--- description: Ontdek de plus- en minpunten van WhatsApp en leer meer over de functies, de prijs en het gebruiksgemak van de software. Lees nuttige beoordelingen van geverifieerde gebruikers en ontdek vergelijkbare programma's. image: https://gdm-localsites-assets-gfprod.imgix.net/images/capterra/og_logo-e5a8c001ed0bd1bb922639230fcea71a.png?auto=format%2Cenhance%2Ccompress title: WhatsApp - Bekijk prijzen, reviews en scores - Capterra Nederland 2026 --- Breadcrumb: [Startpagina](/) > [Customer communication management software](/directory/31002/customer-communications-management/software) > [WhatsApp](/software/180345/whatsapp) # WhatsApp Canonical: https://www.capterra.nl/software/180345/whatsapp Pagina: 1 / 656\ Volgende: [Volgende pagina](https://www.capterra.nl/software/180345/whatsapp?page=2) > Cloudgebaseerde oplossing die helpt bij communicatie met klanten door middel van zakelijke interacties, automatisering, berichten en meer. > > Oordeel: score van **4.7/5** door 16360 gebruikers. Hoge score voor **Waarschijnlijkheid van aanbeveling**. ----- ## Overzicht ### Wie gebruikt WhatsApp? Mobiele toepassing voor kleine bedrijven die snel en gemakkelijk met hun klanten willen communiceren. ## Snelle statistieken en scores | Metriek | Score | Details | | **In totaal** | **4.7/5** | 16360 Reviews | | Gebruiksgemak | 4.8/5 | Gebaseerd op alle reviews | | Klantenondersteuning | 4.3/5 | Gebaseerd op alle reviews | | Prijs-kwaliteitverhouding | 4.7/5 | Gebaseerd op alle reviews | | Functies | 4.6/5 | Gebaseerd op alle reviews | | Aanbevelingspercentage | 90% | (9/10 Waarschijnlijkheid van aanbeveling) | ## Over de leverancier - **Bedrijf**: WhatsApp - **Locatie**: Menlo Park, VS ## Commerciële context - **Prijsmodel**: (Gratis versie beschikbaar) - **Doelgroep**: Zelfstandig ondernemer, 2-10, 11-50, 51-200, 201-500, 501-1.000, 1.001-5.000, 5.001-10.000, 10.000+ - **Implementatie en platforms**: Cloud, SaaS, Web, Mac (desktop), Windows (desktop), Android (mobiel), iPhone (mobiel), iPad (mobiel) - **Ondersteunde talen**: Engels - **Beschikbare landen**: Verenigde Staten ## Functies - Activiteitendashboard - Audio-oproepen - Autoresponders - CRM - Chatten/messaging - Communicatie via meerdere kanalen - Consumentgericht chatten in realtime - Interactie bijhouden - Mobiele toegang - Personalisatie - Samenwerkingstools - Third-Party Integrations - Videovergaderen - Zoeken/filteren ## Integraties (13 in totaal) - Bitrix24 - Facebook Apps and Tabs - Freshdesk - Hootsuite - HubSpot CRM - Instagram - Meta for Business - MightyCall - Odoo - Shopify - Telegram - Twilio - Zendesk Suite ## Ondersteuningsopties - E-mail/helpdesk - Veelgestelde vragen/forum - Chatten ## Categorie - [Customer communication management software](https://www.capterra.nl/directory/31002/customer-communications-management/software) ## Gerelateerde categorieën - [Customer communication management software](https://www.capterra.nl/directory/31002/customer-communications-management/software) - [Teamcommunicatie software](https://www.capterra.nl/directory/31033/team-communication/software) - [Live chat software](https://www.capterra.nl/directory/30797/live-chat/software) ## Alternatieven 1. [Zoho Desk](https://www.capterra.nl/software/169505/zoho-desk) — 4.5/5 (2212 reviews) 2. [Slack](https://www.capterra.nl/software/135003/slack) — 4.7/5 (24110 reviews) 3. [LiveChat](https://www.capterra.nl/software/62194/livechat) — 4.6/5 (1723 reviews) 4. [LiveAgent](https://www.capterra.nl/software/102188/liveagent) — 4.7/5 (1782 reviews) 5. [Text Request](https://www.capterra.nl/software/167015/text-request) — 4.6/5 (1193 reviews) ## Reviews ### "A tool that is like a companion from the start of the day until the end" — 5.0/5 > **Nishant** | *25 april 2025* | Financiële dienstverlening | Aanbevelingsscore: 10.0/10 > > **Pluspunten**: Simple user interface and easy to navigate even for a non-educated person Easy installation process and quick access lead major population can be found on the app Free internet backed calls and messaging Messaging comes with privacy, as it has end to end data protection Uploading stories to showcase your current mood Group chat is possible, with personal and professional groups can be created Easy file sharing in the format of contact sharing , location sharing, pdf, images and list goes on. > > **Minpunten**: Post Meta's acquisition, an increasing number of advertising messages are becoming common No use of the app if its not connected to internet It consumes lots of space, as it downloads everything Meta AI feature often hallucinate > > It is one of the popular messaging tool used by mob in everyday texting and calling. It is go to tool for all text requirement for me. Slowly it will replace all the calls in the world. ----- ### "WhatsApp is the best." — 4.0/5 > **Samer** | *10 maart 2026* | Computersoftware | Aanbevelingsscore: 9.0/10 > > **Pluspunten**: WhatsApp is great, and it is the best in its class. I like it for the security it has and the simple interface that can be fast and easy to use, and it is so great to have it free to use all the time. while providing the ability to text message, voice call and video call, while sharing all types of files and attachments. > > **Minpunten**: Nothing is wrong, and I think it is the best communication app of its type, and it can be improved by adding access to Meta AI to the conversations and having it function