CloudTalk reviews

intruitive for Both Admins and Users

Opmerkingen: There are few companies that earn our respect in both terms of service and after-sales support and Cloudtalk has really impressed us. We see ourselves doing business with them for the foreseeable future.

Pluspunten:

One of the most difficult issues with adapting to new software is not just getting the administrators to like and accept the software but to also get the final users of the solutions (support team) to use it with minimal setup and a short learning cycle. It was so easy for staff to make use of it right out of the box that we were running literally within minutes. Also as a Systems Administrator, nothing is better than having a clean interface to work with, you get a quick summary right on your dashboard and any function or feature you need is within easy reach. Plus with the support staff helping to iron out any and all issues that pop up, which was very few (was mostly our fault - a bad internet), we were more than happy having it as our default solution moving forward.

Minpunten:

For now, I don't think there is anything negative I have to say about Cloudtalk. Would love to pick a number from a selection but that's not a con.

Excellent Experience with CloudTalk

Opmerkingen: Overall, my experience with CloudTalk has been positive. The platform offers a lot of great features, and the customer support team is always there to help.

Pluspunten:

CloudTalk has been an excellent experience for me so far. The platform is intuitive and easy to use, and the customer support is fantastic. I can easily add new users, customize settings, and manage conversations with ease. One of the best aspects of CloudTalk is its integration with other popular business apps, making it easier for me to stay connected with my team and customers.

Minpunten:

The only negative aspect I've noticed with CloudTalk is that the pricing can be quite expensive for larger teams. Additionally, the design of the platform is not as modern or sleek as some of the other similar solutions.

Looks good from a distance, but they're a mess internally

Pluspunten:

The idea of the software being able to tie remote-access cell phones together is wonderful, but not fully fleshed out. Their IVR interface seems great on the webpage, but it often glitches, and calls just get dumped to a voicemail void with no message.

Minpunten:

CloudTalk is a young system that promises more than it can deliver. They offer apps for all sorts of connection points, and integrated systems for automation... but once you get signed up, you learn that most of it is beta software and it's SUPER glitchy. The marketing team is propping up a half-built software system. The iPhone and Desktop apps do not work reliably (if-at-all). The Phone app cannot transfer calls or take SMS messages properly. It often just quits in the background on your phone so you don't even know that your phone cannot receive calls. The system also drops entire call processes and never lets you know that someone tried to call. I've tried calling our own office phone and not been able to get through to my own desk through cloudtalk. Their support chat service says "average response time is 5 minutes" but it usually is 2-4 hours, or a couple days. No explanation why. They REFUSE to get on the phone to solve issues unless you pay 2x as much for an Expert account, which is just a sign that they do not care about anyone but their premium customers. They will NOT go out of their way to help you. I had a lot of faith in this company when we first saw a demo of CloudTalk, and thought that it would be perfect for us, but they just put too many roadblocks in the way for us to continue using their service. I don't feel like a valued customer, and I don't see any improvement in a year.

Intuitive tool with a huge impact on our calls

Pluspunten:

This IVR builder boasts impressive visuals, reliable call recording and monitoring features, and a top-notch support team that sets it apart.

Minpunten:

So far, there is nothing I could mention. All the minor issues were efficiently solved with the customer support.

Well functioning and good integration with HubSpot

Opmerkingen: We are able to better document our communication with customers in HubSpot. We are able to get more data on our communication

Pluspunten:

Integration with HubSpot allows for all of the information to be documented in HubSpot. This allows for recording calls on tickets and getting call analytics for the reports dashboard in Hubspot

Minpunten:

The customer service was sometimes slow to respond or did not have answers for my questions. We have encountered some bugs with the service but they have not been critical and were fixed very quickly after giving information.

CloudTalk offers the best solution to our small team

Opmerkingen: With CloudTalk we are solving the cold outreach via phone to potentially interested customers. The benefits of the software are: Monthly payable (no annual membership required), great customer support(!), intuitive handling and easy to use. Plus, CloudTalk works very well with most existing CRMs.

Pluspunten:

The most incredible feature about CloudTalk is the function to autorecord convesations and to integrate them into our current CRM (we are using HubSpot). This is very convenient when reaching out to potential clients once again after several days or even weeks have passed because I can always go back into the frame and the vibe of the previous call and seamlessly go on to the next.

Minpunten:

There is nothing in particular that comes to mind. Maybe the call prices per minute are a little higher than for other cloud telephone systems.

Excellent Cloud Base Phone System

Opmerkingen: Cloudtalk gave us full flexibility over our incoming phone setup. We can easily switch between mobiles, computers, etc wherever we are and it connects with our CRM, so all calls our tracked and connected into our other workflows.

