Salesforce Commerce Cloud reviews

Over Salesforce Commerce Cloud

Converteer meer klanten en laat je merk sneller groeien met Commerce Cloud, het toonaangevende e-commerceplatform.

Meer informatie over Salesforce Commerce Cloud

Pluspunten:

It has many features, is very detailed, and can help you in every part of the sales funnel. It has a good integration with other apps, but you need a team to make it happen faster.

Minpunten:

Can be glitchy at times...would like to be able to customize further to my particular business. This is frustrating at time.

Beoordelingen van Salesforce Commerce Cloud

Gemiddelde score

Gebruiksgemak
3,9
Klantenservice
4,4
Functies
4,4
Waar voor je geld
4,1

Waarschijnlijkheid van aanbeveling

8,2/10

Salesforce Commerce Cloud heeft een totaalscore van 4,3 van 5 sterren op basis van 13 gebruikersreviews op Capterra.

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Reviews filteren (13)

Leticia
Leticia
Acconut Manager in Brazilië
Geverifieerde LinkedIn-gebruiker
Telecommunicatie, 201-500 werknemers
Heeft de software gebruikt voor: 2+ jaar
Bron van de reviewer

Great software but complicated to handle

5,0 10 maanden geleden

Opmerkingen: It serves to give you all the company's numbers and it is possible to integrate them all into a single system, however, as there are several layers of software, you can't manage without an internally prepared team to provide you with the support that you need.

Pluspunten:

It has many features, is very detailed, and can help you in every part of the sales funnel. It has a good integration with other apps, but you need a team to make it happen faster.

Minpunten:

Because it is so detailed, it is sometimes difficult to have quick information in the palm of your hand, especially when providing dashboards and reports.

christian
Digital Marketer in VS
Detailhandel, 11-50 werknemers
Heeft de software gebruikt voor: 6-12 maanden
Bron van de reviewer

Recently Migrated From Magento To SFCC

4,0 3 jaar geleden

Opmerkingen: Great onboarding experience and great customer support. They really want to help your business succeed. Little quarks can be weird to transition but overall very happy.

Pluspunten:

I really like the features out of the box. Lots of options that usually would have to be custom developed by developers are included right away. The layout and ease of use are great. Love the marketing and Promo capabilities and Salesforce updates with new features a couple of times a year. Customer support and learning prior to launch is great. Salesforce wants you to succed.

Minpunten:

There are some small things that do need additional development to work the way you want. SFCC teaches you about these things like they're included but you need developers to add the code or style. ex. source code - gift with purchase (when selecting one of a choice of free products) There are also little nuances like case-sensitivity that gets annoying but I think that can come with any platform

Overwogen alternatieven: BigCommerce en Shopify

Redenen om voor Salesforce Commerce Cloud te kiezen: Needed an upgrade

Overgestapt van: Adobe Commerce

Muzamil
Sales and Marketing Specialist in VK
Gezondheid, wellness en fitness, 51-200 werknemers
Heeft de software gebruikt voor: 6-12 maanden
Bron van de reviewer

It is a great ecommerce platform for online storefront, inventory and orders management

4,0 3 weken geleden Nieuw

Pluspunten:

If you want to increase engagement on a webpage this is the best tool for any online business -It is easy to use and straightforward -Great product roadmap -Great for tracking activities by the prospects -Outstanding customer support -Great UX/UI -Great for forecasting

Minpunten:

-It all comes down to pricing (everything is customisable but comes with an additional price) -Integration with third-party tools is not straightforward -It is slower than competitors

Geverifieerde reviewer
ANALISTA PROGRAMMATORE in Italië
Geverifieerde LinkedIn-gebruiker
Detailhandel, 10.000+ werknemers
Heeft de software gebruikt voor: 2+ jaar
Bron van de reviewer

good catalog system

4,0 2 jaar geleden

Opmerkingen: the overall experience is good, maybe it miss some functionality to integrate with external monitoring system

Pluspunten:

we are using it for all our catalog and it replace our custom system with an high improvement on our service

Minpunten:

some time since it is a saas, any change is a problem and became quite long. recently we had several issue with authentication

Geverifieerde reviewer
Marketing Manager in VS
Geverifieerde LinkedIn-gebruiker
Sportartikelen, 10.000+ werknemers
Heeft de software gebruikt voor: 2+ jaar
Bron van de reviewer

B2C Commerce in Salesforce is an excellent option for an e-commerce operation

4,0 3 maanden geleden

Opmerkingen: All our company's sales and marketing efforts are made easier by utilizing the Commerce Cloud in conjunction with the Sales Cloud. Because of the size of our organization, being able to communicate with our audience is a huge benefit of using this platform. Using this tool, our team can track their progress and see where they stand on the goals, they've set for themselves.

Pluspunten:

My company's website utilizes Salesforce to keep track of all visitors and clients. We've been able to better manage our workflow and keep track of all the responsibilities we've delegated to others thanks to it. Keeping track of our clients and consumers on the same platform where we do all our other businesses is also a big plus for us. Having fewer browser tabs or tabs open at the same time can save time when working from home. Salesforce is far more user-friendly and efficient than any other platform I've tried. I haven't had the same level of anxiety about keeping track of our inventory and orders as I used to.

Minpunten:

People who work from home have had trouble with their internet connections because they need a fast one to get the most out of the software. As a result of unanticipated delays in reporting, our timelines have been disrupted. The single time this has occurred is extremely rare. To execute simple activities, there are too many functions. We commonly realize that a process is made more difficult by the presence of numerous features. (It's fair if my lack of technical knowledge is to blame for my desire for it to be a little less complicated).

