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Over Sitejabber

Met Sitejabber Business Suite kun je zakelijke en productbeoordelingen verzamelen, beheren en delen om je bedrijf te laten groeien en vertrouwen op te bouwen.

Meer informatie over Sitejabber

Pluspunten:

Sitejabber has allowed me to have positive recommendations added to my website without me having to risk cost at the start up stage.

Minpunten:

Complex options sometimes would get stuck to proceed to next page.

Beoordelingen van Sitejabber

Gemiddelde score

Gebruiksgemak
4,6
Klantenservice
4,3
Functies
4,5
Prijs-kwaliteitverhouding
4,1

Waarschijnlijkheid van aanbeveling

8,0/ 10

Sitejabber heeft een totaalscore van 4,5 van 5 sterren op basis van 64 gebruikersreviews op Capterra.

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Reviews filteren (64)

Ryan Samuel
Ryan Samuel
Nurse II in Filipijnen
Geverifieerde LinkedIn-gebruiker
Ziekenhuis- en gezondheidszorgbranche, 11-50 werknemers
Heeft de software gebruikt voor: 2+ jaar
Bron van de reviewer

A Website That Saved Me From Scams

5,0 2 jaar geleden

Opmerkingen: I've earned many times on different online opportunities because of their reviews. I can determine whether they are scam or not. Sitejabber for me is phenomenal.

Pluspunten:

I am using Sitejabber as a review website to see different online opportunities that will not fool me. For many years I've been using this and they have very accurate in reviews. In the past, I have been scammed many times because I don't know this yet. They have high standards in reviews which is very helpful in finding the legitimate and scam online opportunities. Whenever I search for an online opportunities, I always go to this website and check their reviews. This website is a gold for me.

Minpunten:

There is nothing I don't like about this website because it saved me from different online scams lurking across the internet.

Benjamin
Marketing Analyst in VS
Schoolleiding, 51-200 werknemers
Heeft de software gebruikt voor: 6-12 maanden
Bron van de reviewer

Eerder overwogen alternatieven:

Excellent value, and the best response rate I've seen.

5,0 4 jaar geleden

Opmerkingen: From implementation, to everyday use, we have had excellent experiences with Sitejabber, it's services, results, and employees.

Pluspunten:

Our driving factor for switching to Sitejabber after using three other review services for years, was simply that it proved to be an effective all-in-one solution that drove better results that the other three services combined. It was the most expensive of the four, however, since it allowed us to save by rolling everything into one platform, this was an obvious choice.

Minpunten:

The on-site badging could be more useful if it was smaller, and on a transparent background.

Reactie Sitejabber

2 jaar geleden

Hey Benjamin. We're thrilled to hear how Sitejabber has helped you increase results. Thank you for sharing your experience.

Matthew
Director in Indonesië
Detailhandel, 2-10 werknemers
Heeft de software gebruikt voor: 2+ jaar
Bron van de reviewer
Bron: SoftwareAdvice

The WORST tech company I have had the displeasure of dealing with.

1,0 3 weken geleden Nieuw

Opmerkingen: Anyone that is considering paying for or using Sitejabber's services—I would heed caution and consider other review platforms. Be careful of unethical business practices, lock-in contracts and blackmail to continue using their services. Probably one of the worst experience I have ever had with a tech company as a small business owner. We spent thousands of dollars to use their services to collect reviews through their platform from mid 2021 to mid 2024. After deciding to discontinue using their services—almost 2-3k of our 5 star reviews were removed from our profile, and we were left with an extremely poor business rating due to their broken rating system. We requested Sitejabber to remove our listing from their site, fix our listing or refund us the money that we spent to use their services. They took no accountability, refused to remove our listing and then said the only solution to fix the issue is to continue paying full price for their services with a 1 year lock in contract? Now we are left with no other option, and unfortunately forced into continue paying for the services.

Pluspunten:

That it had a great process for collecting and soliciting reviews.

Minpunten:

Their lock-in contracts, unethical business decisions, lack of support / accountability for their clients and

Kevin
CEO in VS
Computersoftware, 2-10 werknemers
Heeft de software gebruikt voor: 1+ jaar
Bron van de reviewer

Pretty good reviewing platform

4,0 4 jaar geleden

Opmerkingen: If you want a reviewing system that is reliable and amazing at preventing fake stuff, go with them.

