Zoho Assist reviews

Gebruik van Assist

Opmerkingen: Het gebruik is aan de admin kant erg gemakkelijk, gebruiker opzoeken en uitnodigen.
De gebruiker moet in het begin 2x dezelfde actie doen en vele beveiligingen door lopen. Aan het eind heb je 2x de vraag van joinen

Pluspunten:

Overnemen van computers kon ik al en is gratis, het overnemen van smartphones kon ik nog niet. Er is een programma die dat ook kan, maar is betaalde software. Deze kan op basis van adresboek mensen uitnodigen en overnemen. Wat ik een pre vind, een computer die beperkte rechten heeft, kan ik nu wel met admin rechten overnemen

Minpunten:

Het is een rechten ding, maar er moet veel geklikt worden door de gebruiker om overgenomen te worden. Alleen een code versturen zonder de uitnodiging kan niet, zover ik heb gezien. Via een smartphone weer wel. Deze hoeft alleen 1x de download te doen van de app en daarna alleen de code ingeven

Teamviewer and Chrome Remote Replacement

Opmerkingen: This perfectly replaced Teamviewer and later, Chrome Remote Desktop which, interestingly enough, proved to be quite difficult to uninstall after using. This led to my search for a replacement and I found this free remote solution.

Pluspunten:

The software worked seamlessly with Ubunutu Linux, Windows and iOS. It's free for personal use and extremely responsive when logging in remotely. There was little lag and the gestures are intuitive. It also includes 2-Factor Authentication 2FA for extra security.

Minpunten:

Unlike other remote software, I had to purchase a $8 DVI "dummy" plug so I could reboot the Linux computer that did not have a monitor connected. After that, it worked perfectly. Without the plug, Linux refused to boot and Zoho Assist didn't have any graphics drivers included that helped resolve the issue.

Easy to use support tool for unattended and ad-hoc support.

Opmerkingen: We use this tool alongside another to provide unattended and ad-hoc support to our customers and we also provide training over the same systems. We like some features in this software and other features work better in the other system we use, but both work well at a reasonable cost price.

Pluspunten:

The service has its own tools that you can install on the technicians computer for quick and easy support requests which also doubles up as a contacts database and and an overview of all the machines you have available for unattended access. These can be grouped to make it easier for large companies. The tools work well and most of the time the connection is very good. There is also a Google chrome add in that allows you access to the same information if you need to jump onto a machine without the software installed. There are a lot of addin for other software and helpdesk we use Freshdesk and can initiate a support call from there whilst logging a fault which is very handy.

Minpunten:

It can have a habit of not connecting correctly and just gets stuck in a spin and you have to start the session again which can be a little annoying. It sometimes doesn't disconnect from the client and starts up again whilst in the middle of another session which can also be a bit annoying and the file transfer does not always work as the permission to send box gets hidden behind other windows.

Overwogen alternatieven: TeamViewer, MSP360 Connect en Splashtop Remote Support

Redenen om over te stappen op Zoho Assist: We had been using the other programs they offer including CRM, Email, online drive. The remote support system worked well alongside their other offerings.

Feature Packed Remote Support Tool

Opmerkingen: We're looking to replace our existing Bomgar instance and Zoho has been a great fit for our team. Easy to use and deploy, flexible licensing and tons of features. Although we're still in a demo phase, it looks likely we will select it as a Bomgar replacement.

Pluspunten:

Easy to use for techs and clients with tons of helpful features. Priced affordably for a large deployment as well. It also integrates with our helpdesk software for quick support sessions.

Minpunten:

I haven't found any drawbacks as of yet.

Overwogen alternatieven: AnyDesk

Redenen om voor Zoho Assist te kiezen: Easier to use, faster connection speeds, significantly cheaper even with a larger deployment

Redenen om over te stappen op Zoho Assist: Anydesk is functional, but is more difficult to manage for a large deployment.

ZOHO Assist is going to be indispensable when it is perfect

Opmerkingen: Having only used ZOHO Assist for about 6 months, it is good. It is better than the horrendous prices that you need to pay for TeamViewer, and it integrates better than AnyDesk.