Pluspunten:

I was very impressed with the customer support we received from Cloudtalk. From our first contact to the porting of our number (the reason why we had to leave our previous provider) went fast and smooth. It has all the functionalities you'd want from a cloud based phone system.

Minpunten:

If you're new to a cloud based phone system, the setup can be a bit confusing and the guiding documentation is quite complex.

Amazing quality of support and calls!

Opmerkingen: Hidden gem. If you want to power up your sales team efforts or your call center management, this tool is for you.

Pluspunten:

CloudTalk helps skyrocket your sales team productivity. With features like call recording or statistics, you can analyze your performance and identify any bottlenecks in your sales process, which is crucial if you want to achieve success.

Minpunten:

There is no single thing I would dislike about CloudTalk.

Great for remote working!

Pluspunten:

I love how easy it is to download and integrate. Love that it rings all the operators at once and we all have access to all of the data. Love that is synchronizes with our customers so we can ass that little extra touch of personality.

Minpunten:

The phone application needs more work. Doesn't seem to "ring" unless the app is open. Would love to have more mobility since working remote.

All in one solution that is super easy to use

Opmerkingen: It has been a great experience and the product is solving most, if not all of my needs.

Pluspunten:

It's super accessible and easy to understand. It has a no bs approach where things are simply explained and work the way they should without being unnecessarily complicated.

Minpunten:

The only thing I didnt like is that the campaign management options are locked behind a paywall but that is fair enough

Couldn't hear callers - waste of our time, and money!

Opmerkingen: We signed up to a month to month account to try out Cloudtalk. Set things up, all good, easy to do. Had a few callers try and call us - there were long pauses before the call or the call dropped or it took multiple calls bfrom a single person before the call dropped. This is not a service that we could rely on so we cancelled the contract. Our credit card statement came in and we saw that we had been billed for a 12 month term after oly signing up to a month to month. We reached out to customer support who told us "strictly no refunds on unused time." We tried for a month, were charged and paid for 13 months then told "tough shit" read the terms of service, no refund for you. I cannot stand tech companies that do this. be warned before you try out Cloudtalk. The call quality was poor and they overcharged us and will not refund after cancellation so buyer beware before you use Cloudtalk.

Pluspunten:

It looked like good value but it did not meet our SLA standards in terms of call quality or eas of use.

Minpunten:

Being billed for an annual commitment when only signing up for a monthly commitment. Being referred to terms of service after cancellation and requesting on overcharged amount be refunded.

Great tool with lots of features

Opmerkingen: We needed a tool that is capable to handle both inbound and outbound calls and SMS messaging including traffic to China from a Chinese virtual number. We have tried several solutions but CloudTalk was the only one that fulfils all our requirements for a very affordable price. It is one of the best and easiest tools I've ever used.

Pluspunten:

This tool has a lot of features and it is very easy to use without having to have any specific knowledge. The setup was relatively quick and very user friendly. Call quality is great, we have tested with international calls to several countries including China, where most providers usually fail to provide a good service. CloudTalk has prebuilt integrations with most CRM systems including Zendesk and the price is very affordable compering to some other competitors.

Minpunten:

So far it's bee working great. The only negative I can mention is that we have been unable to install the CloudTalk client app from the Zendesk Marketplace. However, their phone and desktop clients are working great.

Easily setup phone system + integrations with CRMs

Opmerkingen: I love how simple it is to use and how quickly it is to learn!

Pluspunten:

The setup was quick and easy. Basically in just few minutes, you have a reliable and professional customer support. We love how neatly the integrations with CRMs are implemented in terms of setup and the real value you get. You can also setup various custom workflows in every integration which helps a lot in terms of how is every business different. Love their customers support as well.

Minpunten:

I would like to pick my phone number which I like, this is unfortunately not possible. CloudTalk assigned to me a random number from country I requested. But they told me this is industry specific problem and very few providers offer this option.

Very easy to use.

Opmerkingen: In easy terms is good and better if you use a monthly fee.

Pluspunten:

We have an integration with HubSpot and I can call straight from our CRM. It's very convenient because I can call from CRM, in my computer MacBook Air and with my Samsung Note 9, so is compatible with almost any ecosystem . Any call is tracked and recorded, so we have almost all the information updated in the meantime you talk with the customer.   I Highly recommend it.

Minpunten:

We have the version of payment by recharge and not by plan, so I think that the plan or monthly fee must be much better in terms of how the minutes of calls are consumed.

Efficient software worth of money

Opmerkingen: I highly recommend CloudTalk. They offer efficient service worth of money. Currently using basic features as well as advanced call routing such as personalized greetings , automated call redirection, blacklist of blocked phone number, real-time analytics. It is user-friendly software and you have possibility to customize it on your own. If the help is needed they are happy to assist you.

