Power Diary reviews

Power Diary Is An Amazing Comprehensive EMR

Opmerkingen: Power Diary solves multiple problems for me by offering an All-In-One type EMR platform that allows me to document, track my invoices, communicate with clients, manage my schedule, and pay attention to my reports.

Pluspunten:

Power Diary offers LOTS for features: built-in CRM for email & SMS marketing, appointment reminders, and client correspondence; HIPAA compliant EMR for SOAP notes; customizable templates for SOAP notes and intake/consent forms; the flexibility to create your own SOAP notes and forms; automatic invoices generated when appointments are created; easy scheduling in-person & online through a client portal; capability of clients to pay in advance when they schedule online; Stripe integration with payment processing; reporting for KPIs to understand practice management; ability to create session packages; ability to create 1-on-1 sessions or group classes

Minpunten:

1-way sync with Google calendar - 2-way sync would be much better so that the calendars could fully communicate

Review

Opmerkingen: Overall Power Diary is meeting the needs of our business however we have had to make a large number of changes to our processes and way of working with our clients to accommodate Power Diary. There are a number of functionalities that we would like to see.

Pluspunten:

- Visually appealing - Ability to produce multiple reports - Simple and easy to use calendar and client set up - Client online booking portal - Medicare processing - Data consistancy

Minpunten:

- Limited functions available on the calendar - cannot view single day of the week for multiple weeks - Unable to limit who access notes and profile information - anyone with can access client notes and view client profiles regardless if the client is allocated to them or not - Unable to create an overall number of sessions used in a session pack per year - this is still tracked manually

Quick to learn, intuitive, functional and effective.

Pluspunten:

When I first opened my practice I was overwhelmed by all the factors I had to consider. I found Power Diary easy to set up. I could understand how it worked without needing to watch endless videos. The support team were really responsive. But most of all I loved that there were times when Power Diary prompted me to consider something I might not have thought off, like compliance. This gave me additional trust in the product.

Minpunten:

Honestly, there is nothing I didn't like about this software. I sometimes wished I could print out a calendar with a better layout, but that is just a small thing compared to all the things that worked. With the rising cost of everyday expenses the price point is something that has made me consider other software.

Not too bad, with potential

Opmerkingen: Overall it isn't too bad, Notes are quite good. And staff are good.
However, it does remain a very restrictive platform with multiple irritating imperfections. They are keen to listen and let you know they are making changes, but the role out is extremely slow and slightly disappointing following the long wait. They have the potential to be very good if they implemented the changes they say they would do, but sometimes get they feel they are complacent with their product.

Pluspunten:

Support is good in that staff to try their best to help quickly with the availability they have. Have some good features e.g notes. It can be a cheaper option if you avoid using SMS. (This is where they make up the difference.)

Minpunten:

They take a very long time to implement changes, yet they can implement changes fast if need to such as adding telehealth during COVID 19 in a week (if they didn't they would have lost business). They discussed intake forms since I started a year ago (and has been a popular demand by many users) and still just talk of it happening, yet keep you hooked by saying coming in a few months. They make their money on SMS so be careful , never known SMS to be so expensive. They recently did a user interface facelift with new features. It is still quite dated compared to competitors and you're restricted to what you can do. They could do with a graphics designer or ergonomic designer on their team.

Backbone of our business

Opmerkingen: As our business relies on good software to safely store our client data and to reliably access our daily schedules and information, Power Diary is the backbone to the efficient running of our business. We have found many helpful features that saves time and energy to collect data and to ensure accurate financial and client records are kept.

Pluspunten:

Easy to navigate, easy to see where clinicians are and who they are seeing, supports the efficient running of our busy practice.

Minpunten:

Some of the data searches are limited. Would be great to have a few more NDIS specific features to add to invoicing and client records.

Simple to set up and use and saves a small business manager lots of valuable time..

Opmerkingen: It is a fantastic program for a small business that is not used to setting up and using an online program. It saves us a lot of time and manages everything l need in one program.

Pluspunten:

I was able to set up the whole program to suit my business without too much trouble and have been able to learn and add things along the way. All my employees find it easy to use as well.

Minpunten:

The session pack system is very handy but does not work properly for my business.

Excellent Diary for All My Needs

Opmerkingen: Overall, it has changed my life, from disorganised to completely organised and in one place!