Pluspunten:

I love that ZOHO Assist is part of the ZOHO One suite. This means that we can deploy the client to all of our support tickets. In this it integrates with the rest of ZOHO perfectly like ZOHO Desk and ZOHO CRM. It is really simple and allows us complete control over connections.

Minpunten:

The recording of the remote support does not work as much as we try. The second when connecting to a server for a client, it seemed like a memory leak was increasing the resource usage after a couple of hours. This meant that we had to restart the server and use AnyDesk rather. Not a great testimonial, but this should be easily fixable.

Overwogen alternatieven: AnyDesk

Redenen om voor Zoho Assist te kiezen: The pricing was the number 1 problem I had with TeamViewer. The 2nd was the fact that you are always worried about the computer you were connecting to and what version of TeamViewer they were running.

Overgestapt van: TeamViewer

Redenen om over te stappen op Zoho Assist: The integration with the ZOHO One products was the main contributing factor.

Zoho Assist = Great value, Reliable service, and very customizable

Opmerkingen: We primarily use Zoho Assist to provide remote access to company workstations but also use it to provide remote IT support

Pluspunten:

Zoho Assist is the most affordable RDP and remote support platform we have used. The service is extremely reliable and consistent - in a year-and-a-half we've experienced only a couple service outages - which were resolved quickly with the progress communicated to us throughout. Zoho is also constantly adding useful features and improving the quality of their product on a monthly basis. Assist is also very customizable to tailor specifically to business and client needs and can be seamlessly integrated into a vast array of other Zoho or business application products.

Minpunten:

Because Zoho offers such a wide variety of business solutions the subscription costs, licensing requirements, and configuration administration can be a bit confusing. It can lead to frustration when trying to customize a solution or integrate systems. The live support is very good though, and they always respond to our email inquiries .

Overwogen alternatieven: TeamViewer en AnyDesk

Redenen om voor Zoho Assist te kiezen: We had a Teamviewer corporate license which was thousands of dollars and limited to 3 concurrent connections. It also left us stuck on a specific platform version with the only way to upgrade or add connections being to spend thousands more dollars.

Overgestapt van: TeamViewer

Redenen om over te stappen op Zoho Assist: Zoho Assist was the best value and had the best variety of features and scalability options

Awesome Software for Business

Opmerkingen: I am impressed with all of the functionalities within a user-friendly portal

Pluspunten:

Ease of use for me and my clients. You do not have to be tech-savvy to manage Zoho

Minpunten:

I would like to be able to add more devices such as tablets and cellphones

Overwogen alternatieven: TeamViewer

Redenen om over te stappen op Zoho Assist: Security and safety issues from past FunctionalityUsability

Zoho Assist review

Opmerkingen: Overall, despite the minor issues that we have encountered, I would give Zoho Assist a positive rating as a remote support software. The software's ease of use, advanced features, and security capabilities make it a valuable tool for our organization's IT support team. The additional utilities such as the registry editor, remote command-line access, and the ability to manage remote services and tasks further enhance its remote support capabilities. While there have been occasional issues with seat availability and connectivity, Zoho Support has been responsive in addressing these issues, which has helped to mitigate their impact. Therefore, I would recommend Zoho Assist to any organization in need of a reliable and feature-rich remote support solution.

Pluspunten:

I found Zoho Assist to be a reliable and valuable remote support software for our organization's needs. The features that I found most useful were the ease of use, the ability to remotely access and control users' desktops, the screen sharing capabilities, unattended access, and file transfer capabilities. I also appreciated the software's security features, including SSL encryption and session permissions and access control settings. Zoho Assist also includes multiple utilities that further enhance its remote support capabilities. These utilities include a registry editor, remote command-line access, the ability to manage remote services, and the ability to manage tasks remotely.

