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Over CloudTalk

CloudTalk is een cloudgebaseerd telefoonsysteem voor ondersteunings- en verkoopteams. Dit platform maakt bellen eenvoudig en leuk! Ontvang je GRATIS proefversie vandaag nog!

Meer informatie over CloudTalk

Pluspunten:

I like how easy it is to just add numbers from the CRM to this product and make easy calls. It logs the calls and SMSs easily when integrated.

Minpunten:

Inability to leave comments on a call for posterity.

Beoordelingen van CloudTalk

Gemiddelde score

Gebruiksgemak
4,5
Klantenservice
4,3
Functies
4,3
Prijs-kwaliteitverhouding
4,2

Waarschijnlijkheid van aanbeveling

8,1/10

CloudTalk heeft een totaalscore van 4,4 van 5 sterren op basis van 263 gebruikersreviews op Capterra.

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Reviews filteren (263)

Eyituoyo
Eyituoyo
Linux System Admin in Nigeria
Geverifieerde LinkedIn-gebruiker
Informatietechnologie en -diensten, 2-10 werknemers
Heeft de software gebruikt voor: Gratis proef
Bron van de reviewer

intruitive for Both Admins and Users

5,0 5 jaar geleden

Opmerkingen: There are few companies that earn our respect in both terms of service and after-sales support and Cloudtalk has really impressed us. We see ourselves doing business with them for the foreseeable future.

Pluspunten:

One of the most difficult issues with adapting to new software is not just getting the administrators to like and accept the software but to also get the final users of the solutions (support team) to use it with minimal setup and a short learning cycle. It was so easy for staff to make use of it right out of the box that we were running literally within minutes. Also as a Systems Administrator, nothing is better than having a clean interface to work with, you get a quick summary right on your dashboard and any function or feature you need is within easy reach. Plus with the support staff helping to iron out any and all issues that pop up, which was very few (was mostly our fault - a bad internet), we were more than happy having it as our default solution moving forward.

Minpunten:

For now, I don't think there is anything negative I have to say about Cloudtalk. Would love to pick a number from a selection but that's not a con.

Pedro
Marketing & Growth Ops in Portugal
Financiële dienstverlening, 51-200 werknemers
Heeft de software gebruikt voor: 1+ jaar
Bron van de reviewer

Best All in One tool regarding communications

5,0 7 maanden geleden

Opmerkingen: Very good. Execelent Integrations and support.

Pluspunten:

In our company we try to always automate everything. And with Cloudtalk, using their integration with Hubspot / Make.com / API, we can easily do multi touch using their services: Send automatic SMS's, voicemails and even call dials.

Minpunten:

The option to send MMS inside Europe. It's not possible yet.

Eerder overwogen alternatieven: Aircall

Redenen om over te stappen op CloudTalk: Less expensive and more options / integrations

Enrico
Customer Service Manager in VS
Informatietechnologie en -diensten, 51-200 werknemers
Heeft de software gebruikt voor: 2+ jaar
Bron van de reviewer

Best Business Phone - CloudTalk

5,0 2 maanden geleden

Pluspunten:

I like that it is a great business phone system It comes with amazing VoIP features and also makes call tracking easy

Minpunten:

With CloudTalk, it has been smooth managing business calls.

Andres
Recruitment Manager in Colombia
Outsourcing/Offshoring, 1.001-5.000 werknemers
Heeft de software gebruikt voor: 2+ jaar
Bron van de reviewer

Unreliable tool for small businesses that do not work 24/7

2,0 vorig jaar

Pluspunten:

The waiting time for the phone lines is short. That is the main positive thing

Minpunten:

Reception is unstable.assigning a caller ID takes over one month.they will do unexpected maintenance during the middle of the night, without asking/advising their night-users about itCustomer service is awful.