as an assistant. > > WhatsApp is great, and it is the leader in personal communication. I love using it in conversations, channels, and groups. ----- ### "Best personal messaging app" — 5.0/5 > **Babatunde** | *19 april 2025* | Marketing en reclame | Aanbevelingsscore: 10.0/10 > > **Pluspunten**: Simple fast way to talk to your loved ones via calls or just text messaging. Groups are not spammy and security is great. > > **Minpunten**: Since meta acquired whatsapp they have been traying to turn it to look like instagram. I am not particularly mad with that but i dont like the new meta AI they just added. we already have AI in our faces everywhere and its becoming too much. > > Overall whatsapp has slowly replaced normal calls and no one even send text messages anymore all thanks to whatsapp. ----- ### "Useful App, but Trust and Pricing Decisions Are Hard to Ignore" — 3.0/5 > **Sven** | *11 april 2026* | Voedselproductie | Aanbevelingsscore: 7.0/10 > > **Pluspunten**: WhatsApp is easy to use, fast to set up, and ideal for staying in touch with friends, family, and colleagues. Messages, calls, and group chats work reliably, and the app is available on almost every device, which makes communication very straightforward. Its broad adoption is a major advantage because it reduces friction and makes it easy to reach people without needing to explain how the platform works. > > **Minpunten**: My biggest concern is the business strategy behind the service, especially the fact that it was initially presented as free and later became tied to monetization decisions that felt misleading. I also do not agree with the privacy practices associated with Meta, and I am uncomfortable with how personal data is handled in that ecosystem. Even though WhatsApp is technically strong and convenient, these issues significantly reduce my confidence in the platform. > > I have used WhatsApp for a long time and it remains a very practical messaging app with a simple interface and widespread adoption. It makes communication easy because almost everyone has it, which is the main reason it is still so convenient in daily use. At the same time, I am critical of the way the pricing strategy changed over time and of the privacy situation since it became part of Meta. These decisions have made it harder for me to fully trust the platform, even though the app itself is still very functional. ----- ### "Easy and intuitive communications at face value, but with some privacy questions\*" — 5.0/5 > **Geverifieerde reviewer** | *15 april 2026* | Mediaproductie | Aanbevelingsscore: 9.0/10 > > **Pluspunten**: Whatsapp does a good job at getting the core functionality right without overcomplicating it; There's no barrier to entry, no confusing features or addons, and the interface is modern and intuitive. It hosts a standardised library of media (Gifs, emojis, etc) that maps across to most platforms (apple, android, microsoft) universally. From a security standpoint, it provides end to end encryption, and features like hidden chats/archiving and disappearing messages help reduce the risk of sensitive content lingering in plain sight (bank details, passwords, etc). > > **Minpunten**: To flip the benefits on their head; it's greatest Pro is also one of it's downfalls. Being a simple chat app means there's no plugin ecosystem, no third party modules and no way to meaningfully extend the core interface (Unless reviewing business API's, which seems unlikely given the target market for Whatsapp is more of a 'casual' demographic). Alternatives in a business setting far exceed whatsapp in said settings, allowing for automations, advanced workflows and integrations with other tools; Teams, Slack, Discord - to name a few. From a dedicated security standpoint, the end to end encryption is strong, but it still collects rich metadata and ties that to Meta's global infrastructure, which understandably raises questions about data-sovereignty and long-term control over who has access to that data. > > My overall experience is that whatsapp is an excellent tool for casual use outside of professional environments - although sometimes may have niche uses within a business context (providing a universal method of contact outside of formal channels, or for a quick 'ad-hoc' way to share sensitive information where impersonation or interception may be a concern). Sharing media between family and friends is simple, fast and independent of platform restrictions (eg. android/iphone emoji's not mapping across in SMS) thanks to it's universal interface. With all said however; If strong security and data anonymity is a priority then I would advise caution, given how tightly data and metadata seem to be embedded in Meta's infrastructure. ----- Pagina: 1 / 656\ Volgende: [Volgende pagina](https://www.capterra.nl/software/180345/whatsapp?page=2) ## Links - [Bekijk op Capterra](https://www.capterra.nl/software/180345/whatsapp) ## Deze pagina is beschikbaar in de volgende talen | Locatie | URL | | de | | | de-AT | | | de-CH | | | en | | | en-AE | | | en-AU | | | en-CA | | | en-GB | | | en-IE | | | en-IL | | | en-IN | | | en-NZ | | | en-SG | | | en-ZA | | | es | | | es-AR | | | es-CL | | | es-CO | | | es-CR | | | es-DO | | | es-EC | | | es-MX | | | es-PA | | | es-PE | | | fr | | | fr-BE | | | fr-CA | | | fr-LU | | | it | | | ja | | | nl | | | nl-BE | | | pt | | | pt-PT | | ----- ## Gestructureerde gegevens