Pluspunten:

Hi like how serious they take reviews. They have standards and verification like requiring actual proof before letting someone post a review. They have a system that really puts pressure on anyone who tries to do fake reviews. I really love that about them, they take fake reviews seriously.

Minpunten:

It just doesn't seem too mainstream or used as much as Yotpo or TrustPilot. They sadly seem to be a rarely used reviewing platform so they aint suggested.

Reactie Sitejabber

2 jaar geleden

Kevin, thanks for reviewing your experience - we appreciate your feedback. We're so glad you've found our site helpful.

Mateo
Owner in VS
Consumentengoederen, 2-10 werknemers
Heeft de software gebruikt voor: 6-12 maanden
Bron van de reviewer

Great tool!

5,0 4 jaar geleden

Opmerkingen: I've been using Sitejabber to gather reviews for my small business for a year now and I'm very happy with it.

Pluspunten:

Once it's set up, it runs itself. There's very little work to do after you've installed their features.

Minpunten:

Setup was somewhat difficult for me as I don't have a lot of experience with coding. However, I had help from Sitejabber every step of the way. It was intimidating at first but actually ended up being a very simple process.

Reactie Sitejabber

2 jaar geleden

Hi Mateo. Thanks for sharing your experience - we really appreciate your feedback. We're so glad you've found our platform easy to use.

Geverifieerde reviewer
Geverifieerde LinkedIn-gebruiker
Internet, Zelfstandig ondernemer
Heeft de software gebruikt voor: 2+ jaar
Bron van de reviewer
Bron: GetApp

Sitejabber deletes years of genuine reviews when you do not pay.

1,0 2 jaar geleden

Opmerkingen: Sitejabber scam: I collected over 150 legitimate reviews for 12 years. Sitejabber notices your success & pressures you to subscribe to their (totally unnecessary) "review collection tools" costing $1000's.When you decline the subscription, the Sitejabber scam algo suddenly decides most of your reviews (which have been there for years) are not genuine and are deleted. They don't even notify or inform you.Proof with screenshots of communication with customers is rejected. However if you pay, you can create fake reviews, no problem.Don't waste your time.

Pluspunten:

Nothing. I wasted years gathering genuine reviews

Minpunten:

Sitejabber deletes years of genuine reviews when you do not sign up to pay for their subscription services - they will favour companies in your category who are paying to ensure you fall down the list. Sitejabber will ignore the evidence you provide to prove your reviews are from genuine customers, if you do not pay their subscription

Stephen
Stephen
Developer in Kenia
Geverifieerde LinkedIn-gebruiker
Computer- en netwerkbeveiliging, Zelfstandig ondernemer
Heeft de software gebruikt voor: 1-5 maanden
Bron van de reviewer

Sitejabber: Online Reputation Done Right

5,0 2 jaar geleden

Opmerkingen: Sitejabber lets me know how well a website's rate is before transacting with them. It is easy to use and has powerful search features to enable me to narrow down my selection.

Pluspunten:

- Easy review management- Reputation management tools organized and within access.- Easy to use and interact with.- Powerfully detailed dashboard.

Minpunten:

The negative feedback section can be improved.

Reactie Sitejabber

2 jaar geleden

Hey Stephen, thanks for the review - and for noticing our detailed dashboarding. We're delighted you found our platform easy to use too. We'd like to learn more about your suggestions, so we can pass them along to our Product team. If you could, please reach out to us at [email protected].

tomer
tomer
Natural health Bag in VS
Geverifieerde LinkedIn-gebruiker
Internet, 2-10 werknemers
Heeft de software gebruikt voor: 2+ jaar
Bron van de reviewer

Great review site

5,0 6 jaar geleden

Opmerkingen: in general good reliable service that is there for long time

Pluspunten:

We are usign their free plan but this plan still provides you good options on how to deal with negative reviews

Minpunten:

their fake review monitor doesn't always work

Reactie Sitejabber

2 jaar geleden

We're happy to hear how Sitejabber has helped you manage reviews. Thank you for your feedback.

Matt
Matt
Owner in VS
Geverifieerde LinkedIn-gebruiker
Design en ontwerp, Zelfstandig ondernemer
Heeft de software gebruikt voor: 1+ jaar
Bron van de reviewer

Great functionality

5,0 6 jaar geleden

Opmerkingen: Sitejabber makes it easy to automate customer review requests and displaying reviews for incoming customers.