Minpunten:

While Zoho Assist is a valuable remote support software, there are a couple of drawbacks that we have experienced in our use of the product.One issue that we have encountered is inconsistency in the number of seats that are available for use. This has been frustrating for our IT support team and has required us to work with Zoho Support to resolve the issue. Another issue that we have encountered is occasional connectivity issues when attempting to establish remote connections with users. While these issues are rare, they can be frustrating when they occur, particularly when we are trying to resolve urgent support requests.Overall, while these issues are relatively minor, they can be frustrating at times. However, we have found that Zoho Support has been responsive in addressing these issues when they arise, which has helped to mitigate their impact.

Zoho Assist is the perfect solution to connect remotely without interruption.

Opmerkingen: Zoho Assist was an excellent service to connect remotely, this platform made it possible for us to give some support for various clients, also, when our employees had problems with their computers or with some technical configuration, we could easily access their computers in a matter of seconds. Zoho Assist gave me a very good and smooth experience, I loved how I was able to connect remotely without any interruption, also I was able to annotate, share relevant files or documents, communicate and configure the quality or consumption of Zoho Assist on my computer. Also, I also used Zoho Assist on my mobile device, and the experience was similar, very smooth experience.

Pluspunten:

Zoho Assist was the perfect solution to connect remotely between computers. The first thing I liked about this platform is the excellent quality and fluidity that it gave me in each remote connection, that was very important to me since it helped me to function and manage other computers correctly. I loved the audio and video chat and communication system, that helped a lot when connecting to my client's or employees computers, to communicate with them during the remote connection process. I also liked the file transfer system, I was able to transfer various files to the computer that was connected remotely, also the file transfer does not slow down this remote connection. In addition, the annotation system also worked great, I was able to annotate on the remote connection screen, to write anything or any information.

Minpunten:

The only negative point of Zoho Assist is regarding its free trial period, this free trial only lasts 14 days, it does not give users such complete access, which makes it a bit difficult for them to do on this platform. With that version theyu will have limits on the number of computers they can connect to, they will also have time limits for each remote connection, I used this trial version for a few days and had to upgrade to a paid version to test and use Zoho Assist.

Why we love Zoho assist

Opmerkingen: We could not run our business without it, I love the interface with Zoho Desk

Pluspunten:

The user interface is intuitive and straightforward, allowing users to quickly understand how to use the software.Another aspect that users appreciate is the ability to easily control and access remote devices from anywhere, which is especially important in today's remote work environment. The software is also highly secure and reliable, providing peace of mind to both the user and the client.

Minpunten:

Limited Mobile App Features: The Zoho Assist mobile app is limited compared to the desktop version, which may be a drawback for users who need to access the software from their mobile devices.Compatibility Issues: Some users have reported compatibility issues when using Zoho Assist with certain operating systems or devices, which may require additional troubleshooting and support.Limited Reporting: The reporting feature in Zoho Assist is somewhat limited, which may be a drawback for users who need detailed reports for compliance or record-keeping purposes.

Overwogen alternatieven: Zoho One

Redenen om over te stappen op Zoho Assist: Because Zoho One

Very powerful and easy to use

Opmerkingen: I use it everyday to assist customers.

Pluspunten:

No need to client install, very easy to use.

Minpunten:

Sometimes it disconnects when the customer's computer reset.

Overwogen alternatieven: TeamViewer

Redenen om voor Zoho Assist te kiezen: Much better price

Really Easy Setup

Opmerkingen: We needed something to gain unattended access to our PCs and Servers. It was a really easy setup process and had devices ready to login within minutes. They also have a chat feature which allows you to speak with technical support within minutes.

Pluspunten:

There are so many great features of Zoho Assist. The unattended support feature saves so much time in the troubleshooting process. It is fast and haven't had any issues with performance. I also really like the fact that when you delete a device, the software deletes itself from the device automatically. The setup was really easy and the chat feature in the admin portal, I was able to get technical support within a few minutes the times that I did have questions. I would recommend this to anyone who needs unattended remote access to the network environment.

