--- description: Ontdek de plus- en minpunten van Intermedia Unite en leer meer over de functies, de prijs en het gebruiksgemak van de software. Lees nuttige beoordelingen van geverifieerde gebruikers en ontdek vergelijkbare programma's. image: https://gdm-localsites-assets-gfprod.imgix.net/images/capterra/og_logo-e5a8c001ed0bd1bb922639230fcea71a.png?auto=format%2Cenhance%2Ccompress title: Intermedia Unite - Bekijk prijzen, reviews en scores - Capterra Nederland 2026 --- Breadcrumb: [Startpagina](/) > [Telefonie software](/directory/30084/telephony/software) > [Intermedia Unite](/software/181373/unite) # Intermedia Unite Canonical: https://www.capterra.nl/software/181373/unite Pagina: 1 / 9\ Volgende: [Volgende pagina](https://www.capterra.nl/software/181373/unite?page=2) > Intermedia Unite is een compleet, zeer betrouwbaar en schaalbaar cloudgebaseerd telefoonsysteem dat is ontworpen voor kleine bedrijven. > > Oordeel: score van **4.7/5** door 188 gebruikers. Hoge score voor **Waarschijnlijkheid van aanbeveling**. ----- ## Overzicht ### Wie gebruikt Intermedia Unite? Bedrijven van elke omvang, met 1-500+ werknemers ## Snelle statistieken en scores | Metriek | Score | Details | | **In totaal** | **4.7/5** | 188 Reviews | | Gebruiksgemak | 4.6/5 | Gebaseerd op alle reviews | | Klantenondersteuning | 4.8/5 | Gebaseerd op alle reviews | | Prijs-kwaliteitverhouding | 4.7/5 | Gebaseerd op alle reviews | | Functies | 4.7/5 | Gebaseerd op alle reviews | | Aanbevelingspercentage | 90% | (9/10 Waarschijnlijkheid van aanbeveling) | ## Over de leverancier - **Bedrijf**: Intermedia - **Locatie**: Sunnyvale, VS - **Opgericht**: 1991 ## Commerciële context - **Beginprijs**: US$ 27,99 - **Prijsmodel**: (Gratis proef) - **Doelgroep**: Zelfstandig ondernemer, 2-10, 11-50, 51-200, 201-500, 501-1.000, 1.001-5.000, 5.001-10.000, 10.000+ - **Implementatie en platforms**: Cloud, SaaS, Web, Mac (desktop), Windows (desktop), Android (mobiel), iPhone (mobiel), iPad (mobiel) - **Ondersteunde talen**: Duits, Engels, Italiaans, Nederlands - **Beschikbare landen**: Canada, Verenigd Koninkrijk, Verenigde Staten ## Functies - Agent-interface - Automatic call distribution (ACD) - Automatische nummerkiezer - Bestanden delen - CTI (Computer Telephony Integration) - Callcenterbeheer - Chatbot - Communicatie via meerdere kanalen - Controle van oproepen - Geautomatiseerde routing - IVR - Kwaliteitsbeheer - Mobiele toegang - Oproepen bijhouden - Oproepen doorsturen - Oproepen opnemen - Oproepen routeren - Personeelsbeheer - Rapportage en analyse - SIP-trunking - Samenwerking tussen meerdere gebruikers - Sms-berichten - Tweewegs audio en video - VoIP - Voicemail - Wachtrijbeheer ## Integraties (21 in totaal) - Algo - CDK Global - DealerSocket CRM - Dynamics 365 - Google Calendar - Google Contacts - Google Meet - HubSpot CRM - Microsoft Outlook - Microsoft Teams - NetSuite - Pipedrive - Salesforce Platform - Salesforce Starter - ServiceNow ... en 6 meer integraties ## Ondersteuningsopties - E-mail/helpdesk - Veelgestelde vragen/forum - Kennisbank - Telefonische ondersteuning - 24/7 (contact met medewerker) - Chatten ## Categorie - [Telefonie software](https://www.capterra.nl/directory/30084/telephony/software) ## Gerelateerde categorieën - [Telefonie software](https://www.capterra.nl/directory/30084/telephony/software) - [VoIP-software](https://www.capterra.nl/directory/30940/voip/software) - [Unified communications software](https://www.capterra.nl/directory/31035/unified-communications/software) - [Contactcenter software](https://www.capterra.nl/directory/32035/contact-center/software) ## Alternatieven 1. [Slack](https://www.capterra.nl/software/135003/slack) — 4.7/5 (24071 reviews) 2. [Microsoft Teams](https://www.capterra.nl/software/168668/microsoft-teams) — 4.5/5 (10975 reviews) 3. [Zoom Workplace](https://www.capterra.nl/software/144037/zoom-video-conferencing) — 4.6/5 (14553 reviews) 4. [Flock](https://www.capterra.nl/software/151072/flock) — 4.5/5 (344 reviews) 5. [3CX](https://www.capterra.nl/software/158704/3cx) — 4.4/5 (465 reviews) ## Reviews ### "Outstanding Quality and Service" — 