Over Lob

Lob Direct Mail is een platform voor het leveren van automatisering, schaal en efficiëntie voor alle direct mail offline communicatie.

Meer informatie over Lob

Pluspunten:

Niet beschikbaar

Minpunten:

Niet beschikbaar

Beoordelingen van Lob

Gemiddelde score

Gebruiksgemak
4,5
Klantenservice
3,8
Functies
4,3
Waar voor je geld
3,6

Waarschijnlijkheid van aanbeveling

7,6/10

Lob heeft een totaalscore van 4,4 van 5 sterren op basis van 8 gebruikersreviews op Capterra.

Reviews filteren (8)

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Reviews filteren (8)

Bianca l. P.
Bianca l. P.
Co-founder & CEO in VS
Geverifieerde LinkedIn-gebruiker
Detailhandel, 2-10 werknemers
Heeft de software gebruikt voor: 6-12 maanden
Bron van de reviewer

So Simple

5 3 jaar geleden

Pluspunten:

The API is so simple to work with, it makes developing fun! We use their postcards API to send thank you postcards to first-time customers, and the address verification API to check addresses before shipping orders. The Address Verification has saved us so much time speaking to UPS to update incorrect addresses and lots of customers that are no longer blaming us for wrong address.

Minpunten:

None. We haven't had any problems with Lob!

Geverifieerde reviewer
Co-Founder in VS
Geverifieerde LinkedIn-gebruiker
Computersoftware, 2-10 werknemers
Heeft de software gebruikt voor: 1+ jaar
Bron van de reviewer

Easy Setup

5 3 jaar geleden

Opmerkingen: We use Lob to send personalized welcome messages to our customers, improving overall customer conversion rate.

Pluspunten:

Clear and simple API documentation made it easy to use. Experienced no issues after initial implementation, meaning we could just set it up and forget about it.

Minpunten:

Price per mailing is a little high at low volumes, but worth saving the hassle of mailing yourself.

Peter B.
Executive in VS
Medische apparatuur, 11-50 werknemers
Heeft de software gebruikt voor: 6-12 maanden
Bron van de reviewer

Poor Product Quality

2 3 jaar geleden

Opmerkingen: Lob has great developer docs but an extremely lack luster product. Supply chain issues are a huge red flag and we are concerned there are bigger issues at play.

Pluspunten:

Lob has great developer documentation. The developer docs are easy to read.

Minpunten:

1. Set-up time is extremely intensive. Since lob is an API we needed to hire developers to setup the direct mail functionality. We also had to keep them on staff to maintain it. $$$$ 2. Product skews are extremely limited. Very few options to choose from. 3. Quality was lack luster. We noticed that the same size postcards were being printed in two different states. Each print facility was using different paper weights. Extremely sketchy quality.

Geverifieerde reviewer
PR Manager in Oekraïne
Geverifieerde LinkedIn-gebruiker
Internet, 51-200 werknemers
Heeft de software gebruikt voor: 2+ jaar
Bron van de reviewer

Really helpful API

4 vorig jaar

Pluspunten:

A good tool for offline mail automation, simplifies and accelerates this process a lot.

Minpunten:

I think it should be much cheaper, quite expensive for now.

Geverifieerde reviewer
Co-Founder in VS
Geverifieerde LinkedIn-gebruiker
Internet, 2-10 werknemers
Heeft de software gebruikt voor: 6-12 maanden
Bron van de reviewer

Clean API but delivery time is slow

4 3 jaar geleden

Pluspunten:

Really easy to get started sending letters, and HTML template support ensured the letters we sent look great

Minpunten:

The printing and delivery speed ultimately wasn't what we were looking for - we'd submit a request and it would take 4 days to get mailed out, and another 2-3 days for recipient (US) to receive.

Geverifieerde reviewer
Senior Vice President in VS
Geverifieerde LinkedIn-gebruiker
Civiele techniek, 1.001-5.000 werknemers
Heeft de software gebruikt voor: Gratis proef
Bron van de reviewer

Very good software for automated mail pipelines

5 2 jaar geleden

Pluspunten:

Good documentation, easy to get started designing a template for a postcard and programmatically mailing it.

Minpunten:

I would have appreciated seeing some best practice guides, maybe a few examples of working through a project start to finish (instead of just the API documentation). It's possible they may actually have this on the website but I wasn't able to find it at the time.

Michael S.
Michael S.
Office Manager in VS
Professionele training en coaching, 51-200 werknemers
Heeft de software gebruikt voor: 1+ jaar
Bron van de reviewer

Better Writing

5 2 jaar geleden

Opmerkingen: It streamlined mailing projects and greatly reduced waste.

Pluspunten:

Lob tremendously helped with mail. We were able to track coordinate and tailor mailings like never before.

Minpunten:

It did what it said with no problems. It was a great asset to our company . Direct mail projects are a breeze.

Geverifieerde reviewer
Lead Program Manager in VS
Geverifieerde LinkedIn-gebruiker
Telecommunicatie, 11-50 werknemers
Heeft de software gebruikt voor: 1-5 maanden
Bron van de reviewer

Easiest way to send mail using an API

5 2 jaar geleden

Pluspunten:

Lob is the best solution on the market for quickly and easily sending postcards and letters to customers. Their API is fairly straightforward and has all the functionality that we've needed.

Minpunten:

It's on the expensive side for small projects. I wish the pricing scaled more favorably for running small experiments.