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Over Mint Service Desk

Zeer flexibel platform voor service desk en middelenbeheer met een gebruiksvriendelijke manier om met potentiële klanten te chatten.

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Reviews filteren (10)

J f B.
J f B.
Programme Manager in Frankrijk
Geverifieerde LinkedIn-gebruiker
Computerhardware, 10.000+ werknemers
Heeft de software gebruikt voor: 6-12 maanden
Bron van de reviewer

Flexible, easy to use, a host of features at a reasonable implementation price

5 vorig jaar

Opmerkingen: I have been working on many systems, such as HP Service Manager, the CA and BMS Helpdesk solutions, OTRS, and so on. Mint is a very good surprise, ergonomics and ease of use are really incredible.

Pluspunten:

The design takes into account both the user and the service desk agent experience. Its flexibility is huge. It's quite rare in today's ITSM landscape, where the current approach is to provide enough (meaning, too much, with useless mandatory fields and categories) data for steering committee reports.

Minpunten:

When you think a feature is missing and call the support, you just learn that the feature is just a setting away, or almost. No weak point!

Piotr C.
Team Leader in Polen
Computersoftware, 10.000+ werknemers
Heeft de software gebruikt voor: 6-12 maanden
Bron van de reviewer
Bron: SoftwareAdvice

ITSM Software that doesn't kill your budget and time

5 2 maanden geleden Nieuw

Pluspunten:

- flexibility and ease to deploy in an organization - available on-premise (what is very important in our organization) - ITIL V4 certified - scalable (ready for cloud architecture - it's dockerized)

Minpunten:

- some UX improvements - calendar control should be changed - lack of API documentation in free version (had to order Enteprise)

Overwogen alternatieven: JIRA Service Management en ServiceNow

Redenen om voor Mint Service Desk te kiezen: OTRS became way too old school and we've used it mostly because it was open source. MintSD had a really good deal for migrating from OTRS to MintSD.

Overgestapt van: OTRS

Redenen om over te stappen op Mint Service Desk: Pricing and functionality that we needed.

Geverifieerde reviewer
Technical Program Manager in VS
Geverifieerde LinkedIn-gebruiker
Financiële dienstverlening, 1.001-5.000 werknemers
Heeft de software gebruikt voor: 6-12 maanden
Bron van de reviewer

Very good Asset Management tool

5 vorig jaar

Pluspunten:

I like that it has its own ticketing system integrated with it.

Minpunten:

I wish they improve and modernize the user interface.

Lukasz B.
CEO in Polen
Computersoftware, 11-50 werknemers
Heeft de software gebruikt voor: 6-12 maanden
Bron van de reviewer

Ease of use is the key

5 vorig jaar

Opmerkingen: Mint allowed us to speed up the process of ticket management. Our previous app OTRS was not so ergonomic and fast. Now we have control on every step in ticket management.

Pluspunten:

I replaced old OTRS to MINT software. It helped us in ticked management. I like ease of use and ergonomy of the software.

Minpunten:

For our purposes everything is ok. It is great for ticket management.

Reactie OPGK RZESZOW

vorig jaar

Dear Lukasz, Thank you for warm words. We are doing our best to make sure the product meets customer expectations.

Geverifieerde reviewer
business development latin america in Mexico
Geverifieerde LinkedIn-gebruiker
Financiële dienstverlening, 11-50 werknemers
Heeft de software gebruikt voor: Gratis proef
Bron van de reviewer

Great system

5 3 jaar geleden

Pluspunten:

It is a great system to start, if you need a powerful, easy and simple service desk and asset management, MINT is the one. It also handles more features like SLA and full ITSM. It is very easy to communicate with customers having all communication in their chat view.

Minpunten:

I like everything is very helpful and easy

Rolando G.
Rolando G.
COO in Spanje
Geverifieerde LinkedIn-gebruiker
Animatie, 2-10 werknemers
Heeft de software gebruikt voor: 6-12 maanden
Bron van de reviewer

Very good tool

5 12 maanden geleden

Opmerkingen: Very happy with the software and the service.

Pluspunten:

During our periods using it, it was very simple and organized software to cover our needs.

Minpunten:

Some graphic designs of the interphase could be improved.

Constance K.
Supervisor in Canada
Bankwezen, 10.000+ werknemers
Heeft de software gebruikt voor: 6-12 maanden
Bron van de reviewer

Excellent

5 2 jaar geleden

Opmerkingen: Very professional and fantastic service

Pluspunten:

Very flexible. Asset management combined with service desk in a really good way. Chat oriented communication.

Minpunten:

At the beginning it might be difficult to understand the whole concept of the system but once you get into the details it occurs that it's really powerful in terms of configuration and adoption to the organisation in which it works.

Reactie OPGK RZESZOW

2 jaar geleden

Thank you for reviewing us. We are working hard to improve the overall onboarding experience.

Maria fabiola G.
Maria fabiola G.
VP Business Analysis SR Manager in Mexico
Geverifieerde LinkedIn-gebruiker
Financiële dienstverlening, 10.000+ werknemers
Heeft de software gebruikt voor: Gratis proef
Bron van de reviewer

Very usefull

5 vorig jaar

Pluspunten:

Its easy and intuitive To use . Friendly interfase Without any doubts its a excellent sw option

Minpunten:

Nothing to add at this moment .... thanks

Mohd azfar M.
Application Consultant in Maleisië
Informatietechnologie en -diensten, 11-50 werknemers
Heeft de software gebruikt voor: 1-5 maanden
Bron van de reviewer

Great new comer

4 2 jaar geleden

Pluspunten:

Ease of use. Chat oriented communication.

Minpunten:

As the system is new, not all features available but current features already enough for helpdesk and asset management.

Reactie OPGK RZESZOW

2 jaar geleden

Thank your for your review. We are working hard to improve our solution.

Nicholas M.
Analyst in Canada
Computersoftware, 5.001-10.000 werknemers
Heeft de software gebruikt voor: 1-5 maanden
Bron van de reviewer

Great software

4 2 jaar geleden

Pluspunten:

Breaks down something as complicated as asset management into a relatively easy concept to understand and implement within a company.

Minpunten:

Initially tough to figure out. There is a steep learning curve