5.0/5 > **Kevin Dominik** | *3 september 2019* | Informatietechnologie en -diensten | Aanbevelingsscore: 9.0/10 > > **Pluspunten**: The Hardware Phone and Softclient have an outstanding availability and quality of service, no matter whether the user works in the office, at home or on Hotel or Airport Wifi. The Administrative interface is easy to use and the combination of toll-free and local numbers give a professional appearance. The quality of the voice mail is great, and the delivery by E-Mail quick and reliable. > > **Minpunten**: The integration with different Identity Management Systems for a single point of administration environment could be better. Other systems have more comprehensive group call and conference features. > > Out previous provider had considerably raised their price, thus we wanted to migrate to a new solution. As we offer 24x7 support, we needed a solution, that could keep up with our requirements. We are completely satisfied with Intermedia Unite as well as with the interactions we had with Intermedia's staff. ----- ### "One Stop Shop for Voip needs\!" — 5.0/5 > **Justin** | *30 oktober 2023* | Computer- en netwerkbeveiliging | Aanbevelingsscore: 10.0/10 > > **Pluspunten**: This is an all in one package that is not only easy to resell but reliable with versatile cost based on what you need\! > > **Minpunten**: Im not a big fan of their exchange services but it has been some time since i have used them and dont believe my experience is currently accurate. > > prompt, attentive and responsive. As soon as the onboarding technician noticed i had experience in their systems he let me take the wheel and ask questions as needed for a brief yet informative experience for me. ----- ### "Not the best, but affordable" — 3.0/5 > **Whitney** | *18 juli 2024* | Rechtspraktijk | Aanbevelingsscore: 4.0/10 > > **Pluspunten**: Their deskphones are easy to familiarize yourself with and pretty decent > > **Minpunten**: Customer service was not the best, took so long for support to resolve issues and constant outings in the area. ----- ### "Excellent product & excellent customer service" — 5.0/5 > **Cathy** | *8 maart 2023* | Gezondheid, wellness en fitness | Aanbevelingsscore: 10.0/10 > > **Pluspunten**: Customer service is immediately responsive to our calls and resolves issues promptly. However, we have only had to call them twice over the last 2 years and our problem was rectified within minutes. Thank you\! > > **Minpunten**: We cannot think of anything we woudl want to change. > > Wonderful\! ----- ### "SO much better than Microsoft's exchange services" — 5.0/5 > **Laura** | *26 september 2019* | Bouw | Aanbevelingsscore: 9.0/10 > > **Pluspunten**: The interface, for the most part, works. Much better than Microsoft's 365 portal. And everyone speaks English\!\! And calls me back\!\!\! > > **Minpunten**: The passwords. Every time I use the portal I have to change my password. The login screen doesn't look at the username; instead it inserts a random user's credentials. After that it is not possible to reuse previous passwords. This happens to my entire team. > > Initially I got valid, correct answers from Sales. My billing is consistent and accurate. I had one question about billing and got an immediate, understandable answer. When the service became live it worked. It was an easy transition. No emails were missing. My team was happy. And the spam, and hacks are so much less. It's amazing. ----- Pagina: 1 / 9\ Volgende: [Volgende pagina](https://www.capterra.nl/software/181373/unite?page=2) ## Links - [Bekijk op Capterra](https://www.capterra.nl/software/181373/unite) ## Deze pagina is beschikbaar in de volgende talen | Locatie | URL | | de | | | de-AT | | | de-CH | | | en | | | en-AE | | | en-AU | | | en-CA | | | en-GB | | | en-IE | | | en-IL | | | en-IN | | | en-NZ | | | en-SG | | | en-ZA | | | es | | | es-AR | | | es-CL | | | es-CO | | | es-CR | | | es-DO | | | es-EC | | | es-MX | | | es-PA | | | es-PE | | | fr | | | fr-BE | | | fr-CA | | | fr-LU | | | it | | | nl | | | nl-BE | | | pt | | | pt-PT | | ----- ## Gestructureerde gegevens