Salesforce Commerce Cloud reviews

Great software but complicated to handle

Opmerkingen: It serves to give you all the company's numbers and it is possible to integrate them all into a single system, however, as there are several layers of software, you can't manage without an internally prepared team to provide you with the support that you need.

Pluspunten:

It has many features, is very detailed, and can help you in every part of the sales funnel. It has a good integration with other apps, but you need a team to make it happen faster.

Minpunten:

Because it is so detailed, it is sometimes difficult to have quick information in the palm of your hand, especially when providing dashboards and reports.

My thoughts on Salesforce as an Employee who uses it everyday!

Opmerkingen: It is such a great tool especially for knowledge base. It has been used in our company and is very easy to navigate. I can agree that it is the best platform out there.

Pluspunten:

I like how knowledgeable the platform is. It is very easy to navigate too.

Minpunten:

It is a bit old-fashioned when it comes to the UI/UX design. I believe it can be improved more to make it more pleasing.

Solid product

Opmerkingen: Very easy tool to use. Makes client tracking a breeze

Pluspunten:

Its easy to keep an accurate record of client interactions. Its easy to bring up the full history and search function also works well.

Minpunten:

I don't like the ongoing subscription cost.

ally in the salesperson's routine

Opmerkingen: I used the tool when I worked as a salesperson, the tool contributed a lot to visualizing work history, organizing routines, itineraries and projecting prospecting for new customers.

Pluspunten:

It is a very complete software to support the base of the sales team. It offers all the tools that an app could offer, from the possibility of archiving potential customer data to organizing itineraries on the map.

Minpunten:

The fact that there are many functions ends up making the dynamics a little confusing.

Excellent Product

Opmerkingen: Fantastic. Once I got in the groove, this product helped accelerate my sales performance.

Pluspunten:

Customisability. This product allows you to customise it to meet all of your needs.

Minpunten:

The amount of time that it took me to get the hang of everything. It's a lot to take in at first.

Our sales "bible"

Opmerkingen: It's a must in every sales team, needed to have a perfect commercial experience, track everything with dashboards and reports.

Pluspunten:

It's the basis of our organisation's sales activity. Allows to track our activities, opportunities, tasks and follow-ups.

Minpunten:

Could evolve in terms of look and feel, as well as being a bit more flexible and dynamic when it comes to adapting to third-parties softwares.

Salesforce Commerce Cloud + Salesforce Enterprise = power duo!!

Opmerkingen: we have used the "out of the box" version, as we're just working on it.

Pluspunten:

the AI agents are definitely the best part of the entire product. I do think that this is the way that all ecommerce stores should go to.

Minpunten:

definitely a steep learning curve. but we're working on it as we decide if should be implemented or not.

Positive review and a must use for organisations

Opmerkingen: Positive experience with Salesforce as once you have managed to navigate your way around to what you want. It is easy to do so. With many different ways to use it. Everyone at my workforce uses it differently and can still create a positive experience for the user

Pluspunten:

All the things within salesforce is organised well. This organisation has helped with workload and the efficiency of doing the workload

Minpunten:

Very hard to learn because of the many tabs that can be open for salesforce. I currently use it to manage a building and with many tabs it is very hard to navigate what exactly we are looking for.

Incredible system once you become fluent in it

Opmerkingen: Initially the adjustment from a different platform took some time but once our team became "fluent" in Salesforce it, it became absolutely critical.

Pluspunten:

The different ways Salesforce CC allows us to see data is extremely useful to our professionals so they can get a better control over their territory and the way that it is very customizable.

Minpunten:

The multiplicity of features and reports does take some getting used.

Would recommend

Opmerkingen: My experience has been positive overall.

Pluspunten:

It is easy to use, secure, and accessible.

Minpunten:

I found it difficult to navigate at first.

The best Cloud e-commerce platform

Opmerkingen: We've switched from a custom platform to SFCC, and it has been a game changer.It has allowed us to speed up our online business and to grow our e-commerce significantly.

Pluspunten:

Almost everything.Very solid platform, easy to manage and it allows a very fast time to market when you need to open new markets.Full of great functionalities and features and easy integration with external services.

Minpunten:

You definitely need a certified system integrator which could help you with integrations, developments and maintenance.You cannot manage it on your own.

Salesforce review

Pluspunten:

Its scalability and built-in AI features, like product recommendations, help optimize conversions. The platform’s seamless integration with Salesforce CRM ensures smooth customer data management,

Minpunten:

The most challenging aspect of Salesforce Commerce Cloud can be its complex setup and configuration processes, which may require significant technical expertise.

