Passportal: As mentioned before, IT Glue reps (Kaseya in general) are jerks. They invent offers that last until "this Friday" to try to force the sale and when you are ready to sign in, there is a lots of add-ins to the final price; and they try to lock you up for three or more years.

From implementation to party of our daily rotation

Opmerkingen: The subfolder/search issue gave a bad first impression for myself and my staff of the product. The inability to automate the backup with 2FA is a major issue.

Pluspunten:

Once we removed the subfolders and placed all of the passwords at the root of the clients it works just as we need it to on the web and mobile apps for quick access to users and passwords.

Minpunten:

There is an ability to create subfolders for each client but when you have a number of subfolders for all clients it breaks the search function eliminating the possibility of using the subfolders. There have been 2-3 major outages in the 8 months we have been using this application. This increases the need for constant backups which can only be done via an application run manually. Support was not aware of the ability to run the backup application from command line which has instructions in text file in the same folder as the application itself. Unfortunately you can't run a backup via command line and automate it (batch file, scheduled task, etc.) with 2-factor authentication enabled (which we HAVE to have enabled) so you would have to run the backups manually. If there is ever an update to a password between backups and there is an outage then the staff does not have access to the updated password until the service is restored.

Overwogen alternatieven: IT Glue

Redenen om over te stappen op Passportal: Cost and it covered the main function we need it for

Zero Complaints

Opmerkingen: Documentation of customer systems is a nightmare. A) You've got to have a centralized place where your staff can access it, B) That data needs to be secure, C) There are not many affordable AND secure options for small businesses like ours. PassportalMSP has solved all of these issues in one go. We are now migrating all of our documentation into Passportal with ease and it's actually USEFUL to keep up and running as we go about our day supporting clients.
My sales rep has been amazing! Highly communicative, quick to respond, ensures I've understood how the system works for when I want to start reselling password security to clients.
Onboarding was a breeze. By the time I had scheduled my onboarding session, however, I had already begun utilizing the system and my customizations were as they would have recommended. A very intuitive system to use!
Pricing is spot on as well. Add to the fact I can resell to clients as part of a service bundle or otherwise, and eventually the service pays for itself. You can't go wrong with that. I highly recommend giving it a trial, if you're struggling with centralized documentation and password management!

Pluspunten:

Highly intuitive interface, easy browser integration, plenty of options to customize data entered into the system, data is connected quickly to other relevant data to navigate client documentation quickly, password management has been spot on with little to no issues. Recently learned I can integrate it with customer AD networks and manage account resets from within my own system!

Minpunten:

As of yet, clients cannot access their documentation we record. This is supposed to be coming in the future, however. Also waiting for documentation access in the mobile app, but I can forgive as I know progress doesn't happen overnight.

Overwogen alternatieven: Microsoft Teams, IT Glue en MSP Manager

Redenen om voor Passportal te kiezen: Both our prior "note" taking system and then our ticketing tool that includes many features for customer documentation within it were a bit clunky to use in practice. Now that SolarWinds has acquired Passportal, I'm hoping they plan to integrate it with MSP Manager so we can benefit from both products equally.

Overgestapt van: Evernote Teams

Redenen om over te stappen op Passportal: We were attempting to transition to MSP Manager, and our documentation didn't quite fit the platform. It helped in some cases, but not in many other areas. Ultimately, we didn't utilize it daily as we should have. Many people recommended IT Glue, but Passportal offered the nicer package of reselling to clients. Teams+OneNote was an option we considered, but it would have been more akin to Evernote and I knew we needed a system better capable of "relating" bits of data together for a client.

Pretty good so far.

Opmerkingen: Being able to collect user passwords from my team automatically without us having to remember to document everything has been pretty helpful.

Pluspunten:

It was quick and easy to setup and deploy on my systems and customer systems. Being able to see who accessed a password and when is also pretty huge for audits.

Minpunten:

There are some things that can't be changed after you set them, some of the setup is not super intuitive or flexible. Things like assuming the customer has a person who can administer the service onsite and forcing you to have at least 1 site administrator per customer when in reality, there are probably a number of companies that don't have a person in house suitable to be the site administrator. Integration with N-Central doesn't seem there quite yet, but we're hopeful they'll get it working properly soon enough. You can access and copy the passwords from the Take Control, but it won't actually paste the passwords into the system it seems.

Overwogen alternatieven: IT Glue

Redenen om voor Passportal te kiezen: Confluence didn't have any way of automatically capturing our passwords as we put them in or give us a secure tool for giving our customers to manage their passwords.

Overgestapt van: Confluence

Redenen om over te stappen op Passportal: It's distributed through Pax8, not developed in Australia, and we already use N-Central and wanted the integration between Passportal and our RMM.