Eerder overwogen alternatieven: RingCentral MVP

Redenen om voor CloudTalk te kiezen: Cloudtalk includes an option for SMS's

Reactie CloudTalk

vorig jaar

I'm sorry to hear about your disappointing experience with us. It's always our intention to provide great customer service and useful, transparent advice. Please accept our sincerest apologies that we didn't live up to your expectations on this occasion. I'm thankful that you reached out to share your experience as your valuable feedback helps us to improve our processes and better serve our clients. Please reach out to us at [email protected] to discuss how we can make this right.

Victor
Customer service developer in Finland
Administratie, 2-10 werknemers
Heeft de software gebruikt voor: 1-5 maanden
Bron van de reviewer

Well functioning and good integration with HubSpot

4,0 4 jaar geleden

Opmerkingen: We are able to better document our communication with customers in HubSpot. We are able to get more data on our communication

Pluspunten:

Integration with HubSpot allows for all of the information to be documented in HubSpot. This allows for recording calls on tickets and getting call analytics for the reports dashboard in Hubspot

Minpunten:

The customer service was sometimes slow to respond or did not have answers for my questions. We have encountered some bugs with the service but they have not been critical and were fixed very quickly after giving information.

Eerder overwogen alternatieven: Twilio Flex

Redenen om voor CloudTalk te kiezen: Freshcaller did not have a good integration for hubspot

Overgestapt van: Twilio

Redenen om over te stappen op CloudTalk: Ease of use and ease of deployment.

Stefan
Stefan
Sales Manager in Duitsland
Geverifieerde LinkedIn-gebruiker
Marketing en reclame, 2-10 werknemers
Heeft de software gebruikt voor: 1-5 maanden
Bron van de reviewer

CloudTalk offers the best solution to our small team

5,0 4 jaar geleden

Opmerkingen: With CloudTalk we are solving the cold outreach via phone to potentially interested customers. The benefits of the software are: Monthly payable (no annual membership required), great customer support(!), intuitive handling and easy to use. Plus, CloudTalk works very well with most existing CRMs.

Pluspunten:

The most incredible feature about CloudTalk is the function to autorecord convesations and to integrate them into our current CRM (we are using HubSpot). This is very convenient when reaching out to potential clients once again after several days or even weeks have passed because I can always go back into the frame and the vibe of the previous call and seamlessly go on to the next.

Minpunten:

There is nothing in particular that comes to mind. Maybe the call prices per minute are a little higher than for other cloud telephone systems.

Eerder overwogen alternatieven: Aircall

Redenen om over te stappen op CloudTalk: Because monthly payment was a given with CloudTalk and Aircall starts with 2 or 3 users minimum but we only need one call agent at the moment.

Joey
Product Manager in VK
Management non-profit organisaties, 2-10 werknemers
Heeft de software gebruikt voor: 1-5 maanden
Bron van de reviewer

Excellent Cloud Base Phone System

4,0 4 jaar geleden

Opmerkingen: Cloudtalk gave us full flexibility over our incoming phone setup. We can easily switch between mobiles, computers, etc wherever we are and it connects with our CRM, so all calls our tracked and connected into our other workflows.

Pluspunten:

I was very impressed with the customer support we received from Cloudtalk. From our first contact to the porting of our number (the reason why we had to leave our previous provider) went fast and smooth. It has all the functionalities you'd want from a cloud based phone system.

Minpunten:

If you're new to a cloud based phone system, the setup can be a bit confusing and the guiding documentation is quite complex.

Maddy
eCommerce Manager in VS
Sportartikelen, 2-10 werknemers
Heeft de software gebruikt voor: 1-5 maanden
Bron van de reviewer

Great for remote working!

4,0 3 jaar geleden

Pluspunten:

I love how easy it is to download and integrate. Love that it rings all the operators at once and we all have access to all of the data. Love that is synchronizes with our customers so we can ass that little extra touch of personality.

Minpunten:

The phone application needs more work. Doesn't seem to "ring" unless the app is open. Would love to have more mobility since working remote.

Daniel
Daniel
sales executive in VK
Geverifieerde LinkedIn-gebruiker
Informatietechnologie en -diensten, 11-50 werknemers
Heeft de software gebruikt voor: 1-5 maanden
Bron van de reviewer

All in one solution that is super easy to use

5,0 2 jaar geleden

Opmerkingen: It has been a great experience and the product is solving most, if not all of my needs.