Pluspunten:

It reduced administration and infrastructure costs by eliminating the need to use multiple third-party communication services. It helped to improve communication capabilities in and out of the company, and provided access to effective channels for all devices and locations.

Minpunten:

We have not noticed yet in our company.

Great telephony system, great CRM integrations

Opmerkingen: Their support is amazing and their support staff as well.

Pluspunten:

It's very easy to use. Also updating is very easy and fast.

Minpunten:

Sometimes it would give us an error or say things like call not connected.

OVERPRICED, misleading pricing, harassment and bad customer service

Opmerkingen: Misleading price guides, everything is US dollars but they don't clearly state that. Even top up credit is in US dollars. I thought I was topping up with $20 AUD, when I checked my account and converted the money manually I realised I was paying closer to $30 each time I topped up. The trial credit lasted longer than any of my top ups. There's no clear itemised call charge list, when I asked for one they never got back to me. I've tried repeatedly to get this information but to no avail. They also harass for business information and personal photo identification to prove business legitimacy. Despite providing several forms of business identification, they have emailed me multiple times a day for more.

Pluspunten:

the demo, after that everything was overcharged, fees were misleading and harassment for more identification got out of control

Minpunten:

no itemized call list to show charges per call. Credit runs out much more quickly when you pay for a plan that it does in the trial version. It would almost be cheaper to use a landline or good mobile phone call plan

Good price / quality ratio. Customer support

Opmerkingen: With customer support and administrators, we have always solved our requirements very quickly. I recommend.

Pluspunten:

We have been working with CloudTalk for 3 years and have always been satisfied with their services. Good calls, good support.

Minpunten:

They could lower the cost of fixed line calls within the Czech Republic.

Great solution for our calls with CRM integration

Pluspunten:

Hubspot integration is super helpful, easy to setup, and fast. CloudTalk offers so many features that we didn't even know if we could implement. We love the reporting section as well. We were offered to pick up the numbers we wanted to use which helped us customise it. Among the other solutions, CloudTalk is also fairly priced. The support team is also responsive.

Minpunten:

Nothing really. At the peak of the pandemic, there was isues with call quality but it was fixed immediately, we like the tool a lot.

Just OK

Pluspunten:

It integrates with HelpScout, is relatively affordable, and meets most of what we need.

Minpunten:

Purchasing and onboarding are the worst. Once we purchased a plan, there was no way to upgrade without contacting support! Let me repeat that...we couldn't give them more money without contacting them - no easy "upgrade" button that is so common with all other subscription-based business models I've ever dealt with. Also, due to the company's location and business hours, those in the US will need to wait till morning hours to contact support. There are other things I'd love to change about it. There is a loud BEEP they insert at the end of the custom greeting that we cannot remove. It's jarring. Also, odd things happen like we uploaded all new sound files and they didn't "take". Turns out they had a database issue, so we had to reupload them. It took 24 hours to resolve this due to the time difference. There's more, but I'll stop there.

I recommend.

Pluspunten:

You can make calls very easily with CloudTalk. It has many useful tools (features) and it is not necessary to understand IT/technology at all.

Minpunten:

I had to setup CloudTalk myself, but it was easy and they can guide you through this process.

CloudTalk saved our company!!

Opmerkingen: From all my experience I can say that CloudTalk’s second name should be GAME CHANGER. They delivered on all of my wishes and problems in no time!

Pluspunten:

There are so many pros, but the most life changing was the costumer service that help us out in our time of need.

Minpunten:

The only thing I can think of, and it’s not even a con, is that the technology is so advanced we were weirded out for a few minutes when we started.

Overall Good Experience and Good Product

Opmerkingen: Overall it was a good experience. Initially we were told that few features will be available in our purchased plan. Although we paid for them they were not enabled. When we raised the issue to the sales person they fixed it.

Pluspunten:

Easy to plug in Hubsport. Decent support time frame

Minpunten:

When a user locks his PC system does not show him as unavailable. He needs to log out from Cloud Talk first and then lock his PC

Really easy to use calling software for everyone!

Opmerkingen: Very good so far. The sound quality is good, the handling very easy so it does what it has/should do!

Pluspunten:

Usability Design Functions Quality Integration(s)

Minpunten:

Reliability. When the Computer is in Stand-by mode and restarts again i also have to restart the software otherwise i get error messages when i want to make a new call. I guess this could be easily solved

Good support team and great insights and data

Opmerkingen: We've been able to centralise all our phone systems - our company all work remotely (across 7 countries) so it ensured we could keep costs down but be visible on the same number.

Pluspunten:

- Really good data and reports - support team have been good

Minpunten:

- software is obviously using the internet so if you have a weak connection then your calls will drop out