RUN Powered by ADP reviews

Powerful Enough for Large Companies

Opmerkingen: Paying employees weekly or biweekly has been simplified.

Pluspunten:

I've used a few payroll companies during my time but ADP always seems to be the most dependable and reliable.

Minpunten:

With convenience is going to come cost. However, the newer level additions have made programs more customizable and tailored to individual business owners.

Great Customer Support

Opmerkingen: Overall my experience with Run by ADP has been very positive. I will continue to use this software and will recommend to other business associates.

Pluspunten:

The best part about Run by ADP is the customer support. They are available and have short wait times to speak with someone. They are super helpful and take the time to walk me through the software functionality. Additionally the software is relatively user friendly and simple to deploy. It makes payroll so simple!

Minpunten:

There isn't anything that I don't like about the software. It has the features and functions that I look for in a payroll processing system.

Ease of use is the Best feature

Opmerkingen: I would highly recommend it for ease of use! It’s one of the easiest programs to use and is employee friendly

Pluspunten:

I love how easy it is to use! You can do the onboarding or have your employee do it! I have looked at other, cheaper options but this system is really a no brainer!

Minpunten:

If you have questions the customer service Dept is not great! Overall I find ADP to be lacking in the customer service area! I reach out to other school owners who use ADP for help, for the few times I’ve had questions or concerns

Quit ADP because of their "security"

Opmerkingen: So, when I decided to leave ADP, they didn't file my quarter 1 even though I changed right at the end of quarter 1. Thus resulting in my filings being late, late fines, headaches, etc. I would not recommend ADP to anyone I care about.

Pluspunten:

ADP has some positives. Their customer service is always polite and helpful. Otherwise, hard for me to say much positive.

Minpunten:

ADP must be the only software company in the world that hasn't resolved what is a very simple issue. If one of my employees forgot their password and could not log in to see their paystubs, I, the administrator, had to call ADP to get it resolved. Their is no option for employees to call customer service themselves to fix it. ADP always stated that this was for "security reasons," which I find hard to believe, as every other company has figured this out. I kept ranting at them and finally they gave me a code to give to any employee that was locked out to prove they had permission to see their paystubs. Next time it happened, I gave the code to the employee, and ADP still called me to make sure they had permission. That was the last straw! I am a business owner and administrator, my time is too valuable to be calling them all the time when this is absolutely resolvable.

Expensive but good

Opmerkingen: Overall satisfied with ADP, but switching to another provider that has a better timekeeping tool to save me ttime and money.

Pluspunten:

Easy to use and get up to speed. Simple and easy to run payroll. Love that the system reminds you when you need to run payroll. Support is also good when needed. Most questions are answered quickly. Love not having to worry about filing payroll taxes, etc. ADP does all this for you which saves a small business owner lots of time that would spent on these things.

Minpunten:

Timekeeping app was not great and expensive compared to other payroll providers. The integration with QuickBooks is clunky and makes it hard to categorize payroll the way we need to track it for costs.

Stale product, but flexible payroll processing

Opmerkingen: It is a competent system as long as you only need to access it from a desktop browser. The pricing is “OK” for wholesale clients with more than 5 employees.

Pluspunten:

It is very easy to make on the fly adjustments to paychecks, such as overriding the amount of withholding, recording an advance repayment, etc. Overall the system is easy to use. The payroll for my accounting firm is free, which is appreciated.

Minpunten:

In 2022 one STILL cannot access the Run Oayroll website from a mobile phone. This is inexcusable and something I have been asking them to correct for more than 15 years. The site automatically redirects to the mobile app, which still, after 15 years, can’t be used for wholesale accounts like mine. It is beyond aggravating.

One of THE BEST!

Opmerkingen: Overall, it has been great - definitely exceeded my expectations regarding what they can do other than just payroll.

Pluspunten:

Ease of use, customer support, features of the product

Minpunten:

The fact that only SOME things can be completed from the App

Great!

Opmerkingen: I love all features available to me and it is worth the price.

Pluspunten:

Support from customer service. They actually expressed wanting to work with me. Went out of their way to get me started.