Pluspunten:

Easy to use and automate. It’s basically a “set it and forget it” type of app.

Minpunten:

Personalizing functionality is behind a paywall but that’s less of a con and more of me being cheap.

Reactie Sitejabber

2 jaar geleden

Matt, we're thrilled to hear you found Sitejabber easy to use. Thank you for sharing your experience.

Jeffrey
Jeffrey
Web Developer/Designer in Canada
Geverifieerde LinkedIn-gebruiker
Informatietechnologie en -diensten, Zelfstandig ondernemer
Heeft de software gebruikt voor: 6-12 maanden
Bron van de reviewer

Good website for customers

3,0 3 jaar geleden

Pluspunten:

- Very easy process to upload reviews to the website - Nice user interface - Huge catalog of websites reviews

Minpunten:

- Sometimes reviews can be overtly negative and I find that my experience is way more positive than the reviews.

Reactie Sitejabber

2 jaar geleden

Jeffrey, thanks for sharing your experience - we really appreciate your feedback. To allow for full transparency, we don't prevent reviewers from leaving negative feedback and we welcome all perspectives.

Alex
CEO in Hongarije
Consumentengoederen, 2-10 werknemers
Heeft de software gebruikt voor: 2+ jaar
Bron van de reviewer

They are greedy

1,0 2 jaar geleden

Pluspunten:

Easy to use interface and has good SEO for searches.

Minpunten:

They do not allow you to ask your customers to write reviews on Sitejabber. If they see that the reviewer came from you, they will block it. If you want to unblock positive reviews from your customers, you must pay them for their expensive plan...

Reactie Sitejabber

2 jaar geleden

Hey Alex, there seems to be a misunderstanding. We allow businesses to send up to 50 review requests on our free plan. To allow for full transparency, we don't prevent reviewers from leaving any kind of feedback, positive or negative. The only reason a review would be removed is if it violates our Terms of Service (you can learn more here: https://www.sitejabber.com/faq#remove). Please contact us at [email protected] if you're unable to request reviews. Thank you.

Bernardo
Director in Brazilië
Detailhandel, Zelfstandig ondernemer
Heeft de software gebruikt voor: Gratis proef
Bron van de reviewer

Reliable Source for Consumer Feedback

5,0 2 jaar geleden

Pluspunten:

I have used Sitejabber for checking reviews on various companies before making purchases. I find the platform user-friendly and the vast database of reviews helpful in making informed decisions. Overall, I highly recommend it as a reliable source of consumer feedback.

Minpunten:

While I generally have a positive experience with Sitejabber, one potential drawback is that not all reviews on the platform are verified. Some businesses have been known to post fake positive reviews, while others have been accused of suppressing negative reviews. As a result, it's important to take some of the reviews with a grain of salt and to look at multiple sources before making a purchasing decision.

Reactie Sitejabber

2 jaar geleden

Hi Bernardo, we understand your concern – the more popular the review platform, the more it attracts fraudulent reviews. Sadly, every major review platform is dealing with this. While we have a team of moderators and use a sophisticated algorithm to detect patterns of fake reviews, we also rely on our community to flag suspicious content. We agree – users should consider reviews carefully when making purchasing decisions. Thanks for your feedback.

Francois
owner in Zuid-Afrika
Detailhandel, 2-10 werknemers
Heeft de software gebruikt voor: 2+ jaar
Bron van de reviewer

Sitejabber Review

5,0 2 jaar geleden

Pluspunten:

Easy to use and fairly easy to setup.

Minpunten:

It is extremely expensive to upgrade to the pro version - The exchange rate from the ZAR to the Dollar makes it unaffordable for a small business to upgrade. Maybe you can consider special pricing for countries with poor exchange rates.

Reactie Sitejabber

2 jaar geleden

Hey Francois, your feedback is very important to us. We will be evaluating our plans in the near future, thank you.