Minpunten:

I haven't seen any cons. It is really fast connection and especially convenient that it is unattended remote support so I can login without needing confirmation from the end user, this saves so much time in the troubleshooting process. A suggestion would be add features that would allow the admin to see information without having to log into the PC, such as disk space, memory / CPU usage, last time rebooted.

Great Product

Opmerkingen: I use this software daily to provide remote computer support to individuals and businesses. Since COVID this type of service is in high demand.

Pluspunten:

There are slightly easier to use products on the market but when I looked at pricing they were approximately 3 or 4 times the price $14 odd dollars a month compared to $52 odd dollars a month. Value for money this product wins hands down. As a sole trader incorporating $14 a month into my fees makes me look a whole lot more competitive to my customers than $52.

Minpunten:

The software sometimes as the customer if the Technician can access their clipboard an excessive amount of times *between 3 and 20 times for one session* - it also asks when you arent even trying to use the clipboard. This can feel obtrusive and unneccessary.

Overwogen alternatieven: TeamViewer

Redenen om voor Zoho Assist te kiezen: Pricing was the main reason I switched from Teamviewer. Teamviewer is a little easier to walk the customer through installing if they are old or not a very good listener and not very observent. Zoho requires them to look at their downloads (Such as the bottom left hand corner of the browser for Chrome users) and some customers dont know what browser they are using, dont know what I mean when I talk about looking in the bottom left hand corner and dont listen when I tell them to click on that. However - having said all of that the price difference makes that a small obstacle compared to teamviewers quite expensive pricing. The reality is spending an extra 5 minutes to ge the remote software working or spending an extra $40 odd dollars a month to make it easy.

Overgestapt van: TeamViewer

Redenen om over te stappen op Zoho Assist: This question seems to be requesting the same information as the "why did you make the switch" question. Why did you chose Zoho over another product. Why did you switch to Zoho from another product. Same question same answer.

Is Zoho Assist

Pluspunten:

The flexibility of licensing for unattended or by support person is what attracted us to the ZohoAssist solution. For liability reasons we have a balance of unattended stations and support person licensing. Company owned remote machines for unattended and support person licensing for non-company machines. This forces the acknowledgement of allowing support in by starting the support session.

Minpunten:

One item that we find cumbersome is modify station properties like changing the name of the machine in unattended stations. It has to be modified from a different area and is not intuitive. I suggest adding a link in the system properties to allow modifying the system name.

Overwogen alternatieven: Join.Me

Redenen om voor Zoho Assist te kiezen: LogMeIn forced a premium suite that was not needed and hiked the price up by double.

Overgestapt van: Pro

Redenen om over te stappen op Zoho Assist: Previous history with ManageEngine products like Desktop Central. Also because it is a cost effective solution.

Very happy with Remote Desktop and Unattended Access for small team

Opmerkingen: The ease of managing a small team and a fair price with unattended access is outstanding!

Pluspunten:

I purchased ZA to replace LogMeIn for remote desktop access which we had used for 6 years or more. I needed the capability to manage a small team and control user access to several systems. The pricing plans were better for a company of our size, but I was curious as to whether it would have the features that were needed. After using ZA now for about 6 months, I am starting to recommend to my clients and large and small companies because I am so satisfied with the ease of use, never locks up, ease of installing on mac and windows, copy/paste capability, special key handling, plus more.

Minpunten:

This may be a training issue on my part or have to do with my web browser. But, when remoting from a mac to a windows pc, I have a little trouble with Cmd-C (copy) and Cmd-V (paste). Other special keys work perfectly through the menus. Copy/Past on mac to windows also works perfectly if I use the right click (context menu) and select copy/paste, respectively. So, it isn't a big deal and maybe I will learn how to better do this if it is on my end.

Zoho Assist review by a company who is using the product since last five years

Opmerkingen: We are using Zoho Assist for the last five years and we are happy with it.

Pluspunten:

It is to the point, accurate, and real-time customer support portal. Everything is transparent and logs are generated in the back end so that you can check who is doing what in your team. Granular level access can be given to technicians.