Minpunten:

Nothing. I have honestly been impressed.

My Review of RUN by ADP

Pluspunten:

The ease of entering payroll, the ease of keep tracking of jobs and tasks worked.

Minpunten:

Sometimes the vacation tracking isnt exactly correct. Need to make changes to it pretty much all the time

ADP Run User

Opmerkingen: Overall experience is a very positive one. It does everything I need to make running payroll easy for me.

Pluspunten:

I love the chat feature. If I ever need anything they are always there to help. Paid Time Off tracking is very useful.

Minpunten:

There is nothing that really that I can think of that I don't like.

Don't do it!

Opmerkingen: I have had nothing but problems with ADP. I am not a fan. I think that there are better alternatives like Quickbooks Payroll service. ADP has screwed up an employees wage garnishment resulting in fees. Their PTO tracking has limitations and the customer service is ridiculous.

Pluspunten:

There isn't much I like about this software. I think it isn't rocket science so a beginner could navigate it.

Minpunten:

It has major limitations. Support is difficult to get ahold of. The company tries to sell you unnecessary products through scare tactic emails (ex. you are not in compliance).

Run Powered By ADP Is So Easy To Use!

Opmerkingen: I save so much more time using RUN by ADP for payroll and employee management. It takes a lot off of my plate and the fact that I can access it from anywhere is a wonderful bonus. The app works so well on my phone that I've processed payroll while out of town many times with no trouble at all. Payroll should be quick, simple, accessible and ADP RUN delivers on all of those needs.

Pluspunten:

The ADP Run payroll platform has been making my life as an office manager easier since 2011. I recommend it to anyone asking about payroll platforms and I hope my office never changes. There are so many behind the scenes things that RUN does for you, like the pesky calculations to see which part-time employees qualify as full-time and have to be counted for the ACA insurance requirements. Done! ADP does that time equivalency for you! State new-hire reporting? ADP does that for you too. Entering employees and processing payroll is a breeze! The payroll reports are thorough and the W-2 processing and mailing is all done by them as well. If you haven't used ADP before then do yourself a favor and call them, you won't regret it.

Minpunten:

My main complaint would be on the employee side of the software. Employees can access their paycheck stubs through a platform called Employee Access. I like that it's available and I can manage it on the RUN side but sometimes the website is buggy. The employees say the app on their phones works better than the website. So you will have to reset passwords at times. I hope ADP addresses the glitches with that website.

Solid HR Platform

Opmerkingen: Overall, we find ADP RUN to be useful and a pretty good value for the money. It saves us time and works as expected 99% of the time with no downtime. ADP has really good customer service and we've enjoyed the integration with the retirement services. RUN is robust and offers a lot of different, useful features.

Pluspunten:

We've been using ADP RUN for a few years now and have enjoyed our experience with the system. It makes payroll a breeze and provides our staff members with an easy-to-use timecard and information portal, which allows them to see their pay stubs, W-2s, and retirement balances. Errors within the system are rare, and the ADP customer service team is extremely responsive if any issues do arise. W-2 forms are generated automatically for us to mail out and ADP also helpfully files tax and employment reports, which saves a ton of time. An added bonus is the fact that RUN integrates with ADP's retirement services division, so employees can make changes to their deferral percentages and investment options directly through the Employee Access hub. We've also found the HR411 feature to be useful for basic HR queries, particularly when certain forms are needed. It's a good resource.

Minpunten:

Every so often, the Employee Access hub seems to glitch and prevents some employees from reaching their accounts. I've found that this can sometimes be rectified with a cache clear or even opening the Access portal in a different browser, but overall this is a relatively minor issue and it can be quickly cleared up in most cases. ADP also has a bit of a habit of having random salespeople reach out from time to time to attempt upsells rather than a dedicated account manager (we do have a dedicated manager, but the upsells are usually pitched by others).

Reliable, easy, and great customer service

Opmerkingen: It's extremely user friendly, employees can log in to see pay stubs and reports about their pay, customer service is exceptional, and it's not very costly, considering the amount of time it would take me to do this on my own.