Pluspunten:

It's super accessible and easy to understand. It has a no bs approach where things are simply explained and work the way they should without being unnecessarily complicated.

Minpunten:

The only thing I didnt like is that the campaign management options are locked behind a paywall but that is fair enough

Yana
Yana
Contract Business Development Manager in Bulgarije
Geverifieerde LinkedIn-gebruiker
Marketing en reclame, 2-10 werknemers
Heeft de software gebruikt voor: 1-5 maanden
Bron van de reviewer

Great Customer support for Dyslexic sales proffessionals

5,0 4 jaar geleden

Opmerkingen: Really would recommend this to anyone wanting to open a call centre and does not have the resources for an IT department

Pluspunten:

I didn't understand anything but they did everything for me. I have not much technical IT experience but they set it up perfectly

Minpunten:

Mm maybe just 021/022/027/028 numbers for New Zealand would be good to have access to even if it is more costly because I don't want to register the number under my family's name. I would rather it be through a proffessional business who can secure the number for me

Ziya
Advanced Systems Engineer in België
Fabricage van elektrische/elektronische producten, 10.000+ werknemers
Heeft de software gebruikt voor: 1+ jaar
Bron van de reviewer

CloudTalk is a Reliable Communication Solution

4,0 11 maanden geleden

Opmerkingen: My experience with CloudTalk has been highly positive. It has revolutionized our communication processes, enhancing efficiency and customer interactions.

Pluspunten:

CloudTalk stands out as an efficient and reliable communication solution. Its seamless integration with various platforms, like CRM systems and helpdesk software, has greatly enhanced our team's productivity. Access to customer information within the platform has streamlined workflows, and the call quality is exceptional, ensuring clear conversations.

Minpunten:

The pricing may be costly for small businesses. The user interface could be more intuitive and visually appealing. However, these minor drawbacks are outweighed by the platform's overall performance and reliability.

Joe
Vice President in Canada
Internet, 11-50 werknemers
Heeft de software gebruikt voor: 6-12 maanden
Bron van de reviewer

Support / Sales not at level it should be

5,0 4 jaar geleden

Opmerkingen: I love the product and would love to continue to use it, I wish it was less expensive and had better support.

Pluspunten:

The software has great potential to do everything you need. We love the integrations and the IVR. The call quality is also great with no drop outs.

Minpunten:

After signing up, it wasn't originally clear that the features we were using were not on our plan. Even though we had purchased a plan all the features only unlocked because of the trial. So we used the IVR, then months down the road after we tried to make changes, we couldn't. The system won't allow you to upgrade your plan on our own. So we had to wait 48 hours for a sales person could connect with us. The support time on the system is very slow. If you're a company who needs answer quick, be prepared to wait. Also if your a Canadian company the price is going to be about 30% higher because of the exchange. I also didn't understand you needed to buy a seat, then you need to pay for minutes on top of this for out going calls.

Geverifieerde reviewer
Geverifieerde LinkedIn-gebruiker
Entertainment, 2-10 werknemers
Heeft de software gebruikt voor: 2+ jaar
Bron van de reviewer

Easiest phone system to start with

5,0 5 jaar geleden

Opmerkingen: Everything went smooth from the very beginning. CloudTalk team was very helpfull with the setup and onboarding. Solved our pain. We can more focus on doing our business and still have whole overview of it.

Pluspunten:

Our goal was to integrate simple and easy to use phone system for our customer support. We needed couple of international numbers from around the world, integration with Help Scout and Intercom, possibility to manage our team and tag the calls to have our customer support easier and quicker for us.

Minpunten:

We started to use CloudTalk more than 2 years ago, back then it was quite basic product with lots of features missing. But they managed to grow and add a lot of stuff and fix most of the issues.