Passportal has organize and streamlined my MSP

Opmerkingen: Passportal Ocular, Docs, and Sites has really helped my MSP mature and I'm very thankful to have it!!

Pluspunten:

I love many things about Passportal, but my favorite one is the 'Site' feature. Being able to securely share the entire password database with the PoC at each client is a major game-changer for my MSP. It adds visibility to the relationship. A lot of clients with outsourced I.T. feel like they are in the dark and kind of held hostage with their own environment. The Site feature bridges that gap and helps keep the client in the loop and feel like they've retained some ownership over their environment. Can't wait until the full documentation platform can be shared with the client!!

Minpunten:

The biggest change I would make would be the ability to edit and change what configurations are listed in the menu tree under Core Items, Trackers, Apps & Services, & Others. I'd like to be able to move these around, rename them, add additional, etc.

Overwogen alternatieven: IT Glue

Redenen om voor Passportal te kiezen: Passportal handles passwords in a more mature and secure way. I like the GUI of Passportal much better. Seems to be laid out more intuitively. I

Redenen om over te stappen op Passportal: It fit the needs of my business better than the other options while doing so at a better price point.

Passportal gets a pass

Opmerkingen: We have solved our password management needs and documentation for clients in one spot and hope to solve more once we optimize the use of the system more.

Pluspunten:

I like how many features are combined in one solution from password management to documentation to offering portals to employees and clients easily.

Minpunten:

The organization method of the system is not very logical. I do not like how you have to create a vendor and then a contact and that the vendor list is pretty much global and not specific to company. Also the agent on the servers do not seem to work correctly and we still do not see them functioning as they should. After contacting support we have decided to table fixing this since no one is in need of it at this time. I also do not like the addon in the browser it autofills 2FA and creates login issues instead of seamless logins.

Overwogen alternatieven: IT Glue

Redenen om over te stappen op Passportal: We chose passportal because it seemed to be more feature rich with greater value.

Passportal Ocular +Docs is helping us prevent brain drain

Opmerkingen: our documentation and password management are kept up to date allowing our contractors as well as the outsourced teams to know what we have in place.

Pluspunten:

How easy we keep records of our client's setup and secure their credentials.

Minpunten:

there is a bit of a learning curve but support is helpful getting over the humps.

Overwogen alternatieven: IT Glue

Redenen om over te stappen op Passportal: price and lack of meeting commitments other companies had mentioned to us about IT Glue not livving up to.

Enterprise password management

Opmerkingen: Very please with the solution, it makes it easier and more secure to login to multiple customer environments.

Pluspunten:

I was involved in choosing this solution for our organisation and chose passportal because it is the only true enterprise password management solution on the market. I like that you can organize your credentials by company, that there is a plugin for connectwise control, and that you have the option to share the credentials with the customer themselves.

Minpunten:

There is no way to permanently delete something as a user, you have to get in touch with support to do this. This is essential for GDPR

Overwogen alternatieven: Myki en LastPass

Redenen om over te stappen op Passportal: Because it is the only solution that truly offered password management for an MSP

PassPortal

Opmerkingen: We have been able to centralize and secure passwords for our company. This product has also helped secure our clients passwords for internal use as well provide a portal for our clients to use which helps provide value to our clients.

Pluspunten:

What I liked most about Passportal is how you can manage your clients. I like that i can private label the product for our company. The mobile app is great and very handy and works well. Securing our clients passwords has been a huge benefit.

Minpunten:

Initial setup was not so intuitive and needed to run through the training twice.

Overwogen alternatieven: IT Glue

Redenen om over te stappen op Passportal: The ability to private label this product as well as the price point.

Great little password tool

Opmerkingen: Positive, makes password management fairly easy.

Pluspunten:

Our company started using passportal this last year, and it is much more user friendly than alternatives we have tried. Highly recommended!

Minpunten:

Browser extension at time was not great, however the company has released a new one that works great.

Helps keep brain drain down.

Opmerkingen: makes my day to day of keeping the documents updated and ready for when they are needed easier.

Pluspunten:

All in one storage of docs, and secure passwords. The fact that passwords are there for the team as they need them but are secured is great.

Minpunten:

the same thing I love, the security to log in and the time out.

Overwogen alternatieven: IT Glue

Redenen om over te stappen op Passportal: the boss made the call due to security and customer service by the Passportal team.

N-Able Aka Passportal / Solarwinds

Opmerkingen: This company follows the same bad sales as solarwinds make sure all pricing and term in on the contract, my Solarwinds sales person for my backup [SENSITIVE CONTENT] was horrible told me I was going to get credit for 3 months never did and they never, never called sent emails never responded. Changing the name is not enough stay away.

Pluspunten:

Nothing, used passportal software was faulty items not showing properly, entering stuff missing errors on running reports. Everything pretty much did not work active directory sync, everything started using it and after 6 months I was still skeptical to enter data they were not able to get it working properly.

