EyeOnTask reviews

Flexible solution, Best value for money

Opmerkingen: EyeOnTask replaces several self developed tools and many Excel sheets. It makes the different processes easy and prevents mistakes. Especially the integration of the app for the fieldworkers with the back office improved efficiency.

Pluspunten:

EyeOnTask comes with an enormous amount of standard features which can be configured to the requirements. All features are integrated within the software but also over the different user interfaces like the web-interface, the apps and the plugins. Several financial features for the European market where missing, but added on my request within six weeks. The price model is very acceptable. For the company I advised the cost was even less than the "free" open source solutions when support was taken into consideration. There is good support although it is only in English.

Minpunten:

The integration with other software is limited. A direct connection with the accounting software my client uses is not available ( currently solved with an export/import). I however had a good discussions with the people behind EyeOnTask and they are now working on adding a mapping tool. With this tool it would be possible for consultants like me to configure the connections with third party software.

Eerder overwogen alternatieven: Syntess Atrium en Bitrix24

Redenen om voor EyeOnTask te kiezen: The efficiency in the method of working could be enormous improved and mistakes prevented. An estimated 1,5 FTE is saved with the use of EyeOnTask.

Overgestapt van: Microsoft Excel

Redenen om over te stappen op EyeOnTask: EyeOnTask is one complete system which can be configured to the requirements other than Bitrix where many plugins of different vendors are needed. And the pricing model is much more friendly than Syntess.

The most complete and affordable option for FSM.

Opmerkingen: After some time my team is getting use to the software, now we are getting positive feedback from my engineer

Pluspunten:

His value - quality relationship is one of the best, I check almost all on capterra and some software has an astronomical price, probably was better but don’t have the budget and not match the investment to a department that only generates expenses on some companies (field service support if very difficult to monetise).

Minpunten:

Difficult to configure and understand some modules, like customer portal, or contracts, or actives and personal equipment because customer equipment and personal equipment is configured on the same place.

Eerder overwogen alternatieven: Praxedo en ServiceNow

Redenen om over te stappen op EyeOnTask: Because is the most affordable and complete option, Zoho doesn’t has pictures of the equipment or actives, servicenow is very complicated to install, some doesn’t fit on our budget

Customer Support, Apps Function

Opmerkingen: Support Team very weak, the take days, weeks to rebot the software, I paying with do the report manually, wasting my time, wasting my money, is not the major issue. I am losing my contract and sales, coz most of photos disappear.

Pluspunten:

Nothing I can said, I should get what I pay.

Minpunten:

I lossing contracts and sales due to first 6 months the apps keep down. Manually do service report, all photos gone. Support team very weak.

P I P M Pest Control - EyeOnTask Review

Opmerkingen: excellent and comfortable with a professional system such as EyeOnTask

Pluspunten:

it is a very good system to manage tasks and contacts in your company the most thing I like is the templates for service reports, invoices and contracts and I can edit it smoothly to match with the company image

Minpunten:

the reacquiring system you will not miss any task or invoice

Excellent price/performance ratio

Pluspunten:

Excellent price-performance ratio. It includes almost all of the features and functions that our operations need at a much lower cost than the rest of the applications. Setup cost $0. Very simple implementation. Very agile technical support always answers our questions.

Minpunten:

We are waiting for the integration with zapier which they informed us is in the plans

Eerder overwogen alternatieven: Kickserv en Jobber

Redenen om over te stappen op EyeOnTask: The app has all or almost all the functions that are suitable for our operation and since we are starting in this area, the price factor is crucial at this stage.

fordel technologies

Opmerkingen: GOOD APP JUST NEED SOME WORK DONE AND WILL BECOME A GREAT APP

Pluspunten:

GOOD APP JUST NEEDS SOME WORK AND UPDATES

Minpunten:

NO CREDIT NOTES GOING BACK TO THE MAIN PAGE EVERYTIME YOU ACCESS AN INVOICE OR CLIENT VERY ANNOYING AND TIME CONSUMING NO ABILITY TO PRINT MULTIPLE INVOICES FOR ONE CLIENT YOU HAVE TO PRINT EACH INVOICE ON ITS OWN.