Geverifieerde reviewer
Digital Marketing Director in VS
Geverifieerde LinkedIn-gebruiker
Kleding en mode, 1.001-5.000 werknemers
Heeft de software gebruikt voor: 2+ jaar
Bron van de reviewer

This is a fantastic solution to run an online store

5,0 3 maanden geleden

Opmerkingen: A common requirement in the organizations where I've worked is the usage of more than one platform to maintain smooth communication between the front office staff, the inside sales team, and the back office. Three or more systems may be required, but Salesforce integrates them all.

Pluspunten:

Salesforce Commerce Cloud is a wonderful alternative if you require support with a complicated setting. Using social media to engage with customers may be highly advantageous to a business. Packages can also be split up into multiple locations on the platform. It's possible to buy almost anything on the internet with the help of the Salesforce Commerce Cloud. Everything you need is included, and it works smoothly with Salesforce CRM. Finally, it can be put to good use. Even though it's a little more expensive than other options, we think it's worth it.

Minpunten:

It would be wonderful if they could merge seamlessly with a more user-friendly design. At first, it's hard to tell what's going on because of the variety of faces. When the time comes, everything will be better and easier to handle. As a sales and customer service tool, it's a challenge. With so many choices and so little direction, it may be overwhelming. You'll need a solid team of programmers to get the table, data, and system working for your business.

Geverifieerde reviewer
Digital Marketing Manager in VS
Geverifieerde LinkedIn-gebruiker
Kleding en mode, 10.000+ werknemers
Heeft de software gebruikt voor: 2+ jaar
Bron van de reviewer

It's a great place to do business!

4,0 4 maanden geleden

Opmerkingen: Overall, the front-end design is current and performs nicely on any device. With the help of Salesforce extensions, you can easily track customers' journeys across the sales funnel with attribution. Order management is good, but not necessarily real-time; integrations take time to function together.

Pluspunten:

Both sales and marketing are using it for the entire sales process, from beginning to end. Among the many tools at our disposal are lead registrations, sales funnels, reports, and account management software. Assists you in keeping track of your leads and contacts and ensures that the correct individuals are assigned to the right accounts in their area or line of work. Marketing can see all the leads that originated from in-person events, whitepapers, and other sources this way.

Minpunten:

It's not always going to fully engage with playbooks, though it should be expected to. The lack of additional tabs containing distinct general information is what bothers me the most, in the end. Everything in here that I don't utilize or integrate daily appears to be overcrowded.

Andre
Commercial Coordinator in Brazilië
Detailhandel, 10.000+ werknemers
Heeft de software gebruikt voor: 2+ jaar
Bron van de reviewer

Perfect to have control!

5,0 vorig jaar

Opmerkingen: This software gives my workday more agility and control and I can have more peace of mind regarding the organization of my activities.

Pluspunten:

The simple way to attach files and save them for consultation makes this tool powerful to have control of all your work. The interaction with the team and with other areas is also a strength of this software which makes daily activities more agile.

Minpunten:

Search engine, I think that this tool can be improved to get more affordable search returns.

Rick
VP-Sales & Marketing in VS
Ziekenhuis- en gezondheidszorgbranche, 501-1.000 werknemers
Heeft de software gebruikt voor: 2+ jaar
Bron van de reviewer
Bron: SoftwareAdvice

Saleforce works for sales management

4,0 9 maanden geleden

Opmerkingen: Positive...very helpful; in scheduling and keeping tack of client activities.

Pluspunten:

Ease of use....analytics....helps keep track of business progress. Helps clarify who we should be focusing on and what sales pitches are working

Minpunten:

Can be glitchy at times...would like to be able to customize further to my particular business. This is frustrating at time.

Amber
Real Estate Agent in VS
Vastgoed, 2-10 werknemers
Heeft de software gebruikt voor: 1+ jaar
Bron van de reviewer

Salesforce for e-commerce management

4,0 3 maanden geleden

Opmerkingen: Overall good experience with Salesforce and the task management feature, needs to offer free CRM services to new customers.

Pluspunten:

It offers features that no other CRM software offers such as workflow creation, task management, and customer engagement tools.

Minpunten:

Sometimes you need to manually enter data that you probably will not need and it can be very time consuming.

Sachin
Customer Service Representative in India
Ziekenhuis- en gezondheidszorgbranche, 51-200 werknemers
Heeft de software gebruikt voor: 6-12 maanden
Bron van de reviewer
Bron: SoftwareAdvice

Salesforce B2C Commerce is a wonderful solution for e-commerce business

5,0 12 maanden geleden

Opmerkingen: If you are looking for the best software solution for your e-commerce business, you must checkout Salesforce B2C Commerce as it is different from others and offers variety of features.

Pluspunten:

It is very fast and efficient software. We have been using it for many months now and I would like to share that the features it offers are wonderful. It is definitely the best one for your e-commerce business.

Minpunten:

Sometimes, it hangs the system and we need to restart the system in order to make it work. Also, there are some compatibility issues with iOS devices.

Bertis
Manager in VS
Vervoer/over de weg/per spoor, 2-10 werknemers
Heeft de software gebruikt voor: 1+ jaar
Bron van de reviewer

Sales Force Commerce

4,0 vorig jaar

Opmerkingen: Great!

Pluspunten:

This platform is truly a complete and effective tool for E-Commerce. I like the most is the fact that you have almost everything integrated.

Minpunten:

Well, the app is effective, somehow one can get easily lost in the system if not well instructed to use it.

Casey
Software Engineer in VS
Computersoftware, 201-500 werknemers
Heeft de software gebruikt voor: 2+ jaar
Bron van de reviewer

Great product tracking software

4,0 vorig jaar

Opmerkingen: Great for collaboration across the entire company.

Pluspunten:

Very flexible feature enriched software.

Minpunten:

Very complex and can be very difficult to extend.