Pluspunten:

I've had to rely on customer support a few times, whether for questions or the occasional mistake in processing. I've never had an issue that wasn't solved within five minutes. I can open a chat or give them a call, and they either fix it for me or teach me what I need to know. I'm sent a reminder when it's time to run payroll. I especially like that any of the reports can be exported to Excel.

Minpunten:

Once you submit a payroll, you can't edit it. It would be nice if you could complete a payroll, then view some of the resulting reports to identify an errors, then submit it. But, once you click submit, you have to get support involved to change anything. Also, though it's very easy to export any report to Excel, they are formatted to be viewed, not necessarily used for analysis. For example, a report might have multiple occurrences of column titles in the same column as numerical data, in addition to having subtotals in the same column as data. Employee name and date appear above each data set and not on the same row as the data.

Run by ADP makes payroll super easy! Payroll takes me less than 10 minutes with a staff of 30!

Pluspunten:

What I like best is how simple and user-friendly it is. The ease of initially setting up an employee can't be beaten. I especially love how fast I get payroll done. Run takes all the guesswork out of payroll. I simply approve what RUN has already done and submit. Payroll is just that easy! Plus I can easily access any payroll, employee or tax document. The best part, if I make a mistake their staff is incredible at finding a solution! They're friendly and very knowledgeable. I highly recommend using Run in conjunction with ADP's ezlabor. You';re employees clock in and get paid under the same system which saves even more time!

Minpunten:

The only flaw I can is that if an employee puts in their 2 week notice, for example, you cannot add it to run in advance. You have to wait until the employee is no longer clocking in/out to update their information. It would have saved a step to be able to put it in immediately when they give notice.

Glad we went back to ADP

Opmerkingen: Very positive experience - from product functionality to customer support

Pluspunten:

ADP works as advertised. Payroll is easy to run, reports are bundled and stored online for easy access. We really love the Employee on-boarding self service feature as it saves us a lot of time and helps minimize errors.

Minpunten:

Not much to dislike - We want to use the HR module but due to cost issues, we will hold off on that. I had the trial run and really liked the Doc Vault features.

The product is getting better over time.

Pluspunten:

The product is a good product, money value is cost effective, informative, easy to understand. I have used ADP for about 23 years. I have seen several products that were used. Technology moves fast and this product provides future assurance of meeting the technological needs that businesses will be looking for to help run their payrolls. Education of the product and how it links into the unemployment office and keeps records on our employees and their payroll tax needs is also very important The reports that are offered can provide endless data. I am appreciating all these features available to me as I focus on running the company as well. I need quick, friendly and understanding customer service attendants that can help with my unique needs for my employees. It is a product that NEVER CLOSES and this is invaluable as my hours of work never close. Thank you for all the support that is at my fingertips. I would not want it any other way. A product I can count on!

Minpunten:

So many functions on one page that it sometimes loses its value of finding the right page for the right need. Maybe more pages with less on each page would make a person that is just starting out with ADP feel that it is more user friendly product.

Amazing Sellers but after you sign it is a total mess

Opmerkingen: The person who sold this to me was great answering questions and said that he will be my point of contact is I needed anything after I sign up. Well… once the first problem started be disappeared…. And when he dis answer he was mas I reached out. Adp was collecting my state taxes but not sending them to the state, they said I never submitted my documents (which I did) and it was on my to fix it. Price changes without a formal notification.

Pluspunten:

You can run it on an app anywhere you are.

Minpunten:

The customer service is pretty slow, lots of [sensitive content hidden] and never happened.

ADP Review

Opmerkingen: Overall, ADP is a great software. We used it at a prior job for running payroll and it works great. We were able to pull the reports that we needed and run payroll seamlessly. ADP's support staff was very friendly and helpful with any questions that we had.

Pluspunten:

ADP has a lot of good benefits to the user. First off, the user interface is easy to use. It is fairly easy to learn the system and start navigating its menus. Second, the system is very accurate as one would expect. It makes running payroll fairly easy. It allows users to house employee data and then using that data when running payroll.