Ahmed
Web Developer in Egypte
Internet, Zelfstandig ondernemer
Heeft de software gebruikt voor: 1+ jaar
Bron van de reviewer

The best alternative for reviews management

4,0 2 jaar geleden

Pluspunten:

After trying sitejabber and other alternatives, I found this site to be the most reliable one in managing reviews and feedback from users. The site had several advantages:Ease of useThe free plan is suitableHigh number of users on the platform

Minpunten:

The site is not popular in some countries, so depending on the location of your target segment you my need to use another alternative.

Reactie Sitejabber

2 jaar geleden

Hi Ahmed, thank you for taking the time to review us. We're glad you found Sitejabber easy to use and reliable.

Idan
owner in VS
Detailhandel, 2-10 werknemers
Heeft de software gebruikt voor: 6-12 maanden
Bron van de reviewer

I wish they didn't charge a contract

5,0 2 jaar geleden

Pluspunten:

I entered a contract just to get help with reviews. Ended up not using the services

Minpunten:

They charge to help with removing reviews.

Reactie Sitejabber

2 jaar geleden

Hey Idan, thanks for the review. Please reach out to us at [email protected], we're happy to help you leverage all of the great features on our platform. Btw, we don't charge businesses to take down reviews. Removal of negative reviews can be done if the reviewer violates our Terms of Service – see https://www.sitejabber.com/faq#remove

Randy
Owner in VS
Consumentendiensten, Zelfstandig ondernemer
Heeft de software gebruikt voor: 1+ jaar
Bron van de reviewer

Sitejabber . More productive than not. Allows the people the opportunity to be heard.

5,0 2 jaar geleden

Opmerkingen: I have enjoyed using sitejabber to read the reviews and write reviews for other companies.

Pluspunten:

There are more pros than cons to this software. I like that people can select certain companies to review and that companies are allowed to respond objectively.

Minpunten:

There really wasn't anything to like the least in regards to the software. It is helpful all around to the customer and the company

Reactie Sitejabber

2 jaar geleden

Hey Randy, thanks for the review. We're delighted that you found our site helpful.

Geverifieerde reviewer
Geverifieerde LinkedIn-gebruiker
Internet, 51-200 werknemers
Heeft de software gebruikt voor: 1+ jaar
Bron van de reviewer

Not maintainable

4,0 6 jaar geleden

Opmerkingen: I really appreciated the customer support, they were friendly and helpful. I think Sitejabber is a service a company should only pay for if they have no other choice and have a high-volume of new clients monthly that they can pull reviews from. Companies with few new clients every month will find themselves paying for a services without seeing a ROI.

Pluspunten:

I like that Sitejabber allows you to bulk upload and send customized requests for reviews. I liked that you could moderate reviews and require that a reviewer provide proof that they've used your service.

Minpunten:

The biggest thing I did not like about Sitejabber is their rating model because your rating goes down not just for poor reviews, but also if you do not gain a review in the previous 30 day period. Also, once you've sent a request to one customer you cannot send them a request again in the future.

Linda
Regional Manager in Canada
Diergeneeskunde, 501-1.000 werknemers
Heeft de software gebruikt voor: 1+ jaar
Bron van de reviewer

Great tool!

5,0 2 jaar geleden

Opmerkingen: Great experience!

Pluspunten:

We like:Ease of use Features we needAbility to connect with clients

Minpunten:

Nothing comes to mind Sitejabber ticks all the boxes

Reactie Sitejabber

2 jaar geleden

Linda, we're pleased you've had a great experience using Sitejabber. We're thankful.

Pat
owner in VS
Rechtspraktijk, 2-10 werknemers
Heeft de software gebruikt voor: 2+ jaar
Bron van de reviewer

honest and reliable

5,0 2 jaar geleden

Opmerkingen: The site has reliable and honest reviews. Varying views and opinions are insightful.

Pluspunten:

It is easy to use. The views expressed are reliable and honest.They are helpful in making purchase decisions.

Minpunten:

Nothing is unlikeable about the software.

Reactie Sitejabber

2 jaar geleden

Hey, Pat! Thank you for your review. We're stoked that you found our site reliable and honest, that's exactly what we strive for. :)

ULYSSES
owner in VS
Automotive, Zelfstandig ondernemer
Heeft de software gebruikt voor: 1+ jaar
Bron van de reviewer

Love it.

5,0 6 jaar geleden

Opmerkingen: Having positive reviews about your customers experience definitely has driven our sales up. Giving potential customers that peace of mind.