Reactie CloudTalk

5 jaar geleden

Dear client, We are so happy to hear that you work with us for more than 2 years. Thank you for placing your trust and confidence in our abilities. Your comment shows us the importance of this though:"Without continual growth and progress, such words as improvement, achievement, and success have no meaning." We always try to listen and adjust our product according to the customers needs. Have a great day! Kris from CloudTalk

Esat
Wealth Manager in Duitsland
Financiële dienstverlening, 11-50 werknemers
Heeft de software gebruikt voor: 1-5 maanden
Bron van de reviewer

Works well

5,0 3 jaar geleden

Pluspunten:

Call monitor helps the most for us training our calls and being able to listen to each other.

Minpunten:

Sound quality has been sometimes bad, but more likely its due to the clients connection.

Eerder overwogen alternatieven: Aircall

Redenen om over te stappen op CloudTalk: Had better features for a better price.

Geverifieerde reviewer
Geverifieerde LinkedIn-gebruiker
Vastgoed, 2-10 werknemers
Heeft de software gebruikt voor: 1-5 maanden
Bron van de reviewer

CloudTalk Is Great Platform!

4,0 5 jaar geleden

Pluspunten:

Easy integration with Pipedrive, pretty good call quality, logs calls and records.

Minpunten:

Need an IOS app and names can be wrong on dialer but not wrong in CRM.

Eerder overwogen alternatieven: Aircall

Redenen om voor CloudTalk te kiezen: Price and integrations

Overgestapt van: Aircall

Redenen om over te stappen op CloudTalk: Price soley.

Rudy
Territory Account Manager in Spanje
Internet, 11-50 werknemers
Heeft de software gebruikt voor: 6-12 maanden
Bron van de reviewer

Great telephony system, great CRM integrations

5,0 2 jaar geleden

Opmerkingen: Their support is amazing and their support staff as well.

Pluspunten:

It's very easy to use. Also updating is very easy and fast.

Minpunten:

Sometimes it would give us an error or say things like call not connected.

Eerder overwogen alternatieven: Twilio

Redenen om over te stappen op CloudTalk: The price and service was reasonable.

Geverifieerde reviewer
Geverifieerde LinkedIn-gebruiker
Administratie, 11-50 werknemers
Heeft de software gebruikt voor: 1-5 maanden
Bron van de reviewer
Bron: GetApp

Great telephony service. Highly recommended

5,0 5 jaar geleden

Opmerkingen: We are using Cloudtalk to integrate with our CRM (Pipedrive) and customer support chat (Intercom). These integrations work great. Our sales-people have a much easier time to reach out to prospects. Also with support it is easy to pair a phone call to the user.

Pluspunten:

I like the call quality. From what I understand, Cloudtalk has a lot of their own infrastructure which enables them to make sure the call quality is top notch. Many of the competing services are built-up on a third party API, they just create the UI. With Cloudtalk, they are a telco operator. So this was one of the deciding factors. The pricing is comparable to other services, nothing to complain. Their support was always very helpful and not shy to call me up to resolve my query in the fastest manner possible.

Minpunten:

Some of the UI has little quirks that you can quickly get used to. It seems to me that the product added a lot of features over time and it may need a little spring cleaning. But maybe it is just the usual process of "learning to use a new app". So nothing to see here.

Lukáš
CEO in Tsjechië
Cosmetica, 2-10 werknemers
Heeft de software gebruikt voor: 2+ jaar
Bron van de reviewer

Good price / quality ratio. Customer support

5,0 5 jaar geleden

Opmerkingen: With customer support and administrators, we have always solved our requirements very quickly. I recommend.

Pluspunten:

We have been working with CloudTalk for 3 years and have always been satisfied with their services. Good calls, good support.

Minpunten:

They could lower the cost of fixed line calls within the Czech Republic.

Faruk
Senior Business Development Manager in Polen
Geverifieerde LinkedIn-gebruiker
Informatietechnologie en -diensten, 11-50 werknemers
Heeft de software gebruikt voor: 6-12 maanden
Bron van de reviewer

Great solution for our calls with CRM integration

5,0 4 jaar geleden

Pluspunten:

Hubspot integration is super helpful, easy to setup, and fast. CloudTalk offers so many features that we didn't even know if we could implement. We love the reporting section as well. We were offered to pick up the numbers we wanted to use which helped us customise it. Among the other solutions, CloudTalk is also fairly priced. The support team is also responsive.