Minpunten:

From the sales to tech support once you sign the paperwork, had billing issues for 8 months never resolved. They will forget you and do not care until its time from renewal. I moved to IT Portal never looked back. Horrible experience

Functional with Issues

Pluspunten:

The Search and Password Generator features are convenient and useful. Being able to keep my passwords in a different vault than the company passwords is great. I also like that I can share my username and password info with an individual without have to make it public for the entire company. Negative issues experienced when we first rolled out Passportal no longer happen and the fact that Passportal has 'fixed' these is considered a big Pro in my books! (IE: Organization Code would not save, credentials would not populate even though the URL matched). Happy to have a Canadian offering such as this!

Minpunten:

The set up and transition to Passportal was not smooth, which may have been a training or implementation issue, but it was frustrating out of the gate due to issues that now do not seem to happen (see Pro comments).

Good service, solid features, questionable overall business tactics

Pluspunten:

It's easy to use, secure and seems to get regular development.

Minpunten:

No cons about the software itself, the company (Solarwinds) is questionable at this point though. Since SolarWinds purchased PassPortal the cost for add-on licenses has more than doubled. We were made aware of this coming change by our rep through the course of a random conversation, not via any formal customer notification. Our rep said we would be grandfathered in at the old pricing level, but that does not appear to be the case. Shady... very shady.

Great password soulution

Pluspunten:

Nice mobile app, great audit reports, the password AD sync helps alot for service accounts.

Minpunten:

Right now I cant see any cons in the way we use it.

Overwogen alternatieven: KeePass en IT Glue

Inspire Digital feedback

Opmerkingen: There was no way to contact Passportal providers before. I am hoping this will be omproved as I have worked pretty much blind with that for past 6 months.

Pluspunten:

The search bar! Ease in password inputting and folder creation.

Minpunten:

I am the one who set it up, the settings do not adhere to permission, the wording is different therefore it is extremely hard to set it up with accurate access. Also there are 3 thresholds of settings and all must be compatible to work accurately. The access, the used and the permission.

Better than IT Glue

Opmerkingen: My documentation for clients is so much easier to access and the runbooks feature gives you a nice readable document to hand over should the need arise. I usually update my runbooks and archive them for those "Just in case" moments.

Pluspunten:

It is very easy to use, the browser plug-ins make password entry a breeze and integration with other tools such as Connectwise Control (ScreenConnect) and TakeControl is fantastic

Minpunten:

Sometimes the Chrome browser plugin will do strange things, but only if you have A LOT of tabs open (I think more of a Chrome issue than PP)

Still alot of improvement to be made on the user interface

Pluspunten:

There was a default Autotask integration.

Minpunten:

The user interface is rather slow. User interface is logging off too fast, even when you whitelist your IP address. Impossible to delete companies which are not used anymore (created via Autotask interface). You can only deactivate.

Passportal review

Pluspunten:

The software is easy to use, able to upload credentials en masse and Highly adaptable

Minpunten:

There are some areas i'd like to include Photoes in the body of the article or datafeild but I can only link the image instead.

Worth Every Penny And Keystroke

Opmerkingen: We have to protect our own operations before we can purport to do that for others. Effective password management is critical to that effort.

Pluspunten:

The nearly transparent operation inside browsers.

Minpunten:

The degree to which it illuminated our own sloppiness with password management (also one of its best features when you get right down to it).

Love the password management features

Pluspunten:

Full auditing of password access Ability to fill passwords in ConnectWise Control (ScreenConnect) sessions

Minpunten:

Documentation piece is lacking, but improving.

Overwogen alternatieven: IT Glue

Redenen om voor Passportal te kiezen: Better control over password management

Redenen om over te stappen op Passportal: Price and dealing with honest people

Passportal a must buy product

Pluspunten:

The ease of use and the return on investment with Site. Also +docs helps u renewing our documentation. And the integration with autotask.

Minpunten:

nothing comes to mind, passportal has everything you need

Overwogen alternatieven: Passly

Redenen om over te stappen op Passportal: Pricing and overal package

OmegaCor Technologies Review of Passportal

Pluspunten:

Additional document management ability. Review previous passwords. Password change auditing.

Minpunten:

Some difficulty navigating and implementation with clients.

Overwogen alternatieven: IT Glue

Redenen om over te stappen op Passportal: Password management features

Great & secure password and documentation solution!

Opmerkingen: Our cusotmer passowrds are now more secure than ever. The documentation per customer is now more structured and we are even making money by reselling Passportal Sites to customers.

Pluspunten:

Storing our customer's passwords securely was very important. The implementation was very easy and the software is easy to use. The documentation is great with the default templates covering most of the required info per customer.

Minpunten:

From a functionality point of view, all is working well. I'd love to see a community or support site where people can share their custom templates.