HelpDesk reviews

"Helpdesk"

Pluspunten: I'm very happy with Helpdesk, it solve our support problems, recommended. Like that they keep me posted when they implement some features I requested / wished through their support.

Minpunten: For now nothing particular, it's a young product, so limited in features, but they add features week by week.

"Better than the rest!"

Opmerkingen: We've used Salesforce Service Cloud, Zendesk, Groove and a slew of others. The team at Helpdesk has built a functionally rich solution that doesn't require a degree to understand how to operate. We're able to manage tickets in a clean and visually minimal environment and get information without needing to execute multiple clicks. Definitely recommend this solution for teams of all sizes.

Pluspunten: Super easy to get up and running and start managing customer support inquiries. The support team at HelpDesk is very attentive in addressing any questions.

Minpunten: Tighter integration with LiveChat when we selected the software would have been great, but that has since been rolled out.