Pluspunten:

Easy to use. Easy to install. Easy to customize.

Minpunten:

To remove any negative feedback you will have to pay.

Reactie Sitejabber

2 jaar geleden

We're happy to hear you found Sitejabber easy to use and customizable. Thank you for sharing your experience. Just a heads-up, we don't in any way charge businesses to take down reviews. Removal of negative reviews can only be done if the reviewer violates our Terms of Service – see https://www.sitejabber.com/faq#fake. Customers do get a "Resolution Window" that allows them to address any issues raised in a review.

Murray
Owner in VK
Detailhandel, Zelfstandig ondernemer
Heeft de software gebruikt voor: 1+ jaar
Bron van de reviewer

Sitejabber really improves my retail website

5,0 6 jaar geleden

Pluspunten:

It has to be said that price is king. As a small sole trader operation I couldn't afford to use the big review schemes, the price is out of my range. Sitejabber has allowed me to have positive recommendations added to my website without me having to risk cost at the start up stage

Minpunten:

It is unfortunate that the other add ons cost what they do when I only need them rarely. Maybe one time use cost would help

Reactie Sitejabber

2 jaar geleden

Thanks for sharing your experience - we appreciate your feedback. We're happy to hear that Sitejabber was both beneficial and cost-effective for you.

Alec
Owner in VS
Geverifieerde LinkedIn-gebruiker
Computerhardware, Zelfstandig ondernemer
Heeft de software gebruikt voor: 2+ jaar
Bron van de reviewer

Sitejabber is great for reviewing sites, an especially social media sites.

5,0 2 jaar geleden

Pluspunten:

Sitejabber is one of the few sites where you can do an honest review of a social media site free of the big tech collusion that tries to suppress public awareness of concrete examples of its censorship on social media sites. Sitejabber is also great for reviewing other sites as well, as for example those of businesses that engage in bad business practices. Sitejabber also allows you to post updates to reviews you've made, which is a very good feature.

Minpunten:

I've had no problems using the Sitejabber website.

Reactie Sitejabber

2 jaar geleden

Alec, thank you for sharing your experience. Your review made us very happy.

Zisis
SEO Manager in Griekenland
Draadloos, 2-10 werknemers
Heeft de software gebruikt voor: 2+ jaar
Bron van de reviewer

Great website for showing the success of your company

5,0 6 jaar geleden

Opmerkingen: I am very satisfied with Sitejabber. It is the main way that we show to users our satisfied customers.

Pluspunten:

Easy to receive reviews for your business.

Minpunten:

Nothing. I believe that the FREE version includes almost everything a business needs.

Reactie Sitejabber

2 jaar geleden

Zisis, thanks for sharing your experience - we absolutely appreciate your feedback. We're so glad you've found our platform helpful.

Misty
Owner in VS
Detailhandel, 2-10 werknemers
Heeft de software gebruikt voor: 2+ jaar
Bron van de reviewer

Perfect tool!

5,0 6 jaar geleden

Opmerkingen: I will definitely always recommend this to my fellow business owners!

Pluspunten:

Sitejabber is the perfect tool for my business! The app is so easy to use and I’ve never had any issues!

Minpunten:

I love it all! There really is nothing I can complain about!

Reactie Sitejabber

6 jaar geleden

Thanks for the great feedback Misty! We are so happy to hear that you love using our review tools.

Nicole
Order Processing Coordinator in VS
Geverifieerde LinkedIn-gebruiker
Detailhandel, 51-200 werknemers
Heeft de software gebruikt voor: 2+ jaar
Bron van de reviewer

Identify and fix problems with your company with ease

5,0 6 jaar geleden

Opmerkingen: Before Sitejabber our customers would leave their reviews and we wouldn't be able to really address or personally reply to them unless they came directly to us. Now that we have this wonderful software we have access to customer issues and complaints and are able to individually respond to them accordingly which results in overall happier customers and a better experience for them.

Pluspunten:

Sitejabber has allowed my company to identify and resolve issues that customers may have had in order to optimize our overall customer experiences and better our company as a whole.

Minpunten:

False reviewers that drop review scores.

Reactie Sitejabber

2 jaar geleden

We're thrilled to hear how Sitejabber has helped you optimize your customer experience. Thank you for sharing your feedback.