Eye On Task- Leading the way to business integration

Opmerkingen: Eye on Task speaks to every area with in a business from production, sales, quality, to a strong consumer focus

Pluspunten:

With Eye on Task the process of alignment in businesses between different departments within a company has become one of the greatest tools to make business practices more efficient.

Minpunten:

Sometimes the data can be too much, which can lead to bottlenecks.

Excellent support

Opmerkingen: 100% satisfied customer with no doubt would recommend

Pluspunten:

systematic way of process, user friendly

Minpunten:

generating the report, raising the complain and quotation

Good scheduling platform

Opmerkingen: We are happy to continue to use it. Good scheduling software.

Pluspunten:

Ease of use and set up. My colleague from field technicians to the schedulers to the managers have no issue using the platform after 10 mins orientation.

Minpunten:

Integration to more popular ERP is critical such as MS Dynamics but currently no means to do it now as far as I know.

Amazing Software!

Pluspunten:

It makes my life so much easier! It’s so much easier to manage all!!

Minpunten:

Easy to learn and use, fast and intuitive.

Eye on task

Pluspunten:

Easy to use for technicians and support is good

Minpunten:

unable to produce Purchase orders from quote

The best solution to your service based business

Opmerkingen: One word "Indespensable" we would not be able to run our company without this software.

Pluspunten:

It is everything we need and more in a service software

Minpunten:

Drains battery of phones too much if thy could improve that it would be super

Feels like it is tailor made for my company

Opmerkingen: This software allows my company to employ new office workers and only have to train them on how to navigate eye on task. We have cut staff training times in half. As well as that I no longer bring my work home with me in the evenings. As the owner of the company I was always catching up on paperwork, but this product gives you your time back. Every job and associated detail is at the click of a button, no more running out of stock, no more office and field mistakes that cost time and ultimately money.

Pluspunten:

This software is so well made for the service industry you can tell the correct research was carried out. It is overall quite simple to get working for your company. No more unorganised job schedules or trailing through emails looking for field documents, and most importantly the customer can be invoice before the field team even leave the job.

Minpunten:

So far I am very happy with the software, there are some small things that need to be updated for my country but when I find something that needs attention I get in touch with the eyeontask team to suggest a certain addition and so far they have taken it on board and the changes are made.

Eerder overwogen alternatieven: Tradify en Salesforce Sales Cloud

Redenen om voor EyeOnTask te kiezen: I did some research I liked the look of eyeontask and signed up for a free trial, after one day I knew it was the correct software to grow my company.

Redenen om over te stappen op EyeOnTask: They had a promo video that was aimed at my particular industry and it drew me in, after that the pricing is quite competitive

The best field service program out there.

Opmerkingen: Program has been amazing. Aside from being so affordable, it is packed with so many features that makes my job a lot easier. Support team has been very helpful... Any time I had any issue or question, they were always there to help, always listened to my feedback. I've tried so many other programs before picking Eye on Task, and I am very happy to have stumbled upon it. Hands down the best option out there. I'm very surprised they aren't at the top with the highest and most reviews. Highly recommend to everyone.

Pluspunten:

How affordable it is and how support always listens to their customers.

Minpunten:

The date format. But they just fixed the issue so I'm a happy camper now :)

Eerder overwogen alternatieven: Breezeworks, Housecall Pro, FieldEdge en RazorSync

Redenen om over te stappen op EyeOnTask: The price was very affordable compared to other programs. They had way more features and customization as well.

Eyeontask

Pluspunten:

Quality of service and ease of use. They answered me right away on the week-end to answer my questions, thanks to Addie!

Minpunten:

Lillte old interface but does the job really well

Brazilian User

Pluspunten:

The program is very complete, easy to use and assists me in several company processes.

Minpunten:

In Brazil, programs for service management is very difficult to work with, when I found this system, I found all the features I need.

Excellent system

Pluspunten:

There's nothing I don't like about this, I have tried a lot of systems including very popular ones, this is by far the best and the price was an added bonus.