Minpunten:

The one con (if you can call it a con) would be that you would have to have some training on how to use the system to get the most benefit out of it. It isn't a system that you can just sit down and play with it for a few hours and be an expert at using it.

ADP: The Ultimate Payroll Solution

Opmerkingen: I wish I could go back to RUN or upgrade to Workforce Now. ADP 411 still helps me when I call needing advice or information and I'm not even a customer anymore. I have zero complaints about ADP. From the service to the functionality to the design, they have always delivered excellence in my experience.

Pluspunten:

It's simple enough to navigate even if you haven't used RUN before. The features are organized in a way that makes sense, and if you have any trouble you can always call and someone will help you. The support is hands-down the best "feature" because ADP service is above and beyond what you get elsewhere. The guidance they offer is sound and they do everything they can to seek more informed recommendations if you ever have a grey-area question. They also prepare filings on time and without error.

Minpunten:

The only thing I disliked was that we outgrew RUN at my current company and had to upgrade to a solution that suits businesses with 50+ FTE headcount. ADP does offer other platforms that serve a larger scale, so it's not a big deal as long as you upgrade to another ADP product. I would never recommend switching to another provider. It's been a nightmare for me to be forced to work with a new company which I won't name here. You can't even call them a competitor because they do 5% of the work ADP did for me and they charge twice the price.

Run will help your small business

Pluspunten:

It is very user friendly. For small business it gets the job done. I would encourage everyone to get their HR support and the legal club. That gets you access to lawyers for a 30 minute consultation and can help you make the right decision for your company. Payroll, taxes, garnishments, and more become very easy to do when you have Run.

Minpunten:

After you get over 50 people it's limitations start to become apparent. Sometimes the system glitches and a raise you put in doesn't happen on the paycheck. The customer support is often not based in America but it isn't terrible. The worst part about the customer support are they waits, but over the past few months they have gotten shorter.

Difficult to Navigate

Pluspunten:

Simple to run payroll, and easy to find certain reports

Minpunten:

Support is very difficult to find, the payroll grid is so big you need to scroll sideways if you have several deductions or additions for payroll. Also, adding a new employee requires certain points of information and will not let you send to the employee to complete until you have all the information, there is also no way to resend to the employee without deleting and restarting the whole process.

RUN is Awesome!

Opmerkingen: As a small business with 3-5 employees, you might not think of ADP RUN, but it's great! I deal with customer service weekly and use the RUN app almost every day. It is an excellent tool for my small business!

Pluspunten:

I have been using RUN since 2009 and what I most like is how user-friendly and easy it is to use as well as providing detailed easy to manage and download reports. Also, RUN provided all the needed records for the cares act(PPP), which was a huge help with the loan process. Lastly, I also frequently use the mobile app, a great feature I do enjoy. Very happy to refer RUN!

Minpunten:

As of yet, not much! RUN has been a great tool for many years and have not found anything I didn't find helpful.

Using ADP

Opmerkingen: We are able to run payroll without having to call anyone, I can do it from home or vacation. It has proven to be easy to use the software. I have been able to call customer support and accomplish all the things quickly and efficiently over the phone. It has been a good experience so far. I am pleased so far.

Pluspunten:

I am new to ADP so I am still learning. It has been very easy to maneuver through payroll. I have been able to make changes and add things with very little trouble. I like it so far and the customer service is good also when you do not know just what to do.

Minpunten:

I have not found too many things I don't like about it. The only thing I can think of is when I signed up I was talking to a sales Rep who led me to believe he was my go-to person for all problems. He was very helpful in the set up process but when I needed customer service he was not thee for me. It would be nice to have a representative to call with my questions.

All-inclusive payroll solution

Pluspunten:

ADP offers to take a lot of the work off your hands - 401k administration, tax reporting, new hire reporting, compliance testing. Makes it easy to have remote employees in multiple states.

Minpunten:

The interface is old. Very text-based. Also, there are almost too many ADP solutions, employees get confused which site they are supposed to be logging into. ADP solutions also seem to cross wires here and there because there has been a few times where I have logged into RUN and it brings me to a random ADP page. I try again and it works correctly.