Easy Navigation

Pluspunten:

Salesforce Commerce Cloud is easy to navigate.

Minpunten:

Salesforce Commerce Cloud could use a sleeker design.

Salesforce CRM

Opmerkingen: Overall highly recommend and have experience using their product

Pluspunten:

Extremely easy to navigate and use. Best CRM available

Minpunten:

Some of the interface I thought could use some advancements

Salesforce Commerce Cloud Review

Opmerkingen: My overall experience is positive, a service that makes my team work quicker - always appreciated

Pluspunten:

What I liked most about my time using Salesforce Commerce Cloud was the ability to my team admins to streamline work processes quickly.

Minpunten:

What I liked least about using Salesforce Commerce Cloud was the learning curve I encountered while learning the platform.

Good so far!

Opmerkingen: Relatively new to it but familiar with competitor HubSpot who has similar capabilities

Pluspunten:

The integrations with Gmail are useful for users of this software.

Minpunten:

The tasks need to be more flexible and mark as complete easier when clicked into.

Solid E-commerce Platform with Great Features

Opmerkingen: Overall, my experience with Salesforce Commerce Cloud has been positive. It has significantly improved our e-commerce operations and provided valuable insights through its analytics tools. While there are some challenges with setup and cost, the benefits it offers are substantial.

Pluspunten:

I really appreciated the user-friendly interface and the robust set of features that made managing our online store much easier. The integration capabilities with other Salesforce products are seamless, which enhances productivity.

Minpunten:

The initial setup took some time. Additionally, the cost can be a bit high for smaller businesses.

Good communication channel

Opmerkingen: It is a good work tool, it allows you to speed up the issue of communications and have everything much more controlled and streamline work once you have learned to use it

Pluspunten:

It's great to have a tool to be able to communicate quickly with your entire customer database

Minpunten:

Having to teach workers how to use a new work tool and have to integrate it with all programs

salesforce for business

Pluspunten:

Easy to use for business. Makes workflow smooth with less worries

Minpunten:

Not much to dislike. Probably could use more features

Works Well

Pluspunten:

Ability to make it fit the company needs. Robust system that works well when implemented correctly.

Minpunten:

Not very intuitive. There is a learning curve with it and training others can be difficult.

It's a great place to do business!

Opmerkingen: Overall, the front-end design is current and performs nicely on any device. With the help of Salesforce extensions, you can easily track customers' journeys across the sales funnel with attribution. Order management is good, but not necessarily real-time; integrations take time to function together.

Pluspunten:

Both sales and marketing are using it for the entire sales process, from beginning to end. Among the many tools at our disposal are lead registrations, sales funnels, reports, and account management software. Assists you in keeping track of your leads and contacts and ensures that the correct individuals are assigned to the right accounts in their area or line of work. Marketing can see all the leads that originated from in-person events, whitepapers, and other sources this way.

Minpunten:

It's not always going to fully engage with playbooks, though it should be expected to. The lack of additional tabs containing distinct general information is what bothers me the most, in the end. Everything in here that I don't utilize or integrate daily appears to be overcrowded.

It is a great ecommerce platform for online storefront, inventory and orders management

Pluspunten:

If you want to increase engagement on a webpage this is the best tool for any online business -It is easy to use and straightforward -Great product roadmap -Great for tracking activities by the prospects -Outstanding customer support -Great UX/UI -Great for forecasting

Minpunten:

-It all comes down to pricing (everything is customisable but comes with an additional price) -Integration with third-party tools is not straightforward -It is slower than competitors

Salesforce B2C Commerce is a wonderful solution for e-commerce business

Opmerkingen: If you are looking for the best software solution for your e-commerce business, you must checkout Salesforce B2C Commerce as it is different from others and offers variety of features.

Pluspunten:

It is very fast and efficient software. We have been using it for many months now and I would like to share that the features it offers are wonderful. It is definitely the best one for your e-commerce business.

Minpunten:

Sometimes, it hangs the system and we need to restart the system in order to make it work. Also, there are some compatibility issues with iOS devices.

good catalog system

Opmerkingen: the overall experience is good, maybe it miss some functionality to integrate with external monitoring system

Pluspunten:

we are using it for all our catalog and it replace our custom system with an high improvement on our service

Minpunten:

some time since it is a saas, any change is a problem and became quite long. recently we had several issue with authentication

Salesforce for e-commerce management

Opmerkingen: Overall good experience with Salesforce and the task management feature, needs to offer free CRM services to new customers.

Pluspunten:

It offers features that no other CRM software offers such as workflow creation, task management, and customer engagement tools.

Minpunten:

Sometimes you need to manually enter data that you probably will not need and it can be very time consuming.