Minpunten:

Two features are missing as of now. Real-time voice chats with client and auto chat transcript mailing to the client at the end of the sesion. Otherwise, everything is good.

Overwogen alternatieven: TeamViewer en AnyDesk

Redenen om over te stappen op Zoho Assist: We wanted a single point of contact with all other business applications and easy handshaking between them. Moreover, Zoho Assist is web-based and mobile is there also. We always wanted to go for such a platform that can help us to give 24x7 support to our clients.

Great remote connection software with multiple level account options

Opmerkingen: We use Zoho Assist primarily for training our new clients on our software as part of our on-boarding process. Zoho Assist has easily connected to windows and apple/mac machines and really help us better understand how our providers were interacting with the software. I'd like to see a level of use between business and enterprise or have the ability to "choose" the features I want to use/pay for kind of like a la carte pricing.

Pluspunten:

The ability to easily and quickly connect to a remote user's machine. The ease of setup (except Apple products).

Minpunten:

The quality of the connection can severely affect usability. I'd like the option to connect to the remote machine to "watch", but have to "Press a button" to turn on my ability to interact directly with the machine.

Overwogen alternatieven: TeamViewer, Splashtop Business Access en AnyDesk

Redenen om voor Zoho Assist te kiezen: Issues with the software/cost

Overgestapt van: TeamViewer

Redenen om over te stappen op Zoho Assist: Cost, access within the Zoho products we already use.

ZoHo Assist - Great for small IT Support business to support clients

Opmerkingen: During the pandemic ZoHo Assist has proved fantastic in support my clients whom are now having to work from home and not familiar with the various online tools that many businesses use. This has enabled me to 'jump' onto their PC's and give them a bit of training on an adhoc basis.

Pluspunten:

The easy that I can talk less experienced users through establishing a connection.

Minpunten:

I am struggling to think of any cons for this software, especially at this price point. I've not had to use their support team as setup and use has been straightforward.

Overwogen alternatieven: GoTo Connect en Remote Support

Redenen om voor Zoho Assist te kiezen: It was quite expensive and I found their support team difficult to work with.

Overgestapt van: TeamViewer

Redenen om over te stappen op Zoho Assist: To be honest, it was simply down to cost and I was looking for a provider that catered for small business such as mine that won't necessarily have a high usage.

Zoho assist is easy to use, easy to setup and a great value.

Opmerkingen: Overall, it has been a good experience and good value for the service.

Pluspunten:

It is easy to set up, was easy to get the team set up. Zoho assist does not have nearly as many connection issues as other software we have used.

Minpunten:

Our biggest issue is needed to reconnect after changing the remote workstations resolution. It seems to have trouble with this

Overwogen alternatieven: TeamViewer

Redenen om voor Zoho Assist te kiezen: Logmein was overpriced and connections were starting to fail with no solution provided.

Overgestapt van: Rescue

Redenen om over te stappen op Zoho Assist: The pricing and features were better

Excellent Product

Opmerkingen: Our clients love Zoho Assist. Excellent product.

Pluspunten:

Zoho Assist is quick. Very quick. I used a competitor's service before switching to Zoho Assist and this product works so well and gets me online with the client's computer quickly and efficiently.

Minpunten:

I wish I had someone to talk with on the phone for support. I at times have a question and just want a quick response.

Overwogen alternatieven: ConnectWise Control

Redenen om voor Zoho Assist te kiezen: Primarily due to the costs of logmein central.

Overgestapt van: Central

Redenen om over te stappen op Zoho Assist: Price and performance and ease of use.

Zoho Assist Unattended Access and Remote Support - a perfect COVID remedy

Pluspunten:

We deployed Zoho Assist Unattended Access and Remote Support in April, 2020 as a means of reducing face-to-face support interactions. We’ve found that not only were our technicians able to avoid excessive COVID exposure inside the office, they were also more productive and able to offer support for issues that we’d previously not had the time to address. When our primary remote access solution was found to have a serious unpatched security flaw, we deployed Zoho to our remote workers on a temporary basis. The Unattended Access Only technician option allows for virtually unlimited remote users/techs as long as they’re assigned only Unattended Access capabilities. We placed each user’s PC in individual groups, and used those groups to restrict the remote users’ access to only their respective machines.