Pluspunten:

This is so easy to use, it took the headache out of scheduling and keeping my own diary in a book, and on my phone. It’s all in one place and is very convenient.

Minpunten:

It took me a little while to figure out how to use the features and I’m sure there are some I still don’t use or need really, but once I got the hang of it, it was super easy!

I love how easy it is to use

Opmerkingen: As a private practice owner, there's a bagillion & one things to manage and PowerDiary simplifies my life.

Pluspunten:

I love how easy PowerDiary is to use. I am not very tech savy but it is visually simple & appealing. I especially love that you can create/modify templates to use with clients.

Minpunten:

Everything has been pretty straightforward and if I did have questions or concerns, their support team was quick to email me back which I greatly appreciate.

Great software

Pluspunten:

The scheduling process is easyThe billing option is very useful The messaging tool is really helpful because I can communicate with my clients about their appointments Easy to set up my own notes template

Minpunten:

I have not come across any cons at the moment

Excellent product

Opmerkingen: 10/10. Am totally satisfied and have recommended it to others in my profession.

Pluspunten:

It’s so intuitive and has great customer support. Loved the webinars and tutorials especially.

Minpunten:

Would love to see a tap payment square linked to this system.

Growing our business with Powerdiary

Opmerkingen: Our business relies very heavily on powerdiary, for diaries, client appointments, billing, medicare, reporting. The automatic SMS reminders are a great facility for clients (they rely on them to remind them about their appointments) and great for us - people are more likely to cancel when they receive the SMS rather than not attend, or cancel at the last minute. The system has been very reliable. It is extremely rare for the system to be down.

Pluspunten:

Easy to use. When there are issues, there is a friendly person at the end of the phone or email to assist in resolving issues (such as when we've accidentally deleted data, support with reports, not knowing how to do a particular function). The software is constantly being improved with additional functionality based on feedback.

Minpunten:

There are times when there are functions I would like that are not available, such as an 'undo' function, especially if I've just deleted a series of appointments accidentally instead of deleting a single appointment. However when comparing this product with other products, it has many more functions than many of their competitors at a more reasonable cost.

Brilliant practice management software for specialists!

Opmerkingen: We are a specialist respiratory and sleep medicine practice with 10 physicians. We use powerdiary for all of our appointments and billing. It integrates seamlessly with medicare for our billing, is intuitive, fast, with an excellent team behind it always ready to respond to our queries and cater to our needs. We love it and would recommend it without hesitation.

Pluspunten:

Easy to use, intuitive, fast, much simpler than any other practice management software. Very responsive team always willing to engage, field queries and respond to our needs.

Minpunten:

We don't have any issues with Power diary. We have found it meets all our needs.

Power Diary is an amazing tool

Opmerkingen: I am not solving any business problems, but love the convenience of being able to remote in from any device anywhere to access it.

Pluspunten:

I am not an IT person and I can use the product easily. It makes simple sense. Little features to help make it more timely for all.

Minpunten:

It assumes everyone sees different people. Which mans if I put a referral into persons A diary and person B is seeing the same person, the can not set settings for their use, only the main diary persons use. So each time the client comes in, they have to change their settings and billing options and referrals. It can confuse medicare to no end.Though this is said to be a a modification for the future. As the other diaries in our system are contractors I would have liked to be able to have the option to calculate a split fee from it as all the finances, i.e. who has been paid, what is outstanding, is in the system, but it will not allow this.

Happy User

Opmerkingen: Power Diary staff are very quick to respond and help with any problems whether it be user error or system error.

Pluspunten:

I love how Power Diary has introduced texting through the system with our clients. It makes communication faster and easier than phoning.

Minpunten:

I don't think charging for the texting through the system feasable. Texting through any phone provider is free , not to be charged per word/character.

Solves a lot of problems

Opmerkingen: Very happy.

Pluspunten:

Very customisable. Great customer support at onset

Minpunten:

Billing area needs a tweak for my personal liking.. if individual customers could be given custom discount on monthly bills that would be very help ful.. And if we could attach video links to notes so that can be stored securely... not completely sure about putting video on a private channel in you tube.. I would also love to create a searchable problem list that can be linked to daily entries.