Minpunten:

Nothing really. At the peak of the pandemic, there was isues with call quality but it was fixed immediately, we like the tool a lot.

Geverifieerde reviewer
Geverifieerde LinkedIn-gebruiker
Architectuur en planning, 11-50 werknemers
Heeft de software gebruikt voor: 1-5 maanden
Bron van de reviewer

Avoid! Poor operation and customer support.

1,0 4 jaar geleden

Opmerkingen: Very poor. We regret that we signed up.

Pluspunten:

Their sales people is good and the app UI looks good but...

Minpunten:

The app is full of glitches and the call quality is very poor. We have waited more than two months for them to port our number and they failed! We have left speaking with different support agents to resolve the issue with no luck. They are good at sending emails offering gift cards for reviews but not good at operation or customer care. Avoid at all costs!

Ján
Owner in Slowakije
Geverifieerde LinkedIn-gebruiker
Telecommunicatie, 2-10 werknemers
Heeft de software gebruikt voor: 2+ jaar
Bron van de reviewer

cool program, I definitely recommend

5,0 4 jaar geleden

Opmerkingen: great program for good money

Pluspunten:

I like everything that is easy to control that it costs little money

Minpunten:

small outages, but not often, it was probably caused by the Internet

Meri
Sponsor in Kroatië
Geverifieerde LinkedIn-gebruiker
Muziek, 11-50 werknemers
Heeft de software gebruikt voor: 1+ jaar
Bron van de reviewer

CloudTalk saved our company!!

5,0 5 jaar geleden

Opmerkingen: From all my experience I can say that CloudTalk’s second name should be GAME CHANGER. They delivered on all of my wishes and problems in no time!

Pluspunten:

There are so many pros, but the most life changing was the costumer service that help us out in our time of need.

Minpunten:

The only thing I can think of, and it’s not even a con, is that the technology is so advanced we were weirded out for a few minutes when we started.

sheri
Customer Service in VS
Consumentenelektronica, 11-50 werknemers
Heeft de software gebruikt voor: 6-12 maanden
Bron van de reviewer

Porting in numbers

2,0 4 jaar geleden

Opmerkingen: Call quality is not the best, but the porting it the major issue.

Pluspunten:

I don't feel that anything is positive right now

Minpunten:

This is an impossible task and no one knows how to help. We have filled out the paperwork over and over and been rejected and the Guy [SENSITIVE CONTENT HIDDEN] who is supposed to help us will not. He either does not know how to do it or is lazy and will not help us. They said it would take about 3 weeks to do and that was 7 months ago.

Geverifieerde reviewer
Geverifieerde LinkedIn-gebruiker
Administratie, 1.001-5.000 werknemers
Heeft de software gebruikt voor: 1-5 maanden
Bron van de reviewer

Call center management platform

5,0 vorig jaar

Opmerkingen: it does the job and is very professional

Pluspunten:

Features like call recording, history, reporting make CloudTalk a good call management application

Minpunten:

Customer service is not fully available sometimes.

Eerder overwogen alternatieven: Twilio

Overgestapt van: Twilio

Sophia
Head of Operations in Australië
Vrije tijd, reizen en toerisme, 2-10 werknemers
Heeft de software gebruikt voor: 1-5 maanden
Bron van de reviewer

Good support team and great insights and data

3,0 4 jaar geleden

Opmerkingen: We've been able to centralise all our phone systems - our company all work remotely (across 7 countries) so it ensured we could keep costs down but be visible on the same number.

Pluspunten:

- Really good data and reports - support team have been good

Minpunten:

- software is obviously using the internet so if you have a weak connection then your calls will drop out

Eerder overwogen alternatieven: Aircall

Redenen om over te stappen op CloudTalk: Service wasn't good.