Minpunten:

The biggest feature missing from the package is true multi-monitor support, an option that has been promised for some time. Yes, you can switch between monitors using a keyboard shortcut or the mouse, but it’s nowhere near as efficient as being able to see both of an end-users monitors and once and interact with both of them at the same time. We hope the beta version of this feature makes it to production soon.

Overwogen alternatieven: Webex, ConnectWise Control, TeamViewer en Kaseya VSA

Zoho Assist Review

Pluspunten:

I've been using a lot of remote tools throughout my career and Zoho assist has been my favorite so far. Zoho stands out to other app because of its versatility, I can use it anywhere I like, I can use to my desktop, laptop, and even on my mobile phone which makes it much easier for me to handle user concerns. Great features such as unattended access, live chat, file transfer/sharing and troubleshooting tools makes it a top remote solution for you.

Minpunten:

Didn't have anything to dislike about the app, customer support are also reliable and they act fast enough to make the most assistance I needed.

Overwogen alternatieven: AnyDesk

Zoho Remote Assist Saves Money, Protects Profits and Ensures our Organization is setup for Success!

Pluspunten:

Zoho Assist is by far the best remote assistance solution that our team has used within our service territory. The ability to easily support our customers remotely and securely is paramount in our industry. The ability to remote assist across multiple devices and platforms including iOS and Android devices is a must have. The advanced tasks that allow for remote reboot while staying connected to the customers device, and more, saves time and works flawlessly. The brand specific communications that supports our corporate communications plan enables our organization to provide a consistent, seamless experience.

Minpunten:

This has been the best tool we have used in our effort to support our customers. While there may be future enhancements that we may wish to be researched, at this point, this Zoho Assist solution sets our team up for success.

Overwogen alternatieven: TeamViewer

Redenen om voor Zoho Assist te kiezen: Better application interface

Affordable Remote Support with Included Deployment Tool

Opmerkingen: Connectwise Control (Formerly ScreenConnect) has similar features, but lacks a tool to deploy. This platform has a built in deployment that uses psexec and requires virtually ZERO configuration. Just input the domain, domain admin creds, and deploy to the PCs you want! PDQDeploy is a paid solution to this issue, and I'm not aware of a competitor that has this built in.

Pluspunten:

- Cost is far lower than most competitors. - Free deployment tool - Fast connection - Windows Application (for tech and user) - iOS and Android App (for tech and user) - Clipboard support, admin tools, and shortcuts to open many useful programs (event viewer, cmd, etc.) - Remote Support (non unattended access) is easy to setup and easy for users to understand - Inherent support of UAC in support - competitors lack this ability

Minpunten:

- Browser-agent speed is not as fast as competition.

Overwogen alternatieven: ConnectWise Control

Redenen om voor Zoho Assist te kiezen: Price, quality, and easy of deployment

Overgestapt van: ConnectWise Control

Redenen om over te stappen op Zoho Assist: Price - ease of use, etc.

Pretty good package for a pretty good price

Opmerkingen: Helps me assist my customers easily - avoids having to run out to client sites saving me time and them money for an on site call.

Pluspunten:

Desktop app works well, making it easy to send customers a invite via email for the remote access software. Worked first time with minimal effort by customer. Automatic uninstall when the session is done is quite nice. I don’t always have the $$$ to drop on a full year subscription (looking at you TeamViewer), so being able to do monthly makes it very affordable to even the smallest consultant or business for remote support.

Minpunten:

I’m still getting used to the slight out of sync feeling I get with the mouse pointer. May just be me though! Feels less responsive than TeamViewer was, but may just be I need to tweak performance settings.

Overwogen alternatieven: Splashtop Remote Support

Redenen om voor Zoho Assist te kiezen: Price.

Overgestapt van: TeamViewer