Great service, easy to use, but a little clunky

Pluspunten:

- Customer service is quick as they are available straight away on the online chat so you can keep working and have questions asked/problems solved without having to sit on the phone

Minpunten:

- Odd things will happen about 1-2 times a month. Today we have opened our program to find all the cancelled appointments have disappeared from the diaries - It would be great if it was integrated with HICAPS ( I hear this is on the way)

Flexible and Efficient

Opmerkingen: Very positive and helpful customer service. I find it expensive for my needs (I see only 1-3 home patients a week since I closed the practice really) but powerdiary kindly adjusted that for me and met my concerns so I stayed on.

Pluspunten:

I like the way it is formatted, how easy it is to see and view an entire page, and navigate all the functions. I find it flexible and very easy to work with. I like that you can turn a cancelled appointment red and that you don’t lose it on the page.

Minpunten:

I don’t like the new navigation bar on the right hand dude, it is too full of too many details, and takes up too much of the page. I like the simple, slimmer version best.

Five Stars for Power Diary

Opmerkingen: I love Power Diary and use it everyday, it integrates well with my phone calender and has all the features I need to run my Reiki business. Even though the price is a little high for my one person business I'm so glad I made the investment right from the get go. I have confidence my client files are safe and record keeping is easy.

Pluspunten:

The ease of use, set up and integration with google calender and stripe. Australian owned and based with servers in Australia. This was the selling point for me when I started my business and I have at times struggled to keep paying the monthly fee.

Minpunten:

Would like it to be integrated with PayPal and better integration with google calender ie appointments I put into my phone don't show up in Power Diary. I'd love to see an app version for ease of use on the go.

PosAbility Review

Opmerkingen: PowerDiary is a very important part of our business

Pluspunten:

The recurring feature, drag and drop of scheduled sessions, reporting to xero and mailchimp, aged receivables

Minpunten:

That there isn't an option to recur the colours (rooms) for sessions unless setting up the session initially. Privacy options to see notes and files are not personalised - we want only some staff to see some documents

A comprehensive practice management system that is easy to use and has great customer support.

Pluspunten:

Easy to use . Comprehensive, it does everything I need including financials. I love the SMS reminders. Excellent prompt technical support.

Minpunten:

The only problem is I have encountered were to do with my Internet connectivity, which makes an entirely web based practice management system a little tricky.

Great software!

Opmerkingen: I have really liked it, it's been easy to use and updated reasonably regularly with good updates.

Pluspunten:

It's really easy and intuitive to use! Even for new people it's easy to explain and there are heaps of potential options for labels and flags so easy to tailor how you want!

Minpunten:

I think more could be done for confidentiality, there is a privacy mode (which hides everything) but similar programs allow for partially de-identified screens (e.g. just having initials, or first initial with a client code).

Super!!! all round a very good online diary

Opmerkingen: I've had very few problems but when I do customer service is 10 out of 10 so efficient and friendly.. the one thing I'm not convinced with, and probably could be improved is the credit card payment platform system , Ive had issues with that

Pluspunten:

Easy !once you get the handle of it.. the set up is very good with so many features

Minpunten:

A little awkward to start with eg: setting up times gaps etc once done it all works so well . The price is probably high end but worth it..

Great Office management software

Opmerkingen: Power Diary provides us with a great calendar system, sms reminders for client appointments, financial management of client invoices all covered as is link to Stripe!

Pluspunten:

Versatile, many different options, ease of use, links to google calendar, fantastic support for any problems encountered

Minpunten:

can get a bit pricey when more than 8 calendars used. Also, when all diaries are displayed, it is very difficult to view each

Review

Pluspunten:

Autosave notes function, online bookings, cloud based

Minpunten:

Reports. Lacks easily accessed simple data or graphs for common reports. Everything seems to need to be downloaded to excel, manipulated and then hopefully you find what you want. Unuser friendly and very time-consuming.

Really good...but not awesome!

Opmerkingen: It has been a good start so far, but I feel like it's missing a couple of key features that are standard in other software packages.

Pluspunten:

- User interface - Easy appt reminders etc. - Lots of online support

Minpunten:

- No telephone support - Some lack of customisability (e.g. for session packs​ etc.) - Lack of editing options for clinical notes (e.g. bold, underlining, bullet points etc.)