Minpunten:

There's nothing I dislike about this, it's done everything that we needed which was hard to find in other systems on the market

HomeUnited Repair Service Review EOT

Opmerkingen: Tested many other trial of other software found EOT BEST in term of ease of use, setup and especially good on the Customer Portal and expenses entry and many other functionality. Technical help very fast on skype.

Pluspunten:

Simple and ease of use, setup and especially good on the Customer Portal and expenses entry and many other functionality.

Minpunten:

The Accept job, travel then start and later complete too much to click and tends to missed or forget, Would be good if can be automate with GPS logging.

Field worker app

Opmerkingen: we can manage out field workers, appointments and leads from the one software and its user friendly for our filed worker, was most impress that the field worker and the admin app for mobile device are independent of each other this allows me to run both at the same time extremely useful.

Pluspunten:

I have been looking for a field worker software for a number of years i have finally found the one for us the price is competitive, the technical support we are so impress with there service we can relax to know we do not need to look further, Thank you EyeOnTak i have look and subscribe to so many field worker software this software and support does it all for me Derrick Barrett Goldcrest Maintenance Service

Minpunten:

I could not find any thing not to like

Great product with great price

Pluspunten:

I was very pleased with the desire of the EyeOnTask team to fulfill the needs of our company and make the necessary changes that we needed.

Minpunten:

I don’t have any cons to mention at this time.

Everything you need in Field Management

Opmerkingen: One of the challenges we faced as a company was being able to provide historical data relating to work done for clients in the past, images to verify last known state, and providing reports to the client in a timely manner. Using EOT, we were able to take a process which would normally take a day or two to prepare, and break it down to a few minutes. We are now able to immediately send clients reports as well as invoices for work done along with fieldworker comments and photographic evidence via a pdf file. You can also choose which images are sent and include links in your report, all within minutes of a job being completed by the technician.

Pluspunten:

Ease of Use Customizable Historical Data Storage Regularly Upgraded and Updated software Superb Tech Support Great Price Great Workflow - Lead->Appointment->Quote->Job->Invoice - All linked Fieldworker Tracking Work Scheduler Customer Portal Recurring Jobs / Invoices Expense Tracking Equipment Tracking Contract Management PayPal Integration QuickBooks and Xero integration

Minpunten:

Still has a few bugs -Sometimes you may need to wait to have tech support resolve your issue

Perfect solutions and superb aftersales service

Opmerkingen: So far so good.

Pluspunten:

We found it very easy of use, although there are plenty of new features that we find on the app and we are implementing those features to our business. All in one solution finally, everything is in one place, reducing the number of processes and paperwork. Our dependence on ms office and emails is getting less and less every day. Our clients love the customer portal and we are getting fewer calls every day from our clients who were asking for progress information on jobs because they can follow every bit from the customer portal with their accounts. Only this feature is enough reason to use Eyeontask. We are extremely pleased with the support service that are reacting in timely manner.

Minpunten:

It would be nice to have some more custom reporting features.

Eerder overwogen alternatieven: mHelpDesk

Redenen om voor EyeOnTask te kiezen: Limited features, expensive and slow service

Redenen om over te stappen op EyeOnTask: Good features and reasonable cost

Ease of Use

Opmerkingen: As an admin user on the software, I find it a great addition to our supporting structure for the fieldworkers to provide the necessary feedback and assignment of tasks, without too much hassle.

Pluspunten:

The product is reasonably easy to learn and to use on a daily basis.

Minpunten:

The product is limited to the discipline and available time of the fieldworkers to complete and update the status of tasks assigned.

Cork - Ireland EyeOnTask Review

Opmerkingen: At the start there were some teething problems getting some features tailored to our business.
The EyeOnTask team were brilliant. They worked with us to resolve the technical issues until we were happy.
They always respond to any queries in a friendly and courteous manner.

Pluspunten:

Easy to use and navigate. Lots of options for our business

Minpunten:

There were some accounting features missing initially but we have rectified this now.

Good job EyeonTask

Pluspunten:

The soft is great, cover all our needs, and the technical service respond almos immediately

Minpunten:

The technical service is only in english